Speakers

Hi everyone,I’ve been experiencing a frustrating issue with my Sonos system and wanted to see if anyone else has encountered the same problem. Whenever the alarm goes off in the morning, I’m unable to turn it off using the app or the physical buttons on the speaker. The only way I can stop the alarm is by switching the speaker off and on at the main socket.This is my first post here, so I’m hoping the community can help me out. Has anyone else faced this issue? If so, have you found a solution or workaround? Any help would be greatly appreciated!Thanks!

New router and have updated and connected all other speakers. Cannot connect the Play 3 now tho. When the App says it is discovering the Play 3 and is going to play the ID chime, nothing is heard. Then when it goes to the alternative method of having me push the highlighted button, it doesn’t recognize a button push. My guess is that I need to hardwire it to the network via Ethernet cable but I’m concerned I’ll have to redo all the other speakers again…??? 

Is sonos sub gen3 weatherproof and water proof

I’m experiencing a new issue with Sonos Controller for Mac vs 16.3.1 (build 80155014) running on Mac OS Sonoma 14.6.1. I have a small home with one grouping: two stereo-paired Sonos Fives + Sub and five Sonos One SL speakers in various rooms. The five Sonos Ones intermittently cut out and go silent. The Sonos iPhone app says they’re continuing to play (the sound wave animation is showing next to the speaker’s name) but no sound is coming from the speaker. If I remove the speaker from the group and play a track that speaker, it works fine. If I add it back to the group repeatedly, it will continue to play—for a while. I’ve had this issue come up almost daily.I’ve rebooted my router and it doesn’t correct the issue. This never happened prior to the release of the current Sonos Controller for Mac vs 16.3.1. Also, when I quit the Sonos controller and play music via the Music app on my Mac, the speakers all work reliably with no cutting out, so the root cause appears to b the current Sonos

My Sonos Play1 does not complete its set up. After the s2 app finds the speaker, it asks me to connect to its local WiFi and then will try and play a passcode to complete set up. The passcode never plays/this step never works.  I have tried connecting the speaker to the router directly via an either cable. I have also tried without. I’ve tried connecting through the s2 app on the local WiFi and on the home WiFi with the either cable plugged in.I’ve turned off and off. Factory reset, etc but still no luck.  the speak did work on the s2 app perviously with all my other S2 gear. However, I recently reset the play1 to use at a friends house and haven’t been able to reconnect to my system since. does anyone have any suggestions? best regards Simon 

Under system settings the EQ control for a pair of SONOS ONE speakers doesn’t work. I can move the sliders but there is no effect on the sound. If I try adjust L/R balance nothing happens. Also if I set the volume limit to 90% when I leave system settings and then return it is back to ‘off’.Any clues anyone?The new app seems to be unfinished. Very poor UX and as a heavily invested SONOS user I’m really not impressed.

I have a pair of Fives with a turntable connected to one channel.  When I put a record on, unless that pair is already set to the Line-In source, the speakers don’t play the record.  I have to manually switch the source in the app.  My goal is for people to be able to use the turntable without using the Sonos app.When I bought this pair before the update mess, Autoplay worked fine.  I waited patiently for the feature to return to the app, which apparently happened in the July update.  However, autoplay simply does not work for me.  Are there any steps I can take to ensure that autoplay is correctly enabled?  The only setting that I see that looks like it would turn the autoplay feature on/off is the “Autoplay room” setting, which is set to the stereo pair.

I have a problem with connecting Roam with my app on IPhone. Nightmare! I was trying everything! Waiting time for the help on phone…. 50 min. Help!!!!!!!

My Sonos worked fine until I moved it to a different room. Now the app can’t find it despite at least a dozen attempts.my laptop and phone play through it wirelessly without a problem

Hi,I went through all possible FAQ but I still have the following issues:the app cannot detect the speaker; the app detect the speaker but when it tries to join the wifi, it says that it is impossible to connect to the wifi (even with the recommended configuration).Conclusion: I cannot add the speaker in the app. Seems that the speaker is working when I connect to the smart TV but cannot do anything in the app.Given the recent issues, should I just wait for an app update or do you have any advises?Thank you 

I’ve been having trouble connecting my era’s 100, I’ve done all possible procedures, any body has a similar issue ??

Hi team I'm having trouble with my new Era 300. Unsure if it's user error, generation of products not getting along, or an issue with the app.I have a turntable connected to the Era 300 via line in. It plays audio from the Era 300 without issue.I have a separate speakers, in a different room, consisting of a Beam (gen 1) and 2 x symfonisks as surround ('living room') In the app, I am then attempting to share the sound with the living room speakers, by ticking the living room in the grouping option and selecting 'apply'. When I do this, the sound stops from the era 300 and is not shared with the living room.When I reopen the grouping option, the living room is Un-selected. This seems to repeat - as if the living room is rejecting the audio from the era 300.Really is a bummer, as I only bought the era 300 so I could share the turntable audio across rooms. Any ideas?

I’ve had two Sonos Play:1s for years, gradually adding a Beam and Port, a couple Play:3s. Have loved the system and worked through the various updates over the years. Recently, both Play:1 speakers stopped working at roughly the same time (not sure if literally stopped at same time or what…but discovered one stopped lighting up, and on checking the other realized it was also dead). Neither device will power up now (no light in the top).  Are there steps we can take to revive? Unplugged both for a couple days but still no joy when we plug back in.

