Skip to main content

Speakers

Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

  • 5,137 Topics
  • 22,270 Replies
F.A.Q.

Troubleshooting Sonos on WiFi

  • 22
  • 131
Edward R
Edward R
started this topic

Can't Add New Sonos Device

Moderator note: This article has been updated in December 2024. This article is intended to get you unstuck if you are having problems addin...
  • 1
  • 0
5137 Topics
N
neevoContributor I
asked in Speakers
Play 1 fails repeatedly to update after S2 upgrade

I really am struggling to get this to work and have googled relentlessly to find some solutions, but without any working. I have taken the step to update to S2 app and will plan to get a couple of devices to replace my old Connects. In preparation for this I thought I would try and get my Play 1 updated on S2 before I progress with other steps. Glad I did as I am really struggling with completing the update. I have tried: Waiting out the update. This takes around 3 hours to get to 75% but then progresses no further Force quitting the app when I get the error (1014), waiting for the green light to return, changing the WIFI back to my home, retrying. Factory resetting the Play 1Neither of these is showing any progress. Plus support wait in Australia is 90 mins and the chat is not manned.Anyone got some things I can try?

196416
R
5 months ago
F
FoggyDew1970Contributor I
asked in Speakers
Sonos 5 (gen1) - how do I reset ?

Apologies in advance - moved back home and want re-use my Sonos 5 Unable to factory reset and set-upAny assistance is gratefulThanks in advance

11461
Pools-3015
5 months ago
S
Scott_24Avid Contributor I
asked in Speakers
why do I have to keep rebooting my wifi

For weeks now, my sonos works less than 50% of the time. I f***ing hate this system. I end up spending more time trying to  make it work than I spend listening to music. I am throwing this garbage in the can it belongs in. It does not matter at all how good the speakers are if they keep cutting out. Reinstalling my amp and hardwired speakers tomorrow - they sound better anyway, and they never have and issues. Cant believe I fell for this BS tech garbage!Moderator Note: Modified in accordance with the Community Code of Conduct.

674
controlav
5 months ago
G
GeoffsonContributor I
asked in Speakers
Setting up play 1 I have taken from England to my Vietnamese home

Hi guys. I have a sonos system in England. Consisting of sub. Play bar and two sonos play 1.... I have split the system and have taken the two play 1 to vietnam.. But I can't get them to work.... I can't seem to get into settings on my sonos app. When my phone is, searching it's not finding the play 1 am I doing something wrong.. Thanks 

171
Bumper
5 months ago
J
JStormContributor I
asked in Speakers
Sonos connectivity with new app

One of the best features about Sonos is the ability to connect and play multiple speakers at once. So what am I supposed to do if the speakers won't even connect to each other anymore?? If I try music through one speaker and connect, pressing pause and play on another speaker only transfers the music to the new speaker instead of playing from both. I've already reset the speakers, plug and unplug, and I'm out of options. This only started happening with the new update. I have an android, 3 Sonos symfonisks, and 1 sonos roam sl. Can anyone help? The sonos app only says unable to connect, try again later

1125
B
5 months ago
B
BleuskiesContributor I
asked in Speakers
Mixing S1 and S2

Allof my components are S1 running on S1 system except a Move.  I upgraded my S1 play5 pair to the new s2 5s and nothing works together now.

71
Ken_Griffiths
5 months ago
M
MarNikContributor I
asked in Speakers
TV playbar vs Sonos speakers in the other rooms

This may have been answered elsewhere but I can’t seem to find it. My problem is when we turn on the TV all the sonos speakers go on and the sound is weird because it’s coming from other rooms and creates almost an echo sound. I have to go into my sonos app and deactivate the other speakers to let us hear just the playbar.  Then later when I want to listen to music I have to go into the Sonos app and reactivate the other speakers.  It’s cumbersome - I’m sure there’s another way.  What I’d really like is for the playbar to activate when the tv is on and only the playbar.  The other sonos speakers should activiate separately when I want to listen to music.  How do I separate them?

552
M
5 months ago
K
KendooContributor I
asked in Speakers
Connect of Sonos Play 5

How do I connect Sonos model PLAY:5 to my iPhone 15 Pro Max

263
K
5 months ago
D
Dan187856Contributor I
asked in Speakers
Line-In Autoplay settings not appearing

I have an audio device plugged in to the line in port on my Era 100. How can I change the autoplay settings for this line in source? The Sonos support pages say that this setting should be available for all line in devices, but I’m not seeing it in the settings for the device it’s plugged into. I’m wondering if this was something that is no longer available on the updated app?

1134
D
5 months ago
D
Disco KittyContributor I
asked in Speakers
Using Australian Sonos speakers in the US

Would Australian Sonos speakers including  Play1, 3, 5, Playbar & Sub be able to be used in the US if power adapters for the US are acquired? 

571
Airgetlam
5 months ago
I
Imsuggy528Contributor I
asked in Speakers
pairing gen 3 subwoofer and sl speakers

Why doesn't my gen 3 subwoofer and sl speakers connect/pair using my sonos app I've tried everything wifi is working properly my phone is working properly what's the main problem with the app finding my speakers 

81
N
5 months ago
P
PetethegermContributor I
posted in Speakers
volume

Je suis découragé! Le volume ne répond plus ! Sur mes sonos!!que faut-il faire pour régler le problème? Moderator Edit: Google Translate- I am discouraged! The volume no longer responds! On my sound systems!!what should be done to resolve the problem?

