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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

Moderator note: This article has been updated in December 2024. This article is intended to get you unstuck if you are having problems addin...
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6011 Topics
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Paul.RContributor I
asked in Speakers
internet connection was lost

I have Play:1 and when I try and play music the app tells me “internet connection was lost.” App is up to date and obviously my internet works fine as that is how I’m posting this question. Anyone else dealing with this?

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Airgetlam
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Esje2424Contributor I
asked in Speakers
Connection play 1 to wifi network problem

I tried to reconnect my play 1 to the wifi network. Router fritz box7583 LD. Nothing changed at the network. Just suddenly Sonos app don't work. I deleted all the other connections like  in my Google home. Restart router. I did everything. The play is recognized by the Sonos app but cannot find de play 1 in my network. Anybody a solution or similar problem? Checked also my router, seems okay, but can also not add Sonos to my router. 

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Mr. T
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AllithompContributor I
posted in Speakers
Use SYSTEM

 I am BEYOND frustrated. I believe there should be a class action suit against Sonos. Every single time I try to play anything on my system, every single speaker comes in and out and the music seems to randomly skip around. I have read all of the fixes on here and I did not spend thousands of dollars on a system that requires me to have a degree in Computer Science to work. Thousands of dollars and we can’t just play music.  how are they able to continue selling these products that do not work as described. 2 of our speakers are mounted @11’ and I am constantly being told to unplug each speaker/arc, etc and reboot my router. That is the answer every time and it’s unacceptable. 

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AjTrek1
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sandman1318Contributor I
asked in Speakers
cannot unmute speakers with app

Some of my speakers are always muted and I cannot unmute them using the app anymore. Instead, I have to physically touch each speaker which is ridiculous.  Any suggestions for fixing it or is this a known issue with the app?

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Edward GelberContributor III
asked in Speakers
Playing YouTube through Play 5 Gen 1

Is it possible to play YouTube videos (not YouTube Music), through Sonos Play 5 Gen 1? 

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Airgetlam
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FyrContributor I
asked in Speakers
AirPlay ”Unable to connect to …”

I have two One SLs. One of them refuses to receive AirPlay. The other works fine. When I try to choose it as AirPlay receiver I get an error message saying it’s unable to connect to the speaker.  Is there a fix? This is the whole point I bought SONOS speakers… And no, the problem isn't that I haven’t power cycled or updated or things like that. Partly because the other speaker works fine and part because I’ve already tried that. 

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Airgetlam
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SiekContributor I
asked in Speakers
tech support

Connect a speaker 

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AjTrek1
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RondeauContributor I
asked in Speakers
multiroom Play1 & Era 100

Hello, I own 2 Play 1, a Beam and a sub. I would lire to buy a  vinyl turtable Pro-Ject T1 with an Era 100. Could I  built a multi room via WiFi with all of them ? thanks Pascal

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Stanley_4
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BudwynContributor I
asked in Speakers
Roam & One linking.

Hey!Used to be able to link both One and Roam (in different rooms). All I get now is an error message. What's the dealio?"Unable to connect. Try again later"I did.It didn't.Reconnected both to the network. Updated all updates! Pressed the 'play' button to link the 'off' one to the 'on' one - no joy. Any off you Sonos heads out there got an answer? Be a shame to bin 'em off as they're cool bits of kit. Thanks! 

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AjTrek1
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Henk BothContributor I
asked in Speakers
Green led light

I have always the green led Light Burkina, how can i get this fixed?

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Mr. T
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JazzSolusContributor I
posted in Speakers
IKEA Symfonisk refusing to connect to WiFi

A little while ago I had to change out my network controller and Firewall as they were legacy devices and no longer receiving security updates. I was running a UniFi USG and a Gen 1 Cloudkey with a couple of UniFi Access Points. I swapped out the controller and USG for a UniFi Express device and moved my network across. Everything went smoothly and I setup an IOT VLAN for all my smart home devices using a 2.4ghz network only for the WiFi. All of the devices reconnected fine (doorbell camera, rear cctv camera, LED Strips, smart lights etc.) apart from the Symfonisk Speaker. Now to compound the problem this was also around the time of the firmware not updating issue and I had to factory reset the speaker and hardwire it to get it to talk to the Windows client to update.Since then I have tried numerous times to connect the Speaker to my WiFi and it fails every single time. When I go through the process on my Android phone it does everything fine up until it tries to connect to the WiFi an

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jsapone01Contributor I
posted in Speakers
new app

How do we get a class action suit going? 

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Bobby123Contributor I
asked in Speakers
Can no longer connect a Sonos SUB to a stereo pair of Sonos Ones

I recently came across a problem where I can’t connect a gen2 SUB to my stereo pair of Sonos Ones. App says I need a compatible speaker and only lists all the soundbars as being compatible. In the past I’ve had no issues connecting gen1,2 and 3 SUBS to a pair of Ones and also a pair of Play1s. Has something changed that I’m not aware of and can now only be connected to a soundbar? Thanks 🙏🏻 

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FjbjrContributor I
asked in Speakers
Knocking sound from speaker

I hear a knock sound coming from my speakers

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Stanley_4
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GloupzContributor I
asked in Speakers
multiroom does not work unless

HiI have a beam gen2 in the tv room, 1 move in the kitchen and 2 one sl in the living room.It is not possible to cast music in the all house unless i UNPAIR the 2 one sl. It works either with move + 2 sl paired or beam + move. When I unpair the 2 one sl, i can cast beam+move+2 one sl   Do you know if there is a solution to that?Thanks 

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NaiverajContributor I
posted in Speakers
Error: 1000

I wasn’t able to resolve the Error 1000 through the phone. But updating the system through my Mac iOS app was a breeze. I managed to easily update and now the error is resolved. Hope this will help others who are frustrated with the app. Hope Sonos gets back to its flawless app again. The new app is more of a curse than a boon. 

