Contributor I

Answered

complaint about the End of Software Updates

62 replies
3263 views

I am absolutely incensed by the shear insensitivity and blatant Marketing effort under the guise of ‘End of Software Updates’ This is totally unjustified - the amount of software involved is minute compared to something like MS Windows and they manage to support £100 products for 10 years and TVs last just as long. My Connect:Amp is probably only a few years old and cost £400 and now you want me to upgrade for an insulting and derisory 30% off a hugely inflated price of £600!!!!!!!!!!!

I will NOT Upgrade and will now be actively looking for alternative products especially as it now obvious you are going to do this to all my other products in the expectation of dubiously getting even more money from loyal Sonos owners.

Until this moment I held your Company and products in high regard, now I am appalled by your behaviour and will NEVER buy any more. You greedy b*******s have shot yourselves in the proverbial foot.

I dare you to publish this.

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Ryan SAnswer

Retired Sonos Staff

Thanks for sharing your feedback, everyone. We’re listening and answering what questions we can in the main thread. Let’s try to keep the discussion for this topic in one place.

We’re committed to supporting players for 5 years after we stop selling them and have a track record of supporting them for far longer than that. The Connect:Amps which are moving to legacy in May came out in 2010, and the newer version of them from 2015 is still considered a modern unit. These older devices just don’t have the needed hardware to keep up with the demands of the software coming later this year.

As to the Play:1 and Sub you mentioned, the Sub is still sold today and the Play:1 was only just recently no longer sold. These devices do have the needed hardware specs for what’s currently planned and don’t have any listed legacy flag for them right now.

It’s also worth noting that if you have legacy devices, they’ll keep on working as they currently do, just without updates. Eventually some features that are reliant on connected services will stop working and they won’tbe able to get new features.

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

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G

grahamr

Lyricist I

A good lesson on how to trash a brand in a week. Legally no company is formed to help its customers, all are formed for the benefit of its share owners, but do u really think your shareholders will thank you for trashing their brand?

F

Fobskid

Enthusiast I

just received my " 30% off special deal " e-mail from Sonos ...
in the past year iv spent £2000 / £2500 grand on their expensive kit for all over my house
Why ? cause it worked straight out of the box with no complications for me or my kids ...
Not ever was i told at the point of sale that my kit would self break and be worthless as a working hi-fi
What this tells me is ... i need to quickly sell all my kit on the "bay" and try and recover some of my investment
Do not EVER buy any of their kit ever again as all the new kit will eventually go "bricked " once again
What a greedy stupid decision from Sonos ... just to make even more money in my opinion

PS

Just looked on the "bay" and all the second hand prices have collapsed !

update

What a massive storm on the internet ... so much anger ... could be the makings of a horror movie !
I wish i was a fly on the Sonos boardroom wall ... what a self inflicted total nightmare .
But seriously ...
It doesn't matter what Sonos does or says now ... the Sonos brand is now very toxic if not dead !
Even if they roll back everything to "as was" I for one will not be buying any more of their kit.
I have lost all trust in the product and the company. I realise if it goes bust nothing will work
but i consider my existing kit as worthless now anyway ... even if i bought new ... it will eventually go "Legacy"

SONOS = LEGACY = SCRAP . Lets call it what it really is !

This whole Sonos debacle has made me realise that any Internet connected hardware from any company is time limited.
Why spend top money on the best products { which Sonos was } when a cheaper alternative is available
When it goes "Legacy" i wont lose so much of my hard earned money if i buy cheaper ...

PS

I hope that if it does go bust all the hard working innocent staff get re-employed in any Sonos alternative company .

They are the ones who will really be paying the price for this crazy stupid mess ....

