Software

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When is Sonos going to take ownership of the disaster they have inflicted? Neither the PC app nor the phone app works right. I’ve lost my alarm capability. I spent at least an hour in chat trying to fix a PC app problem with function boxes opening off screen making them unusable. The support person kept asking what I wanted to do while ignoring the fact the boxes should appear entirely within the screen whether I wanted to do anything at all. I had to end the chat and call for level 2. I was told the estimated wait time was 70 minues. Sonos hung up after 63 minutes.

The phone app doesn’t have the alarm function any more. I was told to use the PC app (see above). So, I have been suckered into buying hundreds of dollars of equipment just so Sonos can screw me over with their software.

Sonos App

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N

nik9669aAnswer

Senior Virtuoso

Alarms should be fixed, according to this:

N

nik9669aAnswer

Senior Virtuoso

Alarms should be fixed, according to this:

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B

Bob GutjahrAuthor

Contributor II

I don’t see it. How do I check to make sure I am on the latest version of the phone app? Where do I find all the old functions including alarms? I am currently not finding them.

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G

Gaham

Headliner I

Went to check how to do this and the app was frozen 🤔

You access alarms from the manage page. You get to the manage page from the settings “cog” top right of the home page.

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J

Johnnyrocket1111

Enthusiast II

Alarm function does work, get a desktop app, it’s there. You can then set the alarm from the desktop app, not the phone app.

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G

Gaham

Headliner I

Alarm function is working for me on the latest App update it’s in a silly place though because I expected it to be accessed from the speaker view but its not.

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B

Bob GutjahrAuthor

Contributor II

Johnny, please see the first paragraph of my post. PC app doesn't work, either.

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Bumper

Bob make sure your app is updated. In the Sonos app go to Settings>Manage>System Updates and tap check for updates.
After you update go back to Settimgs>Manage> About my system. Scroll down to the list of devices. They should all be running this firmware:

Version: 16.2 (build 79.0-52294)

Restart your app a few times and check Settings>Manage for alarms.

All that said, I’ve updated everything, restarted the app a hundred times and I still don’t have alarms. The app is a bug ridden POS.

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