Have a large system and the new app is a mess, couldn’t ad a new roam. So i do the chat thing and they couldn’t help me . Told me to call for advance technical assistance. Heres the problem. They re all foreigners and i can’t understand any of them. 10 years ago when i had a problem i got a English first language person who knew something. Now its just generic responses and no solutions. The new app is so terrible
sonos customer service
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+17There is an app update that came out today to address this issue. Its version 80.01.30. Give it a try.
Wheres the update at on the new * up app?
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Wheres the update at on the new * up app?
App Store. If it isn’t there yet ya gotta wait for Apple or Google.
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My wife and I are able to connect sporadically and it sucks. She uses Apple, I use Android. Neither are reliably connecting. Can’t you just * this app and re-release the Sonos 2 app that was working reasonably well? This is ridiculous. I’ve restarted the system multiple times, uninstalled and reinstalled the app, rebooted my phone, rebooted my router, nothing works consistently. Please fix it.
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+17I found it i m updated unfortunately my roam wont connect.
Have you tried resetting the app? Rebooting your router?
https://support.sonos.com/en-us/article/reset-the-sonos-app
Then you can reconnect to your system and try to add the Roam again.
Keep trying the chat and ask them to look at your speaker diagnostic submission to rule out any physical problems on your speaker. Otherwise you may have to wait for app to be fixed.
Also done all that. Odd thing is that sometimes it works on the Apple app and sometimes on the Android app. Mostly it works on neither. If we push the button on top of one of the speakers we sometimes get music, also sometimes across the 3 Play 1’s that we have, sometimes on only one of them. It is terribly inconvenient to continue re-setting the system to get music for a few hours at a time. PLEASE, PLEASE, PLEASE reinstate the prior app that ACTUALLY WORKED!!! This is nonsense.
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