Speakers

My Sonos is back to normal. CAVEAT: I always stream vvia music services not a local library/playlist. What'd I do? 1. In Sonos App settings, DELETE CACHE, DELETE DATA (do BOTH). 2. DELETE ALL Sonos APPS (old S1 Sonos + the new app). 3. DEREGISTER ALL SPEAKERS from all music services that required it (i.e., Amazon). 4. DISABLE SONOS SKILL on Amazon. 5. REINSTALL SONOS APP (be sure to DISABLE AUTO-UPDATE after this fiasco) 6. RE-enable SONOS SKILL. 6. Add speakers and all music services anew.

I recently unplugged my play 1 whilst decorating, once I’ve plugged it back in and powered it up it won’t connect to my WiFi and the Sonos app can’t seem to find it I have a weak white flashing light, I’ve done all the troubleshooting but to no avail 

For past few weeks service has Sucked???  Long time user. Home and 3 restaurants yet lately it just stops playing. System says it is but nothing. Won’t let you group or ungroup just wont work. Every half hour we are restarting the devices. They aren’t even a year old?  Very sad!!!

Before today, I had given up on using the app after the app update, but the speakers generally worked with AirPlay. So while I couldn’t really do several rooms at the same time, I had a solution that kinda worked. Today first Airplay stopped working (played for some seconds then stopped, then “can’t connect” despite one of the devices literally being hardwired on the LAN) - then two speakers disappeared from the system, again. After cursing at them, I figured a factory reset and re-add would work. Except it doesnt.You folks hate your customers so much that you won’t roll back the app to a state where it used to work (pre May). I guess you think your headphone customers are more important.Well joke’s on you. After 15 years as a loyal customer and umpteen recommendations, I quit. I will be replacing my over $5000 in Sonos gear with BlueSound and Homepods (since the kids just want alarms and voice control). Goodbye. Every single one of my many audiophile friends will hear of my experience

Can not access my play1 on my iphone 14 airplay.  It also does not show in my bluetooth. Doesn’t the play1 work with airplay2?

I want to downgrade the system to S1. My system has 2 x Sonos 5 Gen 2 ; 2 x Sonos 1; Sonos Move Gen1; Sonos One SL (I am tired of the slow response to volume changes with the new app and also occasional streaming stoppages - which never happened before) Reading the Sonos product compatibility page there is a confusing note about Sonos One SL“One SL cannot be added to Sonos systems using the S1 Controller app. One SLs that are already part of an S1 system will continue to work as they do today.”Would greatly appreciate if anyone can:a) confirm or not if I will be able to downgrade successfully to S1 with all the speakersb) give a process to achieve the downgrade Thanks in advance.

Cannot conect Sonus Era 100 speakers to Sonus port

Cannot add Playbar to existing system

I’m a freshman who just moved into my college dorm and am struggling mightily to get my two One SLs setup. The dorm has two WiFi networks: a secure one that phones, laptops, and computers can connect to, and a bring your own device network meant for use with all other devices (but doesn’t allow phones to access). After being unable to set up my system using either WiFi network, I tried with Ethernet cables (which I tested and confirmed did work with other devices) again without any luck. Curious if anyone has any tips or troubleshooting advice.

Sonos Sub Gen2 not powering up . I have contacted Sonos via the web and they keep asking me to disconnect and hold reset button. I have looked into this before and also checked the power lead with my other Sonos products so I no it’s all ok. No light at all is coming on so I know the unit has died . It is just over 5 years old so will Sonos repair it under the consumer rights act or will it have to be thrown away . For such an expensive sub I was hoping it might not break and last a little longer than 5 years.what are my options?????

So I factory reset a pair of Gen 1 Play 1's and a Playbase to give to my daughter.  That appears to have worked but I am left with the speakers still showing in my system as disconnected.  Why is there no way for me to remove those completely.  Very annoying.  Further, I am trying to rename a pair of Play Ones to replace the ones I am giving away.  I have tried renaming them several times, they are unpaired, and it keeps reverting back to the old name.  Is this another bug in the App?  

Anyone who can tell me the length of the power cable that comes with the Sonos Era 300? I am located in Europe, so an answer related to the European region would help as other regions might deliver other lengths for the Era 300.

I am unable to connect my Sonos One SL to my Spectrum router. Any help is appreciated!

I have 15 total speakers throughout my house, the speakers are going in and out.  not an internet issue as the internet is working fine and close to the speakers.  

Strange situation just happened to me.Have owned and used a pair of Play one’s for years now as a surround sound for my Beam. No issues at all.Recently changed broadband provider and was re-pairing all the speakers in the network, when ONE of the surrounds cannot complete the connection process from the app, where it asks the speaker to emit a pairing sound. No sound is emitted at all.Other speaker connects and works, no issues at all, every time. Have tried a factory reset and even when it asks me to press the top play/pause button to try that method, still no sound at all. It was working perfectly until the change of BB provider. Now I have one live surround and one mute speaker. Any ideas about what else I can do?Thanks in advance.

