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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

Moderator note: This article has been updated in December 2024. This article is intended to get you unstuck if you are having problems addin...
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6014 Topics
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Ginger1507Contributor I
asked in Speakers
wifi on phone

I have a new Samsung Galaxy phone. Phone says Sonos not connected to wifi. Tried Sonos tech support. The guy worked with me to try all different things. All failed. After about a 1/2 hour, he hung up on me. Meanwhile, my old Motorola worked perfectly. Can anyone help?

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RogerKeimContributor I
asked in Speakers
speaker registration

How do I register my speakers

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Stanley_4
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ChooverContributor I
posted in Speakers
Sonos Five placement, orientation and stereo pairing suggestion

Hello - I’ve been using a Five in my home gym for a while, placed horizontally. All has been great but my gym is starting to grow and there are 2 areas separated by a short wall. I will be adding a second Five to the new section and I am not sure what the best configuration is. Question 1: Should I pair the 2 5s in stereo or will the wall cause problems? Question 2: Will it matter much if I orient the left speaker vertically? I do not plan to change the orientation of the right speaker. I may need to hang the left vertically out of space concerns once a fan is added to the left wall. Question 3: should I just keep it easy and not pair them and just group them as 2 separate speakers. I’d like to decide before get a speaker so that I get the correct mount. Any help or insight is appreciated. Thanks! 

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Stanley_4
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DosiContributor I
posted in Speakers
WLAN

WLAN verbindet sich nur per Kabel. Was hab ich falsch gemacht? 

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Airgetlam
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G398Contributor I
asked in Speakers
Era 100 lost connectivity

I bought a Beam soundbar a while ago and it was, and has been, fantastic. I then proceeded to install two Era 100s around the house. Apart from the delay issues with the TV connections, it was working fine. A month or so later, one of the Eras disappeared completely from the app. Sonos chat guys helped me through it and I got the Era to reappear but it has always said no connectivity. Went through the motions with Sonos chat and lost interest after 5 hrs of "try this, try that". In the end they were saying that there is no compatibility with my WiFi booster, although it worked fine for a month. Anyone able to help at all?

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Paris BorderContributor I
asked in Speakers
Dual usage

Can I use the same pair of Era100s to be both rear telly speakers and a stereo pair for listening to music?

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Mja1981Contributor I
asked in Speakers
Sonos 1 dropping out

I have 4 Sonos 1 speakers all connected to the same system. 2 in living room as a stereo pair, 1 in our bedroom and the 4th was in the kitchen. Approx. 12 months ago, the 4th (kitchen) started dropping out and as a result it has not been in use. We have established that there is a coupleof Wi-Fi black spots in our house that virgin are supplying boosters for although not yet received.I have since moved the speaker to my son’s room, closer to the router than our bedroom and it still doesn’t work and keeps dropping out. I have logged in to our router settings and none of the connections are duplicate IP addresses so this is really frustrating. I have also ran Diagnostics and spent a long time on the phone to Sonos and the problem is still not resolved. if anyone can offer any further assistance, that would be much appreciated!obviosuly, I have unplugged and reset all speakers and the router itself as well…  

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Zeebede70Contributor I
asked in Speakers
system dropping out.

After last app update. Our three speakers stopped working.Had to re register all three speakers as they had lost internet connection.Took some time to get the speakers working again.Another disappointing App update by Sonos. 

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UKMedia
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SmileySDContributor I
asked in Speakers
Sonos Speaker acts like it's possessed

My speakers are acting in a very bizarre manner.  At any random point, day or night, they suddenly turn on and off in a quick fashion, like at a rate of 3 - 4 times per second.  I have a video I can share if needed.  When I open the app, it’s showing the music start and pause in a super quick fashion.  I can’t pause it, change stations, or anything.  If I try and turn the volume down, it goes straight back to level 15.. exactly.   I’ve tried reinstalling the app, and resetting the speakers.. Within minutes it’s doing it again.  Is there a fix to this, or did I just lose $400 at Costco?  

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Airgetlam
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H.G.LContributor I
posted in Speakers
Sonos One SL

I am using a New phone and haven't used my speaker for a while.I have connected my Sonos One SL to my wifi again and the app says I have suceeded, but when I want to use it it doesn't exist anymore. I have updated the app, shut the power of andrestartet my router. Can anyone please help me, what can I do?

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addriano
addrianoAvid Contributor I
asked in Speakers
The Sonos Era 300 speakers are cutting out.

Hey,I just added 2 Era 300 speakers to my Soundbar Arc and Sub Gen 3. I connected them to WiFi and set them up as surround sound speakers for the entire system. The problem is that when I play music, a movie (anything), the speakers intermittently cut out. They play sound in a pulsating manner. The router is in the same room and the WiFi signal is very strong. Do you know what could be causing this?

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sonnnetAvid Contributor I
posted in Speakers
Are These Sonos Five Stands Any Good?

