The Community Corner

Have a chat with other Sonos owners. What's going on in the world of music and technology? What's playing?

1561 Topics

asked in General feedback and conversation

Travel Case for Sonos Move

Hello Looks like Sonos is not selling yet case flyer for Move when you want/need to travel. Does anyone have an idea or experience about those 2 items found on Amazon Khanka Hard Travel Case https://www.amazon.com/Khanka-Hard-Travel-Replacement-Sonos/dp/B07Z8QCWKD co2crea Hard Travel Case for Sonos Move https://www.amazon.com/co2crea-Battery-Powered-Bluetooth-Speaker-Charging/dp/B082FS9LZG/ref=sr_1_2?dchild=1&keywords=sonos+move+case&qid=1594374940&sr=8-2 Any tips or other solutions are welcome Thanks

3 years ago

coreyal80Contributor I

asked in General feedback and conversation

Number of Speakers

How many Architecural in ceiling speakers are ideal for an outdoor covered patio of 11 x 13 and another 25 x 11 space?

3 years ago

GolddogContributor I

asked in General feedback and conversation

Backorder status - Turntable

Been 3 weeks since I ordered the turntable on Sonos. Was supposed to be available again on July3rd. Have not heard anything and my order status still says backorder. Anyone else having trouble getting their order? Would be nice to have an updated expected delivery date.

3 years ago

Blaze HugoContributor I

asked in General feedback and conversation

Wireless Card for Playbase replacement

The wireless card has stopped working, so the product doesn’t work. A technician with Sonos has confirmed that this is the problem. The cost for repairing it, says Sonos, is $518.34!!! This is outrageous. Is there a third party repair source that will replace this $29.00 part? As someone who has invested significantly in SONOS products (5 speakers, sub, etc.), I am furious that they build products that can’t be repaired. This isn’t true for Dell, Sony, or Toyota. What gives, Sonos?

3 years ago

Hornet305Collaborator I

asked in General feedback and conversation

Removing Devices from Account

The CR100 controllers (which Sonos bricked) and two Connect’s that were replaced by Sonos under warranty (shipped back to Sonos) still show up as part of my Account>System here - but not on any of my Sonos Apps. How do I remove these devices from the Sonos Account>System?

3 years ago

Julien soloContributor I

asked in General feedback and conversation

can i mount my SONOS ARC upside down

I have a Sonos Arc that would look better mounted upside down, does anyone know if this would effect the left and right speaker since they would be on opposite sides? Or does the Sonos arc detect that the speaker is upside down and ultimately calibrate the speakers so that the left and right speaker work as if it was never flipped?

3 years ago

MitchellsxEnthusiast II

posted in Owners café

Peter Pee, this guy talks sense, lets get him noticed by Sonos, get following

Really informative YouTube channel, get following people

3 years ago

Aristotle_UKContributor I

asked in General feedback and conversation

ARC + Samsung qe55q60r =Atmos ?

HI folks , I am hoping one of you can comment on ARC set up with samsung qe55q60r (hdmi arc, no earc) and Atmos . Are you getting atmos through samsung native streaming apps like Netflix and Prime Video ? Are you overall pleased with the Arc on this TV? Thanks a mill! -A

3 years ago

jamescraze

posted in General feedback and conversation

Sonos one SL - terrible speaker

Wanted to write on here as I’m having trouble with my Sonos one SL and wanted to see if anyone else had similar issues with it. 1. I Planned to move the speaker around the house occasionally. Bedroom, living room and kitchen. Every time I move it to another room I have to retune the sound. I thought that a £180 speaker would save the tuning in each room, so that when I move it to another room I click the room in settings and it automatically retunes itself. But doesn’t. This isn’t good, as if I want to set it up in the kitchen for half an hour while I cook, it takes 10 minutes to get it there. I can’t believe it doesn’t have an option to play with Bluetooth. I appreciate WiFi is the best Now but two weeks ago our WiFi was down for two days and again, I can’t believe that a £180 speaker doesn’t have an alternative option for this. I find the sonos app so complicated to navigate. I listen to a lot of house music, so lm often trying to find less well-known songs and artists an

3 years ago

AreDubTrending Lyricist I

asked in General feedback and conversation

Devs, please make your S2 app compatible with Android 6.0.1...PLEASE?

I’m sure some Sonos superfans are going to come by this thread and tell me to buy a new tablet, but my Nexus 7 (2013) running Android 6.0.1 is the best tablet I’ve ever owned and still works with all streaming services, from Netflix and Sling to little old RugbyPass and WatchNRL. Hell, even Comcast’s Stream app works on Android 6. That’s COMCAST, the company so hated by their customers their name became an insult to other companies (e.g., “you’re literally Comcast!”) and had to rebrand as Xfinity. So I’m really hoping you beautiful developers can see the light and one day (soon?) allow me to use my beloved Nexus 7 as a Sonos controller again. I have five Sonos Ones, an Amp, a Beam, and a Move. The Move, by the way, is among my favorite possessions, right up there with the Nexus 7. May they all live a long and useful life!

