The Community Corner

Anyone know if you can get access to free 6 month subscription to Disney+ if you purchased an Arc in June at a store and not online? Seems unfair that only a purchase online and in October is the only way to take advantage of this promotion  

Hi, I’m trying to login to the Dutch Sonos Community, however after I click “Start Topic” and need to log in, the community site switched automatically to the UK versions (...) en.community.sonos.comI already tried the following:Removed all cookies and history from my Mac Tried to login with two other accounts (from my sister and parter both at a different location and from another device) I also tried to log in via my phone, same result Checked if the Country in my account is indeed set to The Netherlands (it is)Has anybody encountered the same problem and a solution for this?Can anybody from Sonos have a look and solve this for me asap? Thank you!

Hallo Sonos, Refnr: ****************  Vanmiddag heb ik 1 van uw collega’s aan de telefoon gehad over bovengenoemde refnr.Dhr. vertelde me dat de Sonos playbase onderweg was en daar heb ik inmiddels ook bericht over gehad.Uw collega melden ook dat er iets niet is goed gegaan met de mail van ups en dat ik nieuwe mail zou krijgen met label. Maar die heb ik tot op heden nog niet mogen ontvangen.Wil graag (als de andere playbase is afgeleverd) de kapotte playbase retour sturen. Met vriendelijke groet, F. Ruijters *Moderator Note: Please censor personal information when posting.*

I see delay after delay for my Sonos Arc ordered July 17, 2020 from August to September to October.  What gives? Is Sonos still committed to production? Are they just too full of orders or too few.  Should I cancel my order and look for another Dolby Atmos Soundbar for my new LG OLED TV? Anyone?    

We purchased our first Sonos product in 2009. Since that first purchase, we acquired a couple Play:5s, a couple Play:1s, a Sub, and a Bridge, among other items. We really enjoyed the Sonos gear over the last decade, both the quality of the gear and the audio performance. We’re moving to a smaller property in the near future and no longer have the same need for multi-room audio. Plus, not all our gear was compatible with the new S2 protocol. So it seemed a good time to sell our equipment before the S1 components fell further in value. We did so last month, and all items sold quickly on eBay. As we move to our post-Sonos lives, I just wanted to say thanks to the Sonos staff for their great products, great innovation and great support. I’m sure your customers will enjoy the new S2. All the best.  

I am absolutely incensed by the shear insensitivity and blatant Marketing effort under the guise of ‘End of Software Updates’ This is totally unjustified - the amount of software involved is minute compared to something like MS Windows and they manage to support £100 products for 10 years and TVs last just as long. My Connect:Amp is probably only a few years old and cost £400 and now you want me to upgrade for an insulting and derisory 30% off a hugely inflated price of £600!!!!!!!!!!! I will NOT Upgrade and will now be actively looking for alternative products especially as it now obvious you are going to do this to all my other products in the expectation of dubiously getting even more money from loyal Sonos owners. Until this moment I held your Company and products in high regard, now I am appalled by your behaviour and will NEVER buy any more. You greedy b*******s have shot yourselves in the proverbial foot. I dare you to publish this.  

Because many of us use our phone as a controller for Sonos when streaming of Spotify, Audible or Pandora it is very annoying that the streaming doesn’t stop when receiving a phone call. I understand that you desgined this intentionally, but since most of us use our phones to control Sonos could you please modify this?  Thank you,Elaine

I recently updated my Play:1 to Sonos OS: S2 Version 12.0.3 both on my laptop and iPhone. Since then I am unable to access Spotify via the Browse tab on my phone Sonos app. I am able to use my Spotify service via the Search tab to find songs etc. and play them on my Play:1 but am unable to directly access in my phone app my curated Spotify self-created playlists, suggested playlists, etc. since I cannot access Spotify via the Browse tab. I have logged out of my Sonos account, relogged back in, removed my Spotify account, re-added it, re-authorized etc — all to no avail. Whenever I press on the Spotify tab in the Browse tab a “circling” waiting graphic pops up and the app becomes unresponsive if I try to press the back arrow or access the other tabs like Search while the “circling” waiting graphic is spinning. Eventually, after a few minutes the app screen changes from the waiting icon to a screen that states for me to re-authorize Spotify but pressing on the “re-authorize” shortcut but

I see the question was raised 2 years ago and asked again 1 year ago. I’d like to refresh the question: Are there any plans to integrate Sonos and Discord?Reason for my question: I’ve connected with a group of friends with similar interests over Discord, and we now have music streaming parties where one of us will stream something through Relisten on a web browser, and we all listen in the audio channel with mics on mute. I’d like to be able to play what I’m playing through my Sonos system with the app (saved playlists, music library, my spotify account, etc.). I’ve already got it set up to play the streams over the house system (laptop connected to TV connected to Amp). However, to stream from my own library, I have to use Windows Media Player. Discord does show Sonos as an option when I share my screen for a stream, but when chosen it just displays to them what it’s playing to me without sound because the app is not actually playing on my PC. I know this is oddly specific, and I thin

Hello Looks like Sonos is not selling yet case flyer for Move when you want/need to travel. Does anyone have an idea or experience about those 2 items found on Amazon Khanka Hard Travel Case https://www.amazon.com/Khanka-Hard-Travel-Replacement-Sonos/dp/B07Z8QCWKD co2crea Hard Travel Case for Sonos Move https://www.amazon.com/co2crea-Battery-Powered-Bluetooth-Speaker-Charging/dp/B082FS9LZG/ref=sr_1_2?dchild=1&keywords=sonos+move+case&qid=1594374940&sr=8-2 Any tips or other solutions are welcome Thanks

How many Architecural in ceiling speakers are ideal for an outdoor covered patio of 11 x 13 and another 25 x 11 space?

