Talk Sonos Products

Bonjour, l’écran tactile de mon controller CR200 ne fonctionne plus bien. Certaines zones sont inactives, ce qui ne me permet plus d’accéder à la plupart des fonctions.Y a-t-il une solution à ce problème ? Un réparation est-elle possible ?Merci d’avance.Gilles

Can Sonos arc play Dolby atmos through wifi network. By using Apple TV 4K

How does this program work.  I have a Beam 1st generation. I'd like a 2nd gen so Sonos is offering a 15% discount. If I take advantage of the upgrade discount do I have to send Sonos my old Beam or can I keep it?

When I open my Sonos 2 app for my multiple speaker set up in the main floor of my home, it sometimes detects my Sonos 1 set up in the basement and goes to an Options screen. Going to the choices, one can open the Sonos 1 controller,delete, set up, and so on, but then one cannot use the Sonos 2 app or speakers with this dialog open.So far, to resolve it, I have rebooted the device I have the app installed, and this sometimes “fixes” it.Also, in the the Sonos 1 controller, I play something on the speakers there, then go back to the Sonos 2 app on the device, it will now open separately and have been able to play the set up speakers on Sonos 2. I then stop the Sonos1 player. So, the question is, why is Sonos 2 detecting and attempting to set up my Sonos 1 capable speakers which are already on a Sonos 1 system?Is there any part of the Sonos 2 app that will allow me to shut this feature off? Also, both systems are on the same WIFI network. 

J'ai téléchargé l'appli sonos sur mon téléphone pour contrôler Deezet,mais impossible d'accèder à "Services et Voix"Tout est grisé

Problem - My Sonos app says I’m getting Stereo PMC audio only. It also sounds like that.  Set up - LG CX (eArc) - Sonos Arc (part of a full 5.1 setup) - PS5 playing 4K UHD disc (Bladerunner 2049) Expectation - Thought I should be getting Dolby 7.1 audio output. Any ideas why the app say PMC?  

Hi Peeps,I have a port with powered b&o speakers. I want to add a turntable and assume I won’t need a pre-amp or amp as the speakers are powered.Is this correct? Or am I a silly newbie who doesn’t know what I’m talking about? 

Two weeks ago Amazon Music was launched in Colombia and Chile. However I cannot add that service yet in Colombia.Press release: https://press.aboutamazon.com/news-releases/news-release-details/amazon-announces-launch-amazon-music-colombia-and-chile-giving/ When will Amazon Music be available in the Sonos App in Colombia?

My TV room sound system currently has a Sonos arc and two Sonos 1 and sound is amazing when watching TV. I want to keep now a much cleaner/simple room and want to replace the two Sonos 1 speakers which sit on the back with Ceiling or Wall speakers. What would be the best recommendation to keep good quality sound surround system for the TV? 

I have a Sonos Arc connected via HDMI to an LG OLED C1, with eARC and HDMI-CED enabled. Most things work fine, including the LG magic remote (I didn’t have to do any Universal Remote configuration, it just works) and I only had to change a couple of settings on the TV to get full surround sound working. That said, with the Arc connected I can’t see the volume level - the vertical bar that normally appears when you’re changing the TV volume level. If I disconnect the Arc, I get the vertical bar back, but with the Arc connected then all I see is a + button, a - button and a sound icon when I change the volume level. It works, but that useful piece of information is missing. I can see it on the Sonos app, if I look there, but not on the TV screen. This suggests some kind of communication failure between the Arc and the LG TV, with the actual volume level not being shared. Anybody else seen this or have an idea what might be the problem?

I have a sonos full surround system which is the arc the base and 2 one SL speakers, is it so possible to add in ceiling speakers to this system or that is all I can add to the surround system?

When I search for an artist, Amazon music easily shows “Top Songs”. Whereas Apple Music just has every single album the artist has ever made and I have no option to listen to the top songs. This is a huge nuisance, who is going to flip through nine different albums to find one or two songs per album.  Half the time I don’t even know what album the song is from.This lack of feature prevents me from successfully using the Sonos app to listen to Apple Music (most of the time)

Hello,Yesterday I ordered everything that I mentioned in the title. So far I owned the Symfonisk only and experienced audio-video delays while using it with my windows PC via TuneBlade app (basically AirPlay simulator). Easily fixed when using VLC, but a nightmare when using Netflix. Now I’m going through the forum and see multiple threads from the past regarding lip sync issues on LG TV’s. Were those ever resolved? Also, I’m planning on using the TV for Netflix and other on-board apps for watching movies and stuff, but on the other hand I want to plug in my PC, also for movie watching stuff that’s not available on the current streaming platforms. Am I going to face audio delay issues again? 

Just got my new Play 5 G2. Successfully added it via my android phone S2 app. However, when I installed the new S2 on my windows desktop, the 5 isn’t present. Have tried reinstalling the desktop app but that didn’t help. Any idea on what to do next?

