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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

Moderator note: This article has been updated in December 2024. This article is intended to get you unstuck if you are having problems addin...
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5130 Topics
M
MMcCallContributor I
asked in Speakers
Play 5 Gen 1 Power Cable

Hi, does anybody know if it's possible to purchase a replacement power cable for a Gen 1 Play 5?   It appears that Sonos no longer supply them. Thanks 

982
M
8 months ago
F
Flemming HansenContributor I
posted in Speakers
Fabriksindstilling

Hvordan indstiller jeg mine SL højtalere til fabriksindstilling?

212
Airgetlam
8 months ago
M
mikehuggContributor I
posted in Speakers
When on Vacation

When I take a long vacation, I leave my Sonos speakers plugged in.  Is that OK

1317
controlav
8 months ago
T
therealmattsContributor I
posted in Speakers
iPhone lock screen controls

I wrote to Sonos customer service and was told to start a thread because that was the only way to get a change implemented – getting the community to ask for it back. I was told that otherwise, nothing will change.Please bring back lock screen controls to iPhone.The sonos app is slow and has bad user experience, it requires way too many clicks for EVERY thing. Taking the ability to skip songs and change volume from my phone away makes this product a lot worse.Please upvote if you’re having the same issue, as that seems to be the only way someone MIGHT listen to the feedback.

1843
T
8 months ago
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SolomanContributor I
asked in Speakers
play5 now an orphan

I have just tried to add a Beam Gen2, unfortunately I have found I cannot add my Play1’s or play5 to the same system.in an endeavour to add at least the play1 (I have 3) onto the same system as the beam I disconnected the play5, I now cannot reconnect the play5 back onto my Sonos S1 system.please help.

1288
M
8 months ago
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johnpsmythContributor I
asked in Speakers
Sonos and mobile on same network, error message

After having connection issues I decided to re connect my system. An article I read suggested installing with the router 5ghz temporarily disabled. Did this and all fine, enabled it and instantly get the message that Sonos and phone need to be on same network.Message fix suggests updating network, I just don’t that to cause problems, if it’s the only way to go then ok.Short of disabling permanently the 5ghz what can anyone suggest? Router is a Virgin Hub5, I’m sure their is a fairly simple answer to this, please!

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Stanley_4
8 months ago
M
Markie2Contributor I
asked in Speakers
Connecting play5 to Sonos1 app

Opening sonos 1 app asks me to join sonos 2 but I want to add play 5 speaker to sonos1, not sonos2

1155
Stanley_4
8 months ago
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MiketheDTrending Lyricist I
asked in Speakers
ERA 300 stereo - how to tell L from R after setup

Hi.  New to Sonos but love the speakers, the sub and the sound.  Had an ERA 300 and sub setup in one room and decided to add a second ERA 300 to have a stereo pair.  Did so and created stereo ppair in the app.  May be a dumb question, but can’t figure out how to tell left from right speakers now that they are both set up.  Any help appreciated.

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M
8 months ago
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Andrew KContributor I
asked in Speakers
Random speaker changes

We have 5 Sonos speakers in various rooms. 3 in our shop, sound bar, one in a back room. All via wifi. Stream music usually from Spotify. Stream during the day always to the same 3 speakers which is our default for last 3 years. About a week ago, (just after a full town power outage) Sonos randomly shuts down 1 or more speakers and turns on the back room speaker. Happens constantly now. Trying to change back to our usual three often they do not show up as discovered until we tap in and out of speaker list. Have rebooted modem, uninstalled and reinstalled Sonos app on iPhone, restarted iPhone. No idea what to do. 

1194
Airgetlam
8 months ago
P
Pedro ApContributor I
asked in Speakers
Sonos Room

Is it possible to connect Room and Mini SubWoofer?

171
Airgetlam
8 months ago
F
foxleybob
asked in Speakers
set up a previous factory reset Sonos 1

Hi.I have a Sonos  1 new about 4 years ago.It started playing up and i ended up doing a factory reset.But now I can’t seem =to set it up again.Can someone tell me where i might be going wrong please?

