Skip to main content

Speakers

Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

  • 4,841 Topics
  • 20,943 Replies
F.A.Q.

Troubleshooting Sonos on WiFi

  • 22
  • 125
Edward R
Edward R
started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system.  Firstly, this is with...
  • 1
  • 0
Edward R
Edward R
started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...
  • 6
  • 6
4841 Topics
D
Don EmilioContributor I
asked in Speakers
Almost everything is not working or troublesome

Takes a long time to play a song Takes even longer time to show the song you're playing Error when changing songs / playlists (but after minutes they starts playing unexpectedly) Adding or removing a speaker to a group works sometimes, but not most of the times Looking for updates for your system doesn't work at all Missing loads of (the old) functions = Find alternative to Sonos. This is the worst downgrade ever from a huge company who has a big part of the market, and which I was satisfied with before this horrible makeover.

140
D
5 months ago
V
vinnyfittContributor I
asked in Speakers
Roam 2

Does Roam 2 group with existing Sonos amp, and if so how do I get it to work

80
V
5 months ago
Ahole1
Ahole1Trending Lyricist I
posted in Speakers
Taking speakers to Thailand

Hi experts,I will be moving to work in Bangkok next week and was originally planning to take 2 of my speakers to my new apartment but was then told by the shipping company that I could only take one ,so the Sonos 5 it is.I wanted to be sure that there would be no problems with using the Sonos App and speaker in Thailand ?There is a Sonos distributor in Thailand but the brand is not sold in many places as far as I can see Does anyone have the answer to this ?

805
Stanley_4
5 months ago
B
BH GolfContributor I
asked in Speakers
inconsistent playback

Often my music seems to travel between speakers rather than consistently play across all units?  Any recommendations?

60
B
5 months ago
J
JjttggContributor I
asked in Speakers
balance

I have two Sonos 300 speakers. I need to change the balance. The instructions tell me to work through the app and get to the EQR page which should have a “balance“ control. But there is no balance control that I can find.no other speakers, no surroundsound, just those two playing off of my iPhone

505
bockersjv
5 months ago
I
ivanakaryContributor I
asked in Speakers
My new sub gen 3 has crackling noise

Hi,I need help, I bought a system arc, sub gen 3 + era 100.Sub is making crackling noise like static electricity, it’s not loud but I can hear it from 4-5 feet.Forum has similar posts but they are closed - Customer support just waisted my time with hard reset and updates, this doesn’t work.This looks like hardware issue.Does it make sense to replace my sub or other subs have the same crackling noise?

560
I
5 months ago
P
PatsyAnnContributor I
asked in Speakers
My Sonos 1 disappeared from my app

My speaker was playing a radio station but I could no longer control it from my app or see the speaker. However it was showing my husband’s speaker which is on his system and not mine. It seems his account is showing on my app.

60
P
5 months ago
J
Julio8105Contributor I
asked in Speakers
Sonos One uncomfortable

Another device (not mine) is connected suddenly to my Sonos One 

121
R
5 months ago
L
lazatheo2009Contributor I
asked in Speakers
Era 300 repairs

Good evening, I own a system that includes an arc, a sub Gen 3 and a pair of eras 300 as rear speakers. A little over a month ago, I started to notice a popping sound and I found a hairline crack on the back of one of my Era 300 (photo included). Since it was still in warranty, I took it to the store from witch i bought it on May the 2nd and i told them that apart from the cosmetic issue there is a performance one as well (popping sound) and if the damage is not covered I am willing to pay for the repairs. Last week I received a text that my device was ready for pick-up. When I got there and opened the box, not only the back was not fixed but around the rim of the back there were clear marks (screwdriver?). I told them that I will not take it as it was and to send them back and bill me for the repairs. Today the called me and told me that the authorized repair center here in Greece not only cannot to the repair on my dime but replacement parts are not produced. What can I do to repair

493
controlav
5 months ago
H
HereWeGoAgainContributor I
asked in Speakers
Beam G1 won't play BBC Sounds

I have authorised it, they are on the same WiFi network, I have switched the Beam and iPhone on/off.

243
G
5 months ago
J
jehanyContributor II
asked in Speakers
Sonos Play:1 NOT working anymore for 4 speakers

I have something like 20 speakers from Sonos but within these speakers, I have 4 Sonos Play:1 that I CANNOT connect to my system anymore.What should I do as I have tried every thing I believe and I have already lost too many hours trying to set this system up :-( I have seen so many bad comments about Sonos of people having problems that I am now wondering about this company’s efforts to solve customers issues.

230
J
5 months ago
E
El Wi-FiContributor II
asked in Speakers
wifi connect to ERA 300

I am unable to connect my new ERA 300 to my wifi networks (both Main and guest Network). The Sonos app sees my wi-fi networks but after entering my user and password, no connection is made.

400
E
5 months ago
G
GueroarceContributor I
asked in Speakers
era 300 and sub mini

If I pair era 300 with sub mini will the sub play if I stream music via Bluetooth 

701
Airgetlam
5 months ago
C
crcucbContributor I
asked in Speakers
cannot readd move since last update

Since the last update I've been unable to re-add my move. I've done factory reset twice. After I do a factory reset I'll see it appear then disappear off the list.

70
C
5 months ago
B
Bear6120Contributor I
asked in Speakers
speakers cut in and out

Since new app, speakers cut in and out, some don’t play at all. 