Hi,I am planning to buy an additional Sonos Five to the one I currently have to make a stereo pair. I definitely want to put them on stands but the price of stands is putting me off (£240 for a pair of Sanus or £200 for a pair of Flexson).However, I've found this budget option and wonder if they would be any good. Any ideas?https://www.wilko.com/en-uk/avf-white-sonos-five-floor-speaker-stand-2-pack/p/0633901Many thanks indeed

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NJEMJYContributor I
asked in Speakers
Warranty on Sub Mini

So I purchased a Sub Mini from the US military Exchange store in Germany in March 2024.  Yesterday the LEDs on my sub stopped working and I am not longer able to connect the sub to the app.I promptly connected Sonos support and asked for assistance.  After going through the typical “have you checked the power plug” I finally was offered the have the item replaced.  Oh, but wait, a few minutes later the agent said my sub mini was out of warranty.  I purchase the item 10 months ago and I have a 1 year warranty.Has anyone else had this problem?  Any suggestions on what I can do?  Should I get a lawyer? 

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PedersenM22Contributor I
asked in Speakers
Is the Sonos app ver. 16.1 for Android compatible the latest firmware (2025-01).

I (stupid me) made a factory reset on my two old Play3 speakers due to problems with the stereo-setup. I therefore is forced to update (I think) both units and app if I want to add the two Play3 units to the system again. Will the system after the firmware update of the system be able function with android App ver. 16.1?

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biffta
bifftaHeadliner I
asked in Speakers
Playbar sound also coming from other speaker

I’ve had Sonos speakers for some years. For the first time ever, when I switched on the TV, the sound came out of the Playbar as usual but the TV sound also came out of my Play 5 in the bedroom. I’ve muted it for the time being.Any idea what’s happened? Thanks.

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biffta
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cbus24Contributor I
asked in Speakers
Can i play music from a USB key to sonos 300 and move ?

Hello, Is it possible to play music from a USB key with Sonos Era 300 and Move? I have the Lin in adapter... I tried, I see the little lines that move but no sound and I don't see the pieces of the key.... sorry for the English, I had it translated with Google ;-) thanks

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MindShamanContributor I
posted in Speakers
Feature Request: connect to bluetooth headphones

Please add the feature of being able to connect Bluetooth headphones to your smart speakers (likes echos can). 🙏🏻

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Airgetlam
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jpg219Contributor I
asked in Speakers
era's 100 frequently " muted

i have the exact same problem, need to adjust slider to “ wake “ the speaker, music are all fine, but when i go idle, i have to do the steps above to wake it 

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Jamie A
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swisskitesurfContributor I
asked in Speakers
best setup for 6 speaker + Sub in large room

HelloWe open a new store and are wondering what is the best option to setup our sound system.Facts:not native english speaking, sorry if some infos are not clear :) Room is 400 sqm (22meters x 18meters) no Party, just background music, but still with a little bit of a punch we could get some speakers of a closed restaurant (6x Play:3 + Sub) Question:Should we create 3 rooms with pairs each (Stereo) and group them together to get basically 3 Stereo setups (3 left / 3 right) or better group them all in 1 room (6x Mono)?does it sound better to have stereo sound even in a big room like this or is it not worth it? would three pairs be horrible due to possible timing differences between them? (delay of “the different rooms”?) Thanks a lot in advance for your help :)

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KtDunsterContributor I
asked in Speakers
Play 5 Gen 1 - is it worth getting one?

Hello!  I keep seeing a lot of Play 5 Gen 1 speakers for sale on eBay (I’m looking for a Play 1 Gen 1), is it worth getting one? What are the ‘cons’ that may be causing so many people to sell theirs?Thanks 😊 Kate 

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JKIIIContributor I
asked in Speakers
Era 300 power cord splice

I need to cut and re-splice my Sonos power cord to correctly mount my speakers. If the power cord is like any other cord -- say for a lamp or appliance -- this shouldn’t be a problem. But is there something unique about the Sonos cord that would make this operation a bad idea?

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Airgetlam
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FlyflotAvid Contributor I
posted in Speakers
Era 300 best in surround vs Stereo for me

Hello, the Era 300s have arrived. I put the Era 100s in double Stereo in another room and as before connected in surround. I was amazed by a first test without trueplay of how they go. Audio track right for example everywhere by Flettewood Mac in Atmos is something incredible. A nice leap compared to the Era 100s. Then configured in stereo and to tell the truth they disappointed me. Lower sound less undivided. Re-set in surround with the beam 2 and the mini sub. Indeed the mini sub has gained strength with the Era 300s. Satisfied at the time of purchase.Remain the mistake Sorround vero best vs Stereo.Andrea. 

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Sotiris C.
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StrelloContributor I
asked in Speakers
sonos one gen 2 and sonos sub 4

Hi, I have a pair of sonos one gen 2 whivh I would like to pair to a sonos sub gen 4. Has anyone tried this combo before?Thanks!

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bockersjv
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Alek25Contributor I
posted in Speakers
era 300

Era 300 no conecta por medio de cable auxiliar ?? 

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Airgetlam
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bryantsfAvid Contributor III
asked in Speakers
Additional Warranty

How do I know if my 2024 Sonos products are eligible for the extended 1 year warranty?

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Airgetlam
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