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Answered

speaker update on 2/19/25

  • February 24, 2025
  • 10 replies
  • 106 views

The recent update on 2/19/25 took the low end bass from my gen 4 subs anyone else having this problem is anyone have a fix having no luck contacting Sonos

Best answer by GuitarSuperstar

Make sure you keep WiFi enabled on all speakers in the Sonos app including the Arc.

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10 replies

My Sub 4 seems to be performing as it should. Have you tried unplugging the Arc Ultra and Sub 4 from power for about a minute?


  • Author
  • Contributor I
  • February 25, 2025

Yes I did a reboot on both subs the arc and both fives as well


Did you check your Sub Audio and EQ settings? Did you make sure Night Sound is disabled?


  • Author
  • Contributor I
  • February 25, 2025

Yes did all of that


Are any of your speakers wired with an ethernet cable?


  • Author
  • Contributor I
  • February 25, 2025

The Arc is


  • Lead Maestro
  • Answer
  • February 25, 2025

Make sure you keep WiFi enabled on all speakers in the Sonos app including the Arc.


  • Author
  • Contributor I
  • February 25, 2025

Ok everything's been connected by Wi-Fi I just tried to ethernet cord today as a possible solution to what was going on but will do


You can keep the Arc connected via ethernet. Just make sure the Connection setting for the Arc Ultra in the Sonos app is set to “Enable WiFi”.


  • Author
  • Contributor I
  • February 25, 2025

Gotcha thanks