Been 3 weeks since I ordered the turntable on Sonos. Was supposed to be available again on July3rd. Have not heard anything and my order status still says backorder. Anyone else having trouble getting their order?  Would be nice to have an updated expected delivery date.

The wireless card has stopped working, so the product doesn’t work. A technician with Sonos has confirmed that this is the problem. The cost for repairing it, says Sonos, is $518.34!!! This is outrageous. Is there a third party repair source that will replace this $29.00 part? As someone who has invested significantly in SONOS products (5 speakers, sub, etc.), I am furious that they build products that can’t be repaired. This isn’t true for Dell, Sony, or Toyota.  What gives, Sonos?

The CR100 controllers (which Sonos bricked) and two Connect’s that were replaced by Sonos under warranty (shipped back to Sonos) still show up as part of my Account>System here - but not on any of my Sonos Apps.  How do I remove these devices from the Sonos Account>System?

I have a Sonos Arc that would look better mounted upside down, does anyone know if this would effect the left and right speaker since they would be on opposite sides? Or does the Sonos arc detect that the speaker is upside down and ultimately calibrate the speakers so that the left and right speaker work as if it was never flipped?

  Really informative YouTube channel, get following people 

HI folks ,   I am hoping one of you can comment on ARC set up with samsung qe55q60r (hdmi arc, no earc) and Atmos .   Are you getting atmos through samsung native streaming apps like Netflix and Prime Video ?    Are you overall pleased with the Arc on this TV?   Thanks a mill! -A

Wanted to write on here as I’m having trouble with my Sonos one SL and wanted to see if anyone else had similar issues with it.          1. I Planned to move the speaker around the house occasionally. Bedroom, living room and kitchen. Every time I move it to another room I have to retune the sound. I thought that a £180 speaker would save the tuning in each room, so that when I move it to another room I click the room in settings and it automatically retunes itself. But doesn’t. This isn’t good, as if I want to set it up in the kitchen for half an hour while I cook, it takes 10 minutes to get it there.  I can’t believe it doesn’t have an option to play with Bluetooth. I appreciate WiFi is the best Now but two weeks ago our WiFi was down for two days and again, I can’t believe that a £180 speaker doesn’t have an alternative option for this.  I find the sonos app so complicated to navigate. I listen to a lot of house music, so  lm often trying to find less well-known songs and artists an

I’m sure some Sonos superfans are going to come by this thread and tell me to buy a new tablet, but my Nexus 7 (2013) running Android 6.0.1 is the best tablet I’ve ever owned and still works with all streaming services, from Netflix and Sling to little old RugbyPass and WatchNRL. Hell, even Comcast’s Stream app works on Android 6. That’s COMCAST, the company so hated by their customers their name became an insult to other companies (e.g., “you’re literally Comcast!”) and had to rebrand as Xfinity. So I’m really hoping you beautiful developers can see the light and one day (soon?) allow me to use my beloved Nexus 7 as a Sonos controller again. I have five Sonos Ones, an Amp, a Beam, and a Move. The Move, by the way, is among my favorite possessions, right up there with the Nexus 7. May they all live a long and useful life!

When you have traded up your Leacy product, and the credit is on your account. If you then sell the device and the new owner adds it on their system/account , dues the credit stay on your account or transfer to them? 

Several months ago I retired my original Sonos piece, a Connect, and replaced it with the new model. At this time Sonos was bricking old pieces when you replaced them. But as we all know, this caused a major blow-back from customers and supporters and they walked back that decision, announcing that the older devices would not be supported when Sonos 2.0 arrived. The old devices wolud continue to function without upgrades or support. So I decided to haul out my old Connect and put it back to work in my shop. When I went through the setup the device told me it had been retired and couldn’t be added to my system. So, I’m confused. If the device has been retired can it be un-retired? Thanks for your input.

Looking online, instructions suggests you open your sonos app while on their wifi system. Then just sign into your own account. Its doesn't seem to work. any one got any ideas for a novice at this 

I had to return a recently purchased play five because of connectivity issues. It’s taken a few weeks from the time I shipped it to the time I received a refund in the form of a gift card. Now I have a gift card for $500 and there’s absolutely nowhere, anywhere to enter that gift card number at the time of purchase. What is going on with this company? I’ve attempted to call customer service multiple times and I’m put on hold for a half an hour and then hung up on. How does any company do business this way?   Moderator Note: Post Title and Content Edited for Language

I’m trying to get in contact with support to raise an issue with Spotify playbakc, but the Support website says you can only use Twitter or Phone. What happened to the option of sending an email or filling out a form? I don’t use Twitter and the Phone is inconvenient. How is the community option supposed to work when it needs support to interpret the diagnostic I have uploaded?

Sonos is getting quite litigious, Denon, bluesound, now Google and soon Amazon https://www.nytimes.com/2020/01/07/technology/sonos-sues-google.html