Hi there! I have multiple Sonos amps in my house, one of which is connected to a TV via HDMI arc. I often play audio via Airplay 2 across the whole house, but then when someone turns on the TV in the living room it auto disconnects Airplay in the rest of the house. How can I keep the Music playing and Airplay connected in the rest of the house when someone turns on the TV? 

Hi.I’m looking to replace an outdated system with new equipment. Thinking of two x Ones (for large back room) and one x Five for Lounge. We’d like to include a CD player that will link with the Sonos speakers and have been advised that we only need a CD/Amp which will plug directly into the Five and connect wirelessly with the two Ones.Questions as follows:Is the above correct? Will I need any other Sonos equipment to achieve this (I’ve been advised I won’t)?Can anyone recommend a reasonably priced but decent compact CD player, ideally with an integrated amp that would work with the Sonos kit? ThanksMartyboy

Hi, I’m brand new to Sonos. We are currently constructing an alfresco area that is fully enclosed and weatherproof. Dimensions are 9m long x 5m wide x 3.5m high with pitched roof. We are planning to split the area into two sections. One end will be TV and lounge, the other will be dinning. I’d like to be able to do the following:Have the lounge area and dining area split so we can have music playing at the dining area and TV sound at the lounge end. Join both these areas to play music from the same source if we are having a larger party and the TV is offIf I purchased the following, https://www.sonos.com/en-au/shop/surround-set-arc-sub-one-sl, would i be able to do this? I’m thinking the Arc and Sub connected to the TV, with the two One SLs mounted either side of the dining table. The image below shows the proposed set-up.We are also thinking of possibly adding another One opposite the TV in the future if it’s needed. We have powerpoints at all locations shown but won’t be able to run

It's so irritating that the Roam drains so quickly in standby mode.  If you forget to switch it off (because there are no lights on in standby) and you want to use it after a few days, the battery is empty.  Now you have to keep in mind that you actually charge it every night.  It would be a huge improvement if the Roam turns itself off completely after being on standby for, say, 30 minutes.

Hello, I recently tried using my Nintendo Switch for the first time since getting my Sonos setup, and I can't figure out how to get the Multichannel LPCM to work on it. My current setup: Sonos ArcSub Gen 32- Sonos One SLLG CXMy Sonos app version is on the most current version of 13.1.3, and my Sonos system is on 13.1.1The LG CX is also on the latest version of 03.23.06 My TV settings are as follows: Sound Out: HDMI ARCDigital Sound Out: Pass Through (Have also tried PCM and Auto)eARC: OnHDMI Input Audio Format: Bitstream (Have also tried PCM) On the Switch under TV Settings, when I set it to Surround Sound and run a test, no sound comes through, and the Sonos app either shows No Signal or Silence. When I set to Stereo, sound will work, and the Sonos app will show Stereo PCM 2.0 I've seen other forums where people will say that Multichannel LPCM works for them using a Switch and LG CX, so I'm wondering if there is something I'm doing wrong, or if there is something I may have missed. I

Why use HDMI direct connect to TV shows stereo PCM but air project to TV it shows DD5.1??  ARC+SUB+play1*2, software player Xunlei + same movie stream with Atom/DD5.1.PC: Surface go and Mac book pro 2015.Fibre connected to TV from ARC, it shows DD5.1 under air project to TV (surface laptop go), Sonos app S2 shows there is DD5.1. TV set to PCM16! Sound qulity is good and I sure that 2*play1 can performance surround sounds!  volum around 15- 20% it`s engough! ticker 450183488.    TV set to PCM16! surface laptop go  because no HDMI port, so I use a thunder convertor (input one thunder in + output VGA + HDMI ) then via HDMI to TV, it shows Stereo PCM,  2*play1 output like ARC but not output surround, and volum need turn to  40- 50%!  ticket 511695042. 3. TV set to RAW! MAC book pro 2015 use HDMI direct connect to TV and showsStereo PCM too,  2*play1 output like ARC but not output surround also, volum need turn to 40- 50%!  ticket:1121777629.why and how direct connect become stereo PCM but

Hi can you pair a turntable to 2 sonos 5’s ?, I know you have to wire 1 in , but will it then play on both speakers????

Hi Everybody,I’m pondering a Sonos setup for my great room. It’s pretty large… 36x36 with mild vaulting, and the TV is in the corner. I’m thinking of the Arc under the TV, and assume I’d need a couple rear speakers. We’d use it for TV, streaming shows & movies 2/3 of the time, and music 1/3 of the time.  Thanks for any suggestions you might have!  

Can the Roam Portable Smart Speaker be paired with my ARC sound bar?

Replace Russound keypads with Sonos? I have about a dozen of these in different rooms. Is there a way I could replace them and migrate to Sonos? https://www.crutchfield.com/S-5pfAXBlKNTJ/p_543MDKC6/Russound-MDK-C6.html?XVINQ=GLX

If i hook up the port to my reciever and wired system will i also be able to use the arc and the sub to play music?  Essentially I’d like all speakers to fire as I stream to the port. Two front wired and two back wired along with ARC and Sub. Can that be done?