Hello there,
I own three play:3 speakers and one connected amp.
For a few years i did not use that set, cause i’ve lived somewhere else, but few mounts ago i've come back and power the speakers on, but i’ve encountered a lot of problems.
With Sonos support i’ve been successful to update 2 of 3, but last one still giving me headache.
I've been on the support chat on the website, but they could not help me, so i’ve been told to make a call to the support team.
I did that, but two calls later and almost two hours wasted making me do stuff that is already done tens of times with the chat support (also provide case number) there’s been only frustration and nothing more.
Frustration comes from that the support people on the phone, 4 or 5 people, not sure how many times they swap, fallowed some basic guidelines and don’t fallow the specific case. Also when they saw that can’t resolve my issue prompted me like ten times to send my speaker and buy new one with discount. Well, sorry, but i have three speakers and i want to use them.
It’s obvious that is software related problem and i wanted to make the procedure of forcing update on my device, but they even didn’t knew what is that…
With my first two speakers that have similar problem (couldn't update cause too old firmware) chat support gave me some add-on to the ip address and port that forced the update.
Right now the problematic speaker is with version 22.0-65180b and if i’m correct latest is 90.0-67171.
The speaker appears only when connected with ethernet cable to the router. I can access it with it's assigned ip address and can view it's information true it's web interface.
Here you can see a video of whats happening:
Can someone from the actual technical team have an opinion, because the phone support is call center in India with no tech knowledge, at least with the people i’ve been talking.
