Talk Sonos Products

Hey guys. I´ve been reading many topics about this issue, but none of them could help me get through my problem. I have a LG GX plugged to My Sonos Beam (with paired Sonos One stereo pair) via HDMI ARC port (the HDMI port 2 on TV). The first time I plugged them together it just worked, the TV told me a sound output was found and offered me to use it. It was all great, until I´ve turned the tv OFF. From that moment I had no sound at all (using HDMI ARC, with Airplay 2 it´s all OK). I´ve unplugged it all and restored tv to Factory Settings, but this time I´ve disabled the “quick start” option of the tv (as mentioned for a user in a forum). It worked the first time, then the issue came back, no sound at all. My cables are HDMI 2.1, and just to make sure, I´ve used the original one provided with the Beam. I´ve unplugged everything from the wall, waited 30s, plugged it back, still no sound. The ouput on TV is set to HDMI-ARC, on Connections Menu the options to auto detect devices, enable

Hi there,I have been using a sonos for several years now and I am considering getting rid of it.Whey ? The sound is OK, just fine but when you have thousands of title and you want to find one using the search tool of your GUI, you have 99% chances not finding it.How come, in 2021, a company like yours could not improve such a basic feature?Thanks

I use the Sonos 1 Ap to control:A TV surround with a Beam and two Play 1 (first gen)A grouped pair with a Play 1(first gen) and a Play One (second gen)If I buy a Move and swap with the single Play 1 will the whole system work on the updated Sonos Ap?  How does the Neam/ play 1 surround work?  

I’ve been having a bit of an issue with my LG CX + Apple TV + Sonos Arc and have been searching for solutions to no avail. Every recommendation I’ve come across has been to set the Digital Sound Out to “passthrough” to receive Atmos unprocessed to the Arc via the TV from the ATV 4K. But when this setting is selected, the image clears out momentarily and the Dolby Vision notification disappears from the screen and the HDR logo appears in it’s place. The screen also appears much brighter.Changing the Digital Sound Out to “Auto” fixes this. But I’m not sure why selecting “passthrough” for an audio output is impacting the video at all.I thought this might be an issue with the Apple TV, but an Xbox Series X performs in the same manner. Oddly, the internal TV apps can be set to “passthrough” for the Digital Sound Out and the Dolby Vision works fine.I’m trying to get the highest quality sound to the Arc without also compromising picture quality. 

Is it possible to have the TV sound coming through an Arc, auto group to a Sonos Amp that is not connected as surround? I would like for my TV sound to play through the Amp connected to the kitchen ceiling speakers, when I turn on the TV.The issue is that when the news is on the TV, there is no surround information, therefore there's no sound when using the Amp in surround mode. Also when listening to the cable music channels through the TV, only surround sound effects come out of the kitchen ceiling speakers. 

I have installed the new Roam and have noticed that when used with my other Sonos speakers the volume is low. I use the alarm every day and it is set to 30%. This is fine with all other grouped speakers but the Roam is considerably quieter.

I recently purchased the Sonos Surround Set. The Arc wasn't working, so I ordered a replacement. I've now had some time to play about with the system. My thoughts: 1) The sound quality is good, but I'm not blown away. I only get a "Wow!" feeling when listening to Dolby Atmos test footage. Now, I realise that sound quality depends on the source, but I wasn't blown away by Blu-Rays and Netflix films that supposedly have good sound quality. 2) The sub seems to make no difference. It is definitely connected and active, but there's no difference when I switch it off and on.  3) The rear speakers (Sonos Ones) are good, but I find that I have to be really close to them to get the benefit. This might be a personal thing. When it comes to the rear speakers, I don't really want a subtle sound that you hear occasionally. I want to feel like I'm in the middle of the film. 4) Night Mode seems to make no difference. Voice Enhancement seems t

Hello,  I have a old 2018 Samsung forgot which model but I’m getting Dolby 2.0 and not 5.1?I have the Sonos Arc, 2x SL for the rear and Sub3. Connect with HDMI on arc connection.I was streaming movie on the TV with Netflix and HBO with Dolby 5.1 etc… but still getting Dolby 2.0 and I have switch to pcm and bitstream and still get Dolby 2.0.  It sound great but just wondering if i did something wrong.

I have a Sonos Roam which is want to use as both a portable speaker but also as an integrated room music device. I have the wireless charger too.The roam turns itself off or goes into sleep mode after a certain time, which means it will not react to voice commands. When I am using it as a room music device I want the speaker to stay on, and even when on the wireless charging stand still turns off. The only way I have managed to get it to stay turned on it to connect via the charging cable. Is there a way to turn off the sleep function so I can use the wireless charging station when using as a room music device? Mod Edit: changed “Sonos Move” to “Sonos Roam” for clarity.

I’ve had my Sonos Roam and wireless charger for about a week. It’s been in my office the whole time. Today, I noticed there was no longer a magnetic connection between the Roam and the wireless charger. Why would this happen?

