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Answered

Sonos/Alexa broken - device not compatible

  • January 19, 2025
  • 3 replies
  • 216 views
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I’ve been using Sonos/Alexa for years without issue but it is now broken. I cannot set Sonos speakers as the speakers for a group/room in the Alexa app. The error message is 

Device not compatible

This device is not compatible with the current selected devices.

This particular Sonos device is a Sonos Amp and was connected fine before. I get the same error for other Alexa/Sonos rooms. I have tried disabling/reenabling the Sonos skill in Alexa. Also added/removed Alexa integration from within Sonos. 
How to fix? Thanks. 
 

 

Best answer by UKMedia

It has never been possible to group Sonos and non Sonos devices together for group audio playback.  If you deselect your Echo dot, can you select your Sonos device?

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3 replies

UKMedia
  • UKMedia
  • 5132 replies
  • Answer
  • January 19, 2025

It has never been possible to group Sonos and non Sonos devices together for group audio playback.  If you deselect your Echo dot, can you select your Sonos device?

Remember: Sometimes Red Wine helps :)
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  • Barney_2
  • Author
  • Contributor I
  • 5 replies
  • January 19, 2025

That’s exactly what I’m trying to do. I want to select the Sonos ‘Kitchen speakers’ instead of the Echo dot. That’s when I get the error message. This was how it was previously i.e. ‘play BBC Radio 4’ would play over Sonos rather than through the echo dot. 

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  • Barney_2
  • Author
  • Contributor I
  • 5 replies
  • January 19, 2025

OMG how can the Alexa UI be that unintuitive...or how can I be that stupid. I thought these were radio buttons!!! I didn’t realise I had to deselect the Echo dot first! Thank you UKMedia it is now working.

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