Skip to main content

Speakers

Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

  • 5,133 Topics
  • 22,247 Replies
F.A.Q.

Troubleshooting Sonos on WiFi

  • 22
  • 131
Edward R
Edward R
started this topic

Can't Add New Sonos Device

Moderator note: This article has been updated in December 2024. This article is intended to get you unstuck if you are having problems addin...
  • 1
  • 0
5133 Topics
C
CM87Contributor I
asked in Speakers
Play 1 Fails to “Chime”

Hi all,For many years I’ve used two Play 1s with no issue. Two or three weeks ago however they both disconnected from my system. I was able to readd one (however it doesn’t show in my Sonos app, just in Spotify?), but the other won’t. I’m able to get to the point where it says the Play 1 should “chime” to be registered by my phone, but it never does chime. I tried calling support but after waiting 1 hour + and getting ahold of a person, the call was disconnected and I received no call back.  Any advice? Thanks.

1780
C
5 months ago
R
rugrunnerContributor I
asked in Speakers
does era 100 speakers have tv dialog or just the music?

When watching a cable tv show with a beam sound bar, does an era100 speaker have the dialog as well as the background music of the program?

1237
AjTrek1
5 months ago
A
anikContributor I
asked in Speakers
Playing HiRes

Hello,I am very new to all this. I have a Sonos Arc, Era 300, and Sub. I have installed the Sonos app.  My music streaming services are the following: Qobuz and Tidal.I mostly use Qobuz. I only listen to HiRes albums. Nonetheless, my ignorance comes to the topic of how to play HiRes music with my Sonos system. Thus, how to play HiRes with the Sonos? Do I just use Airplay when I am on the Qobuz or Tidal app, or alternatively select the Sonos system directly (which is called ‘Stuen’ in my case, please check the attached image)? Or to play HiRes with the Sonos system, do I have to use the Sonos app and play directly from there? I am not sure which option makes sure that the system plays HiRes.   

38228
R
5 months ago
T
Taco 58Contributor I
asked in Speakers
Sonus software update

  Intestersting read about software update chat  Give me a moment to connect you. Chat started with Stefan N Hello, my name is Stefan. Your case has been reassigned to me and I'll be happy to assist from here. Please allow me a moment to review your ticket so we can pick up where you left off. In the meantime, feel free to provide me with any additional details you think might be helpful. i would like to congratulate the developers for bricken my sonus 1 speaker system upon app updating my music lib has disapeared and when trying reconect it comes back with error 913 upon looking on web it is a common issue please advice how to rectify Thank you! This revitalization of the Sonos app is our most ambitious software update yet, and aims to address what our customers have been asking us for. It’s a huge undertaking, and we are taking the time and effort to ensure all features work seamlessly and meet both our standards and the standards of our listeners. With this commitment in min

880
T
5 months ago
S
sfwingerContributor I
asked in Speakers
Sonos Beam (Gen 2) + Roam + Play 1

I want to move some of my existing, older Sonos products from my primary home to my vacation home. In my vacation home I just bought a new Sonos Beam Gen 2. Can I group this with an older Sonos Play:1 and Sonos Roam (gen 1). Can I group all of these in one group and play synchronized music? Also, I’m pretty confused on the various apps. Ideally there would just be the Sonos App that works with all products. However reading through this forum and doing some online searches it appears there are the following:Sonos App Sonos S1 App Sonos S2 AppIs that correct? And which app do I need to use to create a group of Sonos Beam (Gen 2) + Roam + Play 1? 

504
N
5 months ago
Y
YoutubeSucksContributor II
asked in Speakers
SONOS App Connection Resets - Office And Home

I have a Sonos Playbase and Sonos SL at home, and a Sonos SL in the office.Every time I switch locations, I have to go through a frustrating process to reconnect my devices to the app. Here's what happens:At Home:“No Products found” Go to System Settings > Update Network Follow the prompts and enter the WiFi password Press the buttons on the back Devices connect to the appAt the Office:“No Products found” Go to System Settings > Update Network Follow the prompts and enter the WiFi password Press the buttons on the back Devices connect to the appBack Home:“No Products found” Go to System Settings > Update Network Follow the prompts and enter the WiFi password Press the buttons on the back Devices connect to the appAnd this cycle continues every time I switch locations.Has anyone else experienced this? How can I resolve it? Let me know if you need more information. 

