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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

Moderator note: This article has been updated in December 2024. This article is intended to get you unstuck if you are having problems addin...
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6010 Topics
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Dj_NimbususContributor I
asked in Speakers
remote turn on the lamp Ikea Symfonisk

Hey. Is there a way to remote turn on/off the lamp in IKEA Symfonisk? Or do I have to do it using the button on the lamp/loudspeaker?

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benhargsContributor I
asked in Speakers
Ikea Symfonisk - disconnected from power, reconnected now no erhernet cables work

Hi, last night I disconnected my Symfonisk speaker and now it doesn’t recognise any Ethernet cables.  any suggestions on how to move forward? thanks

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Airgetlam
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Simmo3801Contributor I
asked in Speakers
sonos one microphone disabled

I've just had to add my Sonos one back to my system as I changed the WiFi password. It's listed as being on my system but it now has the microphone disabled and pressing the mic button doesn't enable it. I had to carry out. Factory reset to get it to connect if that helps. How do I enable microphone again please?

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UKMedia
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whiskeymikeContributor I
posted in Speakers
Spectrum problem

I have spent almost 11 hours on various telephone calls with Sonos tech support trying to get my Sonos One speakers working.  Technicians have told me that I must label my 5G and 2.4 with different names.  Spectrum tells me their routers cannot do this.  Are there cures for this problem?

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Yellowvette03
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Craig McCarrick
asked in Speakers
Era 300 line in issue with CD player

HelloI’ve just unpacked a new era 300 and want to hook a CD player up to it but having some issues. Currently the 300 is on the network ok and is working via the Sonos app, when I attach a 3rd party usb-c to audio connector and hook that up to my cd player (via headphone out port, no other output port available) I don’t get any output at all, the line out settings in the Sonos app are also unavailable.What could be going wrong? Is it that I’m using a 3rd party adapter and only the official Sonos one will work? Or something else? Thanks.

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tplpContributor II
asked in Speakers
Play 1 can not be added to new network

I moved home and now have a new wifi network. Have tried to set up 2 x Play 1’s on the network but nothing happens. Even when Play 1 is connected via ethernet it is still undiscoverable during the set up new network process.Factory reset process also just ends in a solid orange light. Can not get to green light at all, again ethernet cable plugged in.

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Ken_Griffiths
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UgyesContributor II
asked in Speakers
Speaker cannot connect after the relocation: new app, Mesh wifi

Hi, I’m facing an issue when moving a speaker to another room: this speaker is not visible in the new app (version: 80.09.04), but only I can see an error message: X room is not connected (X is the original room).I did the factory reset several times on this speaker, I deleted the old Sonos network created a new one, and rebooted the router many times without any success. The app cannot connect the speaker: it's always been lost in the adding to the wifi network stage.I have an Asus mesh wifi with a main and an AP router: the old room is served by the AP router the new room is for the main router. The speaker is working well when is in the old room. According to the router’s status information: if the speaker is connected to the AP router everything is fine, if the speaker is connected to the main router with the same IP address (only 1 DHCP server is available at home), the speaker cannot be visible in the new app.How can I change the speaker's AP router assignment in the new app? Or

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Stanley_4
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dbr82Contributor I
asked in Speakers
Queue is cleared after power outage

Dear all,my Sonos speakers (Sonos Play:5 Gen 1, several Sonos Play:1, Sonon One, Sub, Roam) forget their queue content after power outage. I guess this is currently by design and I have to admit that doesn’t happen often but I have connected my speakers to my home automation (swtch light on > start playing / switch off > pause) and every time when my speakers get disconnected from power (e.g. due to power outage) and restoring power, they boot up with an empty queue and I have to add a radio station again manually to all speakers. It would be nice, if the speakers could keep the last played play list with track and position, radio station or whatelse. I’m not a programmer, but speaker settings also remain after power outage, so in general it should be possible to keep some information beyond power outage. Maybe this should just be considered as feature request.PS: I thought about a workaround via my home automation but it’s difficult for to keep track of the queue information an

