This time I did not made a clean install but cleared the data from the app.

Had to connect to my system, login, etc.

It worked. I was able to search again within all services.

However… The next day, same issue appears. Again I am not able to search within all services. Only one by one.

This is so ignoring. And I am wondering if I am the only one as now one is complaining about it.

Strange, as the search across all services seems to be working okay here on both Android and iOS… example from my Android tablet is attached.

Thanks Ken. Unfortunately that doesn't work on my Android app. See attachment.

First I search within all services. No results. Thereafter I select Deezer. There I get results.

Maybe first try signing out/in on the App and see if that resolves the issue, or perhaps even try a ‘reset’ of the Sonos App from App Preferences and connect back to the ‘existing’ system. Finally, if still no joy, try a reboot of the local network. Hope you can get it sorted.

I reset the app. Didn't worked. I reset my networked. It didn't worked.

I reinstalled the app. Didn't worked. I again reinstalled the app again. I did not logged into my account to see if that would make a difference. It worked. I then logged into my account. It still worked. But just like other times… Only temporarily. Because half a hour later it stopped working. I during that half hour I tried it a few times. But only half an hour later, it stopped working again.

I did not changed anything. Not within the app, and als no other settingsbon my phone.

See screenshots from the moment it worked, today at 21.37h. And from the moment it stoppes working at 22.11h.

@Frank_43

It’s a strange one in that it works intermittently. Maybe try resetting the mobile device network connection. What happens if you try a different mobile controller? (That’s if you have one available you can perhaps test with temporarily?)

If the problem persists, then it maybe best to reproduce the issue(s) seen and immediately submit a Sonos system diagnostic report from within the Sonos App, note it’s reference and contact/chat with Sonos Support Staff via this LINK and see what the Staff can perhaps suggest to help you to resolve the matter.

@Frank_43 

In Android app permissions there is the option „stop app activity if not in use“. Do you have this enabled? If so I would try to disable that. Just a suspicion…

Just got off the phone with the support department. After speaking for an hour I received the answer that there is an error within the app which some of the other users experience as well. No clear details on what this may be. But hopefully the next update will resolve the issue.

In the meantime I cleared all my favorites, playlists etc to have a full reset as I noticed that some of the old playlists could not be found in the IOS app but they did appeared in the Android and desktop app. It didn't resolved the issue immediately so I did an app reset again. I can find within all services again, but that was also the case when I reset the app earlier. So I am wondering how long it will last before I get the issue back.

@Schlumpf I already have that deactivated that by default so that did not resolved the issue. But thanks for the advice.

@Ken_Griffiths also thank you for your support.

Seems that I just have to be patient for the next fix from an upcoming update.

@Frank_43 

Thanks for sharing… useful information.

Unfortunately the new app release 80.09.04 didn't do the job for me. This time not even temporarily when resetting the app.

So again I need to be patient hoping it is solved with the next release, although I didn't saw the issue mentioned on the Trello board.

The ‘all services’ search still works okay for my setup - Did you ever try a different mobile controller device, to rule out the issue perhaps being caused by your mobile?

I did 2 tests:

I used my Android phone at my friend's Sonos system. All worked as it should be. So I could search within all services.

I used someone else's Android phone at my Sonos system. It shows the same error I have on my phone.

So a simple conclusion, something is wrong with my Sonos system which causes an error with Android (not with iOS). I will try to reset all my Sonos devices and report later my findings.

I reset all my devices and set up the system from scratch. Hell of a job when your phone is connected to WiFi6 by the way. But with the use of an older iPhone which connects to the 2.4GHz network I was able to.

After an hour everything was set up including all services added.

And….it was all for nothing. I have the same error.

Could it be that my phone is connected to WiFi6 and Sonos to 2.4 GHz?

Have you tried connecting the mobile controller device to your 2.4Ghz band just to see if that makes a difference? My router is WiFi 6AX and Sonos is working okay here on either band. I’m using security mode WPA2 personal, rather than WPA3.

My SSID for 2.4 GHZ or 5 GHZ is the same, hence for me it was not possible to switch bands. But I changed SSID names to XX _2.4 and XX_5 to see if that would have affect on the searching problem. It did not solved the problem My settings are also on WPA2 personal.

I connected to both bands to see if there is any difference. There is non. I could control my Sonos. Also no difference on responsiveness (volume, play/pause).

The searching issue was before the new app never a problem. Also don't forget that when I reset the app it works properly temporarily. So I guess it’s an issue related to the new app. Strange though why there are no other users having the same issue.

Yes it is an odd issue @Frank_43 as it has always worked fine for my Home Sonos system. Not sure why it works after a reset too and then stops working after a while. Really strange.

Maybe go back to Sonos Support to see if they can perhaps assist you further with the problem. i would maybe  give the Staff a diagnostic report when the search is working and another when it isn’t and see if they can perhaps see what is causing the issue.

A few releases later, we have version 80.12.02 now. The search function has not been repaired for me. Even a clean install doesn't make it work which used to work for a short time with previous releases.

I also can't imagine that I am the only one here having this issue.

So this is what I see when searching (see attached) - I just started with a fully closed App and used your name to search a few moments ago, just as a demo here. I was using the iPad App.

​@Frank_43 How many music services do you have installed?

One suggestion may be to remove all music services, then add them back one at a time, trying a Search each time, to see if it’s a specific music service that is causing the Search error.

@frank_43

Another option is to perform the search individually for each individual music service.

A quick way to achieve that, is by starting a search within one MSP. Then post-search simply select each MSP tab, as shown in the attached screen-capture, (as each tab is selected it performs the same search of that MSP service) and maybe see if any service is particularly slow, or perhaps not working. 

See attached example of that type of search.

Thanks for the advices Ken and Mr. T.

As you can see in the attachment, I can search individually. None of them cause any issues or is abnormal slow.


I deleted the services one by one. Did searches in between and nothing changed. I added all of them again: Deezer, SoundCloud, Mixcloud, TuneIn, YouTube Music and Sonos Radio (this one I could not delete).


Strange enough, I can search within all MSP at someone's other Sonos system with my Android phone. So you would say it has to do with my Sonos hardware.

However, using another Android or iOS device I can search without problems on my Sonos system.

Doesn't make sense.