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Nissa
Contributor I
May 24, 2021
Answered

dolby atmos does not display

Hello,I connected an arc sound system with an apple TV4K and an hd fury arcana beacause my TV doesn’t have e-arc only arc..
With the Netflix application, I choose a film that offers sound in ATMOSBut on the SONOS s2 application it does not mark me “ATMOS” but "PCM Multicannal 5.1”… ?

 

 

 

 

 

I have:

Sonos ARC

2 Sonos One

1 Sub

 

Thanks for your help
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NissaAnswer
Contributor I
May 25, 2021

Hi,

Thank you for your support, it’s ok now !!!

 

 

The ATMOS sound in Netflix is not in French… Only english 

 

 

Atmos is nice business… But not for french ^^

 

Thank you again :)

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7 replies

GuitarSuperstar
Lead Maestro
May 24, 2021

Can you post a photo of your Apple TV’s audio settings? Also be sure the Streaming Quality settings on your Netflix account are set to High or Auto.

"Receive with simplicity everything that happens to you." - Rashi
NissaAuthor
Contributor I
May 24, 2021

hi,

 

 

and my netflix account is on “HIGHT”

GuitarSuperstar
Lead Maestro
May 24, 2021

What version firmware is currently installed on the Arcana? How is the Apple TV connected to the Arcana? What brand HDMI cables are you using?

"Receive with simplicity everything that happens to you." - Rashi
NissaAuthor
Contributor I
May 24, 2021

firmware is 0.82

and the cable is HDMI 4K 3m- Snowkids Câble HDMI 2.0

https://www.amazon.fr/gp/product/B07QBYR18R/ref=ppx_yo_dt_b_asin_title_o03_s00?ie=UTF8&psc=1

GuitarSuperstar
Lead Maestro
May 24, 2021

Try disconnecting the Apple TV from the Arcana and unplugging the Arcana, TV, and Arc from power for a couple of minutes. Then reconnect the Apple TV and plug everything back in.

It could also be the HDMI cable. HDFury recommends using cables from Cable Matters, Zeskit, or KabelDirekt. I use these KabelDirekt cables with my Arcana:

https://www.amazon.com/dp/B07CMF1VJZ/

"Receive with simplicity everything that happens to you." - Rashi
lohr500
Prodigy I
May 25, 2021

Do you have a Netflix Premium subscription? I think Atmos is only available with Premium.

The film details may show Atmos as being available, but perhaps it can only be accessed when you have the Premium subscription?

NissaAuthorAnswer
Contributor I
May 25, 2021

Hi,

Thank you for your support, it’s ok now !!!

 

 

The ATMOS sound in Netflix is not in French… Only english 

 

 

Atmos is nice business… But not for french ^^

 

Thank you again :)

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