3 years ago

mdawsonukContributor I

asked in General feedback and conversation

trade up credit

When you have traded up your Leacy product, and the credit is on your account. If you then sell the device and the new owner adds it on their system/account , dues the credit stay on your account or transfer to them?

3 years ago

User582415Contributor II

asked in General feedback and conversation

Can you un-brick a Sonos device?

Several months ago I retired my original Sonos piece, a Connect, and replaced it with the new model. At this time Sonos was bricking old pieces when you replaced them. But as we all know, this caused a major blow-back from customers and supporters and they walked back that decision, announcing that the older devices would not be supported when Sonos 2.0 arrived. The old devices wolud continue to function without upgrades or support. So I decided to haul out my old Connect and put it back to work in my shop. When I went through the setup the device told me it had been retired and couldn’t be added to my system. So, I’m confused. If the device has been retired can it be un-retired? Thanks for your input.

3 years ago

Andrew SContributor I

asked in General feedback and conversation

Connecting to other people's sonos systems

Looking online, instructions suggests you open your sonos app while on their wifi system. Then just sign into your own account. Its doesn't seem to work. any one got any ideas for a novice at this

3 years ago

Magneto78Contributor I

asked in General feedback and conversation

where do I redeem gift cards!?!?!?

I had to return a recently purchased play five because of connectivity issues. It’s taken a few weeks from the time I shipped it to the time I received a refund in the form of a gift card. Now I have a gift card for $500 and there’s absolutely nowhere, anywhere to enter that gift card number at the time of purchase. What is going on with this company? I’ve attempted to call customer service multiple times and I’m put on hold for a half an hour and then hung up on. How does any company do business this way? Moderator Note: Post Title and Content Edited for Language

3 years ago

sonowsContributor II

asked in General feedback and conversation

What happened to the contacting support without using the phone or Twitter?

I’m trying to get in contact with support to raise an issue with Spotify playbakc, but the Support website says you can only use Twitter or Phone. What happened to the option of sending an email or filling out a form? I don’t use Twitter and the Phone is inconvenient. How is the community option supposed to work when it needs support to interpret the diagnostic I have uploaded?

3 years ago

d.moTrending Lyricist I

asked in General feedback and conversation

Does the Trade up Program still brick old components?

I’m looking to purchase a Sonos Port to replace my old Connect. I’d read that because of the heat of bricking old components Sonos had allowed people to upgrade with the 30% discount and keep the old equipment. Have a use for the old Connect in an other room, so hoping not to create more E-Waste, even if it will lose support in May. The website still seems to state it will be useless after the 21 days? David

4 years ago

andrewblakehContributor I

posted in General feedback and conversation

SONOS REPLACE AND RETURN POLICY- DON'T DO IT!

I HAD A PLAY 5 AND PLAY 1 BOTH GO BAD AT THE SAME TIME. ON MY CALL (MAYBE THE 6TH) SONOS AREED TO A REPLACE AND RETURN, WHICH IS AVAILABLE IN MY AREA…. THIS IS IMPORTANT----OF COURSE THEY CHARGED ME FOR SPEAKERS AND SAID THEY WOULD REFUND WHEN I SENT THE OLD ONES BACK (NOT VERY OLD) NOW THEY ARE SAYING THEY REFUNDED MY BANK OVER 3 WEEKS AGO AND MY BANK SAYS NO THEY DID NOT….SO I AM OUT HUNDREDS OF DOLLARS AND NOT SURE WHERE TO TURN HOW DO YOU REACH SOMEONE WHO WILL HELP….I HAVE MY RMA NUMBER AND MY RECEIPT OF WHEN THEY DID RECEIVE EQUIPMENT…. SINCE I HAVE HAD SONOS I HAVE HAD PROBLEMS, BUT LOVE IT WHEN IT WORKS AND OUT OF MY 20 PLUS CALLS, ONLY HAD ONE THAT WAS HANDLED WITH WHAT I WOULD CALL EXCEEDS EXPECTATIONS

4 years ago

Gman2018Avid Contributor I

posted in General feedback and conversation

Why no levels or numbers on volume?

Ok. So I love my Sonos equipment. I have a Playbar, 2 One SLs, a Sub and a Play 5. I have the Sonos App on my phone and on my mac. Yet NOWHERE in Sonos do they have a marker or gauge for volume level? Why is this? There is only a vague slider. The importance of having hash marks or even numbers on volume really helps to know where you have preferred volumes in rooms. Perhaps I like my play 5 generally at level 6, but on more quiet nights I prefer level 2. Or maybe I like my playbar usually at level 3. Why is there no marker at all for volume level? Even better would be if you could have presets. You can simply select all rooms to jump to their preset volumes. These sometimes change when you are playing movies vs music. Or when you need not upset neighbors. It would be great to have markers. Does this function exist? It seems so basic. Even stereos from the 70s had some marker to denote volume that was more recognizable, other than a general slider. Thanks.

