Talk Sonos Products

Hi i’ve been having a problem with my set up for some time now.  I have Sky Q which i watch on a samsung tv. My sonos bean is connected by arc hdmi, and there are 2 play 1’s connected vis the wifi as surround sound.  Often, but not always, when I turn on the TV the sound does not work. Sometimes it will play sound for around 1 second, then go off. Other times, just no sound.  To get it to work I have to turn the TV off and back on, usually a few times - sometimes 8 or more times! Quite frustrating.  Can anyone help with this issue??  Ive read a few similar ish posts and have restarted my equipement, checked TV is on autoplay, and am all up to date.  I have also just swapped the HDMI lead in case that was a problem. Time will tell.  Thanks!

hi guys...can you please help me to update my sonos product?….am not able because am using an old firmware

I currently have an Immersive set with Arc, Sub, & 2 One SL’s. Would I be able to add a Sub Mini to my current system? 

I recently upgraded to an LG C1 with my Sonos Arc (running in home theater with a pair of Ones and a sub) and love it...until I tried to get a new UHD player (Sony X700) that supports Dolby Vision and ran into the dreaded problem where DTS signals are only getting downmixed as PCM Stereo. I’ve read the monster thread on this topic (linked below) on the Panasonic UB820 and it seems it has the same issues.What’s incredibly frustrating is that clearly the TV is capable of passing through LPCM properly if the player converts DTS to it, as I have this working with DTS tracks on my Xbox Series X and PS5 -- but neither of them support Dolby Vision for disc playback (so frustrating).I’m willing to spend money to solve the problem but do not want to get an HD Fury Arcana if I can at all avoid it because I don’t want to add an HDMI switch to my setup and I think that’s unavoidable with multiple components and the Arcana. Worst-case scenario I suppose I will use the PS5 for discs with DTS tracks

Hello there everyone, is there anyway to connect the sounds from my computer (ie Youtube) to my Sono system?

I just got wireless fives and a wireless subwoofer. I’m trying to pair it to my samsung smart tv. They automatically synced to my tv since they are on the same router. I cant get them to play though when watching tv. It doesn’t give me the option to choose them as surround sound. Not sure if I need to get a sound bar. Any help would be greatly appreciated.

Hello all. I realize this is a ridiculous question, but I’m hoping you’ve heard worse lol. I was perusing Craigslist and I found a One SL, basically in open box condition, but it has the logo of a company on the top (I assume screen printed) because it was given away as a promotional item. The price is crazy good, but I would rather not have the logo on there. Anybody have a clue if the type of plastic used for a One SL is susceptible to getting eaten by acetone? Any other ideas to remove the unwanted logo without damaging the plastic?

I have a simple question: I would like to know which TV is best for our sonos system. I have a TCL, who has problems with lip sync. And it's time to get a new tv. I would really like to get some opinions based on your usage please? My system is simple, Sonos Beam gen 1, pair of Sonos play 1. And I'm going to buy a mini Sub. Possibly I will sell the beam, to get a Beam gen. 2 with Dolby Atmos, so it would be nice to have a TV with Atmos too. Thanks

Until earlier today I was able to connect Apple TV to any Airplay enabled Sonos product by swiping down in whatever I was watching on Apple TV to bring up ATV Audio menu to Sonos. The Apple remote then controlled volume, pause etc etc. As of this afternoon, the Sonos products have disappeared on the Apple drop down Audio menu. Any ideas as to what might have changed? This has been working perfectly for the last 2 years! Has there been a falling out b/t Sonos and Apple? 

I just migrated to a new MacBook and am downloading software. I went to download the Sonos app for Mac and saw that there are other (pay) apps available - Remote for Sonos, Switch for Sonos, Soro for Sonos, Audio Cast for Sonos. I have (unfortunately) two PlayBars and 5 Play:1 speakers.  I know there are a lot of posts about how rotten the Sonos for Mac app is and I agree.Does anyone have experience with these apps (or others)? I wish I could “try before I buy” but it’s not an options. Reviews seem to be good?  Thanks! As a complete aside and simple rant, because Sonos’s screwed us with their policy on “older” speakers that are 2-4 years old, I’m planning to go 3rd party as I can afford it to replace the Play:1’s. I’ll keep the PlayBars - we don’t really use them for music. I have zero interest in smart speakers unless the listening ability can be turned off. Just had to say!

