Talk Sonos Products

Hi guys, I'm trying to use a remote controller with my Sonos Ray, but nothing works... Tried 3 different remote controllers and all options like moving closers to tv, new batteries etcetera... Help.

Is anyone in the know able to shed some light on this issue for me, as sonos support have been no help. I have an eligible product in my sonos system , that has meant I am eligible for the 30% discount under the upgrade programme. I was testing out my basket to see which items I could apply the discount to. On first attempt the discount from the upgrade programme seemed to auto apply. However I then emptied my cart. Since then the discount is not auto applying and I cannot see a discount code on my upgrade page. Even though it says the product is eligible and the discount is activated.Has anyone else experienced this issue please? Sonos support have been no help and just keep telling me they don’t know why it isn’t auto applying. Thanks is advance.

Hi,Purchased my sound system ~1 mo ago: Arc + 2 x Sonos One 2nd gen surrounds.Well of course they announced the Era 300.  Ok, no matter I’ll get a 30% discount.Hmm 15%, okBut actually I’m not seeing any upgrade discount for Sonos One G2.  (I do see for G1)..Jean

Sonos move user here. Spotify is linked and will play when used through the app. When controlling through voice Google will say “ playing Michael Jackson on Spotify”. Them nothing. I can change the song and volume using voice commands. Just won't launch. 

Hello! I am considering using the Sonos Amp with my Bose Acoustimass 5 as rear surround speakers for my home theater. I have the Arc and Sub (gen 3). How would this setup be compared to just getting Sonos Ones or Era 100s? Especially since using the Bose will introduce another subwoofer (passive). 

OK, so I just installed an Ubiquity Unifi network in my home and am blocking traffic to Russia, China and various other places/apps.  Today I noticed my Sonos Boost was trying to connect to 82.142.168.18 which is in Russia.  Obviously it could not connect but concerned that it is doing this.Anybody know why my boost would need to reach out to Russia??  Not very comfortable with the fact that it is attempting to communicate there.fyi I live in the US which is why I ask.IP lookup came up with this info: _____________________________Decimal:1385080850Hostname:82.142.168.18ASN:3216ISP:PJSC VimpelcomServices:None detectedAssignment:Likely Static IPCountry:Russian FederationState/Region:MoskvaCity:Moscow_____________________________Thank you in advance,Jeff

I connected speakers back to my Amp after trying my old amp and although it’s working fine to play from the app, it won’t play from the line-in (connected to turntable via a pre-amp). I tried connecting a CD player to see if it’s the pre-amp and that didn’t work. There is a buzzing sound only.. Tried re-starting etc.. no luck. Any ideas? 

Hi everyone i currently one a play 5 and play 3 and will probably be buying a Sonos sound bar very shortly but my question is ….id like to buy a radio or small receiver (?) nothing fancy, which would work with my current sonos speakers . Any suggestions to point me in the right direction?thank you in advance best

I have a SONOS Arc connected to my LG monitor. The sound bar stops working each time a scene changes during a movie, and a commercial is broadcast when watching broadcast television. The dropout lasts about 30 seconds, then begins to work again. 

Basically as the title says, I’m trying to play shared audio in two rooms (these are in ceiling wired speakers) from a home theater receiver. This setup works well when I play streaming music through the Sonos app. But if I want to use a service like YouTube TV, I’ve only found success by directly connecting to the TV and using its own apps (thereby bypassing my media player and my receiver).  Is this really the only way to do this? It feels like I’m  90% of the way there and a little silly that the app is limiting this so hard. 

On the UK IKEA website the Symfonisk controller is showing ‘last chance to buy’ Perhaps their making an updated version to go with their new hub?

I Like to buy a Beam gen 1. But can I connect my One & One SL, and if so can I use them both as home cinema system as in just listening to my music?  Im sort of on budget, that’s why I’m thinking bout buying a refurbished Beam but it’s a gen 1.  Or would it be better to just buy a new Ray. (My apartment is only 50m2).  Hope someone can advice me.Thank you 

Why everything Sonos releases a new product they NEVER produce enough of the stands. There is a shortage every single time. This is getting really tiresome.

Hi,I’m thinking of buying a Project debut turntable. I have a Sonos amp which is linked to a set of old QUAD speakers. I would like to place the turntable in another spot (the same room) than the amp. Is it possible to link the turntable wireless to the amp? Or does it has to be connected by cable to the amp? Thank you for the advice! regards David

Hi Sonos team,The only way I found to play podcasts with my current service suscriptions is throught TuneIn, which works fine.However, when setting an alarm on my Sonos system, in the source/alarm selection, TuneIn shows/podcasts can be used, but when selecting a specific podcast for the alarm, the “recent episodes” appears, and only a specific existing episode can be selected. This is nice but it feels like a limitation considering the dynamic nature of RSS feeds and their usage.Could there be an option that would select the LATEST episode of a given podcast, and therefore would play dynamically the most recent one even if it hasn’t been published when the alarm was set?Perhaps this can be implemented with another service provider than TuneIn but the limitation seems to be “by design” in the Sonos alarm source selection (one specific song, one specific playlist, one specific episode...)I saw such a request from 3 years ago in the archives but couldn’t spot a suggested solution. Thanks

