Talk Sonos Products

Apple Music from within the Sonos app has no crackle/clip, it only occurs when using audio from video source. I'm using a matrix to connect to a projector, with the Sonos-provided optical adapter for the signal to the Arc, HDMI cable is 4K. I’m still within the return window on the Sonos products, so if in all these posts and years NO ONE has found a definitive solution to this highly common problem, they are sadly going back. Great sound for music, but the point was to be the theater sound system.

This is still a problem. Can Samsung or Sonos do something?

Hello everyone, I write from Italy and help me through the Google translator (sorry for the mistakes).Today I received the SONOS ARC soundbar, because I have received great feedback from many other customers.The problem is that I can't hear the surround effect (for example behind the head or overhead for the Atmos effect ...).Unfortunately I have no iOS systems and therefore cannot use Trueplay ...I hear the soundbar good and powerful, but only with front effects!The TV is obviously set to Dolby Atmos ...Can any expert user help me please?Thank you very much...Greetings from Rome :-)

Every time I try and make a purchase from your website the webpage revert back to “your basket is empty” Is there a fault. I’ve tried with 2 different cards at this point and that doesn’t seem to resolve issue.

Hi, just wondering if there is a way of getting invited to test beta software. I have been a member of the beta program for a couple of years and never had an invite to test any software.. I have an ARC, Beam, sub and ones. All my profile is filled in but still never get anything. Anyone have an idea or who to contact?

Hi brains trustHere is my conundrum. I will be getting a base level TV for the spare room and wanted to pump up the horrible tv speakers slightly with a beam. In the main TV room I have a 5.1 playbar setup. So my question is whether I should just put the beam in the spare room or move the playbar into the spare room and have the beam 5.1 setup in the main room. Going to need to stuff around with wall mounting etc so need to make the right call early. Anyone have experience with both and can help out?Thanks in advance.

 HiI have the opportunity to buy this Sonos set up consisting of 1 x Sonos Playbar, 1 x subwoofer, 4 x speakers Gen 2, 4 x connect amps ZP120 Gen 2. Plus cables and wall brackets- All for £2000.However I'm not sure why I would need the 4 x amps as I intend to use the whole system in my living room for listening to music and watching TV. Could anyone give me their thoughts on what these are used for?Also is £2000 a fair price?Any comments would be appreciated. Thanks 

Hi all , beam gen 2 , as it's connected via hdmi is it possible to listen to TV via the TV speakers ? 

So on all our devices we see in the Sonos S2 App we see all the speakers but on the iPad (Air 2 / 14.8.1) it cannot see some speakers (1x One, 1x Beam, 1x Playbar + 2x One) - any suggestions?  Yes I deleted the app & re-installed it. Thanks!

I am mounting a frame/art tv above the mantle and I don’t want to look at a speaker beneath it, I’d like to have two matching sonos speakers on the right and left.  I already have one beam, i love the shape of it.  Ideally I’d like to know if it’s possible to connect two sound Beam bars to one television to create right and left channels.  If not, can two beam speakers connect to make *balanced* sound on the right and left of the tv, connected with a split optical cable (or other solution?). I know I can *add* Sonos speakers to the tv if one is hardwired, but I want them both to be connected to the tv automatically.  I have read mixed reviews on connecting the speakers to the tv with HDMI cable. Either way if the two are hardwired to the tv, a splitter would be needed (I assume?)I don’t want a middle channel/speaker as I don’t have anywhere to put it.  An amp or woofer would be fine if that’s absolutely necessary.Thanks for your help and ideas!

Hello all,I am currently working on a surround set-up for our new home theatre which includes the following:Epson Eh-ls12000b projector feintech vax04101 HMDI eARC splitter Sonos Sub 2x Sonos sonance in-ceiling as rear speakers + Amp Soundbar: Arc or Beam2Our living room is about 50sqm largeDistance between Soundbar and seating position is about 5 meters. Shall I go for the Arc because of the large room or would a Beam do it since there are rear speakers and the sub? Thanks in advanceVin

Sorry to bring up this apparant old chestnut.  But I’ve spent 6 weeks with WD and got no where.Using Sonos WIN 10 WD MY Cloud HomeI have a sonos system and am using a WD My Cloud Home as the music server.  The private folders for general storage on the WD are visible and in operation.  However Sonos is not working either via the service app or via the public folder.  The latter is preferred as I believe the WD My Cloud app is no longer working.I did have the puiblic folder visible in WIN 10 explorer and was able to upload a brief library.  Sonos can see it and operates fine. Hoever I cannot edit it any more as my PC cannot see the device nor the public folder .  IP Scanners show the device and WD discovery works fine. ANY help would be appreciated

Hello, community I am facing issue related to Sonoas roam when connecting with WiFi. The speakers works on Wifi . When I switch to bluethooth and try connecting it stop working (playing).  I am totally confused how can I resolve the issue…?

