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Bob Gutjahr
Contributor II
May 16, 2024 6:27 PM UTC
Answered

Software

When is Sonos going to take ownership of the disaster they have inflicted?  Neither the PC app nor the phone app works right.  I’ve lost my alarm capability.  I spent at least an hour in chat trying to fix a PC app problem with function boxes opening off screen making them unusable.  The support person kept asking what I wanted to do while ignoring the fact the boxes should appear entirely within the screen whether I wanted to do anything at all.  I had to end the chat and call for level 2.  I was told the estimated wait time was 70 minues.  Sonos hung up after 63 minutes.

 

The phone app doesn’t have the alarm function any more.  I was told to use the PC app (see above).  So, I have been suckered into buying hundreds of dollars of equipment just so Sonos can screw me over with their software. 

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    nik9669aAnswer
    Senior Virtuoso
    May 16, 2024 6:37 PM UTC

    Alarms should be fixed, according to this: 

     

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    Palmis64
    Lyricist I
    May 17, 2024 2:07 AM UTC

    Ok, so alarms are back 😀. But still not the sleeper function 🤬.

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    Bob GutjahrAuthor
    Contributor II
    May 17, 2024 4:08 PM UTC

    Yes, and and the three dots in the lower right need to produce something other than an error message and the PC app needs to open its function windows within the space of the screen so I can use them.

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    stevepow
    Prominent Collaborator I
    May 21, 2024 12:50 AM UTC

    When is Sonos going to take ownership of the disaster they have inflicted? 

     

    They are owning it - by giving us all the finger.  The story has made it all the way to major news publications and their position is, “suck it”.

    They could easily allow a rollback as the S2 version worked fine and for Android users who can rollback it works fine and for iOS users who didn’t fall for the “glorious” upgrade announcement, it still works.  They have a working app they could give us - they simply will not out of arrogance, hubris, and greed.

     

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