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The Community Corner

Have a chat with other Sonos owners. What's going on in the world of music and technology? What's playing?

2366 Topics
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BostonianTrending Lyricist I
posted in General feedback and conversation
App favorites recall issues

The Sonos app on my iPhone almost always returns the wrong selection when I push one of my saved favorites. It is ridiculous. It displays the proper logo but very rarely does it actually play the station I have requested and it indicates. It makes storing favorites useless. Does anyone else have this problem?

484
B
1 year ago
Darren Williams
Darren WilliamsContributor II
posted in General feedback and conversation
Website Problems - Cycling

Does anyone have an issue trying to access their system details or profile on the SONOS webiste i.e. it just keeps cycling?I use Safari as a standard but have tried Chrome and it’s no better. The page just keeps reloading time after time

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R
1 year ago
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KazzerContributor I
posted in General feedback and conversation
loud adverts when listening to the radio

I have compressed audio but the adverts on heart radio are still loud. Why is this ?

843
buzz
1 year ago
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Linda P WhooleryContributor I
posted in Owners café
profile name

I am unable to change my profile name. It always defaults to some computer generated name. 

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Airgetlam
1 year ago
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EnglbuchContributor I
asked in Owners café
DE-registration

Please , How can I remove RAY SONOS from my profile.I returned it to the dealer.Thank you  Mirek

442
106rallye
1 year ago
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Onos6ndaiContributor I
posted in General feedback and conversation
You just lost another customer

Hello Sonos,Years after years i bought your products to fill my house, i have 4x S1 products, and i wanted a new one to control everything with voice. But i can’t, because voice is only S2, and i don’t believe your marketing b******t : if i can launch a playlist on my Sonos via a Mini Google Home, there is absolutly no reason you can’t do that yourself. Also, you changed your data privacy policy to sell our data instead of developing tour own secure system, after spending all this money to buy your stuff, this is a very bad move. I lost confidence, you lost another customer. You could have been a great company that care about planned obsolescence, but you are not, i will spread the message. Moderator Note: Modified in accordance with the Community Code of Conduct.

26418
jgatie
1 year ago
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aleenmaxContributor I
posted in General feedback and conversation
Is there any point in pretending everything is okay when we know something is really wrong?

The first thing I have to say is that I am a big Sonos fan, especially when it comes to audio, and this caught my attention from the first sound, so I'm here with a beam bar, 2 play 1s, and a play 5. I have everything wired except the play 5, everything works perfectly, but the play 5. Now. I have reserved my play 5 IP and make it static, it works good for some time, the it disappears and I have to plug it off and plug it back in to make it work. Now, to my title, I have seen many people complaining here and there about sonos dissapearing from the app, usually the people got the blame for x or y, but the fact that the system needs an auto refresh recover system that won’t imply the user doing technicalities, in a perfectly working wifi with low noise and good reception, is just needed, is totally there! You guys from Sonos blaming always the users won’t help this great company, is always the situation with the user having “not done something” but is never the system, come on! Set a goo

3347
K
1 year ago
Dogdad
DogdadHeadliner III
posted in General feedback and conversation
volume question..

I have not performed the 15.6 update yet. I see complaints about no volume control on iPhone / iPad. Are we saying I can’t control the volume with slider on the Sonos app anymore after the update? 

32817
Airgetlam
1 year ago
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Snos_user_since_2006Contributor I
posted in Owners café
What is the best Sonos alternative?

I have used Sonos daily for more than 15 years and I’m really just tired of a buggy product that has below average support.  I love Sonos when it works but I’m just exhausted by constant troubleshooting and ready to invest in our next system.  Does anyone in this community have any recommendations other than Sonos? 

