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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system.  Firstly, this is with...
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Edward R
Edward R
started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...
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2913 Topics

P
PokContributor I
posted in Speakers

Reconnecting a sub bass speaker

  

1
Airgetlam
4 months ago
C
chriskimberTrending Lyricist I
posted in Speakers

Era 300 much better than Play 3?

I have a Play 3 and am considering upgrading to an Era 300. Will the improvement be a significant one or barely noticeable? Worth the money to upgrade or not?thanks

4
J
4 months ago
G
gigigrefrathContributor I
posted in Speakers

Resetting Play:3

I have a Play:3.  I cannot reset it.  Did all the steps but the light only stays amber and will not turn green.  Help!

6
Stanley_4
4 months ago
J
Jonnydrama32Avid Contributor I
posted in Speakers

Sonos customer service hung up, never called back, and my Playbar still cuts out

I’ve posted several times about the horrible Sonos CS. Don’t ever buy anything directly from them because they laid off everyone but two people in logistics. But today’s issue is that I still can’t get my Playbar to stop cutting out. I called CS and gave them my diagnostics. They made up a number of things that were the “obvious” problem - turns out every time they were wrong. “Must be Apple Music,” “Must be that you haven’t restarted all your devices in 19 days,” etc. After 45 minutes, they had me swap my Playbar - on the top floor of my townhouse - with my Arc on the main floor. The Arc worked fine in the Playbar’s location and the Playbar worked fine in the Arc’s location, which makes no sense. If interference was the root problem, the Arc would also cut out when placed in the Playbar’s old spot.I went to look at the Matrix to check out the signal of the Arc when placed in the Playbar’s old spot, but there’s no noise data, which I guess is the result of it being a newer device (beca

21
Ken_Griffiths
4 months ago
M
mlanhamContributor I
asked in Speakers

WhiteSky WiFi Won't Connect to Sonos

The apartment complex I live in has contracted community/tenant WiFi through WhiteSky. Each unit has a unique password for the receiver in the unit; however, my Sonos PLAY 1 won’t connect to the WiFi.Is there a workaround to this outside of buying additional equipment?

2
M
4 months ago
R
Ray47Contributor I
asked in Speakers

will era100 work with ipod classic via line in

Can I connect an iPod classic to a Sonos Era100 speaker via line in an stream to rest of speakers

2
R
4 months ago
M
M.WanContributor I
asked in Speakers

Sonos One randomly disappearing from System

I have a Sonos One connected to the System in my MBR. I’ve set a daily alarm playing radio. Worked fine till Oct 23 recently, after some update to the controller.Now this Sonos One will disappear from the system randomly, not frequently but couple times per week. There will be days where the alarm will ring but not playing the radio but just the alarm ring. I think this meant that the One wasn’t connected to the WIFI (with flashing white LED), but opening the app shows that this One is not connected to the system and I have to re-add this One. Just today, the alarm wasn’t ringing at all. I checked it and there was this green steady LED light, and when I pressed the vol the green went away and the flashing white LED, the One is not connected to the system again and I have to re-add it.I’m guessing this One lost the WIFI connection maybe in the middle of the night, but I am not sure what is wrong, cos the WIFI is working correctly (have rebooted the mesh router to troubleshoot it but can

1
Jamie A
4 months ago
S
Stanby2712Contributor I
asked in Speakers

Adding to my system

I have a Sonos soundbar on my Panasonic smart tv plus a pair of 1speakers(I think!) in the same room and a pair in a second room.I want to add a soundbar plus speakers to a second tv in a different room. Can I do this via my existing system or does it have to be separate?Apologies for the rather dumb question but I’m totally clueless about anything tech.Regards and thanks in advance 

1
Mr. T
4 months ago
S
StarlingContributor I
asked in Speakers

S1 speaker can't connect

I only use computer to control the S1 speaker and now it tells me that it connects to the speaker but the dialog box stays saying it doesn’t connect to my speaker.  I click under more options and choose connect to existing system and it tells me it connects.  But I can’t get past this dialog box. 

