Speakers

I just returned a pair of era 100s to costco. I bought them in December 2024 and was unable to pair them. They showed up in the app as Optimo1’s. yep. The box said Era 100, and the label on the bottom. The build quality seemed inferior to my Ones. Have no idea why they would only show as “Optimo 1” In the app, other than guessing that they were originally built as Optimo and then re-labeled for sale as Era100? Was super disappointed, and, glad the return was so easy. And I'm going to stay very happy with Ones. Anyone else experienced this?

My beam stopped working while in use and would not power up, I put it aside after a number of attempts to get it going. Some months later I decided to try again, it worked for about twenty minutes and has not worked since.Can it be repaired and if so is there a recommended repairer in New Zealand?

No issues with internet speed (consistently above Sonos requirements) no data limit issues either ans we consistently use only 50-60% of monthly allotment.  Only the ERA 300 speaker having connection issues.  Have an older Play speaker that is outside in a shop that works just fine where the wi-fi signal has to pass through grarage walls and shop walls.  The SL speaker is connected by ethernet to ISP router.  ERA 300 is “ganged” with the SL speaker as it had been constantly disconnecting from wi-fi.  No walls between SL and ERA 300.  ERA 300 shows green light.  App shows the speaker is connected and streaming…. but no audio.  I see that wi-fi extenders are not supported by Sonos.  Looking for a solution to ERA 300 connection issues.

Hello,All of my speakers except my Sonos Move are showing not connected. I went through and re-added each speaker but was having delay issues so I restarted the app and all speakers went "Not Connected" again. This is the same on multiple controllers. Help. 

I cannot find my playbar in my speakers after a router upgrade 

Terrible. My sound system stopped working. Was on the phone with customer support for 2 hrs... no fix. They said a supervisor would follow up with me via email. Crickets.

The Living room has two Play 5 (Gen 1) configured with stereo and a Sub. One speaker (on the left) won’t play the split stereo sound.  I’ve disconnected the power to the Bridge and re-started it.  When I try TRuplay, it stops because it can’t hear the one speaker.  I switched the sides of where the Play 5s, and the trouble switched from the right side to the left.  I disconnected the sub and that did nothing.  I repeatedly disconnected the stereo configuration and then reconnected it.  In the media room has a soundbar connected to the TV and a Sonos Connect that runs our turntable.  So far the problems have been isolated to the Living Room.Any advice is appreciated.  Do I have a dead Play 5?  Thanks. 

After some update I suppose, my sub has disconnected and will not register.  It is stuck on an update and just will not update.   Have been on with support twice where they have tried to force the update and both hung up on me after failing to resolve this issue.   Scheduled a level 2 callback who never called.   All suggestions they have dont work.  I don't think they know how to resolve.   

Has anyone else had this problem?I bought a new set 12/24 from costco of era 100s I couldn't get them to pair, and they only showed up on the app as optimo1. 

I have been using the Spotify playlist alarm feature for a while. I have recently moved home and re set up my 2 Sonos era 100's which included setting up my alarms.Even though I have selected the Spotify playlist, they still use the chime alert for all alarms.My Internet is fine and I have done the following:Deleted all alarms, reset the app, uninstalled it, reinstalled it and then re set up the alarms with no success. Someone mentioned re setting the speakers. Is that a feature I can do from the app or is is simply doing the reset where you hold the bluetooth button whilst plugging it in? Any advice?

I have several Sonos speakers amps, all of the older generation (Play 3, Play 1, AMP).They are all integrated into our domotics and power is automatically cut to the speakers when not in use.This saves about 10 kWh of stand-by energy/year for the Sonos speakers alone (all our devices with stand-by current use are as far as possible automatically cut from power when not in use).  I never had an issue with Sonos stuff with this configuration until I bought a set of Era 100’s to replace some Play 1’s.When they are cut from the power, they loose their configuration.They start up after resuming power with a blinking green LED and I have to add them to the app again, every time.It looks like the configuration in the Era 100 is stored in volatile memory instead of non-volatile memory and can only survive a short power interruption. It’s not a network issue (I’m into IT and run a professional Wifi network in my home with a seperate 2.4 GHz SSID for the Sonos stuff). I never have issues with th

My play 5 gen 1 will not reset. I folled the instructions but it never blinked orange and white?

After installing the new software upgrade the optical input no longer plays tv audio. I bought a new Tosslink cable -- still no sound.  I can get the Playbar to play music from the Sonos app, but not from the TV as before.  There are on controls for the optical out on the Samsung TV. I’m at wit’s end since the TV sound is so inferior. I spent one hour with tech support with little help.  Is there someone with a similar problem.