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Jamie A
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sglickmanContributor I
asked in Speakers
Audio cutting last 10-20 seconds of each song

Most songs that I try to play on my Sonos (two Play:1’s set up as a Stereo pair and a Play:3 plugged in to a Google Nest wifi via ethernet) cut out for the last 10-20 seconds, and it’s just silence until the next song starts. After two one-hour phone calls with Sonos and another one with Verizon, I don’t think it is a network issue… the Sonos rep first tried to tell me that the Verizon “modem/router” was “causing interference” and that I had to put it into “bridge mode” and then after a long time on the phone with Verizon we realized that it was just an ONT box with no router, so there was nothing to put into bridge mode. Then after another hour of support with Sonos they asked me to plug in a speaker via ethernet, which I did, and which still did not fix the issue. Anyone else seeing this? I’m mostly trying to play stuff locally in my music library but it also happens on streaming songs (didn’t seem to happen with Sonos Radio, but I think radio is treated differently since there’s not

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SoundenjoyerRalfContributor I
asked in Speakers
Product Idea

Hello. Im Ralf and writing from Estonia. I recently purchased new sonos Arc Ultra and older Sub gen3. Really appreciatethe sound quality and sub plays really low. Definitely planning to buy dual subs one day. And i had an product idea for you guys. Dear Sonos. Lets name it Sub Ultra (Gen1) . Idea would be that it would fill the precious needs of bassheads and bigger rooms with powerful and low bass. Becayse the arc ultra allready sounds so friking big, loud and good then i feel like the sub cant keep up woth it to the end. And dont get me wrong. Sub is awesome allready. And fits well everywhere with its size and design. But hear me out….. SUB ULTRAVisually Same design as regular sub gen 3 and 4. But….. Bigger. Same dual woofer system but…..instead of dual 8 inches it would be dual 10inches… So not overkill so it would not get too heavy and big but would maybe be possible to produce 20hz as its lowest frequencies. But more inportant it wouldnt lose its power compared to sound that other

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Corry P
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CARLO ITLAYContributor III
asked in Speakers
account not registered

We have a problem with a customer's system. The system correctly detects 3 SONOS ONES but when we try to add a fourth player the app detects it but then the message "unable to add SONOS ONE to account" appears. The same happens when we try to add a Port. On the login page (https://sonos.com/login) after entering email and password appears the warning "system not registered require validation email" Could this be the cause of the problem? 

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Sotiris C.
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AmirYashContributor I
asked in Speakers
Unable to connect to Wi-Fi

Hello Sonos Support Team, I’m experiencing an issue with connecting my Sonos device to Wi-Fi. Despite entering the correct Wi-Fi password, the device fails to connect under any circumstances. I’ve tried multiple times to ensure the password is correct, but the connection still does not establish. Could you please assist me in troubleshooting this issue? Any advice on how to resolve this would be greatly appreciated. Thank you for your help.

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Airgetlam
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handsOFFboyContributor I
asked in Speakers
ERA 300 Airplay

Hi,I have two ERA 300 speakers running as a group in my living room.When I try to play via Airplay sound only comes from one speaker.If I manually power on the second speaker in the group I get a message that my Apple Music subscription is only for one device.Airplay is seeing the two grouped speakers as two devices.If the speakers are then connected as a stereo pair both speakers work fine.Is there any way around this issue? Dan

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CiderContributor I
asked in Speakers
Era 100s Stereo Pair cutting out randomly

Good morning,     Hi everyone, I have a pair of Era 100s set up under my TV that I'm using as a stereo pair. Neither speaker has any issues on their own, or as a stereo pair through the app. It is only when they are connected through Bluetooth to my computer, one speaker randomly cuts in and out, completely ruining the stereo experience. I've already disconnected, factory reset, and reconnected them. They work great through the Sonos system, but over Bluetooth one always seems to cut out. I can't watch movies through my computer via Bluetooth without being completely pulled out of the experience as my right ear gets 0 of the audio. Any advice?

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Airgetlam
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Sims48Contributor I
posted in Speakers
Device not connecting to wifi shows error msg re. "5ghz and 2.4 ghz networks"

In my case, this error was when trying to connect to new WiFi (new router) was incorrect.Uninstall the Sonos app, reinstall and factory reset your Sonos and it will then connect - there is a bug in the Sonos app. The uninstall and reinstall will also trigger an update to the Sonos One SL and the device will then connect. 

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Gabriel Z
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dfmarksContributor II
asked in Speakers
Connection Issues to Sonos Speakers from Mac via Airplay

I can see most of my (assorted) Sonos speakers in the Sound control panel of my Mac, which is running the latest OS (Sonoma 14.6.1). But when I try to select one of the Sonos speakers as the default sound output device, it flashes for a second and then reverts back to the previous default (either the Mac internal speakers or the desktop wired speakers (connected via mic port). Any suggestions?

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Jamie A
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RacsoContributor I
asked in Speakers
Play 5 s100

I can’t reset my Play 5 model S100. It never turns green to connect 

1492
Corry P
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