Speakers

Hi community I've just swapped my broadband from Sky to Virgin Media (hub5) and I've tried several attempts to get my sonos to connect to the new WiFi and so far I've failed.So far I've tried the following:1. Factory reset the sonos (play 1 - older model)2. Split 2.4 ghz and 5 ghz3. Plug the play1 to the router with a ethernet cable My sonos app (on my phone) can find and connect to the sonos (when setting up a new system) but when it asks me to then connect to the 2.4ghz network it can't connect (and I'm definitely putting the password in correctly!!)Please can someone tell me what I'm doing wrong?Screenshot of my hub settings below:  

Two of the three speakers are not playing in the group.

I disconnected them as surround speakers. Since then they have not been able to connect to my account. I have tried everything also with PDS cabling. it comes up with the following response:There was a problem connecting to your account or check your WIFI or try again later. Router config. Follows all regulations and it is the only router on the network.. 

I just purchased a new ERA100. I cannot get it to connect to my Sonos boost on my excisting system. In the network matrix I can see it as  WM1 - which means it is not connected to booster right? All other units are connected to WM0 as supposed.  how do I get the new unit to connect to the boost? 

Is Sonos era 100 an outdoor speaker, can charge it and go out with no cable  

My Sonos speakers unexpectedly cut off then come back on. When I look at my speakers some of them are connected to my xfinity pods vice the gateway. How do I fix that?

I have 2 Play:1s. I don’t use them often, but have been reliable for many years. Tried to use them this past week and they have both disappeared from the app. And my system also can not be found. No changes to wifi, network, or router. Tried to reconnect. No luck. Factory reset one of them and the app goes through the set up process and adds the speaker to the system with a final warning that the speaker has been added but may not be visible. If it’s not, unplug it and add it via system settings. This proven unsuccessful now three times. 

I have bought a lot of Sonos products. I am disapointed with the current situation related to the play one speakers and their wifi issues. The fact that sonos tech support is encouraging people to manually adjust their router settings is troubling given the security risks that can arise. 

We moved into a house where the owners left behind their Sonos speakers. We also have a prior system in our prior house. We can see and use the speakers in the house, but I can’t manage the system since it is still managed by the previous owners. I also tried adding one of the Sonos Fives from our previous house into this system (or just into a new system) and that didn’t seem to work either.  So here is what I want to do.Create a brand new system under my account that includes the Sonos speakers than came with the house, as well as our existing speakers. Is Factory resetting all the speakers the only way to do this (assuming I can’t contact the prior owners to transfer the system)? If I could contact the prior owners (they moved out of town) should I ask them to transfer ownership or “forget” their system.  Thanks 

I changed by router password and it looks like I have to go through every existing Sonos item and re-connect it.   Is that right?Thanks 

Hi All, I own two Era 100’s configured/linked together as a stereo-pair in my living room. I want to buy a 3rd Era 100 for the Kitchen and use synchronous multi-room streaming so I can walk between my Living room and Kitchen with the music perfect in sync. Would this work?

WTH do I have to completely reinstall my system to get these speakers to work.  These are great speakers, but the software is a total POS.  Half the time I open the app it doesn’t show any connected speakers and I have to go through the entire set up again.  The other half of the time it won’t connect to my wi-fi system with no explanation.  Why does listening to these F’ing things have to be so hard??

dose sonos work with tp link axe5400 mesh system?

Fehler 1106 bei sonos five, wer kann helfen

Trying to report a bug but can’t figure out where. Recently on my Era 100, most noticeably through Apple Music which I use most often, the next song in queue will play, but periodically no sound will play. App shows time elapsing on song, but no sound. Hitting back to restart the song then fixes issue and sound plays as normal.

My system is currently a mix of S1 and S2 products. I would like to upgrade them all to S2, but I have one (Play:5) that isn’t S2 compatible. I have an idea to get the Play:5 to work on an S2 system, please let me know if you think this will work. 1: I have an S2 compatible Connect:Amp2: Use speaker wire to RCA out of the Connect:Amp3: RCA to aux connection4: Aux line in to Play:5I know I’ll probably have to control volume separately on the S1 app for this, but it seems like I’ll least be able to group the Play:5 (via Connect:Amp) with the rest of the system this way. Any thoughts?

Green light projecting - says off in the appwouldn’t  be so bad if it wasn’t the bedroom!why? and why does every week feel like “just another thing has broken” 

Hi there, We’re planning to change the layout of our living space, we’ll sort of divide the couch space from the kitchen space by a open ceiling to floor shelf that is connected to a wall, means off center, and you would pass the shelf when going from kitchen to couch. Attached is a screenshot of the situation. Questions is: I will sell my Sonos Beam, because watching TV is less and less important. Switching the 55 inch to a 32 inch that sits on the shelf. I need a new Sonos speaker for Music and Radio that will sit on the shelf. Is the ERA 300 a good speaker for the situation? Would you turn the speaker to the living space, or kitchen space, or would you turn the speaker facing to the side of the shelf? It will only be one Speaker because two will not fit. thanks for your opinions.s.

Hello, how can I deregister a sonos product?

I have updated the Sonos app and am trying to install my two Sonos play one speakers to my existing system. I have installed an ethernet cable and connected them to my router unplugged them then plug them back in while holding the pause button until the Amber light starts flashing it only flashes red and has been doing so for about 15 minutes. Is there anything I can do to, accomplish this and reinstall these to my system 

I work for geek squad I've been doing this for 12 years. I would always recommend Sonos for their quality and ease of setup. But in the last change of the app and updates, they are unusable. They will not connect to the internet via Wi-Fi or ethernet they are absolute nightmare to get going. I don't know what you have done to this product but I no longer recommend them and I refuse to let any of my employees sell them. Do better

I had a system with six Fives set up and working perfectly. I moved house - using exactly the same wifi  system name and pw - and now, although the wifi sees all the speakers and AirPlay from my phone works fine, I have two problems with two different kinds of “registration”:- the speakers are not discovered by the Sonos app when I do “add product”​​​​​​​​​​​​​​-Sonos says they are not registered to my accountI’d like to be able to 1] use all the functions of the app and 2] rename the speakers to correspond with the rooms in the new house, etc.My eero wifi recognizes the Fives’ device names (eg, Sonos-347E5CD53DA0) as well as the names I assigned (eg, Living Room).  But the Sonos app doesn’t even see them.   How can I add them to my (now empty) system?  How can I change their names?Thank you in advance

I bought Sonos five today an connected them successfully to Sonos S2. Have used Sub gen 1 in a S1 system before. Removed the Sub from the S1. Reseted to factory. Sonos S2 still does not find the Sub. Why?

Do I have to adjust the volume of my era 100 speakers during setup or does it happen by itself? If I have to do it then how is it done?

This is the email after getting off the phone:“Hello Thanks for Contacting Sonos support , Here is the following email with the information we discussed beforeToday we discovered that they are like 7 network devices sharing same network name > 4 devices from company neatgear and 3 from company called Humax and thats making the system to change between one or the other one so we have to make sure they have different network names or you can ask your Internet provider if they could bridge the network so we can prevent this issue from happening If you have any questions please give us a call”I asked multiple times why I could not just factory reset the devices and he was ignorant. He also said he would link how to fix the situation in the email and there as nothing attached and no instructions. It seems the support person misunderstood the situation. There isn’t a secondary bridge; it’s a single network provider. I tried to clarify that while I can adjust the router settings, I don’t s