Speakers

I think I’ve just had more than a 4-hour call with Sebastian S’.  If it was Sebastian, I should start by thanking him again for his patience, professionalism, and not swearing at my in Romanian!  Be advised that any technical issues are usually my fault! After switching to a fibre optic broadband, using a Deco M4R Base Station and TP-Link ‘range extension’, my Sonos App lost visibility of my five Sonos speakers (3 x Sonos One (Gen 2), and 2 x One SL), and Sonos Boost, all of which I’d enjoyed using wirelessly with Norton 360 and four BT range extending disks for the past four years.During a lengthy support call, we reinstalled the Sonos App on multiple occasions, disconnected Sonos Boost, tried uninstalling (factory reset) and then reinstalling one One SL speaker, disconnected the router Ethernet cable from a BT disk to connect directly to two speakers in succession, uninstalled Norton 360 from a second mobile phone on which we used the Sonos App, turned off and on the power to all dev

Hi I’ve just bought a pre owned play 1 and would like to add it to my system but my system is S1 and the new play seems to have S2 installed I have factory reset the play 1 several times but still cannot connect tried to contact SONOS to ask if the downgrade tool was working in the last software release waited 30 mins then cut off 😡 I’ve tried to follow the advice online to no avail still cant connect does anyone know the steps to take to get this connected.

I am trying to connect a Play:1.  It connects to the system but says it is not registered and the ‘Fix It’ button does not work.  I have tried rebooting and reconnecting several times.  I have also tried connecting the speaker via an ethernet cable, but when I do that the system does not find it.   Moderator Note - Recorded and removed diagnostics number.

Sonos connects , playsonesong, then loses connection 

I have tried 10 times to update my “new” product (playbar).used nearly 10 hours and nothing is happening with the update.i have resat the product every time, restarted the router and nothing helps. PLEASE HELP 

Hican anyone advise. I have a second holiday home. My main address has Sonos products and my App is set up with those products. I have just purchased a Sonos Era 1 to use in a second address (holiday home)can I set that up on the same  account or do I need 2 separate accounts ? 

After changing my router my sonos system has never worked properly, the app constantly says ‘no products found’ I have rebooted everything and even created another sonos account but the app when first opened still says ‘no products found. If this continues I’ll be listing the system on ebay and buying another brand as this is poor from sonos,

Hi, I have had Sonos for about 5-6 years and I have never had more than 6 months where it have been operating without problems. After I updated to the Sonos2 app in seemed to be good. I think it was the only 6 months streak I have had where it actually worked properly.I have: Playbar 2x Sonos One Sonos MoveI have learned to live with the app only finding one or two of the speakers every time or that I have to ask my wife to put on some music because “I can’t connect to Sonos now”. This is not 1-2 times per week. This is everyday. Always.But now it’s gotten so bad that I can’t connect to any speaker anymore. Me or my wife. My wife has completely given up on the whole system and just plays from her computer or from the TV.I have done everything 50 times. I follow the instructions and i sends me in loops.I have reset all the products to fabric settings, deleted the app, rebooted the phone, reinstalled the app and tried to setup the speakers. The setup is OK, but when I am finished the spe

I have ceiling speakers powered by an Amp and am looking to add a sub to bring some more bass to my set up.  can I add the sub wirelessly and sync with the ceiling speakers. Ceiling speakers are used for music only so no concern about sync with the TV. Is this possible? Thanks

My cousin gave me an unopened Ikea Symfonisk which was bought around 2 years ago. I tried to add it into my app but it says that Symfonisk needs to be updated. So i started the updating around 10 days ago and the update circle is still not completed. Everytime i click on the circle, it says “it will only take several minutes”. Does anyone have similar situation and how could i speed up the update?  Many thanks! 

The sound from my  Sonos speakers have just recently stopped 

Hi. Yesterday we had a terrible thunderstorm, and a lot of the technical equipment was destroid.  No light on sonos. Is it possible to repair, or do we have to buy new ones?Thnks in advance. Morten

Well our Play 3 speaker is dead!!!!  Troubleshooted with Sonos and they stated yes indeed the speakeris dead!  Unbelievable!  Thought I was buying a good quality product that would last and last.  Speaker is7 yrs old and well taken care of.   Instead it is junk.  Only recourse Sonos would do for me is have me send the old speaker back and give me a 30% discount for a new product.  I am not sure if I will do that or wait for our other two speakers to die and go with another brand!!!Moderator Note: Modified in accordance with the Community Code of Conduct. 

I got a new router and a new network name and need to move the entire system to the new network. What is the easiest way to do this?

