Speakers

U just got a used play 5 gen 1, it’s only blinking white, am not able to reset and can connect to my WiFi. I have try connecting with the internet cable but there is no light blinking at the back of the player to indicate WiFi working. It’s this a software or hardware problem? 

I returned my new Move 2. Epic fail. There should be a way to charge the company a nuance charge. Never again. You lost me( and in looks like hundreds of devoted customers) with the app and the ridiculous dropping of connection. Sticking with my 2 ONES. Will not be buying any more of your products. Good luck.

Ive had music from an outside source just start playing out of the blue through my home speakers randomly.  Explicit rap, in another language mixed with english at 3am.  And then again in some sort of turkish/eastern european music playing during a show I was watching.  Both times I couldn't turn it off with the app or with remote.  I had to unplug the speakers.  I don't know if someone has hacked my account or my wifi.  But I've changed passwords for both.  Its happened 2 times since.  Same types of music or similar.  Not trying to profile the type, just keeping to the issue really.  Just odd.

Thanks Sonos for making this super confusing!im going to ask my specific question since there is so much info out there on different situations and I can’t be clear as to what the right answer is unless I create my own.Is this possible: I would like to add an aftermarket older version Jen one play five speakers to play in my kitchen, same music new room. Already upgraded my current system to the new app app S2. I am seeing conflicting info on the Internet as to whether or not I can now play my new system with the old system.it seems as though I can, but I need to downgrade my app to the S1. I am hearing that this is not possible please confirm and let me know what is possible.current systemliving room =2x One SL (stereo pair) want to add2x play 5 gen1

Why is it every time there is an update I have to reset up my system again. I’m trying really hard not to cuss, but I am freaking furious. Coming home and having to reset this crap up. What a joke of a system 

I have beam 2, sub mini, x2 era 100 as surrounds. Had them for about 2 weeks. The app still won’t let me setup trueplay, and is glitchy.have looked through lots of posts and it seems to be the updated app thats at fault.i have done all the usual many times now, updated the app, re set the app, re installed the app, re started iphone, re started/re installed all the speaker, re set all speakers, re boot wifi. Played sonos radio service instead of hdmi tv connection. I always get the same message, something went wrong please try again, then second stage of tuning, couldn’t detect speaker or something went wrong please try again. can’t believe I spent £1,200 on something you can’t setup properly…any help would be appreciated, or is it a case of sit and wait until sonos sort the bugs out in the app.should have got a Bose….but you live and learn..

All … basic Sonos app grouping question. So, app functionality seems to have broken since the update. Here is my setup. (3) Rooms.  Room (1) Living Room with Sonos Arc, Sub, and Left/Right One SL surrounds.  Room (2) Office1 with a single One SL.  Room (3) Office2 with a single One SL.  So, while streaming Pandora music from my Smart TV in the living room, all seems ok in Room (1).  But, if I try to group in Office1 and Office2 to listen to the same music, everything goes silent and I lose control of where the Pandora output is pointed.  The only way to remedy change the grouping to the Living Room, shutting off my TV and turning back on.  In the past, I could easily add/remove rooms from the group and the music would stream perfectly fine.  Thoughts on why this is?  Do I need to re-set up all my room configurations since the app updates?  Any advice would be appreciated!  Thanks all! 

If my era 300 is attached to a Wi-Fi booster disc will it be running on Wi-Fi or Ethernet? I would have thought Ethernet but as the booster is not connected to the router via Ethernet I do wonder. It is one of the Bt booster discs.Colin

Hi all, I bought a second Era 100 today and tried to register it. Sadly no joy.The speaker appears in the app and connects to the internet. My Sonos app is up to date, have turned router and phone off/ on etc following advice on previous posts here. I have another Era 100 bought a few weeks ago. It registered first time and I’ve had no issues with it.One possible issue is our network: TP-Link Deco 9 mesh. I haven’t tried connecting the second speaker by Ethernet  but could try that. All suggestions appreciated, thank you      

Not sure how but the latest update (was away for a couple of weeks) has made my Sub and two Play:3 surrounds vanish. I can see that one of the Play:3s shows up on the network briefly (on 5GHz), then goes away. They are really not there - router says they are offline, SSDP fails for them. (The Sub and the P3s are bound to different Playbars).Things are getting pretty bad when even the Desktop app can’t find them (and also my app and any UPnP utility as well).I’m going to break out a long Ethernet cable for additional testing next. If that fails I guess I’ll reset them, but that just seems so very unnecessary.

I hava a Sonos Sub G1. I am using S1 controller as I still have several Play5 g1 speakers. However the speaker was bought 2nd hand and was earlier used with Sonos app. Have not been able to downgrade it to S1, what is the trick?

