Talk Sonos Products

For what it’s worth I have experienced the same issues as most of the posts here regarding the recent upgrade. I have a beam, sub, and 2 100’s connected and they were clearly out of balance after the update. I have tried a number of times unsuccessfully to retune the system with Trueplay. Then all of a sudden today I try again and it tunes them immediately.

Was there some big botched update or something? I wake up to my whole system disconnected, nothing works. I try to factory reset one of my 8 speakers and it starts updating, my app is on auto update so that updated already.  i try to setup the rest and factory reset all of them and it none of them will connect. I didn’t change any of my network settings or anything.   What is this ****?  This is for my business too. Moderator Note: Modified in accordance with the Community Code of Conduct.

Hi,I’m trying to decide on what would be better for music listening. Mostly streaming off Spotify. I’m a bit concerned that the Fives may be replaced soonish which leans me towards the newer Era 300s but I’m not sure which would be better for my usage.  I may decide to wall mount them. Would that negate having the up-firing tweeters? Im really stuck choosing. I’ve spoken to two Sonos reps and one said the Fives and the other the Era 300s. Any help would be super appreciated! Thank you 

I changed my router and needed to change my wi fi network. Sonos support recommended that I reset the connection to factory settings, otherwise I could not connect. When connecting sonos products via the app, it finds them but cannot update, shows that an error has occurred when searching for updates What I didn't do and I rebooted the router and unplugged the sonos from the network, only to turn it back on 15 minutes later,nothing helps. I have used the Android app and the Iphone app,which I have reinstalled, but anyway it shows can't update the devices, it shows error, the Iphone shows that I need to log out of my account, but there is no way to do it in the app. Please help.

Hi, I currently own a 1st gen Beam and was curious if it would be possible to play Dolby Atmos content if I get a pair of Era 100’s as surround speakers, or would I need to upgrade to the 2nd gen Beam in order to access Dolby Atmos?

I’ve read a lot of threads about the Sonos app not being able to control Spotify volume.  This issue is different.My iPhone volume controls can no longer control Spotify volume through Spotify. It doesn’t work using the physical volume keys.  It doesn’t work using digital controls in AirPlay. It does work if I dive deep into Spotify controls and change in Spotify digital controlsAny way to enable Sonos volume control when using AirPlay and Spotify app?  Ideally using physical keys but at a minimum using a more accessible volume controller somewhere else.I have latest iOS, latest Sonos app, and latest Sonos firmware update.

To stream YouTube music from my TV direct to my Sonos speakers should my optical cable be plugged into the TV at one end and the play bar at the other? This doesn’t work!

Hi, favor to ask the community as i’ve been searching for the last hr but no luck. I have a Samsung Frame TV and just installed an AMP + 4 sonos ceiling 8” speakers. I do not want a soundbar. So i’m curious how to get the sound working?  I’m assuming HDMI-ARC from the FrameTV box to the AMP via HDMI cable? cheers 

Sonos dropped a new update today, and I was sincerely hoping that this one would (FINALLY) restore our ability to link to our local stored music, making it available through the Sonos Music Library.   Alas, despite that promise of a “mid June” fix, today’s didn't work.  I have a MacBook Pro (late 2018) running the latest MacOS. So does anybody know  the latest ETA for when we will be able to play the music we’ve purchased and stored on our systems, via SONOS? Perhaps as an aside, I cannot fathom why SONOS chose to take so much away from the many who have already invested in SONOS systems, so that SONOS can introduce new headphones.  There’s no way in hell I’m going to buy headphones from a company that took away some of the most relied-upon features for our existing SONOS products, to hit a release date for their new product.  Why would I assume any headphones I might purchase wouldn’t be treated the same way down the road?

This SVS wireless speaker ad just popped up on my Facebook feed.  Hopefully looks like what could be the start of more direct competition for Sonos.Moderator Note: Modified in accordance with the Community Code of Conduct.

I’m thinking of purchasing a Premium Immersive Set with Arc , and ideally being able to “stream” music from a turntable - Pro-Ject Debut Carbon Turntable in Black (Sonos Edition), with a Port.Would this allow me to seamlessly switch from TV sound to Turntable, with sound coming from the surround 100s as well?I’ve found a few confusing suggestions about creating different rooms, pairing different speakers, using a 100 as “line in”, but that doesn't sound very appealing…

Have updated my ipad iphone yesterday to the much promised Musik Library will be back but no and the back to tv after playing music on amp missing.The app even after all updates is rubish bring backthe old app please then the poeple can choosewhich app they want to use.

So i got 2 One’s for my dad to work in surround with his arc. To his slight annoyance, a lot of the content he watches isn’t broadcast in surround, e.g. the world cup. So he would like his sonos One surrounds to work as a mono or stereo pair playing whats on tv, duplicating the arc. This can be automatic or manually switched.  I was thinking i could create a separate group with the 2 One’s as a stereo pair and just switch between them in the app, but sonos, in their unending quest to minimize system flexibility, doesn’t allow speakers to be in more than one group, or at least i can’t find a way to do it.  

