Hi,
I am posting this question on behalf of a relative who owns several SYMPHONISK bookshelf speakers for her place of business but doesn’t have the slightest bit of tech knowledge to solve her issue - and neither does any of her employees btw.
The issue I am hoping to solve is a long standing issue that her employees have reported (very vaguely) and last week-end I was at her place of business trying to to fix whatever issue she might have had making the speakers work reliably and at the end of the day, I couldn’t tell what was wrong since I was able to set them up correctly at my first attempt and never witness any issue.
Apparently, the whole setup kept working as expected up to and including last Monday. Nonetheless, she called me this morning to tell me it started crapping out again and I asked her for a clear and precise description of the symptom(s) and now I have something to report:
It appears the sonos app (or link or whatever) causes any random speaker to be “unchecked” from the sole music feed in the sonos app which in turn causes the music to simply stop playing sometimes for a very short period of time and sometimes for very long (or permanently ?). I asked her if any dropped out (unchecked) speaker can be fed the feed by rechecking them and she said yes.
I’m reporting this without a single visual or textual reference, I have no access to the setup in question and it will be a while before I can personally do anything about it but I can call and relay info accurately.
I am very certain this is not a WiFi signal strength issue since it can be even the single wired unit that drops out and I haven’t been told there is any correlation with how far the speaker is from any … centralized device.
It has become a very big problem, is it a known one for this model or this app ?