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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system.  Firstly, this is with...
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Edward R
Edward R
started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...
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4841 Topics
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NikinokinooContributor I
asked in Speakers
update play 1 onto new wifi

Hi I have recently update our router and cannot find the Ethernet cable for my Play 1 Sonos meaning I can’t get it to reconnect. Trying to do the connection via tge app doesn’t seem to work.Can anyone tell me what type of Ethernet cable I need to get please? I’m in the UK.Thank you. 

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4 months ago
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NinaWagsContributor I
asked in Speakers
“not connected”

My products are added to my profile, but at the top of the profile in the app it says “not connected”. My phone is connected to the wifi, as is each product. But it seems my overall Sonos system is not… please help 

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4 months ago
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Frederik.wikstromContributor I
asked in Speakers
Connecting TV and playbar

Hello,I had problems with my Sonos system so I reset the speakers, deleted the Sonos app and reinstalled it. I have added my Play 5 gen 2, my Sub and my playbar and it works fine. What does not work anymore is that it is not possible to adjust the volume on the playbar with the TV's remote control. It has always worked before. Playbar and TV are connected with optical audio cable. It works to regulate the volume with the Sonos app on the phone, but it is far too cumbersome. Can someone help me? Best / Frederick

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4 months ago
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Kazza99Contributor I
asked in Speakers
"There was a problem checking for updates"

Totally new to Sonos.. Had a ROAM supplied with a new caravan today  Got it home to connect to the Internet and the app says I need to do an update.OK... Go to "update" and get a message saying problem checking for updates. I cannot go back to the main dashboard.I have uninstalled the app.I have rebooted the intenet/wifi/app/speaker I cannot use it at all as I can't get passed the update problem.. 

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4 months ago
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TomSpursContributor I
asked in Speakers
i have been having trouble for 2 years now

My products atm cant be found, i have switched router, and it found my daughters ray, but it cant find my soundbar, sub and two speakers, been having trouble for 2 years, dont feel the company of sonos is all that helpful either.

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Bumper
4 months ago
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Barfo_SwillContributor I
asked in Speakers
Missing Products and connectivity

I was using my Play 1s in a stereo pair under S1 App, they kept disappearing and twice I had to factory reset to get them to reappear. This happened again recently and I have been unable to add them back in.I had resisted moving to S2 App as I had an older Connect which was not S2 compatible. Having recently removed this and replaced with another (non-Sonos device) I decided maybe S2 would sort my Play 1 problem. How wrong could I be. Now I can get to a stage where I see there is a Play 1 device to configure and go through the steps until it tells me I need to update the device. (BTW it won’t connect via ethernet will only be seen if disconnected from wire network) I proceed and it askes to set up temp wireless connection and starts the update process, I can see from my phone that it is connected to a temp wireless network and uses 4G to connect to the Internet, Play 1 has flashing green light. After about 30 minutes the Play 1 starts to flash orange and my phone is reconnected to my i

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4 months ago
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TruxzContributor I
asked in Speakers
Symfonisk

Is there any way I can connect a bluetooth record player to my symfonisk speaker through the sonos app? 

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jgatie
4 months ago
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DaddaContributor I
asked in Speakers
Sonos five is dead, can not start

HiMy sonos five wount turn on. Nothing has happened it just stopped working.Anyone with any tips?The indicator does not light up at all

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4 months ago
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Luisete82Contributor I
asked in Speakers
Can I have a playbar connected in the same house to Sonos app and Sonos S1?

Hi everyone,I have in my house a system with a playbar in the living room and other Sonos connect amp, play 5 and Sonos one around the house. Controller all of them with the app Sonos S1. Today I bought 2 Sonos One (2nd generation) and a sub mini. The Sonos One can work with the Sonos app and the old Sonos S1 (like my old Sonos Playbar), and the sub mini works only with the Sonos app. So I had thought to use the Sonos app to set up a system only for the living room, for the home theatre, with my old Playbar and the new Sonos One and the sub mini. When I try to set up a new system it does not detect my playbar. Does it mean I have to delete from my existing system the playbar? I hoped I could keep it there. So I want to watch a movie I just start the new Sonos app. And If I want to synchronise music around the house, I just start the old Sonos S1 app and control the playbar and the new Sonos One. Can I do that?

