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KP71
Contributor I
August 25, 2024

Sonos issues and connectivity

I suffered the app update which was in May  and it’s now close to September and no update. So my questions are, when do we see the app being fixed and able to access our connected NAS drives again? My second question relates to the Sonos roam and S5 v2. I was bought a roam for my birthday then decided to upgrade my S5 to a v2, at the time I could play vinyl from my Bluetooth turntable to my Sonos  roam and then pair it with the new S5, I did check this with Sonos who confirmed this was possible and it was, since the update that’s also broken. So can I get a reply to my questions please, as I think I have been patient for the last few months with Sonos, but  having not see any further emails bar the apology I am wondering if it’s being fixed.

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    16 replies

    Ian_S
    Prodigy III
    August 25, 2024

    I guess the obvious questions will be what is your NAS drive, and how is the Sonos 5 connected to your network? 

    Also what level of controller and speaker firmware are you on? If you have a laptop or PC, have you loaded the desktop controller? It can be a bit more reliable at the moment in seeing and controlling your kit. 

      KP71Author
      Contributor I
      August 25, 2024

      Originally I ran it from my MacBook but now the app is installed on a brand new windows 11 pro pc, can’t see any drives as I did check that. My as drives are both synology using SMB 2.0 again I saw this mentioned as it could help. I can still see and use my drives with my other v1 speakers without a problem. Re connectivity I run everything on a mesh WiFi system. Directly linked into my router and as far as I am aware all speakers are up to date, as I can’t see the app prompting to update any of them.

      Ian_S
      Prodigy III
      August 25, 2024

      How many songs are on your NAS shares? 

        buzz
        buzz
        Grand Maestro
        August 25, 2024

        Access to your NAS is now available with the latest update, but the user interface still needs work. I agree that the desktop controller is better, but there are still some missing features that you had on S1.

          buzz
          buzz
          Grand Maestro
          August 25, 2024

          A music library can include up to 65.000 files. Normally, this is one track per file. There is no limit to the file size. You could build a library of 65,000 CD’s if each CD was condensed into one file. Of course this structure would make playing a specific track rather tedious.

            Ian_S
            Prodigy III
            August 25, 2024

            65000 is a theoretical limit, and it does appear that switching from a PC hosted to NAS uses more metadata space and also the length of the network path seems to have an impact. The new app may also have increased the metadata use too. It’s a potential explanation for some of the strange issues in the absence of anything official. Of course we have no idea how much metadata space we use. 

            What’s odd is there are a few instances of Synology NAS drives in the ‘disappearing’ list and they support SMB1-2-3 so even if the new speaker firmware drops 1, it should still be able to access the shares. 

              KP71Author
              Contributor I
              August 25, 2024

              Sorry for the delay in replying, was eating dinner then working out how many files i have :) so my total NAS collection minus the vinyl is sitting at 356 GB and 62292 files. I can still access this from my S1 app without a problem using my older speakers. I have also installed the desktop app and currently adding my library to it. any pointers if this will help with my iphone app? or the issue i have whem using my bluetooth turntable. again both worked prior to the update in May. 

              KP71Author
              Contributor I
              August 25, 2024

              65000 is a theoretical limit, and it does appear that switching from a PC hosted to NAS uses more metadata space and also the length of the network path seems to have an impact. The new app may also have increased the metadata use too. It’s a potential explanation for some of the strange issues in the absence of anything official. Of course we have no idea how much metadata space we use. 

              What’s odd is there are a few instances of Synology NAS drives in the ‘disappearing’ list and they support SMB1-2-3 so even if the new speaker firmware drops 1, it should still be able to access the shares. 

              It looks like it’s down the new S2 app rather than the S1 app, as i have mentioned that sees and runs my library without a problem, S2 will happily stream my bandcamp account, but to see anything else i have to use bluetooth. 

              KP71Author
              Contributor I
              August 25, 2024

              Ok installed the desktop app and now my music library is installed and is showing on the app, which in itself is weird, but many thanks for the pointers all. just now need to resolve the streaming from my turntable and all sorted. 

              nik9669a
              Senior Virtuoso
              August 25, 2024

              Ok installed the desktop app and now my music library is installed and is showing on the app, which in itself is weird, but many thanks for the pointers all. just now need to resolve the streaming from my turntable and all sorted. 

              As long as the Roam is on wifi the Bluetooth source should be available across your system. 

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