I seem to have acquired a new bug over the last month or so. I have a large (18 unit) installation made up of several generations of Sonos players (all S2 compatible) Recently, one zone has consistently drifted out of sync with other zones when part of a group.  The “drifty” zone is a pair of Play: 1s.  It’s a bit of a problem child anyway, often becoming unresponsive to the new app until rebooted. I have a mesh (TP Link Deco XE75) mesh wifi system that provides solid coverage over the whole house.  The zone that drifts is connected to the same access point as the adjacent zone that continues to play nicely. I have tried rebooting the router and then the APs.  The problem returns almost immediately. Anyone else experiencing this?  Is it confined to the older players?  

I have two Era 100 speakers stereo paired in my Work Room setting and two Era 300 speakers stereo paired in my Living Room setting.The Era 100’s are behaving as they should and show only under the setting name on Airplay.The Era 300’s show as two Living Room settings on Airplay. One is the stereo pair but the other is a total phantom and has no function.I have un-paired and re-paired the Era 300’s and I have totally factory reset both Era 300 speakers, relinked and and re-paired them but still I get the phantom Living Room speakers with no function.Is this a SONOS issue or an Apple Airplay issue? Has anyone any idea how I can fix it?

After the latest update I cannot control speaker volumes independently - I only get one volume control for the group. Isn’t that one of the values of Sonos to be able to control each room/speaker independently???? 

I have been listening to Apple Music on my Play 1s from my MacBook Pro for about two years without any issues. A few days ago I swapped out my old router for a new eero Max 7 and have been working through the usual issues.  Now Apple Music doesn’t show/recognize my Play 1s.  After extensive time with Sonos tech support, they said to delete the Sonos app on my MacBook Pro and re-install it.  I was able to download the 63 MB dmg file from support.sonos.com/downloads but the app wouldn’t install when I tried to drag it from “Sonos” to “Applications”.  Apple says it is an incompatibility problem with the Sonos app and I tend to believe them.  I have reset and reinstalled my Play 1s on the new network using the Sonos app on my iPhone and I can play from Apple Music on my iPhone to the Play 1s without any issues.  How do I get the Play 1s to show up on Apple Music on my MacBook Pro?

Trouble setting tv as source with playbar

I'm setting up Sonos Era 100 for the first time. My phone recognises the speaker but when it say 'getting it ready' it loses connection.

I’ve been reading numerous complaints about Sonos update failures, but I consider myself quite fortunate. Having recently transitioned from a high-end, complex music system with an array of cables, countless remotes, and endless subwoofer calibrations, I am thoroughly impressed with my Sonos setup. The simplicity and richness of the sound, coupled with the seamless experience, have been truly remarkable. My setup is running flawlessly, and my enjoyment of streaming music has never been better. Remarkably, I made this switch at the age of 65, and I couldn’t be more satisfied. No regrets at all!Thank you SONOS, you guys made the difference!

Hi,I am posting this question on behalf of a relative who owns several SYMPHONISK bookshelf speakers for her place of business but doesn’t have the slightest bit of tech knowledge to solve her issue - and neither does any of her employees btw.The issue I am hoping to solve is a long standing issue that her employees have reported (very vaguely) and last week-end I was at her place of business trying to to fix whatever issue she might have had making the speakers work reliably and at the end of the day, I couldn’t tell what was wrong since I was able to set them up correctly at my first attempt and never witness any issue.Apparently, the whole setup kept working as expected up to and including last Monday. Nonetheless, she called me this morning to tell me it started crapping out again and I asked her for a clear and precise description of the symptom(s) and now I have something to report:It appears the sonos app (or link or whatever) causes any random speaker to be “unchecked” from the

My current system comprisesA Play 1 A Play 5 A Connect A BoostThe new system will compriseAn Era 100 A Five A Port A BoostWhat is the best order in which to make the change?  Should I therefore make this change last. I want to spread the expenditure.  One criteria is to minimise the time I am using two apps.  The Play 1 will work with the S2 app, I believe.   Should I therefore makes the change to Era 100 last.  I am tempted to go in this order:-Connect to Port Play 5 to Five Play 1 to Era 100Any ideas?

We have a Playbar and several One and One SL speakers in our home system. In the recent past, the remote speakers started cutting in and out when in the TV mode only. The sound from the Playbar in TV mode is fine. Streaming music is working fine on all speakers. I have spent hours with tech support trying different things until finally today, the tech told me that the Playbar won’t support remote speakers in TV mode and that it has something to do with the app issues that they are gradually trying to fix by releasing updates.Personally, I think this is BS as logically it doesn’t make sense that the app on my phone would have an effect on whether the sound cuts in and out.Has anyone else had this issue?