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F
8 months ago
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vcioriciContributor I
posted in Speakers
Please help me to check the warranty for Sonos One

I want to buy a second hand Sonos One Gen 2. Please help me to check the warranty for Sonos One with sn: ******************** Many thanks in advance Moderation Edit: Recorded and removed SN.

171
Sotiris C.
8 months ago
T
theusualtomContributor I
asked in Speakers
Sonos Era 100 PlayStation 5

Can I connect my PS5 to the Sonos Era 100 using the Sonos in-line adapter and an adapter that plugs into the front of the PS5? I've seen people do it with other speakers.

5535
Schlumpf
8 months ago
M
M-BeachContributor I
asked in Speakers
pair speakers to stereo

I have an IKEA Symfonisk Floor Lamp speaker and an IKEA Book shelf speaker. Can I pair these as stereo speakers? Both are new purchases in 2024.

351
Airgetlam
8 months ago
J
jimbob123Avid Contributor I
asked in Speakers
Multiple speakers in same room

HiI currently have a Sonos Amp powering a pair of non-Sonos ceiling speakers. I would like to put additional speakers at the far end of the room.For logistical reasons, running cables will be tricky, so I’m looking at the Era 100.My question: Could I have a pair of Era 100, working as a true pair, in the same room as the Amp, and have everything play nicely?Thanks Jim  

2052
J
8 months ago
T
Tom_zhContributor I
asked in Speakers
Only one speakers play in stereo pair

Good day, I have the following SONOS setup in my flat (65m2):2 Five, 1 Sub - Living room 2 One - Kitchen 2 Play:1 - Bedroom 1 Play:1 - BathroomConnected via Sonos Boost (Boost is connected directly to a UDM Pro Port, same default VLAN), all stereo pairs except in the bathroom. All updated to the latest version 16.1. Normally all speakers play together / all rooms are selected to play the same music.I have the following  issue:Very often (but not always), when I start playing music from the mobile app (android 14, tried on a Pixel, Samsung and Xiaomi device), only 1 speaker would start play in the stereo pairs (always the same speaker, the right one) when various rooms are selected to play. The other speaker in the stereo pair does not play music (no matter if streaming or local). In order to get the second speaker in the stereo pairs to play, in need to unselect all rooms (let only one room play), as soon as I unselect the rooms, the room that is remaining active for playing music cuts

12913
Airgetlam
8 months ago
S
SammyAContributor I
asked in Speakers
Pop Pop Sound when Volume Adjust

Hi All, before I was getting pop pop pop feedback on my Era100’s when adjusting the volume on the soft touch control. I noticed its now gone. How to I turn this on again?

916
S
8 months ago
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JordiAndreuContributor I
asked in Speakers
Setting up ERA 300 with ARC

HelloI am a Sonos ARC user, which I only use with the TV.I am interested in complementing the equipment with a pair of ERA 300 with the intention of integrating them with the ARC with the double intention of adding surround speakers for home theater, but, above all, to listen to music in stereo. In my humble opinion, ARC as a stand-alone speaker, does not seem to me to stand out to listen to music. I think it lacks spatiality.The problem is that, after having asked to technical support, they tell me that I can configure the pair of ERA 300 as surround speakers of the ARC or as a pair of independent stereo speakers, but not have both configurations defined at the same time. The solution they propose is to configure the ERA as surrounds of the ARC and listen to music with this configuration.The question I would like to ask is if anyone has integrated a pair of ERA 300 with an ARC, and what results do they offer when playing music. I have not yet tried to listen to music with Dolby Atmos

852916
Airgetlam
8 months ago
K
KoshpeliContributor I
asked in Speakers
Sonos Skipping Songs in Playlists

This happens most often with Sonos but also with my music library. It just skips songs in the middle. it says it can’t read the song suddenly and then skips it. This happens if I use Sonos via my phone or my computer. And whether I go through the Sonos app or the Tidal app.Now I know some people will say I should reactivate my Tidal account. The problem is I do that and it works for a few hours but then we’re back to skipping. If the solution is every couple of hours to logout and relogin or install and uninstall apps, I’d rather get my money back for false adverting and just wire my house with speakers the way we did in the old days.  

