Speakers

Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system.  Firstly, this is with...
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Edward R
Edward R
started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...
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3276 Topics

M
mirkymirkContributor I
asked in Speakers

Reset modem and set up same wifi: now Sonos can't connect

HelloRecently my dual band modem started to ‘drop’ and not broadcast the 2.4 ghz range so my ISP advised first that I reboot (I did) and failing that, a factory reset which followed. I then set up the same network ID and password as before so that my existing devices (laptops, phones etc.) could reconnect automatically and this worked….except for my Sonos system.Using the app, I cannot get my Play 1 or any other speaker to be discovered. I have factory reset 3 of the six speakers and still have the same problem. My ISP says it is an issue with Sonos?  I haven’t changed any other settings, either on the modem or Sonos.  Help! 

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M
5 months ago
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FranchescoContributor I
asked in Speakers

Move 2 with Sub 3 gen

I just bought 2 Move 2 speakers, a Sub 3 Gen and a mini sub, as you can see I like to listen to the bass and the Move 2 doesn't have much power, I'm going to have to return everything since I'm finding out that they can't be connected, so Please if anyone has a solution to this problem let me know before returning all of this, thank you

2
Stanley_4
5 months ago
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PlomoContributor I
asked in Speakers

resetting sonos one speaker

I can’t seem to get the app to connect withmy Sonos one speaker…

3
Stanley_4
5 months ago
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shaun125Contributor I
asked in Speakers

Possible hardware issue? Popping/crackling sound

Hi there,I have a Sonos Play one, a couple of weeks ago (after I brought it to a friend’s house), I tried to use it and noticed the speaker was making a static/crackling sound which gets much worse with loud music (the static pattern basically follows the beat of the music). It’s possible that it either had a bang/drop or got a bit wet when being transported, does anyone have any idea of what specifically would be causing this and if this is something that can be repaired (e.g. component replacement)...?I’ve put a video of the noise here (hoping allowed to post link in this forum): https://drive.google.com/file/d/1JDe-nO07ninTQWawY6Os1bAB80K-bqUR/view?usp=sharing Shaun

3
Ken_Griffiths
5 months ago
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GarygarsonContributor I
asked in Speakers

Roam loses connection

I have a Sonos arc and a Sonos roam. They Are on the same network. The Roam constantly loses connection to the network and the ark never does. There seems to be a flaw in the Roam . Looking for help

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Stanley_4
5 months ago
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Casual EnquirerContributor I
asked in Speakers

Bluetooth turntable and Sonos speaker

I am researching the best turntable to purchase and I’ve landed on Pro-Ject E1 BT Bluetooth Turntable. I also have a Sons One and a Sonos One SL. The product info for the turntable states: With Bluetooth version 5.0 you can connect wirelessly to compatible Bluetooth audio equipment, with support for Qualcomm aptX HD and aptX Adaptive codecs for a super-stable wireless connection. Does that mean I can pair it with my Sonos speakers? How do I know if my Sonos is compatible?

3
jgatie
5 months ago
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jap224Contributor I
asked in Speakers

can i connect a third era 300 to my existing two era 300’s

Can I connect a third era 300 speaker to my existing two era 300 speakers so that they all play together at the same time?   Thanks

2
G
5 months ago
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deep80Contributor I
asked in Speakers

SONOS Roam requirements

Dear Community,I'm seriously thinking about purchasing two Roams to play in stereo. Wolud someone please advise whether speakers will work with the Huawei 628 modem router? Speakers can also will play in stereo mode connected to phone/ laptop (Windows 10) and other devices via bluetooth without wifi?  For first configuration I going to use stable wifi, Huawei 628 is only my alternative when I’m traveling.

