Speakers

HiI have a beam gen2 in the tv room, 1 move in the kitchen and 2 one sl in the living room.It is not possible to cast music in the all house unless i UNPAIR the 2 one sl. It works either with move + 2 sl paired or beam + move. When I unpair the 2 one sl, i can cast beam+move+2 one sl   Do you know if there is a solution to that?Thanks 

I wasn’t able to resolve the Error 1000 through the phone. But updating the system through my Mac iOS app was a breeze. I managed to easily update and now the error is resolved. Hope this will help others who are frustrated with the app. Hope Sonos gets back to its flawless app again. The new app is more of a curse than a boon. 

Most songs that I try to play on my Sonos (two Play:1’s set up as a Stereo pair and a Play:3 plugged in to a Google Nest wifi via ethernet) cut out for the last 10-20 seconds, and it’s just silence until the next song starts. After two one-hour phone calls with Sonos and another one with Verizon, I don’t think it is a network issue… the Sonos rep first tried to tell me that the Verizon “modem/router” was “causing interference” and that I had to put it into “bridge mode” and then after a long time on the phone with Verizon we realized that it was just an ONT box with no router, so there was nothing to put into bridge mode. Then after another hour of support with Sonos they asked me to plug in a speaker via ethernet, which I did, and which still did not fix the issue. Anyone else seeing this? I’m mostly trying to play stuff locally in my music library but it also happens on streaming songs (didn’t seem to happen with Sonos Radio, but I think radio is treated differently since there’s not

Hello. Im Ralf and writing from Estonia. I recently purchased new sonos Arc Ultra and older Sub gen3. Really appreciatethe sound quality and sub plays really low. Definitely planning to buy dual subs one day. And i had an product idea for you guys. Dear Sonos. Lets name it Sub Ultra (Gen1) . Idea would be that it would fill the precious needs of bassheads and bigger rooms with powerful and low bass. Becayse the arc ultra allready sounds so friking big, loud and good then i feel like the sub cant keep up woth it to the end. And dont get me wrong. Sub is awesome allready. And fits well everywhere with its size and design. But hear me out….. SUB ULTRAVisually Same design as regular sub gen 3 and 4. But….. Bigger. Same dual woofer system but…..instead of dual 8 inches it would be dual 10inches… So not overkill so it would not get too heavy and big but would maybe be possible to produce 20hz as its lowest frequencies. But more inportant it wouldnt lose its power compared to sound that other

We have a problem with a customer's system. The system correctly detects 3 SONOS ONES but when we try to add a fourth player the app detects it but then the message "unable to add SONOS ONE to account" appears. The same happens when we try to add a Port. On the login page (https://sonos.com/login) after entering email and password appears the warning "system not registered require validation email" Could this be the cause of the problem? 

Hello Sonos Support Team, I’m experiencing an issue with connecting my Sonos device to Wi-Fi. Despite entering the correct Wi-Fi password, the device fails to connect under any circumstances. I’ve tried multiple times to ensure the password is correct, but the connection still does not establish. Could you please assist me in troubleshooting this issue? Any advice on how to resolve this would be greatly appreciated. Thank you for your help.

Hi,I have two ERA 300 speakers running as a group in my living room.When I try to play via Airplay sound only comes from one speaker.If I manually power on the second speaker in the group I get a message that my Apple Music subscription is only for one device.Airplay is seeing the two grouped speakers as two devices.If the speakers are then connected as a stereo pair both speakers work fine.Is there any way around this issue? Dan

Good morning,     Hi everyone, I have a pair of Era 100s set up under my TV that I'm using as a stereo pair. Neither speaker has any issues on their own, or as a stereo pair through the app. It is only when they are connected through Bluetooth to my computer, one speaker randomly cuts in and out, completely ruining the stereo experience. I've already disconnected, factory reset, and reconnected them. They work great through the Sonos system, but over Bluetooth one always seems to cut out. I can't watch movies through my computer via Bluetooth without being completely pulled out of the experience as my right ear gets 0 of the audio. Any advice?

In my case, this error was when trying to connect to new WiFi (new router) was incorrect.Uninstall the Sonos app, reinstall and factory reset your Sonos and it will then connect - there is a bug in the Sonos app. The uninstall and reinstall will also trigger an update to the Sonos One SL and the device will then connect. 

I can see most of my (assorted) Sonos speakers in the Sound control panel of my Mac, which is running the latest OS (Sonoma 14.6.1). But when I try to select one of the Sonos speakers as the default sound output device, it flashes for a second and then reverts back to the previous default (either the Mac internal speakers or the desktop wired speakers (connected via mic port). Any suggestions?

I can’t reset my Play 5 model S100. It never turns green to connect 

I currently have a gen 1 Sonos system …( 1,3, 5 and sub)….i would like to extend system but cannot find any gen 1 speakers available …..can anyone help ????

Hi, what is the issue with sonos?, everything worked fine with my sky router,  now ive upgraded to eeros, im having issues with the x2 play one, it was working yesterday for a while but now its not, it says no content , i tick both boxes on the app and all the sound disappears, i put the volume up on my tv remote and the beam only works, i absolutely loved them when they were working, absolutely amazing cinema sound, now im thinking of selling(forced to sell)j

Do you have a guide on how to set up an SSID in my Meraki environment to wirelessly connect a couple of Five speakers to the network? I want to control the speakers with an iPad on the same wireless network, using the same VLAN. Right now, the app can’t see the speakers.

