Speakers

Hi all, I had a stereo pair of Play:1 speakers in my living room and I have since reset them and removed from the living room. When I first removed them, I removed them as a stereo pair and then the app put them as stand-alone speakers in the living room and that they were not online. Question is, will that eventually go away? I can't see how to remove them totally from the app. I have the latest version of the app. I had also reset them to factory by using the hold pause-play button till it goes green...

Hi! I am currently trying to install my Sonos Era 100.After following all the steps given in the Sonos App, I still can’t seem to set them up. After typing in the WiFi password, the notice: “Era 100 has been added, but may not be displayed in your system,…“ appears.  The WiFi is working just fine and the Speakers are completely new. Can anyone imagine what the problem is and how exactly I can fix this?

Hi, just seeking clarification or possibly a vague diagnosis based on not much information.  I have several One SLs, 1 Beam gen 2, one Move, one Era 100 and one Era 300. About 12 hours ago I was listening to music perfectly fine and all speakers were connected to the system. Now, the app is only showing the Eras and the Move, no One SLs or the Beam Gen 2. I have a vague understanding of the fact that the Eras don’t support SonosNet and are slightly different from the rest of the speakers I have. I just can’t understand why the other speakers aren’t showing up in the app. The Beam Gen 2 is wired into the wall by Ethernet cable and the rest are, I assume, connected to its SonosNet. When going to update the Network on each device, the app discovers all speakers except the Beam. Talking to support, they just recommend turning them all off and on again or resetting them, which I’m not going to do as I assume there has to be a network issue just based on the fact that the Eras appear as norm

Hi - I have a Sonos connect that has worked for years - upon the release of the new app, it’s stopped working. I’ve reset it multiple times, and created a new Sonos network multiple times and re added all the speakers in the house, they are working fine, and are over wifi. The connect is using Ethernet. When adding it to the new network via the new app it said it updated the connect - but it still doesn’t work. Please advise, thank you! 

Bonjour,Nous avons récemment effectuer des rénovations dans notre Hôpital vétérinaire et nous avions 2 Sonos Play1 qui fonctionnait via Wi-Fi bien avant et même après les changements. Malgré de multiples essais, nous n’arrivons jamais à connecter nos enceintes au Wi-Fi. Malgré le fil réseau, malgré les étapes suivis à la lettre. Le tout fonctionnait et du jour au lendemain la connexion ne se fait plus. Pourriez-vous nous aider? 

using our Play 1 and Beam sound bar in SPAIN… but both purchased in USA. can we purchase a transformer/adapter in SPAIN that would enable us to use these Sonos product in SPAIN? or do we need to purchase new Sonos speakers in SPAIN?

Since upgrading internet I’m aunable to connect my speaker, reading info I would like clarification that I need to do a factory reset as play 1 can’t be found

Can someone chime in on this-the Sonos app keeps telling me periodically to add speakers, that have already been added and working. Anybody have the same issue and or know what to do? 

I’ve had a nightmarish experience with Sonos ever since the app debacle and I’m hoping someone is able to assist me getting a simple Arc Soundbar/Sub/Era 300 surround system up and running. I’ve attempted to hardwire all of them but the rear Era 300s simply REFUSE to connect via Ethernet. Granted, I already had two USB-C to Ethernet adapters from Insignia (Best Buy’s brand) on hand and I’ve been attempting to use those. Why spend an additional $80 on Sonos’ gear (for 2) if the underlying technology (USB-C to Ethernet) is brand agnostic?Unfortunately, my rear ERA 300s grab a WiFi connection--and the overall system is now mixing WiFi with Ethernet--and I’m not getting rear channel sound. Under my system settings, there’s no way to “Enable/Disable” WiFi on the rears so I’m forced to accept however the app sets it up. This is absolutely maddening.So here’s my question? Does the USB-C to Ethernet connector absolutely have to be Sonos? If so, how is USB-C to Ethernet proprietary?For referenc

(My apologies. I should have posted this is the Speakers section) I’ve had a nightmarish experience with Sonos ever since the app debacle and I’m hoping someone is able to assist me getting a simple Arc Soundbar/Sub/Era 300 surround system up and running. I’ve attempted to hardwire all of them but the rear Era 300s simply REFUSE to connect via Ethernet. Granted, I already had two USB-C to Ethernet adapters from Insignia (Best Buy’s brand) on hand and I’ve been attempting to use those. Why spend an additional $80 on Sonos’ gear (for 2) if the underlying technology (USB-C to Ethernet) is brand agnostic?Unfortunately, my rear ERA 300s grab a WiFi connection--and the overall system is now mixing WiFi with Ethernet--and I’m not getting rear channel sound. Under my system settings, there’s no way to “Enable/Disable” WiFi on the rears so I’m forced to accept however the app sets it up. This is absolutely maddening.So here’s my question? Does the USB-C to Ethernet connector absolutely have to

Hello EveryoneI need informations about the Era 300, I want to buy a pair of Era 300 :Is the Era 300 has more bass than the Era 100 ? My library of songs is on a Nas, no Dolby Atmos for the songs, is interesting to have these speakers ? Is interesting about the quality of sound reproduction without the using of Dolby Atmos than the Era 100 ?Thank you forward for your feedback.Warm regards.