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DJKOHNContributor I
asked in Speakers
sonos 1

I can't  reset my Sonos One 

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Stanley_4
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CornettaContributor I
asked in Speakers
Sonos One Doesn’t seem to want to work

Been boxed up for years took it out reset it several times plugged in either net etc. won’t connect  

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melvimbe
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StefmntContributor I
asked in Speakers
plus de signature sonore a la connexion

Bonjour mon éclairante enceinte sonos n'émet plus le son "mot de passe" a la connexion du coup impossible de la reconnaître, solution? Merci Moderator Edit: Google Translate- Hello, my sonos illuminating speaker no longer emits the "password" sound when connecting, so it's impossible to recognize it, solution? Thanks

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John SparrowContributor II
posted in Speakers
Play3 and Play1s not playing chime during setup.

I have a handful of older play3s and play1s that I wasn’t using, so I decided to give them to a friend. To get them ready, I tried to connect them to my system so I could update them, then factory reset them for my friend. Adding the speakers to my system was a nightmare. When the app told me to listen for chimes after connecting my phone to the speaker’s temp wifi, none of the speakers played the tones(are they too old to download the mp3?). I got around this by temporarily wiring in the speakers (though the app still failed to see them when prompted to press buttons on the speakers) when I removed the cable part-way through the setup, they finally added. I updated the speakers to my system and verified they worked by playing some music. Then I factory reset them and took them to my friend’s house. There I ran into the same issue with the speakers not playing chimes during setup of a new household. The problem was my friend’s router doesn’t have ethernet (most don’t these days). Is it

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Airgetlam
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GMack72Contributor I
asked in Speakers
Unable to reset a Sonos Play:3

Hello i have a SONOS three that will not reset. i have reset three other SONOS three and, a connect and a SONOS 1. all were successful. is the speaker dead or do i have another option??? Please help. Moderator Edit: Moved title to thread, adjusted title.

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DelphinusContributor II
asked in Speakers
Sonos Play 5 Gen 1

Hello, I have just bought a Sonos Play 5 Gen 1 from a good seller on eBay. The speaker is in great condition ... but ... I can only set it up via ethernet connection and when I subsequently try to use by WiFi it can't find the network. I have factory reset twice but to no avail. Using ethernet is fine but I want the option to connect to WiFi. Any help and advice gratefully received. Thank you.

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JosephCarrere65Contributor I
asked in Speakers
Probleme connexion play 1 au WIFI

Bonjour,J'ai installé une box HUAWEI B628_265  4G récemment mais lorsque je veux connecter mon plat 1 au réseau wifi on me demande de rentrer le mot de passe WIFI ce que je fais, mais il me met :" Nous n'avons pas pu nous connecter au réseau WIFI "". Vérifiez que vous utiliser le bon réseau WIFI et le bon mot de passe"  J'utilise bien le bon wifi et mdpJ'ai essayé de rentrer le wifi manuellement mais ça ne marche toujours pas.Merci de vos conseils…*Moderator edit: Google translation - Good morning,I installed a HUAWEI B628_265 4G box recently but when I want to connect my dish 1 to the wifi network I am asked to enter the WIFI password which I do, but it says:"We could not connect to the WIFI network". Check that you are using the correct WIFI network and the correct password. I use the good wifi and mdpI tried to turn on wifi manually but it still doesn't work.Thank you for your advice…

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VeryFrustratedSunosTrending Lyricist I
posted in Speakers
Sonos web controller

My web controller (windows 11) just stopped working yesterday. Says it can’t find my system, but the app on the phone is working fine. Anyone else having this issue. Have rebooted everything.

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Trod1Contributor I
asked in Speakers
play 5 gen 1

Can my gen 1 play 5 be used with the new app?

