Unable to connect

1 reply
69 views

Unable to connect message and I can't add a move 2 speaker, The other speakers are connected, It's probably something in the version update

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Gabriel ZAnswer

Enthusiast II

Hey @ShayBello, welcome back!

Sorry to hear you cannot add your Move 2 to your system at the moment.

Is this a new device or an existing player you try to add back?

Since you mention the version update, have you checked for updates and tried adding the Move 2 after?

Other than that, I would advice to reach out to our technical support who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

Hope that helps!

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.