For the past couple of weeks, I was problematic about my Sonos Playbase. I thought it had a physical defect because after three years of usage, the sound all of a sudden was very tinny--all treble and no bass. For troubleshooting, I went through process of resetting each Sonos (I have a 5.1 system of Playbase, Sub and 2x Play:1), and setting it up from scratch and then tuning with Trueplay at the end. I did this twice. There was no improvement. So I wrote CEO Patrick an email and got a reply from Sonos Support. They assigned me a Case # and I was waiting for an RMA from Sonos appointed distributor Tat Chuan Acoustics in Singapore (I’m located in the Philippines). I decided to separate the satellites so I could use the Play:1’s with the Sub for music in the meantime. While playing Spotify, I went into the app and tapped on “Remove Surrounds”. Instantly, and to my pleasant surprise, the Playbase sounded normal again. 

Hello,I currently have a Sonos Arc for my TV and im in love with it.I would like to know if one of the speakers would be suitable for a computer, either for video conferences, listening to music, videos and playing games. If it could also be plugged in a Turntable, it would be perfect.Waiting for your answer and your opinionHave a great dayGreetings,Roy

Sonos, please create a software update that will regulate, or keep consistent the fluctuations in volume for Loud commercials.  This will be a game changer and I feel as though it's gotten worse on streaming applications.  The volume of commercials is so loud you need to sit there and lower the volume, then increase when your program returns.  The FCC will do nothing, and even if they did you would have to file complaints against each commercial.  After purchasing the ARC, sub and  Sonos One’s to create a home theatre system, I will only upgrade to a new system or television that will offer this option, as it has become such a nuisance. Advertisers will continue to push the limits until it has gotten out of control.  

Can I use a 20 watt apple usb c charger to charge roam or could it damage it?

Quisiera saber si el Sonos Port me puede funcionar para poner música en diferentes zonas de una residencia o si hay algún producto de sonos que me pueda ayudar a hacer lo mismo

I’ve been keeping an eye on refurbished subs on the Sonos UK site and have never seen any in stock. I’ve been checking in monthly for about a year but it’s always out of stock! Is this a fruitless endeavour? Do they never have refurb sub stock in the uk? I could stretch to £499 to bolster my Play 5 pair but £699 is just not really an option, unfortunately. I’d rather buy through Sonos than the second hand market. What are people’s thoughts?

I've got to admit, I'm a little disappointed with the Atmos performance of my Arc. My room seems like it is perfect for the way that the Arc bounces audio to simulate height speakers, but I don't really hear any discernible difference between 5.1 and Atmos sources - certainly not in terms of height and the sound bubble effect that Atmos is meant to bring.The room is 3.8m wide, and 3m to the back of the couch, with a ceiling height of 2.6m. Arc is on a tv unit, at about the same height as the seats (45cm from ground).I'm playing Atmos sources via the AppleTV+, Disney+ and Netflix apps on a 4K Apple Tv, using a HD Fury Arcana to split this out to the Arc. The Sonos app shows the Atmos logo when playing back the appropriate sources, so I'm confident its definitely Atmos content.I've tried several things to try and improve the height effect, but have had no joy so far. Every time I've tweaked positioning, I've re-run Trueplay. What's the ideal placeme

I got a confirmation email on 04/6/2021 but not gotten nothingafter

Hi,I have a question. I just installed a Sonos Beam in my leaving room. Works well but I already had two Sonos Play 5 paired to play music that I wanted to use them as surround speakers as well. Unfortunately, when I go in the app and try to set up the surround options, the only choice I have is for Play 1 that are in other rooms but no option to choose the two Play 5.any advice on how to do this?thank you!

Just bought a Sonos Roam and unable to play my tabata app without using Spotify. Can anyone recommend an app that will play on its own. Thanks. 

I have a playbar, gen3 sub and 2 one sl set up as a surround sound in my living room. I loved is and the gen 3 sub is very powerful and just how i like it. So i bought the arc, gen 3, and 2 more one sl to put in my man cave. I figured it would be amazing in the smaller room but the sub sounds weak and nothing like the same sub in the living room. What could be wrong

Hi all had the Roam very pleased however I can get it to transfer the music it is playing to the nearest speaker I have two beams but are  connected to play 1 which are not supported is that my problem.Also I have a iPod classic 1tb which I was hoping I could use a Bluetooth transmitter to Roam but the ones I have are older and will not link is there a version Bluetooth transmitter needed the highest I've seen is  3.1 or is the fact with a phone you have a visible named connection to link with, I'd love to try the more expensive Bluetooth transmitter for iPod but at £80 reluctant to spend that much as it's only the Roam I want it to really work with cheers Phil.

Hi. Picked up my roam last week and I keep it constantly on my Qi charger. I ask Alexa to play music for maybe 20 mins every weekday and longer on weekends (remotely). ‘Will I degrade the battery/reduce the life expectancy’ of the Roam if I keep it constantly sat on a Qi charger in standby mode?I have read conflicting answers to this question, but is there somebody from Sonos who can provide an accurate answer. Thanks

Recently I've been experiencing this problem intermittently. Often i could not find my Sonos Playlist section. Please advise if anyone knows the fix to the problem. Thanks

Hi, I have a Sonos 5 first Gen speaker, which is only compatible with the S1 app. I just bought the Roam and didn't realise that it only works with the S2. I also have a couple of 1s, which are compatible with both. Do I need to upgrade the 5 or is there another fix? Can I switch between Apps for example!? Thanks anyone in advance for any advice!