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UKMedia
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RegretfulContributor I
posted in Speakers
Will not work with Starlink

What is the issue with Sonos and high end products?  Sonos will not work with Starlink and it will not work with Apple’s Siri! These are two cutting edge technologies, why is Sonos not doing anything about supporting these technologies?  I purchased an Arc, 2 of the S1’s and a Sub a few years ago. I recently went from DirectTV to Starlink for my internet service and now all I have for sound is a high dollar sound bar and three other speakers that just collect dust. Come on Sonos, you can do better than this!

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EmilyJohnsonRozelContributor I
asked in Speakers
sonos not working

Our Sonos system and app frequently fails to work in our house. We have excellent WiFi so that is not the issue. It is very frustrating.

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Airgetlam
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toninoContributor I
posted in Speakers
Era 100

I brought my Era 100 to Italy and it worked fine until the ridiculously poor update from Sonos. It doesn't work since the latest software update for which the CEO of the company apologized. What gives? I can connect to the Era 100, but when I select music from Apple Music, it just spins and never stops. The same thing occurred in the U.S. after the software update and them it was corrected. What can I do?

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Airgetlam
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JRHamContributor I
posted in Speakers
Music not playing when requested and cannot connect to wifi

When asked to play the radio I get no response from my Sonos one (gen2). When I ask Spotify to play music I get "sorry that device is off line". I have currently have the Sonos one hardwired to the hub as wifi also now not working. Tried so many things and going around in circles..😬

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Sotiris C.
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wolfcoachContributor I
asked in Speakers
cannot reset play1 speaker

I’m trying to reset my Sonos play 1 speakers after updating the app. The speakers stopped working the other day and the system disappeared and I was told by the app that I needed to update the app. After updating the app it said it found no system. So I’m trying to connect my speakers again, and resetting them appears to be the only option since the app update doesn’t see any system. After unplugging the speakers, holding the play button down and replugging it in until the light blinks orange. After that, nothing else happens. It never switches to green even after waiting 10 minutes.  I’ve unplugged it and now it just blinks white.   how do I get the system to work again? 

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Corry P
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RottymanContributor I
posted in Speakers
Sonos Era 100 Total Trash or am I missing something

I can’t be the only one with this issue.  I have had BEAM + ONE + ONE as my living room setup.  MOVE is in the Bedroom.  Was so happy with this setup.  Never an issue with the SONOs app playing music.  Never an issue with Apple AirPlay playing music or Podcasts.  Mutli room worked awesome.   I added two ERA 100 to my setup as a new room.  Setup as left and right…Very basic and simple.  Ever since I added those two speaker, I have had nothing but issues.  I was told that sonos support acknowledges a bug with airplay and lossless.  One speaker would cut out or both would drop for no reason.  They are still seen on the network, they just stop playing music.  These two speakers are the closest to the router, so it’s not a distance issue.  Not using any voice commands.  I’m relegated to use the sonos app to play multiroom and that sucks ass as well.  I’m lucky to make it through two songs in a playlist without the one or both Era dropping.  I have to go through the app, turn off that room,

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UKMedia
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aliceofdoomContributor I
asked in Speakers
USB music library

I’ve always kept my music library on a usb stick connected to my netgear router, which my sonos system could access through readyshare.  Sadly, my router died, and I had to replace it with a tp-link router, which also has a usb port, but it seems to work differently.  Does anyone know what’s required to set up a usb-share library with a tp-link router?

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GilesHicksContributor II
posted in Speakers
Setting up Era 100 as stereo pair in weekend house, without wifi

HiI am considering new Era 100’s as a pair.Their first use would be at a party in a rented house, where we might not have access to wifi, so I thought as they are bluetooth they’d be ideal, no hassles with wifi, just play direct to them. We only have older Play 1’s which cannot be used on a guest network, so I understand.The question is when you play music via bluetooth, or say through the wired dongle, when the speakers are not on a wifi network…. can you create a pair, or stereo pair, in bluetooth?Thanks

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Airgetlam
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