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Samsimo76
Contributor I
February 23, 2025
Answered

Sonos Play:3 - unable to connect to Wi-Fi

Recently took my play 3 to my brothers as he was having a party … couldn’t connect to there wifi … brought the play3 home tried to re connect … now I can only play music through Spotify any ideas please … 🙏🏻 

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106rallye
106rallyeAnswer
February 23, 2025

One of the things the new app app still cannot do is change the WiFi credentials on older speakers without a reset. See https://support.sonos.com/en-us/article/connect-sonos-to-a-new-router-or-wi-fi-network So to use the Play 3 at your brother’s you would have had to reset the Play 3, or change his WiFi to your credentials.

You did however probably not reset the speaker, since it did not work at your brother’s. It is added to your network now, but you can’t reach it from the Sonos app, only from Spotify?

I would restart the router and all speakers. If that does not help, reset the Play 3 and ad it to your system  (do not start a new system). See https://support.sonos.com/en-us/article/reset-your-sonos-product for how to reset.

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2 replies

Pools-3015
Pools-3015
Prodigy I
February 23, 2025

Unless your brother’s WIFI has the same SSID and password as you do, you will need to reset the Play 3 in order to set it up in his home. Then you will need to repeat those steps once you get back to your home.

106rallye
106rallyeAnswer
February 23, 2025

One of the things the new app app still cannot do is change the WiFi credentials on older speakers without a reset. See https://support.sonos.com/en-us/article/connect-sonos-to-a-new-router-or-wi-fi-network So to use the Play 3 at your brother’s you would have had to reset the Play 3, or change his WiFi to your credentials.

You did however probably not reset the speaker, since it did not work at your brother’s. It is added to your network now, but you can’t reach it from the Sonos app, only from Spotify?

I would restart the router and all speakers. If that does not help, reset the Play 3 and ad it to your system  (do not start a new system). See https://support.sonos.com/en-us/article/reset-your-sonos-product for how to reset.

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