My speakers start out at a high volume and as soon as the bass kicks in, it turns down. I’m not sure what to do. Does anyone have suggestions?

i have a play 3 in the kitchen and a Move in the sitting room. Both have always worked fine, as has the app. two weeks ago, the app no longer connects in the sitting room and i can only play music if i go to the kitchen. when there, the play 3 always works, and sometimes i can get music playing on the Move as well. but when i come back to the sitting room, i again cant connect to the app. Is anyone able to suggest any fixes? i have tried the live chat with Sonos but they have suggested i change my entire wifi set up - which doesnt seem appropriate given every other wifi device in the house works perfectly. I have also tried calling Sonos support but the advertised wait is usually 120 minutes. If anyone has a suggestion i would be very grateful - thank you very much

La musique ne passe que sur une seule enceinte de mes deux enceintes, sonos Five, alors qu’elles sont bien été reliées au wi-fi et qu’elle porte le même nom comment faire ? Moderator Edit - Translation by Google:The music only plays on one speaker of my two speakers, Sonos Five, even though they are connected to Wi-Fi and it has the same name, what should I do?

I have a beam, two era 100’s and a sub mini in one physical room.I have a Sonos ‘room’ designated TV and another ‘room’ designated Music.The beam+sub are currently in the TV room (group) and currently the stereo pair are in the Music room.  I have to remove the sub from TV and add to Music when I want the stereo pair and sub playing together. The stereo pair is in front of me. And I do not use them as surrounds so they’re not located behind me.For music listening, I obviously want the stereo pair and sub, and for Tv I want the beam and sub.I currently have to move the sub when I swap between listening to music and watching TV. Ideally the sub could be in its own Sonos ‘room’ then be added in the app quickly to either TV or Music…but this isn’t possible as far as I know Any thoughts? Thank You 

My Sonos Play:1 is connected to my system of Sonos speakers including Beam. While it’s able to control the music (pause, play, volume) but is not broadcasting any sound. Would appreciate some help.

My Play 1 in my bedroom has stopped working and won't connect to my network or Play 3 downstairs. Also to get it to work my Play 3 is now dependent on an ether connection

I have several Sonos devices and this one has recently just stopped working, I have checked the power lead, have tried another working lead, fuse socket etc. nothing gets it to work. there are literally hundreds of such events posted, with these being so expensive you would expect them to last. Is there an underlying issue with Sonos longevity?   

My Sonos system consists of an Arc Ultra and Era 300’s in my TV room, a Beam in bedroom, as well as a Sonos Port connected to living room speakers.I had quite a bit of problems after updating to the latest system (16.5) through the mobile app.  When complete, only my Arc appeared as part of system.  I had messages through the app that the Beam and Era 3000’s had to be connected- one after another. That worked fine for the Beam.  Then, when trying to re-connect first Era 300, it ended up giving me an error message repeatedly.  Rebooting did not help.After rebooting the second Era 300, it appeared as available, and I was able to re-connect it.  The other Era 300- the first one I tried to connect, did not appear. I re-booted it again, and then at some point the two ERA 300’s appeared, as did their surround designation, and everything worked.Since this type of component disconnection and difficulty in re-connecting had not occured for me prior to this, I am bringing this to your attention.

Y’all, I gotta vent. I am a professional IT person (that has Sonos throughout his entire home and most of his client’s businesses). Today, I spent FOUR HOURS attempting to move two Play 1s to the internal network so we can control them via the PC app. This is simply impossible. Removing and reinstalling apps. Fooling around with a dozen different specs on the 2.6 gig wifi (and even some 5 gig). Fooling with Multicasting. Changing networks. Dumbing down just about every security setting I can think of on our network. Resetting speakers (over, and over, and over again). After three hours, I gave up. Let’s put it back on the guest network where it was before. Nope. Again, impossible. Can’t revert the speakers to S1. S2 can’t find them. Created a completely new Sonos account. Let’s start over. Nope. The app can’t detect the speakers, and that’s THE ONLY OPTION YOU GET. I can’t add “new” speakers. Can’t find any cheat codes on the Internet. I won’t even bother to reach out to Sonos tech sup

Help! I am about to return these Sonos Era 100s as *nothing* should be this difficult to set up and use!Purchased 2x Sonos Era 100 sets (4 speakers total) after installing, uninstalling, rebooting, restarting for 2 days without so much as getting to be able to play a single song (much less pair them for home atereo) I am thoroughly annoyed; and rather than smashing them to bits in a rage and throwing them into the trash; I'm gonna try to return them. Utter garbage.

After all the issues with the "App Update" the phyical control buttons quit working. Is that ever getting resolved? It's a convenient way to turn up or down the music without finding a phone etc. Any help out there??

hello, i have a beam soundbar (2 generation). i bought one era 100 to pair it as sorround. The problem is that when I go into the app under beam and click on !add sorround”, it doesn't find the era 100. the  era100, meanwhile, I installed it in the wifi network and in my system but, even having put it in the same room, it is not found by the beam. Listening to a song I can decide which system to listen to it with but I can't get the era 100 to go as sorround. Where am I going wrong? thanks