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ALexa Skill removed from Brazil

  • January 16, 2025
  • 2 replies
  • 69 views

  • Contributor I
  • 1 reply

No Voice Control working at Brazil anymore since app update. ALexa Skill not available at Brazilian Alexa Store anymore. Amazon has told me is a Sonos Issue. I can not use even Sonos Voice Control. Hours of chating and calling to Sonos.  

Best answer by Ken_Griffiths

Alexa should be available according to this link:

https://support.sonos.com/en-us/article/amazon-alexa-availability-on-sonos

Sonos status page here is saying all is well with the service too…

https://status.sonos.com

You are probably best to reproduce the issue(s) seen and immediately submit a Sonos system diagnostic report from within the Sonos App, note it’s reference and contact/chat with Sonos Support Staff via this LINK and see what the Staff can perhaps suggest to help you to resolve the matter.

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2 replies

Ken_Griffiths
  • 22015 replies
  • Answer
  • January 16, 2025

Alexa should be available according to this link:

https://support.sonos.com/en-us/article/amazon-alexa-availability-on-sonos

Sonos status page here is saying all is well with the service too…

https://status.sonos.com

You are probably best to reproduce the issue(s) seen and immediately submit a Sonos system diagnostic report from within the Sonos App, note it’s reference and contact/chat with Sonos Support Staff via this LINK and see what the Staff can perhaps suggest to help you to resolve the matter.


  • Author
  • Contributor I
  • 1 reply
  • January 16, 2025

Hi, thank you for your answer.

i have done everythinh above several times.

They keep saying I need to wait.

And It is impressive that They could not make Sonos Voice Control work on my system.

really frustating…