Since couple of weeks, my speakers (era 100 and Sonos One) keep disappearing in Sonos App (ios and ipad, did not try mac) and canoot be found in the app either. The only thing I managed is to unplug and plug it again, it will apprear in the app, but only for a short time. Later it will disappear again! And I cannot use airplay to play anything on Sonos speakers, as they dont show up in the list. I tried, as someone suggested, turn off “private wifi address”, but it did not help. What can I do? is it a bug introduced in the last update?

Speakers not Detected after latest update.

I have a 6 room Sonos system in a long single storey flat. The wireless was awful, so I have installed 3 Netgear wireless access points each connected by ethernet to the router.The signal keeps dropping out randomly, but particularly when my upstairs neighbours are in.I had a Sonos boost, but Sonos support have said this no longer supported, so I have removed it from the system.1. Can I still go to a wired Sonos system? 2.Should I connect a speaker in each room group to ethernet? 

I bought a bundle from Sonos: Era 100 and Pro-Ject turntable with all the cables and adapters.  It's all set up but the audio from the Sonos speaker is VERY faint and also sounds like static. I have double and triple checked the cables to make sure they are all plugged in tightly and correctly. I am using the “Line In” source via the Sonos app. I have played with all the audio settings and nothing makes a difference. Tried multiple records as well. Called Sonos and the wait time to speak with someone is an hour. Hoping someone can help? 

Hello - I cant seem to disable wifi on my One SL. Wifi receiver is absolutely useless so I bought an ethernet cable as I have spent 16 hours attempting to get into contact with Sonos, resetting the speaker, troubleshooting, live chatting, you name it lol. Now the ethernet cable comes in and I cannot disable the wifi. I might lose it. Does anyone have any suggestions. Attached is a picture showing what the app does for 2 miliseconds when i tap the button. It then slides back and fails to disable wifi. The new sonos app requires a dedicated therapist for all of its users. 

So, how much can I get for a Beam and 2 Ones? Or should I give them away? Or should I  just throw them away, so I don't make anyone else miserable?

Con la S1 teníamos la opción de decidir cuando tienes instalado un Connect, cada vez que recibe una señal, se envía directamente esta señal a un altavoz predeterminado. En la S2 no encuentro esta opcion. Tengo instalado un Connect conectado a la salida de audio de la tv de mi habitación. Tengo instalado en el cabezal de la cama dos play1. Automáticamente cuando enciendo la tv, con la S1 se conectaba el sonido de la tv a estos altavoces. Con la S2 tengo que activar el sonido desde un móvil o tableta cada vez que enciendo la tv ( antes lo hacía automáticamente ) …Alguien sabe como lo puedo hacer ? Moderator Edit: Google Translate- With the S1 we had the option to decide when you have a Connect installed, every time it receives a signal, this signal is directly sent to a predetermined speaker. In S2 I can't find this option. I have a Connect installed connected to the audio output of the TV in my room. I have two play1 installed on the head of the bed. Automatically when I turn on the TV,

The app want allow me to Change WiFi. Everything works with ethernet cabel, but when i try to go into to setting on the app to Change WiFi, it searches for Devices and suggest devices i dont have. It cant find my devices.  What to do ?   

Last week every morning at 0500 sonos (ikea symfoni) starts to play some Toca Toca song on high volume, This in my daughters room. I recently installed the windows app due to thats were it was possible do alarms settings, but there where no alarms listed, so there was nothing to remove. Not that I added any alarms before either…And then the usual the app has gone really pore, wants to reinstall system each time you open it, but forgets it after some seconds, but still it takes me one minut every night to start here bedtime e-book at the correct volume.I wish the speaker was newer so I could returned it and purchased another brand. Not a premium prized brand with this pore software.

Might be a silly question but how can I pair my roam 2 to my existing system (arc and 2 era 100’s)

I always use my Sonos one as a alarm to get up in the morning, it’s the only reason I bought the thing. And I absolutely hate that they removed alarms in the new app. Please bring them back as soon as possible.

Hi all. I have a sonos beam G1 connected to my TV via HDMI at the minute which works fine. We lovr karaoke and i would love to connect it all up.. so far i have the audio from the TV into my microphone mixer via arc. This pulls the tv audio and mics together (usually use youtube on tv to play the tracks) if i put headphones into audio out jack i can hear it all and sounds good. I then removed the headphones and plugged in a aux to phono... which went into an HDMI converter then on into the beam but the beam just doesnt play anything. The source comes up as spdif but no sound. Can anyone help?

I have the sonos move in the kitchen and when i contol the volume with the hardware volume buttons only the sonos move gets louder and louder. Would be Nice if there is an option to increase the volume of the whole sonos system (instead by using the app) !

I just bought the new Sonos Era 100, but during setup, the error message pops up:“Your Era 100 has been added, but may not appear in the system tab. If so unplug the power cord and plug it back in to finish setup”. I have done everything I possibly can to restart things, read all the threads etc, but the Era100 remains undetected. Is this a software fault or a hardware fault. Not ideal when you are spending so much money on something that does not work efficiently.  Think I might just return it for something that works more simply.