The only way I could connect my Connect and Move so that they would be in perfect sync with each other was to have my two devices (turntable and CD player) go through a splitter then to the Connect and THEN to my receiver. The only downside of that was a 2 second delay so on the CD player having music start or stop 2 seconds later wasn't a big deal but it was weird putting the needle down on a record and not hearing anything for two seconds. But today I went to put a record on and…. NO delay?!?! Was something updated without my noticing it??

I did the mistake of updating the Sonos app on my iPhone, resulting in losing the ability to play music on my Roam. The Roam shows up in the list of players, but I can’t make it play anything. When trying, the play button shows a spinning circle for a while, then the app states that an error occurred (no shit, Sherlock). Luckily, I haven’t update the app on my iPad, so I can play on the Roam from there.I’ve tried resetting the app, but that didn’t help.Any advise, or do I just wait for the app to get updated?

I was able to get my Music Library working again after the May update but I cannot add/edit it without applying the June update(s).  I am afraid to do the update.  Has anyone applied the June update fixes and do you still have access to both your local Music Library and your Imported Playlists?I am running iTunes and the Music is stored on my C drive on my Dell PC running Windows.

Hi, I have a Sonos move and a roam and keep having connectivity issues when I’m trying to use them both. They both work fine but when trying to add one to the other a prompt appears saying “unable to connect.”I never had this issue before the recent app update  please get this patched soon.  Thank you  

Hi Sonos Community,Moving to a new house and looking at what’s possible in our great room for surround sound. My wife is open to the idea of adding speakers to the walls in our casual dining, but I don’t want to do anything hideous that would ruin the aesthetic in the room that’s supposed to be for enjoying time with family.I have the following components:Arc SL Sonos Sub (Gen 2)I am evaluating purchasing either of these options for surrounds:Architectural Speakers (QTY 2) with Sonos AMP Era 300s (QTY 2)Problem Statement:The ceiling in the room will be high at almost 20 feet and the room is very open. My first thought was to go with adding two Sonos architectural speakers on the back wall in casual dining, but my chat with Magnolia at Best Buy yielded a negative response as my estimation is that primary viewing would happen roughly 14 feet away from the speakers on the back wall in casual dining, which would be too far for those speakers. We could also do (2) white Sonos Era 300s and r

Hi, I still cannot trueplay tune my playbase using my iPad 9.Gen.If I try, the wrong dialog is comming up.There is no “tuning twice”. The app tries to starts right with the “Then, you’ll walk wit your iPhone...” part, but softlocks the moment I tap on “begin tuning”.If I borrow an iPhone, I can trueplay tune this PlabaseIf I use my iPad for my none Home Theatre speaker, trueplay tuning is possible.Any news on that?I have an open ticket with support, but never herad back from them. --------------------------------------------------------------------------------------------------------------------------  

Dear Team Sonos,Please work towards allowing the bigger portable models (like the Move 2) to be used as surround sound speakers on demand. E.g., I’d love to have a couple of Move 2 as surrounds for my Beam 2 at home (with all the benefits of cordless regarding practicality, etc.), that I can move to my garden in the weekend to play music when having friends over for BBQ. :)It will be a killer feature, and one thing I really miss from back in the day when I had Philips Fidelio sound bar (though I would not replace my Beam 2 for that nowadays, if Philips could do it back then, I’m sure it’s easy for Sonos :) - https://www.philips.com.sg/c-p/B5_12/fidelio-soundbar-soundbar-speaker) Thank you in advance for considering this. 

Hello Sonos Community,I am writing to express my frustration with the recent update to the Sonos app. As a loyal customer, I have always appreciated the quality and performance of Sonos products. However, my experience with the Sonos Roam SL has been disappointing.I recently purchased a Sonos Roam SL, excited to integrate it into my existing Sonos system. Unfortunately, after the latest app update, I am unable to add the Roam SL to my system. Despite following all troubleshooting steps and ensuring that both the app and firmware are up to date, the problem persists.This issue is highly frustrating, especially considering the investment I have made in Sonos products. I rely on a seamless experience and compatibility across my devices, and this disruption has significantly impacted my enjoyment of the system.I urge Sonos to address this issue promptly. It is crucial that updates are thoroughly tested for compatibility with all products before being released to avoid such inconveniences.

Just expensive headphones? Not a player? Thanks, but no thanks, then 🎧😒

Can my Sonos be connected to my smart tv

BBC sounds is working fine on my Sonos. Before about a month ago, I could set my Sonos alarm to be a prog that I had subscribed to via BBC sounds / My sounds / Subscribed / select the subscribed set of shows / select the show. A month ago, the above stopped at the ‘Subscribed’ screen with no way to then ‘select the subscribed set of shows’.  This was on both my Samsung phone and the Windows PC app. Any idea why I cannot now select one of my subscribed programmes? Note this goes for all the options from the My Sounds page - the ‘subscribed’, ‘continue listening’ and ‘latest’.  None of them expand to show the selection of shows.  If I just go with selecting ‘subscribed’, the alam does not work and I get a standard Sonos chime in the morning.Help!  Please!!Many thanks.

What the actual *? Why would Sonos, a large company with high levels of investment available replace a working app with a junk piece of crap that is buggy, crashes, lags, pauses and lacks basic functionality???? Way to go. Just treat your customers like complete mugs.*Moderator Note: Modified in accordance with the Community Code of Conduct.*