My Sonos 5 has gotten very cranky lately. It is in Santa Fe and we have numerous power outages. For the last few months, every time we had a power outage, it was very difficult to get it to connect to the Sonos App. Now, it will not connect at all. I finally got it to reset to factory settings and it gives the blinking green light. Unfortunately, I cannot connect to it by adding a new device. I have ordered a long internet cable so I can connect it directly to the router. The real question is: Is my Sonos 5 toast?

The volume fader has disappeared from my play 3.Reset the speaker and now it will not connect anymore !Very frustrated - The latest app is glitchy and I get booted out a lot now when I sign in. I have read and followed the latest issues with Sonas and their app horrors!For such a smart brand I find it incredulous that they have screwed up so badly. I have read the CEO’s humble apologies but honestly how he should win a gold for how to screw up a great brand! 

Since the release of new software I have been unable to connect to a library of music on a Seagate NAS drive. Sonos support has been on my system at least 5 times. Problem was escalated two months ago with no solution yet. I have a home network with desktop & laptop computers plus 2 smart phones.I decided to use another laptop to install the Sonos app plus a few selected music library folders and bypass the NAS drive for the time being. I installed the Sonos app on this second laptop. I did so and a surprise! That laptop connected to the Seagate NAS wirelessly and the Sonos system with 5 speakers works!Then a second surprise the first laptop and the desktop now connects to the NAS while previously (for months and multiple tech calls) it would not.Perhaps this might help others or Sonos tech support in resolving their problems. 

Hi,Got a sonos one gen2, alarm starts a radio station at 7am and has ‘no limit’ selected, but at 8am it stops playing. Happens every day.  Tried resetting the alarm, didn’t work.  Any ideas why this is happening or what to try?Thanks

I’m trying to update my WiFi. But when I press on go to system settings nothing happens ? 

I have 2 sonos era in the flat and they connect together as one sound system. However since i bought the sonos roam which is mobile, i can connect to it via bluetooth on my phone, but when i try to add it to the network with the other 2 (via the play button on the speaker or via the sonos app) it tells me "impossible to connect, try again later" I reset fully the sonos roam and reinstalled it , it's visible on my sonos app but wont connect to the other 2 systems.…I gave away my portable speaker just to get a sonos roam as it could link to the rest of the flat, but it doesn't work.... i really hope someone can help!!

Hi,I have set up 2 Sonos FIVE speakers as a stereo pair in my living room but felt that the sounds was coming too much from one side of the room (the wall against which the 2 FIVE speakers are) so I decided to add a 3rd speaker and bought a sonos ERA 300 that I place on the opposite wall facing the 2 Sonos FIVE, so it’s a triangle.I wanted to add the ERA 300 to the “Living room” in the app so that the 3 speakers would be grouped and synced but it seems that I cannot do this… probably because the 2 FIVEs are in a stereo pair? I can always select “Living room” + “Living room 2” (the name I’ve given to the ERA 300) to play music on the 3 speakers but I cannot do a Trueplay tuning for the 3 speakers…So here are my questions:Is there a way to add the ERA 300 to the stereo pair? Would the sound be better if I un-paired the 2 FIVEs and grouped the 3 speakers together (2 FIVEs and 1 ERA 300) instead so I could do Trueplay? Would it be better to get a 3rd FIVE instead of ERA 300 so the 3 speake

I like to be able to choose a specific group and adjust the volume level to each different speak in creating a  alarm. The right not you can only choose either speaker or general group and no choice of sound levels to each of the speakers.  I rather choose the speakers and volume of the for each of the alarms might even add a copy to another new alarm so you would not to customize each of the alarm again. I maybe you could create different groups with the specific speakers and column? 

I just changed my wifi routers in my house, and now my sonos speakers aren’t working! Some join, and some don’t, music keeps dropping off and even the app itself won’t load properly, and keeps popping up with the message “something went wrong, try again” Please help!!!ps. I’ve been trying to set up via 5ghz connection, but even on 2.4ghz router option I’m having the same problems. Nothing seems to work!  Moderator Note - Removed and recorded diagnostics number.

Can a stereo pair be set up with 2 Era 300 using Bluetooth?

Is it possible to connect 3 no. Era 100’a in the same space, for example with two as a stereo pair and the third just playing independently?

I suffered the app update which was in May  and it’s now close to September and no update. So my questions are, when do we see the app being fixed and able to access our connected NAS drives again? My second question relates to the Sonos roam and S5 v2. I was bought a roam for my birthday then decided to upgrade my S5 to a v2, at the time I could play vinyl from my Bluetooth turntable to my Sonos  roam and then pair it with the new S5, I did check this with Sonos who confirmed this was possible and it was, since the update that’s also broken. So can I get a reply to my questions please, as I think I have been patient for the last few months with Sonos, but  having not see any further emails bar the apology I am wondering if it’s being fixed.

I own over a dozen active Sonos devices. In my online account (on sonos.com) one of those devices does not reflect the room rename I’ve done. It is listed as “Move” rather than the new name. Only one of my devices has this problem, which is a bit odd. On the local network, the rename was successful.Any ideas what’s preventing the rename from being reflected in my account?

I have ikea sonos speakers have had problemsbut how can i uninstall speakers from the app