Hi to communityI know that would be lame question but I was not able to find the answer in manual:((I’ve just got sonos amp today and as it works, streaming music, similar to other sonos parts I have, I’m wonder if touch buttons on the front are backlighted or not ? thx W 

I”m creating a viewing area in my basement thats not a dedicated room. I’m planning on using an ARC and sub. For the rear speakers i’m trying to decide between in-ceiling sonos speakers vs Sonos One’s on stands behind the couch. Asthetics aside which will provide better sound?

Hi!I have the following situation.I am in a house with Eero Pro mesh network (total of 4 units, so good coverage).My Arc and Sub are connected to Wifi and have been working with a surround setup well in the past.The house came with built in-wall speakers that I would like to connect as surround speakers to the set up.  The TV/speakers are on the 2nd floor, but the cables of the built-in wall speakers go all the way to the basement.The Amp worked without a problem independently.  Hower, when I tried to add the Amp as surrounds to the setup, I got the error message “There was a problem adding your surrounds. Check the network connection and make sure your products are powered on”. I have the suspicion that the issue is as follows:  The Arc wants to connect via a direct Wifi connection to the Amp, but the Amp is too far away and therefore out of reach to create the connection.Would it help if I tried to run my Sonos setup on SonosNet instead of Wifi (I have 8 devices, so should get ample

Can anyone help direct me to the right Sonos radio stations that play instrumental and sentimental music? Appreciate it. Thanks

Hello, dear community Can I use my Sonos One speakers to play the music saved on my matchbook Pro…? Reply will be highly appreciated.. Moderation edit: removed spam link

Hi everyone.I have just bought a beam gen2 connected to OLED LG EF950 (2016) NOT ATMOS TV.Beam is connected through ARC port to the oled and on the other hdmi is connected a firestick 4k max that would be able to handle and manage the Atmos signal.Problem is that despite beam gen2 and stick 4k max are Atmos compatible i cant be able to get Atmos.Surely problem is the oled.Any advice?Thank you 

BonjourIl n’y a pas de pass-through sur l’Apple TV. Le mode audio « auto » de l’Appletv envoie un flux audio  LPCM multicanal.Quand la source lue est en Dolby Atmos, retrouve t on les infos Atmos dans le LPCM multicanal en sortie audio ou non ?Pour résumer, est ce que si j’achète une Sonos ARC recevant du LPCM Multicanal de l’Apple TV lors de la lecture d’une source atmos, j’aurais bien les effets atmos restitués par la barre ?

Dear community, I have Sonos Playbar, Sonos subwoofer and 2 x Sonos one, the sound is brilliant but Playbar is hidden on the top of TV, subwoofer behind TV,  Sonos one speakers on stand at the back, I have no chance to hide them and I don't like it so I decided to sell it and made completely different setup but I am not sure of I am doing it right, my plan is to buy speakers which I can push into the wall and ceiling, it's quite expensive decision so I have to make sure it will be well spent money, first what exactly I do need to buy to make it work well should I keep Playbar and subwoofer ? Second I would like to get cinematic effect is it possible with in wall speakers ? Please advise, thank you, it will be set in room 5m X 3.5m ,TV is on one of the 3.5m wall if that helps and sofa opposite.

I'm thinking about buying a pair of Fives for a stereo pair. I would like to be able to move them occasionally to different rooms and was wondering if they mechanically couple to the stands or do they merely rest on top of them. Any info would be appreciated. Thanks in advance.

Hi again.I have an open plan living space that’s divided into two spaces separated by an open door arch. My aim is to have sound in both spaces, probably all linked.The entire space is 38’ (feet) by 10.5’. The 38’ length, as described above, is divided into two rooms, one at 23’ long and another at 15’ long. The bigger room (23’ x 10.5’) has two shelves at the far end (the furthest point away from the joining door arch) and the smaller room has bookshelves at each end of a side wall (the 15’ one) a side wall. The shelves in both rooms are the obvious place for speakers. Hope this makes sense!!I’d like to have a speaker or speakers in both rooms on the shelves described. I’m thinking of two x Ones in each space, giving stereo sound but am wondering if the two x Ones will fill the larger space (23’ x 10.5’). I guess the alternative is to have one or two 5s in the bigger space. What do people think would work best? I don’t think I can stretch to two 5s but could at a push. I don’t have na

We want to play cds on our system.  What players have Bluetooth that will work?

Hello! I can make an upgrade of an old play 1 and get 15% discount. Can I use this discount on the Carbon turntable which price is currently already discounted? tks