Here is the setup: cable tv sending HDMI to a splitter, in turn sending HDMI to projector and sending HDMI arc to a sonos amp . Then on the wall where image is projected I have a Sonos ARC . The ideal situation would be that the ARC would act as front sound bar receiving arc signal from the amp in the back wall. This is because I would like to avoid running a long HMDI cable to the ARC soundbar. Is this possible - have not been able to figure if nor how . Ultimately then the speakers connected to the amp could serve as complement to the ARC system as rear surround speakers . Thanks for any help 

Hi - thank you in advance for your help.  New to this so really looking for the expertise of the group.  We are adding a kitchen addition and covered outdoor deck to our home.  The electrician suggested 2 Sonos ceiling speakers for each area. He also suggested 2 Sonos receivers (I’m guessing he is referring to the amplifiers?). My questions:does this equipment sound correct?  Why would we need 2 receivers? if we purchased just 1 receiver and 4 ceiling speakers, do we have the option of turning the deck ones off if we are not out there? Can we listen to 2 different sources in the 2 different areas at the same time (parents mysic on kitchen, kids music on deck?) can we add additional stand alone Sonos speakers in the future for the living room for example or out in the yard?thank you very much!  Very excited about this 

At the moment I have to hold the power button down for a few seconds to power it off. Sometimes this doesn’t work and although I don’t let go of the button it thinks I have. So today it took 5 attempts before the speaker powered down.I don’t use the feature where it will shut itself off and go into sleep after being idle for a while because, annoyingly for my use case, it powers itself back up again when I open the Sonos app. This is not what I require because the Roam is only used occassionally in the bathroom. If there was an option to not do this then I would use this method.Given the above, I would like to be able to power off completely using either the app or a voice command. I know I probably need to create a request but I doubt they will do anything if only one person requires it!! 

I am adding 2 Era 300 speakers (replacing 2 One SL) to an existing Arc soundbar and Sub Gen 3. Do I have to re-run True Play after connecting the 2 Era speakers?Thank you.

My setup is the following. Xbox series x connected to tv (tcl c935).  Sonos arc to earc on tv. 2 Era100 speakers as surround rear left nd right. My problem is, when choosing my sound output on tv to arc I get sound delay, most noticeable when playing fps. When I change my sound output on my tv to pass through the sound from my rear speakers chopps off the sound (silence for 3 ms) here and there. Can someone here explain why and what I should do to get rid of these annoying problems. Best regards

Hi, which of these is better for just music?Sub mini + Beam Gen2 + 2x Era 100 as surround rear speakers. Sub mini + Beam Gen2 + 2x Era 300 as surround rear speakers. 2x Era 300 as stereo pair. 2x Era 100 as stereo pair.At the moment I am using number one from the above list and I am happy with the spatial audio but wondering if option 3 would be as good or better or the same?Also have read that some say 2x Era 100 as a stereo pair is pretty good, but without the spatial audio effect of course.

I was just curious, as I am shopping, if the Era 300 is the latest and greatest, it seems weird that it is less expensive than the Five speaker. Is there a place to compare them? Is it just because the focus is on Spatial on the 300 where the Five is used better for straight up stereo? 

hey,so one feature I would love to see is a way to mark songs as “favorite” and a subsequent favorite list of songs, a playlist with all my favorite songs for example.I am referring to all the services outside of Spotify eg Sonos Radio or any other radio station for that matter. Please make this a reality- right now I have to take a screenshot of the song and save it to a dedicated album - it’s a workaround but not a very pleasant one. Thanks! 

Hey there.a while back, there had been an announcement for expanded sleep stations:Expanded sleep stations composed and mastered by Mikael Jorgensen of the Grammy Award-winning band Wilco will include Slow Motion Freeway, Waterfall at Dusk, Warm Glow and Midnight Beach (all HD only).I can‘t find them on Sonos Radio. Does anyone know what happened and if or when these stations will become available? Thanks! Source:https://www.gratefulweb.com/articles/radio-curated-hosted-kareem-abdul-jabbar-launches-sonos-radio-today

Hi Here is my current setup. Four Sonos Ceiling Speakers hard wired to an Sonos AMP. A Bluetooth receive Line-In to the Amp. Have my TV connecting to the Bluetooth Receive.  From this, I am able to listen to the TV using the Ceiling Speaker. It’s somewhat surrounded. I frankly like it.  The problem being the bluetooth connection is not stable. Plus, every-time, I have to manually connect TV to the Bluetooth receiver. The TV is far away from the AMP, connect through cable is just not happening. I’m looking for a better solution to wireless connect TV to the AMP. Would a Sonos sound bar, such as Arc or Beam help? I’ve read something like connect Beam with TV through HTMI and as long as Beam and Amp in the same WIfi, they can play together. Is that true?  If so, is this gonna actually add more channels or just making it “sound louder”?  What would be the ideal setup to create the best TV surround sound using the In-Ceiling speakers? Or are they just not meant for TV but for Music instead?