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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

4,846 Topics
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F.A.Q.

Troubleshooting Sonos on WiFi

Edward R

started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system. Firstly, this is with...

Edward R

started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...

4846 Topics

Recently active

Most replies Most views Newest first

Shanua1856Contributor I

asked in Speakers

Arc Dropping Spotify

My Arc keeps intermittently dropping Spotify signal, it works fine with TV signal. Google wifi pucks nearby with great speed and connection.I had two Ones as surrounds with the Arc and when they were configured together all three would drop out. I disconnected them from the Arc and the Ones work fine, no dropping.The Arc continues to drop Spotify audio.Grabbed a diagnostic code **********Halp please Moderator edit: diagnostic number recorded and removed (identifying information)

130

6 months ago

marlyoContributor I

asked in Speakers

Why do my Sonos speakers keep disappearing from my app?

In my iOS Sonos app, my speakers come and go on the system. Sometimes they are all there then one hour later only one is showing on the system. Why is that? I am tired of rebooting my modem and router, which is what i have to do to fix the problem. It is very frustrating.

SealockContributor I

Why is my TV sound so much lower than the music. I have Apple TV connected via HDMI to the arc. I also lose the connection when I first open. Doesn’t seem consistent in surroundsound. Any suggestions are greatly appreciated.

150

6 months ago

Andojagfan914Contributor I

asked in Speakers

One SL no longer has power.

Sonos one SL has stopped working, purchased Dec 2022. Troubleshooted by using power cord from the other working One SL and still no power. Was waiting on the 300's for now but was hoping help on this SL for now.

811

6 months ago

TThomasContributor I

asked in Speakers

play 3 wont register to my network

Play 3 won’t register to my network. It is connected by Ethernet cable

761

6 months ago

FailixContributor I

asked in Speakers

can not configure era 300

I have a running system with two One and one Move. Now I bought an era 300 and tried to configure it to my system. It works until I need to press the two buttons after syncing my mic to the sound of the box. Unfortunately it says something went wrong and I need to register the box to my account, or I need to download the updates (which also do not work) and I can press „correct“ to retry. I don’t know why it doesn’t work with this single player. Maybe something with the new updated app?Im looking forward for your help. Thanks :) Felix

250

6 months ago

CredgettContributor I

asked in Speakers

Unable to add Play 1 to Sonos System after App Update

After the app update I was having issues with my system just not working at all. I ended up factory resetting my Play 1. Now the rest of my system is working fine, but when I try and add my Play 1, it isn’t able to find it.

480

6 months ago

archstone2780Contributor I

asked in Speakers

Sonos Play:1 Connection problems

I am trying to connect the play 1 speaker but its not easy. i thought i got it but it told me to update. i am updating and it says “this will take several minutes” but it has been almost an hour.

170

6 months ago

Tony a55Contributor I

asked in Speakers

new app update ios

Hi updated the app today and it has lost both my devices Play 3 and Boost.can you help Tony

170

6 months ago

rounder09Contributor I

asked in Speakers

Trying to add new play 1's to an S1 setup

I’m hitting so many issues it’s tough to identify which path was the closest to success.I have spent several hours with chat agents, who gave up and told me to call in. I’ve been on hold for 45 minutes… and then the call dropped. I’m back on hold again. Super unhappy with how complex Sonos has made this setup….For example, case 1On a fresh install, SOMETIMEs I can get the speaker connected to my Wi-Fi, but the Sonos app (not the S1 app) gets stuck adding the Speaker to a room. The app just hangs on this screen. If I hard close the app, despite the speaker having a solid White LED… I can’t see it being connected anywhere in the app… so I have to start the install againCase 2often on installs the Wi-Fi won’t connect propoerly. If I hard wire, I then see a message “Software update required”. When I try and do that it says I need top Sign in as the System owner I bought these speakers used… is it possible they are still associated with a past user? Any other ideas as to why I’m seeing this

400

6 months ago

MelbergeronContributor I

posted in Speakers

Bell Canada Sagemcom 5689e router issue

I brought my 2 play 1 and play bar to my new house with a new bell sagemcom 5689e router and bought 3 era 100 to complete the set now, every time I loose power ( which happens weekly here ) my system doesn’t reconnect ive wired one play 1 to the router and it reconnects after a reboot the older models but not the Era 100ive spent countless hours on the phone with Sonos and nothing to do contacted Bell and they don’t want to change my router I cannot factory reset my eras every week , it doesn’t make sense ! any advices or tricks ?

CR.Contributor I

Hi there,When will Deezer Podcasts be available in Sonos App?Thanks..