27569
jgatie
1 year ago
Mike R. H.
Mike R. H.Sonos Staff
published in Owners café
Sustainable Packaging Design Live Q&A thread for 28th September event (Concluded)

Hi all,Have you seen the event? If not, you can find the Sustainable Packaging Design Live Q&A session here.Still trying to figure out what to ask Jeremiah at the event? We have some content to inspire your questions.We have a great blog post about the Roams packaging, as that is when we first fully introduced the new packaging design.But to top that, Michelle also hosted a YouTube video where she shows off the Eras packaging.Some new questions might have covered all the “basic” information.What questions do you have for Jeremiah and his team about packaging? Anything that comes to mind? Anything new you want to know?Looking forward to seeing you there!Did you miss the livestream? Don’t worry you can watch the recording here: https://www.sonos.com/en-us/sonos-live

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melvimbe
1 year ago
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Daniel EstradaContributor I
asked in Owners café
FLAC and MQA audio quality

What speakers should I buy to be able to play flac and mqa?

3255
ratty
1 year ago
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Martial SACCUCCIContributor I
asked in Owners café
Lire mp3 depuis fichier personnel

Bonjour, Comment dois je procéder pour lire les MP3 depuis un dossier personnel stocké sous Android ? Je ne veux pas de streaming Merci 🙏

251
Airgetlam
1 year ago
9
987DanKContributor I
asked in General feedback and conversation
Can’t update delivery address at online shop checkout

For the life of me, I can’t seem to update my delivery address at the online shop check out.My details (including my address) are complete and correct in my Sonos profile, but when I try to complete an online purchase, my details don’t pre-populate at checkout and the delivery address is stuck on USA.  I click the button next to “country” but there are no other country options except for the USA - which doesn’t particularly help me since I live in Australia…  Any ideas why this could be? 

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9
1 year ago
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KD smithContributor I
posted in General feedback and conversation
App stopped connecting/working on smartphone .

I’m not sure if this has been discussed already.  A few days ago I lost the connection to Sonos on my smart phone..  I restarted the router, and things came back online but then it disappeared again. If this has happened to you check your Wi-Fi settings on your phone make sure it’s the same as the Wi-Fi setting at your router.every now and then mine switches to the smart phone instead of the router.🙏🏾  I hope this helps someone 

411
Corry P
1 year ago
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Tamtaberstereo321Contributor I
posted in General feedback and conversation
MYSTRY SOUND ISSUE

We recently set up a Sonos system in our living room. 2 300 Sonos speakers, an Arc, Sub & a Port.We have an issue when streaming Apple Music from either of our iPhones, vintage 11 & 13, that a sound that I can only describe as an Apple notification sound comes through the Arc. It resembles the stock sound you might get when receiving a text or plugging in your phone to charge. Not heard when the TV is playing or when playing the turntable or CD player. I have gone through the sound settings on my phone and turned off most of them. the sound persists when we stream music. Sonos tech has listened to a capture of this issue and heard the sound but offered no fix as of today. Any insight is appreciated 

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T
1 year ago
C
CoraleeContributor I
asked in General feedback and conversation
Transferring a playlist from W11 laptop to Sonos app

I have a W11 laptop which has my playlist on it.  I would like to export that playlist to my Samsung S22 Ultra.  I cant work out how to do that :(.

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C
1 year ago
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FtkContributor I
posted in General feedback and conversation
Considering leaving Sonos entirely?!

After two and a half years of owning the five I’m considering leaving Sonos entirely. I’ve found the app and the five speaker both to be problematic. The five speaker regularly disconnects, every 3-5 weeks it will disconnect (no internet change, no physical change in the environment where the speaker is) and it will not work for about a week and then it will suddenly work again. Resetting, factory reset, sometimes not always, works. Then go to the app - which is the first step in diagnosing why the speaker isn’t working. The app itself I have a tonne of qualms with. Every time I open it a new section is greyed out or simply unusable. Every time I have this issue I have to look online and I see numerous other people having issues with Sonos functionality as well but its all over the place - archived answers from years ago etc. We’re looking to outfit our house with a complete audio solution in 2 years, I bought the five to “test drive” sonos as a company and tbh I have been defending so

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Ken_Griffiths
1 year ago
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jehanyContributor II
posted in General feedback and conversation
Selling my Sonos system

I have plenty of SonoS items for sale (maybe 25/30 items).What is the best way to sell them all ?I am done with this Sonos system that works ONLY when you don’t need it to work.I am fighting for the last 3 years but now I am done and ready to lose my investment.Thank you.

