The Community Corner

Earlier this year, I was looking at options to replace our older Sonos Connect and ZP120 units to bring my system into S2 compliance; 3 amps, 2 ports and an orphan Play 5 - not a trivial investment. There was no particular S2 function / capability I required at that time.We play mostly music from our NAS and some internet radio. For some context, we’re in upstate NY where power outages are quite common and as our internet provider uses the same delivery infra as the electric utility - that is, poles - a power outage frequently takes out internet as well.To my question: going forward, do we know if S2 will require internet access just to function? In our situation, that would be playing music from a NAS, controlling volume, grouping speakers, etc. Thanks for reading.

Hello Sonos. I was thinking today about how you could have made the experience with your app even more frustrating and disappointing. You could make it so it doesn't see any devices until I've opened and closed the app at least four times, even when standing 5 feet from a modem and a sonos product. You could make it so it moves the volume to zero on a device and won't let you increase the volume to hearing range. You could make it so music selected is playing and a volume is showing, but no sound is coming out of a speaker. You could make it so "something went wrong" with a radio station on a streaming service over and over. Oh wait, all of these things which NEVER happened before the update now happen regularly, as in multiple times per day. Maybe you could have made it so my phone gave me a mild electric shock every time I open the app.So deeply disappointed. 

Sonos used to have AMAZING customer service but it has gotten incredibly terrible.  Why did this change and will there be any efforts made to make it better?  I would like to purchase more products but I don’t feel confident in growing my Sonos system at this time. 

Got a new Beam Gen 2. Followed directions to set up. Didn’t work.Went to troubleshooting on the app. Two hours. Didn’t work.Contacted chat tech support. Talked with Savannah F. 1.5 hours. Didn’t work. But got a case number.Called and talked with tech support. Brian G. 1.5 hours. No progress. He says I need to put the router into “Bridge Mode,” and says that’s all he can do. I put it into Bridge Mode. The entire system crashes. No internet. Thanks, Brian.Contacted support at NetGear. 1.5 hours later, got internet. Now to reconnect all the wireless devices: phones, computers, printer, Alexa, TV, extender, Smart Life controller, alarm system. Hours later, finally fixed. I returned the Beam for a refund. Thanks, Sonos

FYI PSA SONOS.com return policy has changed to 30 days. It is  No longer 100 days. There’s something symbolic about changing it before the release of a new product 🤔 Costco is still 90 days 🙂 ht u/theKRLN on Reddit for pointing this out. 

Today I installed (my Move, Playbar, Sub and 2x One) from S2 back to S1 and removed the new app from Sonos.After months of all kinds of problems with the new app, the sound and playing and not playing, the system is completely great again.no more problems and everything is usable again. even the sound is better

When trying to downgrade my Amp to S1 I get stuck at the point where it says to push the Infinity button while the green light is flashing. Tried many times but always stops at this point. Amy ideas? 

Installed without issue on all speakers July 30th. Did not affect any settings as far as I can tell. Nothing for the Ace. Anyone note any visible changes?

We spent thousands of dollars on our Sonos equipment and it is unable to be used because of a poor released terms of agreement with Sonos saying they are working on it with no time estimated of a fix?Poor support for this product plus no compensation from them for us not being able to use our system?I think I will trash Sonos and go to Bose

Using new version of app. After logging in to system, when I try to add a device, I get an error asking me to log off then back in again. When I log in again, same thing happens. When I go to my account it indicates I’m logged in. I can’t make any system adds. I only have 5 devices related on the network. What’s the deal?

 Today I installed my Move, Playbar, Sub and 2x One back to S1 and removed the new app from Sonos.After months of all kinds of problems with the new app, the sound and playing and not playing, the system is completely great again.no more problems and everything is usable again 

I've been a proud loyal Sonos user and promoter for nearly 10 years. Sonos 2024 New App is a complete failure !!! Return the previous Sonos S2 Controller App ! Fire who ever is responsible for releasing the new app before it is ready!I had planned to significantly expand my Sonos system this year, that plan is canceled, and I will be replacing my Sonos system with a system from a responsible organization. 

