I get various error codes: 30, 1000, blah blah.  It’s all nonsense.

I spent 3.5 hours on the phone with two different Support people, over two different sessions, only to have the second guy tell me at the end of 2 hours that I am hitting a KNOWN issue/bug with THEIR system, and that they will email me when it’s fixed.

The next day (4 days ago) Level 2 Support sends me a “try these things” email -- all of which was already tried.  The email references my case number, so it’s as if they never read the case.

• Factory resets were tried. 
• Connecting the Play:1 to wifi and ethernet cable were tried.
• Uploaded multiple sets of diagnostics.

I replied to that email, asking when their issue would be fixed… still no reply 4 days later.

Looks like the Sonos platform is not what it used to be.

I’ve had issues in the past, and always received excellent support, but that was a few years ago.

Seems those days are gone...