Anyone actual found a crackle/clip solution?

  • 28 November 2021
  • 2 replies
  • 32 views

Apple Music from within the Sonos app has no crackle/clip, it only occurs when using audio from video source. I'm using a matrix to connect to a projector, with the Sonos-provided optical adapter for the signal to the Arc, HDMI cable is 4K.
 

I’m still within the return window on the Sonos products, so if in all these posts and years NO ONE has found a definitive solution to this highly common problem, they are sadly going back. Great sound for music, but the point was to be the theater sound system.


2 replies

The Sonos App has no crackle? You are playing video sources through the Sonos App? All other audio-only tracks are playing okay? I’m not sure I understand the issue you are reporting here, but it sounds like it’s perhaps related to the video aspect of your tracks. I didn’t think the Sonos App built-in Apple Music service could play video files, but I don’t use that service.. these are the normal file-types that the Sonos App can play:

https://support.sonos.com/s/article/79

This link relates to connected A/V services, but these have no bearing on the Sonos App/built-in Apple Music Service:

https://support.sonos.com/s/article/4945

https://support.sonos.com/s/article/5005

I didn’t understand your question, but maybe the above links will assist you, perhaps?

Ignore the Apple Music part of the equation- that was just info to stay that the speaker itself is fine. There isn't electrical interference from the power supply or a broken fan.

 

The problem definitely seems to be signal loss/bad/missing information somewhere between Arc and the video source. The tiny intermittent crackles and blips of silence are not accompanied by loud sounds like popping or screeching. It's like the Arc didn't understand something and just decided not to translate for that fraction of a second.


My question is which element needs replacing/updating? Everything meets specs.

Guess I just start Amazon Prime-ing substitute components until I can eliminate the problem’s source. I better hurry so I'm not stuck with a nice music system I don't use.

Reply