Contributor I

Answered

complaint about the End of Software Updates

62 replies
3263 views

I am absolutely incensed by the shear insensitivity and blatant Marketing effort under the guise of ‘End of Software Updates’ This is totally unjustified - the amount of software involved is minute compared to something like MS Windows and they manage to support £100 products for 10 years and TVs last just as long. My Connect:Amp is probably only a few years old and cost £400 and now you want me to upgrade for an insulting and derisory 30% off a hugely inflated price of £600!!!!!!!!!!!

I will NOT Upgrade and will now be actively looking for alternative products especially as it now obvious you are going to do this to all my other products in the expectation of dubiously getting even more money from loyal Sonos owners.

Until this moment I held your Company and products in high regard, now I am appalled by your behaviour and will NEVER buy any more. You greedy b*******s have shot yourselves in the proverbial foot.

I dare you to publish this.

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Ryan SAnswer

Retired Sonos Staff

Thanks for sharing your feedback, everyone. We’re listening and answering what questions we can in the main thread. Let’s try to keep the discussion for this topic in one place.

We’re committed to supporting players for 5 years after we stop selling them and have a track record of supporting them for far longer than that. The Connect:Amps which are moving to legacy in May came out in 2010, and the newer version of them from 2015 is still considered a modern unit. These older devices just don’t have the needed hardware to keep up with the demands of the software coming later this year.

As to the Play:1 and Sub you mentioned, the Sub is still sold today and the Play:1 was only just recently no longer sold. These devices do have the needed hardware specs for what’s currently planned and don’t have any listed legacy flag for them right now.

It’s also worth noting that if you have legacy devices, they’ll keep on working as they currently do, just without updates. Eventually some features that are reliant on connected services will stop working and they won’tbe able to get new features.

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F

Fobskid

Enthusiast I

well said . I also will not be upgrading and NOT be buying any other Sonos products

B

Bill Zolides

Lyricist III

I also will be refraining from purchasing any new Sonos products. How long before my (multiple) PLAY:1s and Sub are flagged as “legacy” products?

F

Fobskid

Enthusiast I

That's the point

I'm scared to purchase any more kit as it will eventually all become obsolete

I bet Sonos have lost millions of old and new customers for this crass decision

Ryan SAnswer

Retired Sonos Staff

Thanks for sharing your feedback, everyone. We’re listening and answering what questions we can in the main thread. Let’s try to keep the discussion for this topic in one place.

We’re committed to supporting players for 5 years after we stop selling them and have a track record of supporting them for far longer than that. The Connect:Amps which are moving to legacy in May came out in 2010, and the newer version of them from 2015 is still considered a modern unit. These older devices just don’t have the needed hardware to keep up with the demands of the software coming later this year.

As to the Play:1 and Sub you mentioned, the Sub is still sold today and the Play:1 was only just recently no longer sold. These devices do have the needed hardware specs for what’s currently planned and don’t have any listed legacy flag for them right now.

It’s also worth noting that if you have legacy devices, they’ll keep on working as they currently do, just without updates. Eventually some features that are reliant on connected services will stop working and they won’tbe able to get new features.

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

K

KingPin

Enthusiast II

@Ryan S ”Play:1 was only just recently no longer sold.” - in light of what just happened, you are in effect saying that I can expect my Play 1 to be bricked in five years. Your products have gone from investment pieces to perishable goods. You cannot charge the same price for that.

Ryan S

Retired Sonos Staff

I appreciate the sentiment KinPin. What I’m saying is that you should expect that Play:1 to get software updates for at least five years after when we last sold it, which is our commitment for supporting players.

Also, that legacy devices, even after they’ve stopped getting software updates, will continue to work as mentioned:

...they’ll keep on working as they currently do, just without updates. Eventually some features that are reliant on connected services will stop working and they won’t be able to get new features.

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

J

jimbobpat

Lyricist I

Sonos have made it clear that they will only support their products for 5 years after they stop selling them. BIG MISTAKE. This could be akin to the Ratner Jewelry debarkle and will be studied in business schools for many years to come as how destroy a loyal customer base with one simple email….

K

KingPin

Enthusiast II

Sonos have made it clear that they will only support their products for 5 years after they stop selling them. BIG MISTAKE. This could be akin to the Ratner Jewelry debarkle and will be studied in business schools for many years to come as how destroy a loyal customer base with one simple email….

Hadn’t heard the Ratner story before, very interesting, and good food for thought for Sonos. Here is a summary: Ratner Story

G

gmackey

Lyricist I

Totally unsustainable policy in every sense of the phrase. I was a Sonos evangelist but as of yesterday became the opposite. Feel betrayed

S

stevie-h

Lyricist I

Just want to add my voice to the righteous anger already on display. I invested a lot of money in my “legacy” system thinking it was a quality investment. I am keenly watching what happens next and waiting to see if the Sonos brand becomes toxic.

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