291

6 months ago

Anonymous

asked in Speakers

Split system Auto Updating

I run a split S1 / S2 setup primarily as I have found that a stereo Play:3 pair runs much more smoothly on S2. I have a Move and Amp on S2 with no issues. This morning I went to play my Play:3 pair and the S1 App window defaulted to direct me to the S2 app. I contacted chat and Alex advised that the Play:3 pair were on the S2 app. Strange I thought as I had not elected to upgrade.It seems after two attempts to downgrade the Play:3 to S1 they auto update to S2 without any user interaction.The stereo pair are running on S2 and will just have to see how it goes as they have in the past they started getting laggy and that is both wired and wireless.It would seem that some update has been pushed out and auto updating anything on S1.Now: Version: 16.1.1 (build 78152020)

882

6 months ago

lateralusContributor I

asked in Speakers

ERA 300 buzzing noise

My setup: Arc, 2 subs, 2 ERA 300s as surrounds. One of my ERAs is making a buzzing vibration-like noise when there is a lot of bass. Lorde’s “Royals” is case in point. The ERAs are on stands but they are tight and that doesn’t seem to be causing the issue. Have had this setup since the 300s were released and never had this type of issue. I also don’t stress the system so it shouldn’t be related to a blown speaker, etc. Just thought I’d try here before looking at warranty service. Thx.

821

6 months ago

XoytecContributor I

asked in Speakers

Bluetooth on Symfonisk IKEA

I I have 2 Symfonisk amp Any chance to play music by bluetooth

108011

6 months ago

HarlemtsitraContributor I

posted in Speakers

Large Sonos system and Eero playback Issues

I have a rather large Sonos system hooked up in a smaller NYC apartment. The apartment is broken into about 4 smaller bedrooms however there are speakers dispersed throughout the entire setup. Several Sonos ones, 100s, 300s, 3 subs, an arc, bookshelf speakers and a boost. The speakers play subpar using Airplay, often dropping or not connecting at all. I then use the Sonos app to stream Apple Music and while it’s better it still has connectivity problems at times. It’s disappointing because I would like to use my HomePods in tandem with the system taking advantage of Siri and even a more dispersed sound. I’m frustrated because I invested thousands of dollars into the system and it does not play as intended and to make it worst I keep trying alternate options like purchasing extenders, upgrading the router, etc. Switched out most of the existing HomePods to Sonos thinking that would resolve the problem because I felt Sonos didn’t not play well with HomePods. It didn’t. Anyone else havin

431

6 months ago

SteveeSFContributor I

asked in Speakers

Five Mount from Ceiling Beam

I want to get a Five, but I need to be able to mount it to a wooden ceiling beam. Basically, I can install screws straight upwards, but will still have the Five angled as though it’s on a traditional wall mount (as opposed to facing straight down from the ceiling). Is there a mount that will let me do this?

503

6 months ago

ZKMContributor I

asked in Speakers

How many Sonos ceiling speakers do I need for an open room that is 12 feet by 30 ft?

Hello,I just purchased the 8” In-Ceiling Set and the 8” In-Ceiling Speakers by Sonos and Sonance (Pair). The basement room that I purchased it for is an open room that is approximately 30ft by 13ft. I plan to have all 4 of the speakers installed in this room, questions:Is 4x 8in Sonos speakers too must for this room size? Am I ok to use 12 gauge speaker wire? Any other advise would be greatly appreciated?Thank You

Long515Contributor I

I purchased an Era 100 from a big chain electronic store in April. The box was factory sealed when I picked it upThen I sold this factory sealed box to someone on May 5th (Note that i have never opened this box). Few hours later this person contacted me back and told me the unit in the box is a used One Gen2. I can think of 2 possibilties:#1: Someone at the electronic store swapped it before I bought it;#2: The person who bought from me is not telling the truth.So I'm just wondering if there is a way to check when this unit was activated. If it was already activated and used before May 5th, then we know it's #1, and vice versa. Any help is appreciated. Serial number (ERA 100)A100 2301LV ***************** Serial number (One Gen 2)A201 1909CP ***************** Moderator edit: serial numbers recorded and removed

3241

6 months ago

CigogneContributor I

asked in Speakers

voice control on Era 300 upside down

"I have a Sonos Era 300 speaker installed on a shelf 50 cm from the ceiling; following Sonos recommendations, I placed it upside down; however, the speaker no longer responds to voice control; does it mean that the microphone is out of reach when the device is upside down ?

551

6 months ago

Mudder2323Contributor I

asked in Speakers

Set up on different wifi

We have a Sonos system set up in our house and it works great. I am trying to set up a new system in our motorhome on a different wifi system (Starlink) and am unable to figure out how to do this. I do not want the motorhome system on our house wifi as we travel, hence the Starlink. How do I do this?

982

6 months ago

oscarrodrigo_8303Contributor I

asked in Speakers

stereo setup with recordplayer + 2 sonos Eras 100

I am thinking on buying a audiotechnica LP60 turntable and also a pair of Eras100 speakers so I can play my new records and enjoy a good quality stereo experience. I would like to know what else I need to buy to finish a good setup.Thanks

ahenryContributor I

With a Roam, can i play a playlist stored in the Sonos app via bluetooth?

622

6 months ago

PmilneContributor I

asked in Speakers

Sub Mini isolating stand

Hi. Are there any isolating stands for the sub mini?

1082

6 months ago

tedvariasContributor I

asked in Speakers

Era 100 USB-C input

I’ve been looking for a high quality soundbar for my desk - Sonos, unfortunately, doesn’t make one. Would it be possible to consider adding native USB-C input and volume control to the Era 100? It would make a fantastic desktop computer speaker. There are so many bad speakers in the PC world - it would be great to ingest PC audio into the Sonos ecosystem this way.

11129

6 months ago

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