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Question

ERA 100 does not show up in my system

  • August 17, 2024
  • 1 reply
  • 1742 views
D
  • DNR
  • Contributor I

ERA 100 is my first Sonos equipment. I attempted to set it up using the SONOS app on my iPhone. The set up went through smoothly. But at the end, I got this message: “Your Era 100 has been added but may not appear in your System. If so, unplug the power cord and plug it back in to finish setup from System Settings”. I followed these instructions, but my Era 100 did not show up in the system

I have repeated this step several times by factory resetting the Era 100 and trying again. It does not work.

Any idea to resolve this issue will be very much appreciated.

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1 reply

Corry P
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  • Corry P
  • Sonos Staff
  • August 27, 2024

Hi @DNR 

Welcome to the Sonos Community! And apologies for the delay.

I’m sorry to hear about this issue you are having with trying to set up your new Era 100.

First, please ensure that you have enabled the following permissions for the Sonos app on your iPhone:

  • In iPhone’s settings, 
    • Navigate to Settings > Sonos.
    • Toggle Local Network On
  • And also in iPhone’s settings:
    • Navigate to Settings > Privacy > Location Services
    • Toggle Location Services On
    • Navigate to Settings > Sonos

    • Select Location > While Using the App

Then, try adding the speaker again (if it flashes green a minute or so after applying power).

If that has not yet helped, please try the following:

  • Force quit the Sonos app and restart it. Navigate to Settings (the cog icon), and select the speaker to finish the set up.

  • If the issue persists, unplug the speaker from power, then plug it back in to power cycle it. Navigate back to Settings to attempt finishing the set up of that speaker.

  • If you have the option, please try the setup process on a different controller (iPhone, iPad, Android).

  • If you are still unable to finish the set up, reboot the router by switching it off for at least 30 seconds, and move the speaker closer to it (no closer than 1m or 3 feet).
  • If setup is still not able to be completed, please try resetting the Sonos app.

This can all get a bit confusing for new users, so please feel free at any point to get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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