3
Airgetlam
4 months ago
R
rbrgiraffeContributor I
asked in Speakers

Mono Sound from Vinyl Player

Hey everyone, my current set up is an Era 100 with an Audio-Technica AT-LP60X-GM connected with a line in (3.5 mm cord) from the turntable to the Sonos adapter into the speaker. Sound is good, but I am only getting mono sound (right side). I am not getting stereo sound. What would I be doing wrong?Can I go line in (3.5mm cable) from the turn table right into the Sonos adapter? Or are there other cables I should be using to split the left & right, then bring them back together in the 3.5mm jack the Sonos needs? Any help would be greatly appreciated!

9
Airgetlam
4 months ago
S
Samus_81Contributor I
asked in Speakers

same speakers on separate systems

I have a Beam (gen 1) and two play:1’s running on S2. I have acquired a connect (gen 1), which obviously only works on S1. The reason I got a connect is to integrate a vinyl player into the system. I was mis sold the connect on eBay by someone claiming it was S2 compatible, but alas upon receiving it, it is the older generation.My question is; I know I can operate two separate systems on the same network, but can I split the same speakers across the two systems? For example; run the beam and play 1’s on s2 as my home theatre set up, but then use the same pair of play 1’s with the connect on s1, as speakers for the vinyl?thanks 

3
G
4 months ago
D
Dougfish07Contributor I
asked in Speakers

connections

How can I connect two phones to my sonos speakers?

3
D
4 months ago
C
CarleenkramerContributor I
asked in Speakers

speakers

I upgraded my eero system to an eero 6 mesh system that I need to use to get music through my old, brick building.  I have 9 Sonos speakers 7 are all playing one thing, 2 won’t play - or if they play it shuts the others off.  They all used to work together - now they do not.Suggestions?  I’ve tried everything!

3
Jamie A
4 months ago
J
jclin10Contributor III
asked in Speakers

Sonos Chime - sometimes I get the chime instead of the playlist that I’ve scheduled with the alarm

Sometimes I get the Sonos chime instead of the Spotify playlist that I’ve scheduled with the alarm. How do I fix this? 

1
Airgetlam
4 months ago
J
Jonnydrama32Avid Contributor I
posted in Speakers

Playbar skipping persists

I am continuing to have issues with my Playbar, which is part of a surround system with 2 Play:1s. I previously had a google mesh network and changed it to Eero thinking it would get better, it didn’t. I thought the issue might be it trying to play across multiple rooms, but it’s cutting out while only playing in one room. I’ve previously disconnected the surrounds, which work fine on their own, but the Playbar will still skip on its own in this room. I moved the Playbar to a different room of my house and didn’t hear skipping, but that could just be because it’s intermittent. This wasn’t a great test because I do remember this specific Playbar skipping when I had it hooked up in another room about a year ago.None of this makes sense since the Playbar has a perfect internet connection and all other speakers in the house have no issues. It’s also only a 1400 sq ft house with three mesh WiFi hubs (one for each floor). At this point, is it possible I just have a bad Playbar? I can see the

5
Jamie A
4 months ago
J
Jonnydrama32Avid Contributor I
posted in Speakers

Nothing fixes intermittent cutting out

I read many threads on here about issues when various Sonos groups/speakers are played simultaneously. Everyone always says “it’s the network.” I had an older google mesh system putting out 100mb DL speeds and 10mb UL with a latency of about 25. Alas, because I listened to the people here, I bought a WiFi 6 eero mesh network thinking the community knew something I did not. The internet speeds went up to 250mb dl/10UL and 21 latency. But the problem didn’t go away. None of my other devices in the house have any glitching issues. I can stream UHD TV with no stuttering, but somehow my Playbar and two play:1s surrounds can’t keep a music signal going. I am at a loss and have spent so much money and time trying to fix this. I know people say to try unplugging the the Playbar, but yesterday the power in my house went out so all the Sonos devices automatically restarted.  What could possibly be left?