79110
J
1 year ago
J
JereschContributor II
posted in General feedback and conversation
Extended Warranty Protection

I just received an offer for an extended warranty for each of my Sonos speakers which is part of my Sonos ecosystem. After doing a bit of math, the total cost for a three year warrant for the entirety of my Sonos ecosystem is $610.00 Though it may not be the smartest business move (decreased revenue) it seems like if Sonos wants to further support the idea of creating a Sonos ecosystem for the home they should offer a extended warranty for the entirety of one’s ecosystem to reduce the cost. I would be much more willing to pay a “ecosystem” extended warranty fee as opposed to a fee for each speaker. Has Sonos considered an ecosystem extended warranty? 

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C
1 year ago
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In Need of HelpContributor I
posted in Owners café
Antivirus/Firewall compatibility with Sonos

I am interested in Windows-based antivirus/firewall software that works well with Sonos?Thanks

913
I
1 year ago
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bobbybobContributor I
asked in General feedback and conversation
UK returns - Commercial Invoice

Hi, has anyone recently returned a product from the UK? The paperwork and process looks pretty intense, do Sonos give you all the necessary details/info to make the return easier? Have they simplified the ‘commercial invoice’ procedure yet? There seems to be a few people who struggled but the posts are a few years old now. Any help would be greatly appreciated.

2082
L
1 year ago
L
lm1589Contributor I
posted in General feedback and conversation
Legal or just shocking business practice? Sonos not sending item agreed

 Having sent my defective Sonos base to Poland - Sonos have reneged on exchanging it for a Beam as they offered. Is this legal? Or just shocking from a supposedly reputable company? I rang Sonos support for the first time in early August following years of problems with the Sonos Playbase I paid £600 for. Having sent a diagnostic support - they quickly advised it was an issue with the internal Wifi card (a common problem according to multiple sources online) and offered to swap it for a Sonos Beam if I return it to Poland. This was agreed 100%. There was no mention of anything else being sent instead as a replacement. I sent my £600 unit back. Eventually I got an email saying a Playbase was being sent?! I emailed Sonos Support to ask why a Playbase was being sent when a Beam was agreed and whether I should refuse the parcel. I was advised they’d investigate with returns why the wrong item had been sent and get back to me. No one did. I was out the next day so the package was dumped at

20611
Corry P
1 year ago
S
SamvanContributor I
posted in General feedback and conversation
Need Help: Return Shipping Label Issues with Sonos Purchase

Hello Sonos Community,I'm reaching out in hopes that someone here might be able to guide me or share similar experiences.About 2 weeks ago, I purchased a set of Sonos speakers online. However, due to a change in plans, I tried canceling my order with the intent of buying from a local Bestbuy. Unfortunately, my cancellation didn't go through in time, and the speakers were shipped to me.I've decided to return them (they're unopened and within the return period). The challenge has been getting the return shipping labels. Despite numerous interactions with Sonos Sales representatives over the past week, I haven't been able to get these labels. Each time I've been assured they're on the way, but they never arrive, and I find myself having to re-initiate the process daily.Has anyone else faced similar challenges? If so, how did you manage to resolve it? Any insights or advice would be greatly appreciated!Thanks in advance for your help and understanding.

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Jamie A
1 year ago
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JetactContributor I
asked in General feedback and conversation
returning sonos product to poland

My play 5 messed up linking to Sonos 1 controller so Sonos has kindly offered to replace it. I now have the challenge of returning from U.K. to Poland. I’m looking for tips / advice as I’m seeing lots of reports of item being returned to sender . My instructions are box item, print address label and 3 copies of performa document.I am unsure of a few things. Do I need to include power cable? Do I sign the performa documents? Instructions say to give these to the ups driver when he collects but I’ve read that people have attached these to parcel in a see through wallet. (Often parcel still getting returned).Any advice appreciatedmany thanks Jane

2601
Corry P
1 year ago
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smicaleAvid Contributor I
asked in Owners café
Finally ready to go to S2 exclusively

So I have been running S1 & S2 simultaneously for awhile now. I am now ready to fully jump to S2. I have some SONOS playlist though on my S1 that I would like to move to S2. Is that possible. I still have one device running the S1 software.

421
Stanley_4
1 year ago
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