Talk Sonos Products

9 years or more have passed since this functionality was requested for the first time. I found many threads that treat this issue. Is it possible that Sonos has not yet found a way to manage it?I cannot buy further devices if this issue is not resolved ...and please do not replay “by design”… thanksbye

Hi all, I recently had to reset my Sonos1 and lost my settings including my Amazon Music “skill”? I used the Sonos chat bot and it let me know I needed to go into the connected services and add it back. However, when I follow the instructions I cannot find Amazon Music in the available list. I see others streaming services like Deezer and Spotify so I assume I’m in the correct place…?  what am I doing wrong? Thanks!

I’ve had the Arc for over a year and not had this problem until this week. I play a particular track on Apple Music, through an Apple TV, on my Arc and I get a distortion when the music and singer hit a certain volume. It’s an album I’ve “added” to Apple Music (I have the iTunes Match service) but it encoded correctly. I’ve played this same track on my Sonos One in the kitchen - no distortion. Tried a couple of tracks from other albums I’ve recently added - same issue. Music directly from Apple Music seem okay. Any ideas ? 

Hi , i have lot of cds in my library and I want to play them in my stereo Sonos era 100 system I’ve seen a usbc-rca cable in the Sonos website but seems like this will produce analog signal rather than cd digital audio quality .  how and what do you suggest to buy in orther to play music in high quality from cd to Sonos era 100 system ? thanks a lot 

Hi guys, I'm setting up a surround system to my tv room. I currently have de Sonos arc and Sonos SubI was planning to buy 4 speakers two for the side of the bar and two for the rear where the sofa is.I used to have a B&W system which was mounted like that.  Any indications ?

I am looking to add Sonos to my outdoor patio. It will be 24’ x 26’. I want to add 2 TV’s and have Sonos run the sound. What products do you recommend?

Under the upgrade offer I have requested a shipping label, in my account, for old speakers to be recycled.   I have however not received the shipping label. All email and address details are correct and the spam folder was checked. Could Support assist?   

I have seen several similar descriptions involving a particular device or service.  My experience has been with all of my devices.  I usually run my Sonos system as a single group.  As I move from room to room, the music is the same.  I have found no pattern to the problem I am experiencing.  It has happened when I’m playing “My Music” and when listening to SiriusXM.  At the times it has happened, I have not been making adjustments or using apps for Sonos.   Suddenly, music stops.  On investigation, I find all devices have volume level set to zero.  I can correct the settings from my Android or IOS app, and everything works until it happens again.I will say that I do not recall this happening prior to the attempt to make Sonos unusable by replacing the supporting apps with garbage.

Hello,When I play a station from the LITT Live service it subsequently appears in the “Recently Played” list.However, when I try to “replay” any LITT Live stations from the “Recently Played” list, I always get served a “Something went wrong” error. I have this problem on both ios and Android devices.Is this a bug in the app, or are there any troubleshooting steps recommended?P.S. I used to have the same problem with the MyTuner service, but no longer do so. All MyTuner stations now successfully can be replayed via the “Recently Played” list. So, I think that problem was fixed in one of the recent Sonos app updates.

Does anyone know if sonos amps are UL listed? Got an inspector wanting to see ul cert to pas final inspection

I just added a new Symfonisk lamp to my Sonos Network but it refuses to play Apple music. When I try to play anything from Apple Music I get the error “connection to apple music was lost”. It tries the next few songs in the playlist and then stops trying to play the playlist. Everything else plays fine on the Symfonisk speaker, Tune-in radio, Spotify and  Sonos radio.It is connect to my Ubiquiti Access Points and has 100% signal strength. I have also tried removing the Apple Music account from Sonos and re-adding it, but that did nothing.I can play Apple Music ok on my Sonos Ports, it has occasionally done this in the past with Apple Music on my other devices but I have managed to get it to work.Any ideas, I can try cabling it in as a test, but I bought a WIFI product and expect it to work. 

Greetings from Mèrida Mèxico, I`ve got in my SYSTEM 2 Sonos One (SL and 2nd generation), Mini Subuffer and a Ray sound bar. I looking forward to get a 300 era, I know that it`s not compatible with the minisubbuffer. As an option if I get it, I think that the only one is to create a new system for the 300 era and play them at the same time, Can somebody give me another advise?  

Greetings from Mèrida Mèxico, I`ve got in my SYSTEM 2 Sonos One (SL and 2nd generation), Mini Subuffer and a Ray sound bar. I looking forward to get a 300 era, I know that it`s not compatible with the minisubbuffer. As an option if I get it, I think that the only one is to create a new system for the 300 era and play them at the same time, Can somebody give me another advise?  