11
Jamie A
4 months ago
H
HelenCContributor I
asked in Speakers

connecting gen 1 play 5 and gen 1 play 1 to new router

We’d been noticing for a few months that we’d go to use our Dinis speakers and on our app on either phone… some features were greyed out meaning Dinis would nt work. This was intermittent though. Then we got a new bt router and we can’t connect up the play 5 or 1…it gets as far as asking for password after it’s done tge chime but then no matter if I put in my wireless password /key or the admin password for hub manager or my sonos password … none will work and it just says can’t connect I know classed as old now but it seems to be crazy to have to replace these as when working sound great! can anyone help please?   

1
Jamie A
4 months ago
G
Grichele
asked in Speakers

RCA connection Pro-Ject t1sb to 5

I can’t seem to get a simple answer from Customer service in my allotted time to speak to them. (Lunch break) I just received both the above ordered as a bundle. Came with a sweet RCA cable and no way to connect to the 5! I think it should be a Y connector of sorts. Any recs? (Why did they not suggest one as an add on for a 998 dollar purchase is beyond me!!)thanks!!  

2
G
4 months ago
S
StphContributor I
asked in Speakers

Era 300

I have the newest version of the Beam, the sub mini and 2 era 100’s. Is it worth it to add 2 era 300’s?

2
Stanley_4
4 months ago
B
barto63Contributor I
posted in Speakers

sonos 5 stereo pair with a sub mini

Is it worth it to add a sub mini to a stereo pair of Sonos 5’s?

6
AjTrek1
4 months ago
W
WillWillWillContributor I
posted in Speakers

Dilemma in choosing Sonos components

Hi - to make this complex question simple to read I am being direct with my dilemma.I have two priorities.the best hifi sound I can get for the money enhanced tv/moviesAverage size room 55” LG C1 tv (terrible sound) Bluetooth Surround Ready Simplink (HDMI CEC) Currently have a traditional stereo component system I want to get rid of, Nothing great Turntable music importantAfter countless hours of Sonos research but never having heard anything in person, I am pondering the following options:two Era 300s - the comments I’ve read make me wonder if these would suffice without a soundbar. Beam 2 AND sub mini AND two Era 100s - Since the 100s are not dolby atmos would the soundbar give me all the enhanced tv sound I might like? Beam 2 AND two Era 300s - Do the Era 300s make the soundbar redundant?Your thoughts are very much appreciated.-Will 

17
B
4 months ago
C
ChefrgeekContributor I
asked in Speakers

Adding non sonos speakers with a Blutooth transmitter>>>

I currently have a Playbar, a Gen 2 Sub and two Play 1’s. I want to add speakers to my front and back porch and Sonos speakers are over 1500.00 EACH SET to do this. That’s over my budget so I’ve read that I might need a Connect or something similar to hook a Bluetooth transmitter to that so I can then connect Bluetooth speakers to them. Is this something that will work and does this sound like a good Audio plan?

5
C
4 months ago
A
AringtoneContributor I
asked in Speakers

Sonos 5 sometimes plays the previous song in its buffer using AirPlay

Hi folks,So I recently got 2 Sonos 5s (3rd gen) and I am using them as stereo pair, both are updated to the latest software version (15.10 (build 76247142)). I mainly AirPlay from my iPhone and Apple Music into them and am also using the Apple Music app for playing music, volume control etc. The problem is when I am playing a playlist of songs, sometimes when I hit next to play the next song, my Sonos system plays a few seconds of the previously playing song (probably from its internal buffer) instead of the next song. If I wait a few seconds it starts playing the correct song though. This is a random behavior and it’s not happening every single time but I can easily reproduce it. I am not really sure if this is an AirPlay bug or it’s just Sonos but I am leaning towards Sonos. Any ideas why it’s happening and how to fix it maybe? 

17
A
4 months ago
L
LTCSTANContributor I
asked in Speakers

updating play 1 to sonos 2

Sonos 1 with sonos2 but won't update to the latest sonos 2 will not downgrade to sonos 1 either. Tried both wifi and ethernet cable 

3
L
4 months ago
E
ellenknightContributor I
asked in Speakers

finding mac address of symfonisk

cannot find mac address for symfonisk

1
jgatie
4 months ago
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