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iOS application fail

  • December 3, 2024
  • 5 replies
  • 70 views
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I am a long time Sonos customer from the start. I have gone through all the various application updates and the full redesign that happened in 2024 was by far the worst. Where to start? The greatest issue is latency. The slow response controlling both hardware (speakers) and software (streaming services) makes it extremely frustrating to use.

Example 1: When I want to turn down the volume from the application, it can sometimes take a full minute between moving the volume slider to the physical response. Same with pausing or switching a song.

Example 2: When I add a speaker to a group, I sometimes have to add several times before that speaker responds. 

Has anyone else experienced these issues?

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5 replies

Airgetlam
  • Airgetlam
  • December 3, 2024

This suggests a local network issue. I use the iOS app daily to control my system, and don’t experience these issues at all.

I would start with a review of the wifi interference FAQ, and see if there are solutions there that might fit your system. I would likely also perform a full network refresh, by powering off all Sonos, then rebooting the router, and waiting a couple of minutes before plugging back in the Sonos devices. 

Finally, if none of that changes your situation, I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce
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  • ErdNomad
  • Author
  • Contributor I
  • December 3, 2024

Thank Bruce. I’ll try these and post my results.

Airgetlam
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  • eyost
  • Avid Contributor I
  • December 3, 2024

I am experiencing the same performance that you are. In fact, I just had to hit play multiple times and then when it played it would cut off several times. And don’t get me started with the awful interface of the new app. 

I never had these issues with the previous app.

Airgetlam
  • Airgetlam
  • December 4, 2024

My response above applies equally to you as the OP.

Bruce
buzz
  • buzz
  • December 4, 2024

With respect to touching PLAY several times, for some reason network response is delayed, but the touches are queued. The first touch will initiate PLAY, the next touch will initiate PAUSE and so on.

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