I finally got the chance to tinker around with 14.16 today.  I have an Arc plus Sub Gen 2.  Oddly enough, when I turn TruePlay OFF it totally neuters the bass on my system.  When it is on it sounds powerful and authoritative, more so than before.  I was not prompted to re-run TruePlay as others were upon downloading 14.16.  Has anyone else noticed more pronounced bass with 14.16 with TruePlay ON as opposed to the other way around (the “work around”)?  Specifically, has anyone else noticed better bass with Arc plus Sub Gen 2 when running 14.16?

I’m looking to add Amazon music to my browser on Sonos play1. When I go to the list of music providers through the services & voice tab it brings up a list of providers with Apple Music being at the top, yet Amazon music isn’t there to select (I’ve scrolled through & tried searching for it), neither is Spotify for that matter. Does anyone know how to resolve this as I only pay subscription to Amazon music. I’m in the UK so it should be there shouldn’t it?

Where is it?

Have xfinity plex box  and play 1 speakers cut out on commercials. Anybody know how to fix this? Is this an xfinity issue?

I have a LG C1 OLED TV with a Sonos Beam, Sub, and two Plays for my rear audio. My Beam is connected to my LG’s eARC for audio. I also have a very heavy gaming set-up that includes a PS5, Xbox Series X, Gaming PC, Nitendo Switch, and an Apple TV.I want to take advantage of 4K 120hz gaming, but also keep my Dolby Atmos for my Apple TV and gaming when available. I don’t have enough HDMI inputs on my TV to hook everything up. Would a AV receiver like the Onkyo NR-6100 work if I used that to just hook all my gaming systems and Apple TV into it and then connect that one of the TV’s HDMI 2.1 ports and keep the Sonos Beam connnected to the TV’s eARC or would there be audio pass through issues with that? If that wouldn’t work is there any HDMI 2.1 switches that anyone can recommend?

I am thinking about buying an Arc soundbar with 2x Sonos 1 speakers for TV. Instead could I buy an Arc with only 1x Sonos 1 and a Move instead of the second Sonos 1? Would this work?

i have 3device play:1left & right conected already to the surround but i dont know how to conecte the therd as a middle in my behind !

 I bought a sonos five from Amazon in Japan, do I need a transformer or a universal voltage for use in China?

I currently have my Sonos Connect connected to a Sony STR-DH590 receiver to power my Living Room in ceiling surround speakers. Is there anyway to connect my Sonos Arc to this receiver so I can have the ceiling speakers and ARC play together?

I am trying to control the sound volume with a remote. I have tried my Chromecast remote and my TV remote and in both cases it only controls the Beam volume not Sonos 5 although they are grouped

I just got Sonos arc after reading lots of reviews. I want a soundbar now without woofer and surround speakers and may add these stuff later. However very disappointed with sound quality. Almost no surround effect (Atmos etc). But that’s ok. May be my expectation was too high. Biggest issue is the bass. This thing has no bass!. My $200 bose TV speaker has much better bass (that’s all I need). I don’t see many reviews mentioning this despite some early threads. Is this normal? Is there any solution?I use Android device. So certain features are not available in app. My TV has ARC output, but don’t see it’s eARC. Does it matter for bass?Here’s an example. The short movie ‘Olaf's Frozen Adventure’ in Disney+ has deep bass at 19 minute and 27-28 seconds. It’s great with my tiny bose speaker. But almost none with ARC. All comments are appreciated.

Hi Community,New to Sonos. I apologize if this is noob question. I have Roam SL paired with 2 devices, (PC and Android). When I use with PC, I must Disconnect before using with Android. When using with Android, I must Disconnect before using with PC. Is this by design?I have Bose headset which I can pause one device and listen on the other without Disconnecting and Reconnecting. (Both devices remain connected)Any insight would be appreciated!Chip

Bonjour,Cette publicité non désirée est scandaleuse.Je n’achèterai à l’avenir plus aucun produit Sonos.J’attends des explications de la firme SonosPeitrequin

Hi,I have just taken over a series of sites that have Sonos at each location, primarily with multiple connect amps at each.The systems have all been created with different accounts, some logins are known and others are not.If we need to reset a site with 8 connect amps on as the login is unknown and updates cannot be applied do we need to remove all amps from the network and add them back one-by-one? Then add at setup we can add the connect:amp(s) to a known account?

I have problems with the recently played list. Sometimes it shows, sometimes it doesn't.I have opened the (Android) app several times today and it was showing earlier today, now it isn't.Does anyone have any idea why this might be.Thanks