Talk Sonos Products

When I click on playlist (Sonos or Amazon) it doesn’t open that playlist it simply starts playing music on shuffle. There is no way of drilling down into any playlist and choosing a song any more. It also sometimes says ‘operation failed’ but plays the music anyway. I have tried removing my Amazon account, signing out, deleting the Sonos app and reinstalling and then updating the app. Nothing works. Any help?

Hi. I have my Samsung TV connected to my AMP using an HDMI over ethernet (cat6) adapter. The sound connection is recognized on the TV but I'm not getting audio to the ceiling speakers or fronts. I'm trying to set up my in ceiling and front wall speakers along with in wall subs into a souround sound set up. I suspect that there is a lot going on there. Any suggestions? Thanks  

On my iPad, using latest version of Sonos 14.18.1 controller, when I want to adjust the volume and touch the volume button, all grouped speakers diminished their output by 2-3 increments before I apply a change. This is a strange and weird behaviour never noticed before. Other’s get this same behaviour? 

I am considering Sonos set up for my new home. In my new home I have great room , dining room and kitchen all in one straight line. The kitchen is far from the great room wall where my TV hangs. I have prewire set up for rear channels in great room and two speakers in kitchen. So this is what I intend to do and please let me know if this is possible. I will have a Sonos Arc under the tv to act as 3 channels. I will have a Sonos Amp connected to Sonos Arc. This Amp should power the two rear channels in the great room to create a 5 channel surround in great room. Now since the kitchen is a bit far, I want the same Amp to also power the two in-ceiling speakers in my kitchen with the same audio as great room but as a separate room. I do not want to create a 7 channel system, what I want to create is a 5 channel system in the great room and a two channel system in my kitchen playing the same audio. Is this possible? Are there any recommendations or considerations for this set up? Would I ne

How can you play and manage music with TV off?

Hi, I have just acquired a gen 1 beam for my tv. I have a pair of play 1s that I use as a stereo pair in another room.  I don't want or need surround with the beam 90% of the time, what is the simplest solution to enable a quick switch.  I am happy enough to just have them true played for one location then turn off the trueplay option in the other room but am not sure if this is wiped when changing from surround mode to stereo music?The system is on S1 as I have an old zp90 that I still use but would change to S2 if it offered some advantage. Thanks in advance.  John.

I currently use two Ones and a playbar as my home tv speaker system, could I add a third One to enhance the sound?

I’ve enjoyed system for 2+ years and just recently experienced random loud popping noise out of ceiling surround speakers then sound stops out of ceiling speakers and goes down to minimal sound out of Arc.  

I’ve just upgraded to the Beam Gen 2 from the Gen  1 and have noticed that 5.1 audio from the Apple TV is coming through as Multichannel PCM 7.1. I’ve seen a few other threads on this topic but I’m not sure if this is impacting the sound quality at all? Is the Apple TV or the Beam upmixing to 7.1 and if so why? Note I haven’t got surrounds and TV is LG CX.

Sonos confirms that the 5.1 issue that came in 14.12 is still present in the 14.18 update. 

Good morning,I have the sound bar Beam gen 2. Is it better to connect it to 2 sonos one or to a sub mini? thank you simone

Hello, yesterday one of my kids dropped a Sonos 5 we had behind the couch. The case is cracked on one side and it won't turn on or show any life signs. So it is basically dead. My question is, does Sonos do repairs, or do I need to buy a new one? Also wanted to know, in case of Sonos not doing repairs can I take it to a store and maybe they will repair it there?

Is the windows controller able to handle both newer Sonos products like Ray , and integrate older legacy products like Play 5 together…. Seeing the controller is not S1 or S2 designated … I haven’t tried yet but will at some point when I bring a set of play 5s back from the cabin…

I am considering buying a Beam gen 2 to take the atmos sound. Will I still be able to use my old play 1 speakers ?I currently only use the Controller 1Will I be able to get atmos as my TV only has ARC not eARC?

Is it safe for the Sonos roam to be charging in the bathroom while showering behind a glass door? 

How do I synchronize my Sonos Home Theater Playbase & Surround Sound with the lips from my LG OLED TV ?

What is the difference between sonos one and sonos one SL

Wether it is a track on my local phone, or a Spotify playlist - if the track is over an hour in length (like a DJ set mix), the Sonos app grays these out and will not play them. However, if I open Spotify or Apple Music and stream it to the Sonos speakers, it works fine.My first thought is some sort of DRM protection or something else that’s blocking based on length, but not sure. Anyone else encounter this issue?

hi guys i recently bought a LG G2 and connected it to my SONOS Playbar (7 years old). things seemed well for a day or 2 but it started to get intermittent issues.very frequently, when i turn on the power for both, and i turn on the TV, the there is no sound from the Playbar (output from TV is set to Optical Output). when i press the tv remote, the sonos only flashes the white LED when i Volume Down, but no light nor sound when i press Volume Up. Controls also not working from my iphone Sonos app when this happens.then i go to the tv sound settings and change it to hdmi, and back to Optical, the sound comes back and everything works as it should.Both devices are on the latest firmware.the optical cable is connected properly (no issues on previous Sony TV).could i have damaged the optical cable during the change of TV? what could have caused the above issue. or could it be the Ethernet cable that has issues? Thanks!

Hi i would like to connect my Google chromecast audio into the optical port of the Sonos ARC.will this work? thanks

I wanted to put this out there in case others are encountering the same problem. I recently purchased a brand new Sonos Sub Mini directly from Sonos. When I received it, I went to set it up, however, the at the step that involves using NFC from my iPhone to input a pin code, the NFC connection didn’t seem to work. I was given the option to enter the pin printed on the device manually, however, this led to a strange notification saying the pin and did not match the device’s serial number. Upon further inspection, I noticed that the serial number in the app did not match the serial number printed on the device & on the box (only the last 3 characters of the serial number were mismatched). I reached out to Sonos support several times. The first time, I was disconnected from the chat service. The second time I chatted in, I was told that I would receive an email in 30 minutes about a replacement being sent to me and how to return the original device. After several hours of not receivin

I initially wanted a FIVE for my living room, but in the same area i have TV setup - so NOW im actually thinking of upgrading my TV  to Beam + Mini sub. So my Q is, would the Beam + Minisub be sufficient, making the FIVE somwthat obsolete when just listening to music? Or does the many amplifiers in the FIVE make it superior as stand alone?

I am looking for a high quality DAC/Preamp that will play nicely with Sonos. In particular, it would be great if it was “Works with Sonos” certified. I see based on that site, that the Onkyo, Pioneer Elite, and Integra A/V receivers have this capability. However, those are way overkill in terms of features for my 2 channel setup and often have less than stellar DAC chip implementations anyway.Quite by accident I discovered that Meridian actually integrates “works with sonos” in their high end Dac / Digital preamps - which is great! But before I go buy one of their units, are there any other similar “high end” vendors that also integrate with Sonos?

When will Sonos release rear speakers (one sls) that have upfiring drivers for Atmos? Samsung has dropped the Samsung Q990B which has this AND DTS support.  Sonos needs to step up on this because the samsung set is cheaper and better quality Atmos now. Ive been pricing it out all year to purchase at christmas but if they don’t come out with at least upfiring rear speakers before boxing day Im going with the samsung.

I am trying to run my Amazon firestick through my LG TV into my Sonos Arc and still have the ability of using my audio receiver. I can pair my TV with the arc and plugging in my firestick into the back of the tv. No problem but then i have nothing with my receiver. I plug the firestick into the receiver and lose the tv connection with my Sonos arc. Is there the ability to use both? Any help would be appreciated