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Pools-3015
4 months ago
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Blackstone23Contributor I
asked in Speakers
connectivity

Is it possible to connect a speaker from 1 gen like play 5, to a speaker of gen 2 like the Ikea lamp?

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AlexPermit
4 months ago
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GiGiLove2Contributor I
posted in Speakers
ReBooting Sonos1 speaker

I want to restore speaker to factory default or show me how to connect to new WiFi

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controlav
4 months ago
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ringottuContributor I
asked in Speakers
Dead Gen 2 Play 5

I am sure I am going to get the same answer from what I have read, but has anyone had any luck at all with a dead Gen 2 Play 5? I have 2 of them and neither will factor reset at all. Completely useless now. I can’t get them to connect at all. Wired or not. They are just gone and won’t reset. Has anyone had any luck fixing this or gotten any support from Sonos aside from their BS refurbished replacement? 

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AlexPermit
4 months ago
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Liz HouckContributor I
asked in Speakers
Voice mic & Sonos 5

Hi! I teach yoga and we play music via Spotify during some classes over two Sonos 5 speakers. The music sounds great, but it’s a big room with a lot of hard surfaces and even though I try to project, speak slowly and articulate my words, I believe students sometimes have trouble hearing me. I am wondering if there might be a way to mic 🎤 my voice? I’ve read some of the threads and understand there are some issues with a delay. Any suggestions are appreciated. Thank you! 

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4 months ago
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Dirk55Contributor I
asked in Speakers
Firmware changes - should I update?

Due to the disaster with the new app, I started looking into the recent Sonos developments. I was totally surprised to find out that there is a web interface that can control my boxes at home! Only protected with username password, no two factor auth. In the context of the software development skills that Sonos so publicly displayed, I lost all confidence, that Sonos can do proper web service development or even proper secure development. So in my eyes, the web service that exposes my boxes to the internet is to be considered totally insecure. It represents an unacceptable risk to my personal local network and data.With that I revoked internet access for my Sonos boxes and only use Airplay2. Now I want to sell my Sonos setup as long as the prices for used boxes are still ok but I do not know if I should update the boxes before I do.I was wondering if anyone has found any indication what firmware changes have been done after 78.1-52020 (my current firmware version). The release notes ne

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AlexPermit
4 months ago
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ZramzContributor I
asked in Speakers
play 1 stopping alone

I run a,system of 3 x play 1 with sonos s2 app. All are connected to the same WiFi. All is good until one or two units stop working - the third is still on pumping music. On the app it shows that they are connected but no music comes out. Then they either start working alone, or I have to temper with the app hoping that something will do it. The thing is that it is not always the same. 

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Airgetlam
4 months ago
jeep guy
jeep guyContributor II
asked in Speakers
switching speakers

So with the new app when I want to combine several rooms of speakers I go to where it shows them and I pick the ones I want showing yellow dots. I hit apply and it states cannot connect. Try again later.  I’ve uninstalled the app and reinstalled and still nothing. Any ideas?

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jeep guy
4 months ago
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HYBE
asked in Speakers
connecting isuue IKEA SYMFONISK

Hello, I am writing from Korea to inquire about the current situation.I purchased the IKEA SYMFONISK series but am unable to connect it using any method. I have tried using the audio PIN, the PIN on the back, and even connecting via an Ethernet cable, but nothing works.Suspecting an issue with the speakers themselves, I attempted to connect three different SYMFONISK speakers, but none worked. I also considered that the issue might be with the switches, so I tried two different Korean switches(iptime, netis), but they too failed to connect.Thinking it might be an issue with my mobile devices, I tried connecting with two Android phones, two iPhones, and an iPad, but none were successful.It seems to be an app issue; the older version of the app doesn’t even allow connection without an update. I’ve heard news about a new app update, but it seems the problem occurred after updating the app. Are there others experiencing similar issues with various devices not connecting? Additionally, is th