Can you download the 16.0 software for Windows and roll back from this horrendous software update?Otherwise, I think that outsourcing their software division to a competitor has worked, it has given the competitor more sales.

If there’s a Beam , Sub, and A pair of One SLs set up with a tv , can the Ones be removed and then set up as a different room to play the tv sound but not as surrounds? A new cigar shop has these speakers set up and the owner would like to have the Ones play the tv sound but not as surrounds. The Ones are by a different tv then the Beam. Hope this makes sense. 

I know it’s down to myTuner and the stupid court decision that we cannot access radio stations from abroad anymore. But please add a way that one can play these radio stations through Sonos. Else the whole system is useless for me and many others. 

Hi, I’m about to bring Sonos into my Home Theatre and am getting a bit confused - help!   I can’t have rears as there is nowhere for them to go, so was looking at ceiling speakers above the seating position instead, but given the size of the room I’m now thinking it may be overkill…..and unnecessary hassle. Soundbar + Sub + Era could be the way forward perhaps?What would be the best sound solution for this sized room?Arc or Beam Soundbar?Era100 or Era300?  (They can sit next to the TV with no worries)Would there be any benefit in ceiling speakers if I go Era300?  My ceilings are 2.4m (7.8ft).  

Hi, I’ve recently setup an Arc, Sub & 2 ones in our home theatre room and was wondering what people experienced as the best sounding settings? Would be interested to see what most people are running through the Sonos settings.

I used to be able to connect to one of my Sonos Bluetooth speakers and then link the rest of them inc non Bluetooth like Sonos 5 through the app to have the full surround experience.Helpful for smaller more niche apps or Bluetooth products like my record player. With the new app update this no longer seems to work.help!

I own an original Playbar and sub. Is it possible to create a HT setup using those and four Era 300s? Thanks. 

Hi, I have had this problem since before the recent Update. All my devices are S2 compatible. But using the older ones (Play:1) its extremely laggy. Moving the volume slider doesn't do anything for 5-10 seconds, pausing or playing the same. I downgraded all my devices to S1 and it's working perfectly fine. So I suspect my Network is fine. the problem is: The S1 doesn't seem to get any attention anymore. Trueaudio doesn't work, it's buggy. So using the more recent software seems to be the way to go. I reset one of my Play:1 to try it with the new app. It’s a wired connection for now. But I am experiencing the same problems. I sent a Diagnostic Info with the number **********. So if anyone from Sonos is reading please check if you can find anything that is causing this in my system. I have tried everything on the support pages (i.e. changing the Wifi Channel….). Thanks!Moderator edit: Diagnostics number recorded and removed (identifying information)

Alright, July 22 app update just dropped.I took the risk of updating so you don’t have to 🙃🤣 So far so good, it opened on first try. Will update.Is it working for you?Samsung Android users are you back to a working app? iOS release notes Added setup, configuration, and search for local Music Library Improved account settings for Sonos Pro subscribers Added line-in autoplay and compression settings Improved accessibility in Settings Improved notification for player firmware updates Improved Sub audio settings with Amp ETA THE GOOD :local library search is working Configuration and set up for local libraries is there but I’m not testing it as it’s working for me and I don’t want to tempt fate Line in auto play seems to be working. Sub audio has phase control and crossover frequency. I haven’t tested if they actually do anything but hopefully working as expected.***Loading way quicker on my network, ~2.5 seconds after a force close for Recently played, sonos favourites etc to populate.

HiWe have installed Nokia Beacon 1 units for our wifi mesh network, and now I cannot configure my Play 1 units.I have tried both with and without cabled network. I managed once to get one unit online with cable, but after I tried to use it on wifi, I have not been able to get it online again.Anyone with experience with Nokia Beacons?

I bought a home where previous owner had sonus system.  He took everything but ceiling speakers that aren’t sonus.  He said they connected to sonus but the app can’t see them.  How do i connect?  

I live in an approx 650 sq ft studio apartment and 11’ high ceilings. I listen to music and watch tv. My systems ok; except that I’m hard of hearing and struggle to follow the tv audio (especially dialogue) when I’m in the kitchen, which is only maybe 12-15’ from the tv (maybe exacerbated by the ceilings?). I got the Denon Home 150 for the kitchen counter. It creates a lot of echo which, by itself wouldn’t be a problem (I just turn down the sound bar and floor speakers) except that some channels, most in fact, 1) have a significant stuttering effect and 2) don’t really get very loud - defeating the whole purpose. I’ve always read that Sonos is the king of audio visual pairing. Is there a single (tight on space) speaker that would work in my kitchen? Could I pair such an additional speaker with my Bravia TV and Denon receiver set up - or would I have to replace my receiver with a Sonos soundbar?