When is Sonos going to take ownership of the disaster they have inflicted? Neither the PC app nor the phone app works right. I’ve lost my alarm capability. I spent at least an hour in chat trying to fix a PC app problem with function boxes opening off screen making them unusable. The support person kept asking what I wanted to do while ignoring the fact the boxes should appear entirely within the screen whether I wanted to do anything at all. I had to end the chat and call for level 2. I was told the estimated wait time was 70 minues. Sonos hung up after 63 minutes.
The phone app doesn’t have the alarm function any more. I was told to use the PC app (see above). So, I have been suckered into buying hundreds of dollars of equipment just so Sonos can screw me over with their software.
Best answer by nik9669a
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