262
buzz
5 months ago
J
jovrevenContributor I
posted in Speakers
Setup for an open space (music centric)

Hello,I have this open kitchen/ l living room area, as visualized in this image: Yes… I know... only one simple Sonos One mounted near the ceiling on small piece of wall next to the kitchen wall.My goal is to upgrade this place, keeping the focus on music listening. The kitchen area is where we are the most while listening. Let me take you through the journey in my mind so farEra:100 has line in! Ideal for my project-T vinyl record player (that I can connect to the Sonos setup).It will fit perfect on the vinyl table. Maybe better switch my Sonos one with another era:100 as well for some pairing? I hear good things about stereo pairing, they even “challenge” a good pair of era:100 with single devices like era:300s  Hmm, the era:300 has line in as well. It is made for larger rooms, and might do the room more justice than the era:100 series. It has enough breathing room when I put it on the vinyl table (see picture). It looks like this thing was made to fill a room with sound, exactly wha

530
J
5 months ago
J
JaypeadoubleyouContributor I
asked in Speakers
speakers completely dead

Hey all, shot in the dark here given the current turmoil with everything Sonos, but since the update, three of my speakers have simply died. I’ve moved them to new outlets, swapped out working speakers were it was placed and they are fine…I’m at a loss. two play 1’s and one Sonos 1.  any ideas of how to revive these? I thought maybe the first (oldest play 1) was just a fluke but two more have died in the last month…all since the first release of this s*** app.  Appreciate any insight. Will reach out for phone support but have heard horror stories of wait times.  thanks all.  Moderator Note: Modified in accordance with the Community Code of Conduct.

421
A
5 months ago
P
PJRPJRContributor I
asked in Speakers
cannot turn off music

New to Sonos. No matter what I do I cannot stop an incessant music feed to speakers. 

262
N
5 months ago
P
peakContributor I
asked in Speakers
Sonos devices missing but Airplay works

Hi, I recently got this problem where my sonos one does not want to connect to my wifi in the app. I have tried to reboot my router and even reset my speaker a lot of times already. It appears in the app when trying to install it again, but in the end it is unable to connect to the wifi. I can play music with airplay still… so it feels like it is an app issue? Can someone help?

130
P
5 months ago
T
trevtaplinContributor I
asked in Speakers
new sonos speakers

I am considering buying a portable sonos speaker. Looking on the Sonos web site I can review and place an order but am I correct that I will also need to purchase a router? There is no reference to needing one etc.

353
T
5 months ago
K
Kristian0611Contributor I
asked in Speakers
Often getting "No products found"

Often having the problem “No products found” in both iPhone and Android Sonos App.There is NOT a network problem since I can ping all of my 4 speakers.Also, I do not have the same problem from Mac OS Sonos App.If I restart the app or stop/start Wifi, it often starts working.It is so annoying and totally unacceptable of an expensive product that used to work fine before upgrading to S2.Please confirm this is a known problem you are working on with high priority and please let me know when we can expect an update that fixes this problem…?   

3935
Bumper
5 months ago
D
DtkendrickContributor I
asked in Speakers
era 100

I am having a lot of trouble with the Era 100. It continues to not connect in my app. I had another one that I returned, since not even tech support could tell what was happening. I’ve reset my internet, I’ve applied static ips to all my speakers. It fails to connect when I select only the era 100. why am I having this problem??!

90
D
5 months ago
W
whitedoeinnContributor I
asked in Speakers
Cannot get speakers working consistently and reliably on Google Wifi Pro network

We are on a new Google Wifi Pro network and have nine speakers and nearly nothing is working and it is certainly not working consistently. We've had this network for a couple weeks and everything was working but everyday it is a little different in terms of what works and how. I have to believe there must be some setting(s) in the Wifi that could be the problem but we're running a stock, unmodified, default settings configuration. Sometimes the speakers will work from Spotify running on a PC, sometimes speakers don't show up, sometimes groups don't show up, sometimes it works and then stops working. We are running a bed and breakfast and have invested thousands in these speakers and they are slowing driving me insane. I've also invested in Sonos Pro thinking maybe that would be the difference. Is there a special configuration for Sonos or the Google network I should be using?