Will they ever come back to their old software version?This is their worst version, just can’t stand it.

My entire Sonos system is useless. I have had Sonos since 2007 and absolutely nothing works anymore since new app...and there are no music playlists. I need to log in every few hours and the entire system is non responsive most of the time….absolute rubbish….$10,000 of speakers etc heading for the tip.

So looks like bad things are happening at Sonos with its wonderful new app.. 

Agreed! Look it up and read it. 

Sonos is great hardware crappy software.  Pretty obvious with the latest app fiasco.  If they want to move into the “fee for service” world, license their technology to others.  This opens up the word of interoperability and provide a solid revenue stream outside of the hardware through licensing fees.  AKA. Do what google did with android.   Continue to implement great hardware solutions, let the best out there develope the apps etc to operate that hardware.   

How much has the roll out of this terrible app cost sonos? Let’s put some real numbers to it!Here’s what I’m forgoing as a loyal customer that’s already purchased 14 units.I’ve not purchased the immediate things:$10 /month // Canceled my Sonos Radio account (which I really liked!) $450 // 1 pair sonos ace (I would’ve been a day 1 purchaser despite the middling reviews $189 // Roams 2 as a house warming gift for a colleagueI’ve stopped considering the following purchases in the mid-term:$500 // 2 Eras as back channels $450 // 1 pair sonos ace for wifeAlso, generally:$?? // Stopped recommending sonos to any person that comments on my systemWhat money have you not sent to sonos?Minimally, immediately bring back S2 and continue the beta test of this new app (as S3 or some other branding). Until then, sonos gets no more of my money.

How can anyone at Sonos think this an improvement over the last one?  I am a daily user multiple times per day and this is not intuitive at all. 

More bad Sonos news for users. https://apple.news/AQHVMWNIqQRiP5B8bYnK2sg

Does anyone know if there is a support email address that they can share?After nearly two decades of working in the tech sector l’ve dealt with just about ever level of support available and I have to say that the options available from Sonos have to be one of the worst I’ve come accross. You have left your customers stranded with little option but to wait around in long chat or phone queues. It's not good enough.I've tried probably half a dozen times in the last week and the live chat and phone, the only options we are given are not available. 

I need to buy a Bluetooth speaker, normally it would be straight to Sonos and order a move 2 job done.But now I can't bring myself to do that, after many years of loyal and actively encouraging friends, family and anyone else towards Sonos I am completely done with Sonos, how can I continue this relationship when my partner in this marriage has made it perfectly clear they don't care about me or respect me. The love has gone.This latest app fiasco is the straw that broke this camels back, where are these bi-weekly updates I was promised and still no widget.There are alternatives out there and I have started to switch from Sonos to a competitor, obviously it's going to take time and more money but I feel it's worth doing.I feel liberated and excited, I've planned my escape from this abusive one sided relationship.Sonos, I wish you well and hope you learn from this.But I can't be part of your future.

I have gone to t mobile internet….before I had one system With an arc…2 subs…2 ones… now I seem to have 2 systems..one with arc and the 2 subs…the other with the 2 ones….sigh….with different iPad addresses…according to T-Mobile internet app…the arc is hard wired to my tv…and the ones are no longer acting as rear speakers….one is white light and one is orange light…. I would like to keep the T-Mobile with my “free” internet as a backup….the sonos app will play music if I use the old , free, unreliable internet to connect to my android cell phone or my iPad…but not if I use my new T-Mobile to connect them….

This put a big dent in Sonos usability…https://www.wired.com/story/sonoss-home-theater-system-rant/ 

same issues as others in the last two monthsFails to recognize the program from an hour prior. No Network Found appears often, Each time, need to restart the mobile device (logging in and out of Sonos does not work)