101
M
5 months ago
W
watkinson1Contributor I
asked in Speakers
Update errors setting up Sonos Ray

We just purchased the Sonos Ray soundbar, during setup and update, we are getting error code 1014 through the cell phone and error code 30 with the laptop.  I got cut off during chat and sending diagnostics and then lost my live chat.  I’ve rebooted the Ray, router, 5 times.  It hooked up by ethernet cable to the router which is right next to the speaker at the moment.  We have the eero Pro 6E mesh system.  How do I get this to go through so we can use the speaker?  about to return it and get a different product.We sent in diagnostics twice now.

1582
W
5 months ago
A
Abbafan1972Contributor II
asked in Speakers
compatibility with my system

Hello there.  we are thinking of buying a used Play 5 gen 1 - will this work with our current set up? S2 app, Beam Gen 1, with 2 x Play:1 Gen 1 as surrounds,  plus 2 x Play:1 in another room. Thanks.    

302
controlav
5 months ago
T
TerryTContributor I
asked in Speakers
Sub differences

What is the difference between the Sub and Sub Gen3

28928
W
5 months ago
T
thomamContributor I
asked in Speakers
Base system requirements

I have a couple of devices I want to give my daughter for her new house - a Play:3 and Play:1. Is this sufficient for a system or do I need a controller such as a port?

111
N
5 months ago
A
AgouradaveContributor I
posted in Speakers
new software has created very unstable system

Since I updated Sonos software I have a totally unstable system…tech support told me it was router issue. I spent the time and money to install a new mesh network and this has not helped. Speakers cut in and out of service, streaming starts and stops and app volume controls and speaker selection doesn’t usually work.Even with a hard wired Ethernet the system can’t be counted on.Anyone know if these issues are going to be fixed soon? Old software version was very stable.

1064
Bumper
5 months ago
B
BiskossContributor I
asked in Speakers
Can't play through two Roam speakers at same time

I have two Roam speakers and want to play the same music through both. This should be an easy process (click on the multi-room/system icon, select both speakers, click apply, and voila) but since a recent app update all I get is "can't connect, please try later" This happens whether I start with one speaker or the other. I've hard rebooted both speakers. Still no joy. Any ideas?

1315
Ken_Griffiths
5 months ago
O
OManContributor II
asked in Speakers
Is Play:5 stereo pair with Sub Mini supported?

I have a stereo pair of Play:5 gen2 that I cannot add a minisub to it.  Is it supported?According to this link, it should be supported: https://support.sonos.com/en-au/article/sonos-products-that-support-sub-miniIt does not specify if in stereo pair mode is supported.The Sub mini pairs with 300, Five and One speakers with no problem.

1221
O
5 months ago
B
BabangidaContributor I
asked in Speakers
Sonos Sub Gen 3 Rubber L Shape Feet

Hello everyone , The problem I have a sub gen 3, and  the L Shape rubber feet have gone missing? Ive only moved it for cleaning purposes but just noticed only one of the rubber L shaped  feet is left on, Can anyone help me please? The sub comes with them of course built in I thought but obviously they are just rubber stickers and they have dropped off and I had no idea and I cant find them, only one remains? Is this normal?I assumed the sub would be one fixed part with fixed feet and not flimsy stuck on feet at this price point? What do you guys think? Should I make a template and use a normal furniture floor foam pad? Or can I buy them anywhere? A few of my searches revealed that other customers contacted Sonos by email and got sent the round pads free, but they sit on the side of the unit when laying horizontally. I only have the CEO address from the APP? Obviously that gets ignored! And the phone is a few hours wait or I can speak with a Bot? Does anyone know the contact email for r

1213
buzz
5 months ago
C
ChundyvContributor I
asked in Speakers
sonos one

Hi - I have a Sonos One A100 model s13. I am trying to find a second hand product to add to my system. Is the Sonos One SL the same product?  many thanks for any help. 

511
AjTrek1
5 months ago
W
WolnyContributor I
asked in Speakers
Sonos One buttons don't work any more

For 3 days now my sonos one (2. Gen) buttons (Volume Up/down, microphone) don't work any more. It's still connented to my network, so I can play Music via internet, but I cannot use any button. I also disconnected and reconnected it to the power-supply several times. After that the Sonos white light flashes a couple of times...but after that all ist black (no lights in the box).I had some network problems within the last days, but since yesterday the connection is fine. My other two Sonos one work fine, but the one in the kitchen has the problems mentioned above. Does anybody have a clue what I can do?

1243
Stanley_4
5 months ago
O
OnionboyContributor I
asked in Speakers
cannot connect play ones after reset

Hi, I've reset 2 play ones , the app can find them but when the speaker plays a chime it won't connect, says check your mic ? Tried on another phone to rule out mic issues System gone crazy after the new app was released 

170
O
5 months ago
D
DungeonClownContributor I
asked in Speakers
Play:1 can’t connect to wifi after password change

I changed my WiFi password and now I can’t connect my play:1 to WiFi anymore. The Sonos app can’t set the WiFi password because that is not supported for this model (what???) I can connect it by cable but that is not what I want.The Sonos s1 app can’t connect to it because it says the system is S2. It tells me to downgrade but that option is unavailable in the Sonos app.I’m stuck!

824
D
5 months ago
T
TomfbaxContributor I
asked in Speakers
Sonos one wont connect to wifi

I’ve moved home and so internet. After lots of various factory resets and trying everything I can find on the internet, I have finally got my Sonos products (one and beam) to work and with Alexa. HOWEVER only when the One is plugged into the router with an Ethernet cable. As soon as I unplug it then it stops working. 

160
T
5 months ago
Terms & ConditionsCookie settings