i have a gen 3 sub that I’m connecting through the app on my iPhone (14 pro max) and it goes through all the setup steps to join my group just fine and works but it will not stay connected. it disconnects from the app and the network within minutes of working. I’ll reset the sub and redo the setup again only to end up in the same situation. Any recommendations?
Answered
my sub gen 3 will not stay connected
Best answer by Airgetlam
Please stop resetting the Sub. Instead, try unplugging the power from the Sub, and reboot your router, waiting a couple of minutes for the router to come back up before plugging back in the Sub. You may want to check for wifi interference near the Sub, or the speaker it is bonded to. And if this doesn’t work, I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. But don’t post the resulting diagnostic number here, they get sensitive about GDPR.
There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.
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Please stop resetting the Sub. Instead, try unplugging the power from the Sub, and reboot your router, waiting a couple of minutes for the router to come back up before plugging back in the Sub. You may want to check for wifi interference near the Sub, or the speaker it is bonded to. And if this doesn’t work, I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. But don’t post the resulting diagnostic number here, they get sensitive about GDPR.
There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.
If this keeps happening consider adding static/reserved IP addresses for all Sonos from your router’s DHCP settings page.
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