4 years ago

RWBWIContributor I

posted in General feedback and conversation

Why not make everyone happy in this TWO SONOS World and ensure your existing customers stay loyal

I am a very long time SONOS customer with four distinct systems in four locations with over 30 devices. Almost all of these devices with become legacy in a month. Any new purchased SONOS products will cause incompatibility issues. SONOS I know you are looking to the future but I hate to see you lose me as a customer because now any other player out there puts me in the same position you are. Two apps, two environments! How about this for a solution to keep me and a ton of other SONOS users happy. Build a “New SONOS Bridge; A device that sits in the middle of a “SHARED” system and performs two simple tasks: Be a device that can be grouped from both the OLD and NEW environments Passes music between the two systems If this would require this BRIDGE device to be wired to the network that is okay with me or that this device runs like the MOVE off the WiFi that would be fine with men. Technically this seems like it should be pretty easy to do. I would be willing to pay a reasona

4 years ago

Gman2018Avid Contributor I

asked in General feedback and conversation

Create stereo pair and different volume levels?

Does a Sonos stereo pair have the ability to change the balance of left and right volume? Oftentimes you want a pair of stereo speakers to be stereo BUT NOT play the exact same volume. Likely because one speaker is further away from center. This used to be fixed on old stereos by having a balance slider. So you could make the left speaker louder than right, or vice versa. Does a Sonos stereo pair add balance sliders to the pair you make? Or are they all the same volume output? Thanks.

4 years ago

aposvaContributor I

asked in General feedback and conversation

Cancelled order shipped anyway

I ordered yesterday a Sonos One. SL but because of a mistake on the shipping option (selected 1 day and not 2day free) I cancelled immediately and made a new order with the correct shipping option. So the first wrong order was on hold and I was waiting for the confirmation and the refund. Today I received a response from a Sonos representative and he offered me shipping costs refund. I replied and told him that I want it cancelled because I have already ordered and paid for an other one. But after 5 hours with no response both speakers were shipped. What is the standard procedure now? I don't want to mess with the return procedure because I have very bad experience with one (it took 45 days and thousands of emails to get my refund and when I finally took it I had to pay bank expenses) I will appreciate any help. Apostolos

4 years ago

PFLFContributor I

posted in General feedback and conversation

Bad Sonos service in Portugal

I just bought the Sonos Move from El Corte Ingles in Lisbon were no information was provided about the limitations of Sonos in Portugal, namely that Google Assistant and Alexa were not available. Bad consumer information, also from Sonos, since those limitations were not stated in the box or even in the website that promotes the product. Not sure why Sonos is discriminating Portugal and portuguese consumers, but for me that’s enough. I’m returning Sonos Move and ask my money back.

4 years ago

shec74Contributor I

asked in General feedback and conversation

Your Sonos order has been cancelled.

Hello, I received an email saying that my order has been cancelled. The order number is now invalid and I have no order in my account. The money is already out from my bank account and I can’t call the phone number provided in the email. There is any email to contact the support about order. Thanks

4 years ago

chicks

posted in Owners café

Bowers & Wilkins appears to stumble with its multiroom ambitions

May, 2016: A multi-room B&W system, then? In an interview with CEPro, Yu seemed to confirm as much. “What I want for my own living room has not been created,” he said. “There’s components, like some good interfaces and really good high-end audio/video. If I could buy it, I would, but it hasn’t been created.” Watch out Sonos and Bluesound. https://www.whathifi.com/news/bowers-wilkins-sold-to-silicon-valley-start-undisclosed-sum Today: Gideon Yu, who headed-up the recent Eva Automation, has resigned from his role at B&W, along with the recently-appointed CEO. Yu and his Silicon Valley start-up, Eva Automation, were widely seen as the final piece in the jigsaw for the completion and launch of B&W's Formation wireless range, with the company helping to push the high-end system over the line following the surprise acquisition. https://www.whathifi.com/news/bowers-and-wilkins-ceo-resigns-restructuring-expert-appointed

4 years ago

ndousmanisContributor I

posted in General feedback and conversation

SONOS CUSTOMER CARE(LESS) ... DIGGING IT DEEPER ... NO CLIMBING OUT FOR SUITS!

Still seething over the SONOS SUIT ARROGANCE, I decided to take pen to hand and write STAMPED letters to the SONORS MOVERS AND SHAKERS - AKA EMPTY SUITS! I sent a cover letter along with copies of my livid posts on the SONOS handling of their LEGACY products. I wrote a total 18 - yes eighteen as in a dozen and a half - letters to the ENTIRE CHAIN OF COMMAND - every inane fancy title you could imagine. THE RESULT - ZERO ZED NADA 0000000000 Not ONE suit responded - but here is the best part - I was contacted to MAKE AN APPOINTMENT to talk to one of the customer service reps as in the suits said “Give this whiny slob a call - get him off our back”. So the call is this Monday - but wait there is more - the rep wrote in their outreach about my “equipment” problems - SORRY BUDDY … THE EQUIPMENT WORKS FINE … GET IT STRAIGHT OR YOU CAN’T BE A SONOS SYCOPHANT. Stay tuned … but I have already joined the LEGIONS who said “to the barricades” and “done with sonos”. It matters not to me at all -

4 years ago

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