3
Corry P
5 months ago
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DunkinFanaticContributor I
posted in Speakers

Connecting Sonos One to more than one phone

Had our Sonos One for years and we’ve always been able to play songs through spotify on mine and wife’s phone with no issue.A month or so back we had to unplug the One for a few hours due to building work on the room we have always kept it in, and therein started the issue/s. First off, we just couldn’t get the d*mn thing working again. Our phones apparently couldn’t find it as a device. The support team eventually helped us (we had to change the broadband setting on our Sky, and finally our phones “found” it).The issue now, is that only one phone can find the One at any one time, and the only way to connect it, is through the Sonos app (whereas before, the device could be easily found in the spotify app and you could easily “take over” the speaker). If the system is connected to my phone, my wife would have to open the sonos app to try and find the speaker and it’s anybody’s guess as to whether or not it will work. Often it doesn’t, so we ask Alexa to play a certain song and this will

5
D
5 months ago
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cj47Contributor I
asked in Speakers

Sonos Amp, three speakers, mix of 6 and 8 ohm

Hi - I’ve read a few threads, but would like to clarify:I have two ceiling speakers (DALI Phantom E80) which are 6 ohm. I have a single third ceiling speaker in an adjoining en-suite bathroom (Monitor Audio AWC265 T2) which is 8+8 ohms.I suspect I can’t wire all three to one Sonos Amp as I would drop below 4 ohm on one channel- is that correct? (I’m new to all this…)Thanks

1
Corry P
5 months ago
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sloppydogdroolContributor I
posted in Speakers

some but not all of my speakers cutting out and come back on their own

I have speakers running in a business environment.  We are streaming audio and sometimes we loose certain speakers.  Not always the same speakers.  The problem seems to move around.  I thought access point but the speakers that go out are connected to the same access point.  Someone had a similar issue in their home and suggested there was a special router offered or recommended by Sonos that solved their problem in their home.  Eero Pro 6 routers.  Guest network setup.  Speakers and all business equipment on the business side, not guest login.    

2
S
5 months ago
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User826735Contributor I
posted in Speakers

Roam that bricked

I have a 23 month old Sonos Rome that no longer charges or is responsive in anyway. They have offered me a 30% off coupon. Can’t believe I paid $200 for this!

1
Stanley_4
5 months ago
M
MrHughesContributor I
asked in Speakers

Sub (gen3) Will Not Connect To My Network

I have purchased a sub gen 3 in the hope to connect to my playbar. The sub finds the network, connects and then drops out. I’ve rebooted my router several times but it will not hold the connection.  I have rebooted all devices, reset an everything and reset the router. Still unable to connect. I’ve attempted from iPad, iPhone and iMac - nothing seems to be working.  I am now losing the will to keep the sub as it seems to be a very expensive device which is collecting dust! Any help would be gratefully appreciated.  Thanks!

1
Stanley_4
5 months ago
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Japon1971Contributor II
posted in Speakers

era 100’s plus mini sub

HiI’m currently running a pair of one sl’s and a mini sub in my kitchen/dinner.Will I notice a marked improvement if I swap out the 1’s for a pair of era 100’s.Thanks Jason.

3
J
5 months ago
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TpauContributor II
asked in Speakers

Speakers/ Sound Issue

I have Play 3, sub and playbar in the lounge and the same set up upstairs, except the rears are Play 1. For months the sound in both rooms has been unstable, with songs cutting out for about ten seconds and the sound returning, sometimes stopping completely or the sound stopping in the rears and only coming out of the playbar, only to revert to normal a few seconds later. I use the S2 app. If I use the back button to start a track again it usually plays normally. Wireless has been checked in the house and is working as it should. Any suggested resolutions welcome. Thank you. 

1
Ken_Griffiths
5 months ago
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khabibnamonaiContributor I
posted in Speakers

Sonos Speakers

I'm considering expanding my Sonos system with additional speakers. Can anyone share their experiences and recommendations for creating a multi-room audio setup with Sonos? What are some tips for optimizing audio quality and synchronizing playback across different rooms?