Yours

A Totally 100% angry pissed off disillusioned never ever again former Sonos advocate

D

derekdaviesAuthor

Contributor I

just received my " 30% off special deal " e-mail from Sonos ...
in the past year iv spent £2000 / £2500 grand on their expensive kit for all over my house
Why ? cause it worked straight out of the box with no complications for me or my kids ...
Not ever was i told at the point of sale that my kit would self break and be worthless as a working hi-fi
What this tells me is ... i need to quickly sell all my kit on the "bay" and try and recover some of my investment
Do not EVER buy any of their kit ever again as all the new kit will eventually go "bricked " once again
What a greedy stupid decision from Sonos ... just to make even more money in my opinion

PS

Just looked on the "bay" and all the second hand prices have collapsed !

update

What a massive storm on the internet ... so much anger ... could be the makings of a horror movie !
I wish i was a fly on the Sonos boardroom wall ... what a self inflicted total nightmare .
But seriously ...
It doesn't matter what Sonos does or says now ... the Sonos brand is now very toxic if not dead !
Even if they roll back everything to "as was" I for one will not be buying any more of their kit.
I have lost all trust in the product and the company. I realise if it goes bust nothing will work
but i consider my existing kit as worthless now anyway ... even if i bought new ... it will eventually go "Legacy"

SONOS = LEGACY = SCRAP . Lets call it what it really is !

This whole Sonos debacle has made me realise that any Internet connected hardware from any company is time limited.
Why spend top money on the best products { which Sonos was } when a cheaper alternative is available
When it goes "Legacy" i wont lose so much of my hard earned money if i buy cheaper ...

PS

I hope that if it does go bust all the hard working innocent staff get re-employed in any Sonos alternative company .

They are the ones who will really be paying the price for this crazy stupid mess ....

Yours

A Totally 100% angry pissed off disillusioned never ever again former Sonos advocate

Hi Fobskid, I started this discussion without knowing how to use the site but it would seem there’s a ‘main’ discussion for this topic with 85000+ hits at: https://en.community.sonos.com/announcements-228985/end-of-software-support-clarifications-6835969

It won’t make you feel any better but you’ll see you’re in good company! ...anyhow well said - I share your pain...

F

Fobskid

Enthusiast I

Hi

posted this reply on that forum

its now being held back by the monitor for posting approval !!!!!

surprise surprise

fobskid

fed on bullshi*e kept in the dark

G

Greg66

Avid Contributor I

The Connect:Amps which are moving to legacy in May came out in 2010, and the newer version of them from 2015 is still considered a modern unit. These older devices just don’t have the needed hardware to keep up with the demands of the software coming later this year.

This is the key part of Ryan’s answer for me. A legacy ZP100, ZP120 or Connect:Amp could have its hardware upgraded.

That’s an option Sonos needs to look at. If they started to offer it now, they’d increase the chances of having the bulk of the uptake done and returned by May.

If it means that upgraded kit won’t have mics and so won’t be Alexa/whatever compliant, I bet a huge proportion of customers would not be remotely concerned.

F

Fobskid

Enthusiast I

i agree

why not design an adapter or “bridge” so that the old will interface with the new and continue as a whole system

id buy it ….i say again …. id buy it !!!!

ps

I don't give hoot about all the future advance updates ,

Don't want them at the expense of my working system

J

jwinther

Lyricist III

Very informative.

“This is a chance now to come up with a system that doesn’t cause massive planetary damage in exchange for disposable stuff,” Proctor said. (https://www.vice.com/en_us/article/3a8dpn/sonos-makes-it-clear-you-no-longer-own-the-things-you-buy)

jgatie

i agree

why not design an adapter or “bridge” so that the old will interface with the new and continue as a whole system

id buy it ….i say again …. id buy it !!!!

ps

I don't give hoot about all the future advance updates ,

Don't want them at the expense of my working system

If you don't care about future updates, what's the problem? Your system will be frozen at the current software and you can use it just like you do today. You'll even get bug fixes and security patches. You just won't get any new features.

L

laudi

Lyricist III

The problem is no one trusts Sonos PR spinning their own announcement about ditching support for their original and best customers.

B

Brill

Lyricist III

OMG, just adding my voice. You really blew it. Now I am stuck with a useless ZP90 even after you said you are no longer doing this. Sonos owes me an explanation and compensation.

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