80
B
5 months ago
C
Creativity Specified .com
posted in Speakers
Play 3 will now not register on existing system

Anyone else found that you arent supported with older sonos speakers such as Play 3. My play 3 all of a sudden isnt registered on my existing system...and the apps will not allow it to re-register, as they state "uncompatible with app" irrevalent of which app i use. SONOS once again devaluing their product and customers. #allaboutnewcustomers

7577
Ken_Griffiths
5 months ago
B
bquidnuncContributor I
posted in Speakers
Streaming Music constantly cutting out and even stopping at times since the last update

Ever since the new update my music I stream to my Sonos Arc continually cuts out, even skips songs or quits entirely. My fix was to go into my Internet provider and set my wifi on the Network from channel 1, 6 or 11 to automatic. This has seemed to fix the issue as there is interference if it is set on one of the 3 settings ( channel 1, channel 6 or channel 11) once I set it to Auto it picks the channel with the least interference. You may have to contact your Internet provider to do this if you don’t know how to log into your specific IP address.I hope this helps others as I spent hours with the support team with no resolve. I even asked them how to change the channel setting but they didn’t know. Before the update you could go in under your device and under setting, under manage, under network then under channels and pick one of the 3 channels. I told them they should test their updates better before putting them out. I was ready to return my whole Sonos system.

1641
Ken_Griffiths
5 months ago
J
Jason1974Contributor I
asked in Speakers
connection issues

All speakers are connected to WiFi and the move 2 and sub will not play 

90
J
5 months ago
N
NavContributor II
asked in Speakers
New App is unusable - please offer a rollback

The new app is horrendous. Half my devices have disappeared. I have lost all my playlists. I can’t queue music. Volume control is iffy. Zone selection is finicky and half the time it doesnt work. We have barely used our system in weeks because it is so horribly broken.As far as I can tell this app was not tested at all. It’s shameful and it’s an insult to long-time customers like me who have spent thousands on your devices.Please offer a rollback ASAP. If you do not, I will replace my system, and I will look into whether we have legal options. This is absolutely and completely unacceptable. Shame on you.

682
N
5 months ago
R
Radu05Contributor I
asked in Speakers
Youtube Music

Hello I have a few sonos products and i am happy about the quality but I am very dissapointed that i need to use an app to control 3k worth of speakers. An app that is buggy not working properly.I mostly use youtube music when not watching movies, but for me after this last update its not working at all and i tried all : re install sonos app, removing adding youtube music service , logging off and on from.both sonos and youtube. My playlist is always empty.Why cant you make it to work just via blootooth and for us to use what ever we want. You are like constraining us to depend on this app.What can i do to play my youtube music ? Dont say its inyernet or connectivity cuz i dont belive it , i am not born yesterday , and ive done all my options already on my phone (s24 ultra)

271
B
5 months ago
J
Jimmy 66Contributor I
asked in Speakers
connect connecting on the Wi-Fi

Recently, I had to update my router and hack to use a new username and password. The current app will not let me input this information. I currently have to have one speaker hardwired to my router to use the system. When is this update going to take place supposed to be wireless system. 

100
J
5 months ago
I
IluroContributor I
asked in Speakers
sonos 5 en red solo emite sonido por los auriculares

Sonos 5 me funciona en red y solo emite sonidos y música a través de los auriculares. No emite música por el altavoz. Moderator Note - Translation by Google:Sonos 5 works on a network for me and only outputs sounds and music through the headphones. It does not play music through the speaker.

100
I
5 months ago
B
Butcher1Contributor I
asked in Speakers
new upgrade

Having just upgraded to the new Sonos app, hard to explain what has happened but here goes,before upgrade could transfer all speakers to tv or music, now I only have one speaker and portable that will play music, my tv only comes through my playbar, my subwoofer and little Sonos ones for surround sound have stopped working although they are on, cannot play music through these at all my app states my tv is on sSPDIF and I cannot locate my sub woof a 2 x Sonos 1

401
S
5 months ago
E
EofjsnekfoxkwbtvctContributor I
asked in Speakers
Set up Beam to TV HDMI when Sonos Android app doesnt work

I'm trying to use the Sonos Beam with my TV via HDMI. Once I enter my username and password into the Android app, the app loads to a never ending white screen.  So far I'm unable to use the Beam due to not being able to set it up via the app, which I understand is mandatory.  How can I use the Beam with my TV if the app doesn't work?

30
E
5 months ago
B
blongdenContributor I
asked in Speakers
Latency controlling system

I have a fairly old system, probably around 10 years old. It’s all on the S2 OS though so modern enough that it SHOULD be fine, however in the last few months it’s been really laggy. I can’t really pin point when it started, but it doesn’t matter if I use the app on iOS or play.sonos.com from a laptop, if I change volume it might work eventually. Or might not (in which case the app just jumps back to the previous setting).I’ve tried moving speakers closer to the wifi router, changing channels, rebooted a thousand times but nothing gets rid of the lag / comms failures to the sonos speakers.Does anyone else have this problem? All sonos support suggest is reboot but thats not fixing the problem. Moderator Edit - Combined postsI’ve submitted some diagnostics if any folks at Sonos read this and feel inclined to help diagnose! Seems so much better just using the old app on Windows. Less is most definitely more. It controls the volume (there’s a fraction of latency but it’s SO MUCH better).

711
R
5 months ago
Terms & ConditionsCookie settings