74069
C
8 months ago
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lacigogneContributor I
asked in Speakers
Switch betwen spotify with Sonos and Tv with Beam + sonos

Good evening, I have been setting up my new setup : 5 sonos one, 1 sub and one Sonos Beam for the Tv (with the optical port adaptor). I use the 5 speakers and the sub for spotify and everything works fine.Now, if i wanted to watch tv and have the sound on both the beam and the Sonos speakers. Is this actually even possible? How would i need to proceed? Create a new group (independant from the ones for Spotify ie 5 Sonos One and the Sub)? To do that setup does the Beam has to be connected to the TV through the optical cord or the regular Arc port? Also, how would the Sonos know they have to play the tv sound ? I did try to look for s similar question in topics and could not find what i needed - sorry if the questions was asked before. Many thanks in advance, Damien  

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L
8 months ago
J
jrm523Trending Lyricist I
posted in Speakers
Why does Sonos keep changing their proprietary power cables each new generation?

Today I attempted to mount a play 1 in my master bathroom.  I recently ordered two long power cables for the Era speakers we have. I didn't think much about it until I discovered the cable end is completely different.  Is there any logical reason for this or is it purely because they want you to spend more money on a different cable? 

2119
106rallye
8 months ago
S
Steve251Avid Contributor III
asked in Speakers
Era 300 volume issues

I took my Era 300 to a mates for the weekend for him to evaluateLike a fool I forgot to take it home but having added Play3s to my arc as home theatre I am quite enjoying music on that. I shall be recoving my Era in March That does give him time for a longer evaluationand he has downloaded the S2 App and plays through itHe reports a problem that when he increases the volume it resets back to low Anyone got a suggestion to the problem?He is on Apple music shared subscription 

9038
C
8 months ago
I
iRicContributor I
posted in Speakers
Adding speakers to TV group

Voor mijn TV geluid gebruik ik een Playbar, een sub en twee Sonos play one als suroundspeakers. Ik kan echter geen extra Sonos play one in de groep zetten zonder storing en onderbrekingen op de toegevoegde luidsprekers. De vraag is, wat kan ik veranderen aan mijn set up om wel moeiteloos extra luidsprekers (4) toe te voegen (zonder storingen) !?  For my TV sound I use a Playbar, a sub and two Sonos play one as surround speakers. However, I cannot add an additional Sonos play one to the group without interference and interruptions on the added speakers. The question is, what can I change in my set up to effortlessly add extra speakers (4) (without interference)!?

635
I
8 months ago
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billqContributor II
asked in Speakers
Sonos has become really unstable over the last month or two

Hi - I have a connect amp, two play 3s and two two play 1s. Everything about the system has become really unreliable recently, the iOS app constantly attempts something and fails (e.g. ‘unable to play) and says to ‘try again’. Recently it’s been unable to play certain playlists too. The connect amp has been dropping in and out constantly. Has anyone else been seeing odd/bad behavior? I’ve tried restarting everything, restarting my router, restarting the wifi etc., and I probably try killing the app once every few days at a minimum. I have been a huge fan and promotor of Sonos, but this has become really frustrating, it kills the Sonos value prop of ‘just works’.

378128
Airgetlam
8 months ago
T
Tuomas from FContributor I
asked in Speakers
I cant find spotify on sonos. Is there an easy fix?

I can`t find spotify or anyting else that costs something on sonos. Neither can i connect to my sonos speakers straight from spotify, it finds them, but doest connect. It was all possible before so is there somekind of an update that i cant find or what? 

1795
T
8 months ago
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