I did a diagnostic on my play1 .*********** and ************can you tell me what does the code mean?Moderator edit: Diagnostic numbers recorded and removed

Hey community doing a factory reset in Sonos one, it appears on screen to connect for a split second then disappears remaining disconnected.  any thoughts on how to get around this?  App is current.  All other speakers connected no probs. 

Hi I am having issues with my sub gen 3 that was working and now it won't even connect via ethernet cable. To be honest I have had so many issues with sonos that I'm seriously considering a different system but my house has a speaker in every room. I tried to speak tp somos help line and that turned out to be as helpful as petrol putting out a fire. Can anyone help?Thanks 

I have owned multiple Sonos products for the past few years in different rooms solely for music - speakers + subs. Always loved the great sound and convenience of the music I want wherever in the house I am. Particularly liked kicking back with the wife and having chilled Saturday night listening to favourite tunes. However the new app has ruined everything. Try to listen and it plays in random rooms not the one I’m in despite careful selection of where I am. When a song does play I have no volume control, can’t stop, pause or play new songs. It’s uncontrollable which is contrary to everything this system should deliver. I’ve spent £000’s on this and not only is it now rubbish and not fit for purpose has negatively impacted my quality of life. Weekend nights with music are now frustrating fights with a system I genuinely can’t control. I want my money back. A letter from the CEO might be touchy feely but I want this sorted now. I paid for something I expected to work. 

Hey there - Recently I noticed my playbar has a buzzing sound at a certain base frequency.  Most of the time it sounds great, without issue - but when it does a low hum it almost sounds as though there’s a buzz/rattle sound, I can’t identify any loose item.  I’m not sure what the issue is.. 

 What is happening:Just unboxed my new Era 100 Installed the Sonos app for android The app finds the device, connects, and tries to update the device The update fails and the app provides no details at all, of what the problem could be The app is unusable because it forces me to update the device, I can’t do anything until the device is updated. What have I done? I have re-installed the Android app twice I have rebooted the Era 100 about five times I have rebooted my home Wi-Fi router (my phone, laptop, and iPad are all connected to the internet just fine so this was simply out of despair) I can see on my Wi-Fi router the Sonos is assigned an IPv4 and IPv6 address. I can ping the Sonos IP from my laptop I can open https://sonor-ip-here:1443/ and get a 403 forbidden response, so the Sonos is alive and connected to the network I am sitting at my desk. The Sonos is on my desk. My Wi-Fi router is on my desk. Everything is within 1 meter of everything else. I have run out of ideas. There sh

I have several pairs of Sonos speakers in my home.Since the update that was so poor a few months ago, one of my speaker pairs status lights keep turning on.I turn the setting off and they go off, but then a couple of days later, they are back on.I am not muting these speakers and I did not have this issue 3-4 months ago.If the lights are on and an update is rolled out, the status lights flash on and off for several minutes until the update completes and the status lights turn off, but some time later, they’re back on.Suggestions on trouble-shooting are appreciated.

How do I stop the audio dropping out Beam connected via hdmi

Hi!I’m using a Sony record player that I’m running through a line in source attached to an Era 100 speaker. I have another one in another room that I use to sync with it. I always want the record player to be priority source through the system and to play out of both speakers when I put a record on. Don’t want to have to faff with the app every time.I have enabled autoplay but I still frequently have to manually select the line in through the app to get it to work. Is there a way to make this line in device autoplay consistently?

Hello, I recently moved and I’m setting up my Play1 on a new wifi network. The app finds my device, chimes, and requests the password for my new wifi network. I enter the password but I get an “unable to connect” message. Retrying does not work.  I’ve plugged the device directly into my router with an Ethernet cable which does work. I’ve enabled wifi in the Sonos app, but when I unplug the Ethernet cable and try to connect through wifi again, I’m hit with the same problem, “unable to connect”. Has anyone experienced this same issue?  Thanks 

I’m using Sonos for years in my house. Besides the app update which was a total joke of course, why do we have to set an alarm to just play radio all day? Why can’t we just let it play music from a set up time for a set up number or hours? And a if it disconnects it reconnects automatically again? Why all the hassle with the alarms? I have done EVERYTHING possible to let my Play:1’s and One SL have the very best connection possible. Wifi is turned off, all speakers are wired connected to my router (NO duplicate IP’s no) but it does not matter. The times the radio plays all day without stopping, in one year time, are possible to count on 2 hands. Play on all grouped rooms? Yeah right hahahaha. What a f****** joke that is. The software behind the Sonos equipment must be developed by some r****** on a lazy sunday afternoon. You cannot be serious about this being sold worldwide and not get bankrupt because people won’t buy your stuff anymore.The Sonos signal, I cannot hear it anymore witho

I have 15 speakers from Sonos all throughout my home. I am ready to light the whole house on fire and burn it all down because of Sonos app.  For the love of God can someone please tell me how to make this group of speakers work together and play the music that I ever want or I am going to go to the corporate headquarters and personally hand them back to the president of the company.  I should have spent the money on the speakers I really wanted instead of buying this crap actually I take it back. The speakers are decent app is a nightmare and makes this buying experience. The worst I have ever had.   all I wanna do is play my music that’s it. That’s all I wanna do just play my music on the speakers. it is ridiculous that I’m in technology and I have to ask a forum how to connect my damn speakers.