Hi Sonos Community,I’m trying to integrate audio playback from my website with my Sonos system, but I’m running into an issue where the sound isn’t syncing properly. The audio starts with a delay, and sometimes it doesn’t play at all through the Sonos speakers, even though other streaming services work fine.Here’s what I’ve tried so far:Tested the playback on different devices (laptops, tablets), but the delay remains. Checked my Sonos app settings to make sure the network is stable. Updated both my website’s audio player and my Sonos system to their latest versions.Is there a recommended way to optimize website audio for smooth playback on Sonos, or has anyone else encountered issues with delays when streaming from a website? Any help or suggestions would be greatly appreciated!Thanks in advance!

My Sonos One I used for surround sound died (crackling sound) after less than 3 years.   Is this the normal lifespan of a Sonos speaker? 

Play:5 connection issuesUnable to set up and add PLAY5 (Gen1) to my existing system.  Did a Factory reset on PLAY5 (blinking Green) but Wifi couldn’t detect it (phone Wifi network same, BT is On).  Connect through LAN cable, and the app could detect the PLAY5. However upon clicking “ADD” for the next set up step, it prompts message  'Your mobile device couldn't connect to your Play:5. Make sure the Play:5 is connected to power.'  I've plug / unplug cord multiple times, eventually results with the same message.  Anyone can help?

FOLLOWING THE PROMPTS TO CONNECT THE SUB:Add Sub - (it also request to connect to Sonos… which automatically removes the App from the normal WiFi to the Sonos… connection) Press the Flashing Button on the Side of the Sub Pressing the Button does nothing… (tried long-pressing, as well - nothing happens)There months ago, someone posted the same issue without a resolution and the tread now has this message:“This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.” Sonos - this issue is not fixed. Do not close it for further comments - we need to be able to utilise the products that we bought.

I have 2 Sonos on SL and keep getting the same error code as we did back a couple months ago. 1,000 I have tried every troubleshooting method and just lost. Online it says both are registered under my upgrade tabs.  when try to connect it says error 

After adding an Arc Ultra, I’m now moving my original Arc to another room. I also have a Beam (Gen 2) in yet another room, and am trying to figure out how to best pair my subwoofers. One is a regular Sub (Gen 2), and the other is a Sub Mini.My first thought was to pair the regular Sub with the (original) Arc to keep the “higher end” gear together. However, the room the Arc is going in is significantly smaller than the room with the Beam (and there is a reason I want the Arc in that room, so that’s not a decision point). So maybe it’s better to use the Sub Mini in that room (along with the Arc)?I guess my real question is whether there is a functional tradeoff in using the Sub Mini with an Arc (relative to the regular Sub), other than overall power of the subwoofer. Would love to hear everyone’s thoughts.

Hey, folks.I just bought two Era 100s and set them up out of the box. The issue I’m having is that when I use the physical volume slider on one of the devices, the volume will frequently jump to 0.In other words, If I give it a good swipe, the volume will rise, suddenly jump to 0, and then continue rising to finish processing the swipe. For example, it might start at 17, go up to 39, suddenly jump to 0, and end on 6. It’s completely random when this happens; it’s not consistent in terms of volume or speed of swiping. If I keep swiping up, the volume gets up to anywhere between 10 and 60 before inevitably starting over from 0.Max volume is off, and I’ve also tried rebooting devices, wifi, and app. This behavior doesn’t happen on my paired Era 100; if I do the same, it rises as expected until it blows my ears out at 100.Any ideas on what the issue is? 

Im trying to use a cable with stereo connector on one end and optical on the other to connect my Sonos 5 to my LG TV

I have a setup which includes a stereo pair of Play:1’s (“TV Room”), a Play:3 (“Foyer”) connected via ethernet to a Google Nest wifi point, and a Play:5 (“Kitchen”). I can play an album from YouTube Music across all devices, but *not* one that I’ve uploaded to YouTube Music. I’m actually unable to even search across YouTube Music “Library” in the Sonos app when connected to that Kitchen device (I can find the album in the desktop Sonos app, and play it from there). The Play:5 shows up in the app, and I can adjust it (toggle the status light, raise or lower the volume on the device or in the app) but it does not play any audio when I try to play an album that I’ve uploaded to YTM. Here is the Network Matrix from the debug menu at http://192.168.86.210:1400/support/review Any ideas what’s going on?

When using the Sonos app almost every time I open it I look at system settting and it will tell me some of my speakers (my paired 5’s) are on a “different network”. We only have one network at home. So then I have to close and reopen the app a number of times and eventually after a seemingly random and always different period  the 5’s will show up on the network. But only one will play. Eventally the other one will kick in..maybe 3 or 4  minutes later. There are a multitude of other issues that also prevent me just playing music on my multiple Sonos components as and when I want. It’s always a hassle and has ruined a number of evenings where we have guests and I’m fiddling around trying to get Sonos to work. Invariably these guests decide Sonos is not for them.Tried calling the support line but I’m not willing to sit on hold for 40 plus minutes.I think I am at the stage of putting the whole system up for sale. I have seen no improvement over the last few months, other than volume contr

I have problem with my Era 100 Mount. One is OK but the second doesnt fix in the position. The speaker keeps falling down. You can see it on video: https://drive.google.com/file/d/10sSN3pXBeF_8prD1lp0xoic3YZesSQc8/view?usp=drive_linkCan you give me some advice?tHANK YOU