Hi, I use Era300 for music and Beam for movies. Today I added a Sub Mini to the Beam and I'm wondering if there is a way to connect and pair the Sub Mini to the Beam and Era300 at the same time - all three devices are in the same room. Switching the sub connections in the settings every time is frustrating. Thank you :-)

I bought this OneSL one year ago and it always worked well. But suddenly there is this crackling and static noise. I tried to reset it, plug it somewhere else, but the noise is still there.what can I do?

Hello everyone,My apologies for resurfacing this old topic. I have been without my Sonos play 1 for over 3 months since moving over to community fibre and having their Linksys MX5600 Series. I have tried everything including splitting my wifi channels for 2.4ghz and 5ghz, i kept one open (no wifi pass) for an hour to see if it was that and it still wouldnt accept the network. Currently it works via wired method but I cant update the network settings for it to connect. But this is borrowing the ethernet cable for the TV, Which is needed. If anyone has any advice as im tempted to sell on and move onto another system that properly works.

I’ve changed my Internet provider and I can’t reconnect Sonos One to the new one. I am using Sonos app on my Android phone, it finds my device but when I enter my network password i shows me: ‘There was a problem connecting your Sonos One to “” ‘ and that’s it. My network is 2.4 GHz, I’ve split 5G and 2G band as recommended, using WPA2 personal mixed.The router model is Linksys WHW03 V2. I’ve managed to reconnect all other devices without any problem, the problem is only with Sonos One.

I have a Beam G2 new in the box.The primary use is as a soundbar generally, and specifically to take advantage of the Atmos output of my LG TV.Can a new user survive the current app and enjoy the speaker? Remember, I have no prior Sonos experience, and am currently not interested in expansion of services or hardware.No flames necessary, thanks for your assistance.  

Trying to get the app to find my Play 1s after I changed the router.   Successfully reset it to factory settings and set it up with one connected to router and the other on the same wifi channel. Linked as a stereo.  System found the registration etc.  All good until I unplugged and moved to my living room.  Now app can’t find the products. 

This happens on my Move 2 pair and Era 300 from all music sources including local library.  Move 2 resets if placed on charger momentarily. Barry is at 99% btw. On eras the non working speaker has to be power cycled.  Diagnostic **Moderator Note: Diagnostic removed for privacy*

I am so disappointed in Sonos - have been using it for over 10 years… service is now just garbage. I needed to switch to a new router- this should be a push of a button. It could not be done without call help desk - 1 hour waiting - 40 minutes on the phone - then he got it working w Ethernet only.  Tried to switch to wifi - followed instructions - not recognizing any products - no viable solution on the website… only has direction for S1 I have S2…Back on a call for support - message was 50 minute wait - actually waited an hour and 20 minutes before I had to leave for an appointment.  This is ridiculous…. I have 8 speakers and want out. Will not use the upgrade options because I don’t want to continue my investment in this company.Any advice on best alternatives?

Hallo. Ich habe seit 2-3 Monate das Problem das ich meine beide Sonos one nicht verbinden kann. Ich habe schon alles probiert. Alles zurückgesetzt, Ruter und Sonosgeräte.Ich habe es auch mit LAN Kabel probiert .Passwort geändert, Nichts funktioniert, mit der App finde ich das Gerät und sobald ich das password vom Ruter eingebe kommt nach einer Minute die Meldung “Sonos One wurde hinzugefügt, wird aber möglicherweise nicht in deinem System angezeigt. In dem Fall ziehe das Stromkabel und stecke es erneut ein, um das Setup über die Systemeinstellungen abzuschließen.”Kann mir jemand helfen. Ich bin ratlos Danke und liebe Grüsse Moderator edit:Google Translate-Hello.I've had the problem for 2-3 months that I can't connect my two Sonos Ones.I've tried everything.Reset everything, router and Sonos devices.I've also tried using a LAN cable.Changed the password,Nothing works, I can find the device with the app and as soon as I enter the router password, the message appears after a minute"Sonos

Seit dem App Update sehe ich zwar meine einzelnen Räume, kann diese auch einzeln ansteuern aber ich kann z.b. nicht mehr in der ganzen Wohnung bzw. In nicht mehr als einem Raum gleichzeitig Musik hören.Was kann ich tun?🤔 Dir Komponenten sind alle mit dem selben WiFi verbunden undalles inkl. Router neu gestartet habe ich natürlich auch schon. Wer weiß was? Viele Grüße 

Hello!I use Google assistant for everything, and bought this Sonos BEAM beacause it now supports GA.The thing is, even if it is available for PT (as I said, I use it daily at my home), Sonos does not officially support it… so I cannot add it to my speakers. Is there a way to do this?