2
K
5 months ago
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LodsenContributor I
asked in Speakers

problems with the microfon

When I look at my sono, I Can not turn on the microfon. It doesn’t turn Blue or give any Sound when I pres “the buttom” 

1
jgatie
5 months ago
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GusMcraeContributor I
asked in Speakers

volume

I recently purchased the Pro-Ject 1 turntable and Sonos Five.Frankly, I am disappointed in how loud the system is…it’s in a rather cavernous room. Would adding a Sonos sub and another Five make it “louder” or do I need to abandon ship and get some standing floor speakers to get the sound I’m looking for?

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G
5 months ago
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Seamur88Trending Lyricist I
asked in Speakers

Android Sonos app - Unable to find your Sonos system *please help!*

The Sonos app seems to become more unstable by each update. Almost weekly I need to uninstall the app and reinstall. I cannot connect to my existing system as it cannot find any speakers.For example today it could not find my Arc so I setup a new install, waiting for the green light, it found the Arc, connected, connected to my network (2.4 ghz) and then I selected DONE. I go back to look at System and it is still greyed out. Nothing there. I have checked and restarted both my phone and modem 3 times. I repeated setup 3 times and the same process of finding and adding the Arc occurred by then System greyed out and cannot select it.  My setup:Samsung S23 UltraSonos Arc with Sonos Sub Mini2 x Sonos Move2’s set up as a stereo pair I tried Sonos support and they don’t have a clue -- rarely can they fix anything from my experience. I am at the end of my rope having to reinstall and run setup so many times (i think I am at around 15 times now) and I have had to do the same on the Move2’s 6 t

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Ken_Griffiths
5 months ago
C
Clarkey7310Contributor I
asked in Speakers

sonos 5

I want to connect a Sonos 5 to a legacy hifi amp which has a turntable and cd player connected to it. The cd player has an optical connection, not RCA. The speaker wire terminals on the amp are spring loaded not RCA. Is there a way of connecting this to the 5's 3.5mm input? 

4
C
6 months ago
1
1028reyesContributor I
asked in Speakers

sonos play 5

How can I connect my play 1 speakers  to a play 5 ? It's not compatible or what ?

2
N
6 months ago
Mutiny
MutinyContributor I
posted in Speakers

Low end is gone after 75 volume on Five.

Hey guys.Bought a single Five for my living room recently and noticed a strange issue that after 75 volume the bass is gone. I can physically feel it, sound becomes very thin.  Is it a bug? Maybe new update brought some issues?I wasn’t able to test it before the update and I would appreciate any tips.I must also add that it happens with TP on or off. My HT setup with Beam 2 + Ones + Sub 3 is not affected.

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Mutiny
6 months ago
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ekwan24Contributor I
asked in Speakers

Era 300 No Sound Playback Using Bluetooth From LG Projector

Hi,I’m currently having this issue in which my lg hu70lab projector can no longer play sound to the era 300 using bluetooth even when connected, which has worked before. Both devices are able to connect and play sound to other devices such as my phone, earbuds, and other speakers. I’ve also factory reset both the projector and era 300 with no fix. From the little I’ve gathered from other forums; the only reason left can be the new 15.10 sonos system update messing with some bluetooth connections. Any help would be appreciated. Thanks! 

1
G
6 months ago
M
MartinSkiddyContributor II
posted in Speakers

Speakers only showing on one phone?

I have a pair of Era 300s in my “living room” and a Roam SL in the “bedroom”  However, the Roam are displaying in my wife’s S2 app, but not mine  The Eras are displaying in my S2 app, but not my wife’s  After a rough day of troubleshooting, I don’t know how to fix this. Do you know how to merge these so that both speakers are displaying on both our apps? 

1
buzz
6 months ago
J
jenklenContributor I
asked in Speakers

Changed wifi password (did not change router) cannot reconnect system

I was able to get my Sonos Move back online, but I can’t get the rest of the system back online. I have unplugged the playbar, reconnected and plugged in an ethernet cable. It flashes white, then goes to solid white, then I go through the Product Set Up and select Playbar, press and release the two buttons that make it flash orange, and then it finally goes to solid orange. I just don’t know how to get my system back online and I’m so frustrated. Any advice is appreciated!

3
Stanley_4
6 months ago
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