sonos customer service

There is an app update that came out today to address this issue. Its version 80.01.30. Give it a try.

Wheres the update at on the new * up app?

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App Store. If it isn’t there yet ya gotta wait for Apple or Google. 
 

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I found it i m updated unfortunately my roam wont connect.

My wife and I are able to connect sporadically and it sucks. She uses Apple, I use Android. Neither are reliably connecting. Can’t you just * this app and re-release the Sonos 2 app that was working reasonably well? This is ridiculous. I’ve restarted the system multiple times, uninstalled and reinstalled the app, rebooted my phone, rebooted my router, nothing works consistently. Please fix it.

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Have you tried resetting the app? Rebooting your router?

https://support.sonos.com/en-us/article/reset-the-sonos-app

Then you can reconnect to your system and try to add the Roam again.

Did all that nothing

Keep trying the chat and ask them to look at your speaker diagnostic submission to rule out any physical problems on your speaker. Otherwise you may have to wait for app to be fixed.  

Also done all that. Odd thing is that sometimes it works on the Apple app and sometimes on the Android app. Mostly it works on neither. If we push the button on top of one of the speakers we sometimes get music, also sometimes across the 3 Play 1’s that we have, sometimes on only one of them. It is terribly inconvenient to continue re-setting the system to get music for a few hours at a time. PLEASE, PLEASE, PLEASE reinstate the prior app that ACTUALLY WORKED!!! This is nonsense.

Oh, and we’ve also been unable to connect our Roam since the so-called upgrade.