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4 months ago
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Giovanni RosaceContributor I
asked in Speakers
sound down

The volume of my era 300 goes down at 15% immediately , the level control is disabled 

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4 months ago
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AjMNContributor I
posted in Speakers
Services and options to play Sonos keep disappearing

With each new update, we lose previous music options and continue to get funneled towards more subscription based services. We invested heavily in Sonos products- have them in every room.  Now our local radio options disappeared. We can only access them through I <3 Radio and TuneIn, which offers a "90 day free trial". None of these services we are now allowed to play actually broadcast article, track or album info.  This follows the loss of being able to play local files from my phone.  I feel like Sonos has done a huge bait and switch. I regret purchasing the system.  It's great if you want to use it to stream Low res audio. Beyond that, just prepare to hook them up to your credit card and you're set.  I'm super irritated. This seems borderline illegal. 

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4 months ago
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Lorenzo 845Contributor I
asked in Speakers
Multiple problems

I am genuinely wondering whether I should just return the Era 100 I bought recently. 1. Have to use the PIN to connect, just refuses to be found on the system.2. Will not connect Alexa Amazon voice service.3. Which I need because the Sonos voice service is dreadful, literally tells me it can't find BBC stations.4. Can't clear the queue, so basically I have to reset after playing ANYTHING/EVERYTHING.5. Customer service is a joke.Any thoughts? Unlucky and it's a faulty unit or is it really as terrible as this? Never had any of these problems with the Sonos One or the previous apps.

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4 months ago
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RichieWild2810Contributor I
asked in Speakers
Since Upgrading The App, I Cannot Group My Speakers

At work we use Sonos to play music around the shop. Since upgrading the app I cannot group the speakers. Each speaker can play the same radio station, but there are 6 different streams and different commercial breaks. How do i get the same thing to play in sync now?Also, if i try to update i get told to sign in, but i am already signed in. 

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Gabriel Z
4 months ago
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BPD-DanEnthusiast I
asked in Speakers
Sonos System

I’ve recently been gifted a Sonos Play 1 and it’s possibly the worst thing I’ve had. First I couldn’t connect to the WiFi but now that’s the least of my issues as I can no longer do anything. I’m constantly told I need to sign in as the systemowner. I have done. I’ve reset, restarted, deleted and reinstalled and still get this message. It’s not linked to the old owner. When I sign in onto Sonos online I can see that it’s been set up since middle of April when I received it but it won’t allow me to remove it or do anything. I know it’s a lot of waffle but I’m losing my mind with it. 

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4 months ago
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KironeContributor I
asked in Speakers
Sub (geb3) update issue with arc

I set up sonos Arc and Sub + one*2 last year.I tried reconnect Sonos One last week, then the App said I need to update. But it fails many times and I reset Arc and Sub.The Arc works. It keeps failing again when I tried to connect Sub.I tried reset the Sub, rebooting my router and connect the ethernet cable but the result is same.Does anyone know how to solve this?error code 30 and 1000 

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4 months ago
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DJamesAvid Contributor I
asked in Speakers
Era 100 - Bluetooth Cutting Out when Grouped

My turntable and Era 100 are Bluetooth paired with no playback issues. When I group my other speakers, the sound cuts in and out every few minutes. The Era 100 however is unaffected. The never happens when I stream music over WIFI, and the speakers are all with a close proximity of each other.Is there a way to resolve this at all?

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4 months ago
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EleeleeContributor I
asked in Speakers
How do I use SONOS speakers with iPhone and iPad?

Sonos connects with Spotify and Apple Music on my iPad, but not on my iPhone and it does not connect with Podcasts or other audio on either my iPhone or iPad. How do I connect them?

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4 months ago
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