452
W
5 months ago
Q
QuiiContributor I
asked in Speakers
issue with update symfonisk 2 (issue 1101)

When i try to connect speaker firstly speaker is seen in app but on next step in update ends up to bo faliure 

240
Q
5 months ago
M
mike73Contributor II
asked in Speakers
Play5 gen 1 disappears from s1

As heading says, often when I start my s1 app, my 2 Play5 gen cant be found, keeps getting the message ”all your devices are s2 compatible” I have 2 systems, one s1 and one s2.This has started happening quite ferequently.Last time I had to unplug all s2 devices.When I opend s1 both Play5 was found in s1.Now it happend again, very annoying, I dont want unplug all s2 devices every time I want to listen to music on my s1 system.I have stated every time this isdue occured that I want to stay on s1 for this system. Btw, I pressed play on the play5 manually and the music started, I can however not control on my ios s1 since no speakers are to be found 😡 Any idea? 

462
M
5 months ago
S
samheermansContributor I
asked in Speakers
Factory reset Play 3 doen't work

Bought used play 3 and tried setting it up on my existing Sonos system. I tried doing the factory reset as the speaker could not be found. Factory reset, unplug for 10 seconds, hold play pause button, plug back in would not get pas flashing amber light. So tried hard line into ethernet (direct to router) and again won’t get past the flashing amber...thoughts?

633
Bumper
5 months ago
gregeeh
gregeehTrending Lyricist I
asked in Speakers
Strange behaviour of Beam

Hi Everyone,Beam Gen2 connected to Sony TV X90J eARC.I’ve had a Beam gen2 for a while now and all has been good, until recently.  About 3 weeks ago strange things started to happen.  Green (mute) light would come on | TV could not find the Beam and started to use TV Speakers | Volume would go to zero by itselfAll of the above was fixed by turning power OFF/ON on the various devices, changing TV settings etc. and eventually it worked until next time.I don’t use the Sonos app on my Android Phone, but do start it up every month or so to check for updates.What’s going on?TIA

263
gregeeh
5 months ago
J
JCPLContributor I
asked in Speakers
no recognition as system owner

I can find some of my products on the new app but not all. I’ve tried to add them but the app tells me to log out and log back in as the system owner. I am the system owner.  I’ve tried to call but the wait time is 90 minutes. Why were all these flaw not eliminated prior to the app being released?

1457
B
5 months ago
M
MadPrasContributor I
asked in Speakers
Sub keeps dropping

Sub keeps dropping from the system. Shows connected to the Arc (steady white light) but no base coming from it. We’ve rest it multiple times, removed & re-added the sub, reset while directly connected to the Ethernet, etc.- sometimes it connects and sometimes, like now, it says it’s connected but no sound coming from the sub 

80
M
5 months ago
M
Mart1959Contributor I
asked in Speakers
kan de sub niet verbinden

Tijdens het vebinden krijg ik de melding:Om verder te gaan, dan gaan we je mobiele apparaat tijdelijk verbinden met het tijdelijke netwerk van je sub: SONOS-AyABBAAB etc Druk ik op doorgaan dan de melding verbonden met sub en de sonos app sluit vanzelf af en nog steeds geen sub.Is dit herkenbaar? Thx Moderator Edit: Google Translate- While connecting I get the message:To continue, we will temporarily connect your mobile device to the temporary network of your sub: SONOS-AyABBAAB etc. If I press continue, the message connected to sub and the Sonos app closes itself and still no sub.Is this recognizable? Thx

845
M
5 months ago
D
Dee123456789Contributor I
asked in Speakers
sonos one gen 2

Hi Allcan you connect Sonos one gen 2 direct to a tv or do you need to connect to a Sonos sound bar then connect the bar to the tv thanksDee 

30
D
5 months ago
G
Guus2Contributor I
asked in Speakers
sub gen 3

I want to connect a existing Sub to the system but the app keeps crashing. Even after a reset from the Sub.

70
G
5 months ago
P
pfremmContributor I
asked in Speakers
era100 no bluetooth source in app

Before the iOS app update I could make my era100 go back to Bluetooth as a source for my turntable.  That seems to be gone now.  Anyone know how to do this with out touching the Bluetooth button on the speaker?

60
P
5 months ago
A
ArferpastyContributor I
asked in Speakers
play 5

Will my play 5 pair with a new 5 for stereo please

634
A
5 months ago
Terms & ConditionsCookie settings