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Highly Disappointed New Customer Sonos System – I day old system

After nearly ten years of wanting a Sonos system, I am now trying to figure out whether to keep this or take it back after reading the horror stories about the app

  1. Single Use was to be Home Theater
    1. Sonos App
    2. Sonos Arc
    3. Sonos Sub-Woofer 4
    4. Sonos ERA 300
    5. Sonos ERA 300
    6. Sonos ERA Stands

Eventually, I was able to connect all of these to a family room after changing to Channel 6

What works

From the app, I can play music, and it comes out of all speakers and soundbar

BUT

Two Problems

  • Volume stuck on 15
    • From the app, I can turn the volume up but after a few seconds it reverts to 15
    • Under Volume Limit it is turned off   
  • TV Remote overridden
    • The TV will only play through Sonos ARC and for some reason, not the other speakers
    • Worse, Sonos won’t allow me to use the TV remote to select the TV Speaker and keeps reverting to ARC and the low volume

HELP PLEASE !!!

 

I’d call Sonos about your first problem. Make a diagnostic first after this fault occurs. This should not be happening.

The first part of your second problem might be TV settings. What does the app say about the sound format you are getting:

The second part of your question looks like normal behaviour for Sonos. Unlike some competitors, Sonos seems to interpret the CEC protocol in a way where they ask the TV to return sound to Sonos a lot more often. The only way to solve this is by temporarily turning CEC off on your TV.

As a sidenote, I am happy with this behaviour. If something goes wrong with my system resulting in sound coming out of my TV speakers, I want my Sonos soundbar to take it bake as soon as posiible, without me heaving to dive into tV setting. I have not bought a soundbar the ever hear my TV speakers again.

Disappointed to Happy - SONOS was absolutely fantastic in response 

Dear All

After buying the Sonos system and battling through channel set up and more, there were still issues which prompted my note. Couple this with the unbelievable amount of noise about the new Sonos App, I thought the road forward was going to be a “cable company style nightmare”. Anyone who has battled an ISP or cable company knows what I mean. 

So, I called customer service and although it was a long hold time, they asked me to run a diagnostic test. 

The guy answered and I am sure he was in the Philippines and that is fine, but he immediately reviewed the diagnostic code and presented two options to check in the system. And to my astonishment the system with limit volume and connectivity issues has been solved 

Thanks Sonos and Thanks Adrian in Tech Support 

Truly I am shocked at how well this ended 

P 

Thank you for your assistance but I had solved it 

Appreciate your help 

P 

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