Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.
Recently active
So I recently bought an Arc...now there’s a new version - I don’t THINK it makes sense to try and “upgrade” (try and return and get the new one)I bought an Arc for $899 last month. Is it worth trying to return for the next gen for $100 more?I also want a sub...If I return my Arc for the Ultra, I think I’d go with the 4, but if I keep my current one, is there an advantage to the 4?
Hello, new to the forum. I have a play one Sl that I can’t connect to my new router. I have other units that have paired no issue just this one. I have wired it in for the moment and works ok. However when I try to create a surround, I choose the speaker it’s playing from the app and the wireless one will not work and asks to add to the wifi network again. It will not add if the wired one is in. If I reset both then add the other play one it pairs ok. But still can’t pair the Sl, that has to go wired again. The system was all ok before I upgraded to the pro hub 2. I can play them all together no issue just this pairing issue that’s possibly causing the surround issue too? I have spoken both to Sonos and Vodafone but still getting no where. Any help or advice is greatly appreciated and sorry for the long postMany thanks
Once again having updated my router I find that the play 1 will not find the WiFi without the ethernet connected.This has happened every time the router is changed or upgraded but usually gets sorted after cable connection. This time nothing..product not found continues with the orange light flashing on the speaker indicating no IP picked up.Not a great advert for Sonos if this happens regularlyAny fixes for this apart from " buy more new Sonos stuff" ?
HiMy SONOS setup is as follows;1 * Play 1 (not hard wired)1 * One SL (not hard wired)1 * SONOS Boost (hard wired)All running S21 * TP link network routerSONOS App running on IOS and Windows desktopI predominately use my setup to access a “ripped” MP3 music library that sits on windows share on a Windows 2012 server configured with SMB2. The SONOS app has been configured to use this as a music library - all has worked well prior to S2 upgrade. Now when selecting tracks they play erratically - on IOS give a “Content unavailable” / on Windows gives “an access denied” type error. A track that didn’t play one minute will then play if I try again 10 minutes later - all totally inconsistent and no pattern to any of it. Checked and rechecked share / NTFS permissions to Music Library location - all ok. Checked Windows 2012 firewall rules - all ok.After spending 45 minutes on a call with SONOS - they have told me that my setup is not a supported configuration. They class a Windows 2012 server as
Hi all, I have a new soundbar arc , gen 3 sub and an old play 1 speaker . I have the s2 app installed in my phone and have all showing on my s2 app even the play 1 . I can play music on the play 1 fine and also on the soundbar fine but they won’t play together in the group. If I try to play through the group it will play on one and if I try to select the other it says sorry can’t connect. Very odd. Should I be able to group the two speakers even through the play 1 is old ? Thanks so far
When streaming YouTube all Sonos products randomly go to green and volume goes away and switches back to tv. testing if disabiling consistent volume setting in YouTube fixes this. Sonos support please advise.
I woke up and my Sonos said it was not able to see(Bluetooth) my system(speakers Sonos one) and I’ve not gotten it back. I’ve :reinstalled Sonos app factory reset my Sonos one speakers reset my router And I still can’t get my speakers paired with the app help me
Hi everyone,so I have up and running 3 Sonos One (Gen 1) speakers since forever.Today, however, I noticed that one of them does feature a different hardware-version number than the other two — 1.21.1.8-2.1 VS 1.21.1.8-2.2Given they‘re all Gen 1, shouldn‘t they all come with the same hardware-version? Appreciate your insights! Cheers!
Since the new app was introduced, my pair of Era 100 will not stay in sync. The delay from one speaker to the other keeps increasing. After setup, withing a day when I turn them back on there is an “echo” due to delays. Within a couple of days they get even further apart in timing to where it is totally unlistenable.If I reset my router, this most often seems to fix the problem, but I don’t want to have to do a twice daily reboot of my router, nor was this necessary at all before the Sonos update to the new system.If I try to remove the stereo pair and then recreate the pair, then only one speaker will have sound in the pair.So I end up power cycling the speakers, rebooting my router, have issues with the speakers being found, then finally put them back into a stereo pair, but this is crazy. I have wasted so much time on trying to get these speakers to stay working as a stereo pair. None of the updates have made it any better.I have tried giving the speakers a fixed IP address assignme
A device is connected with router1 and B device is connected with router2 with same account.Then, is it posssible to control B device with sonos app when phone is connected with router1?
Hi there, I have a set up with 4 Era 100’s and one mini sub. now I bought 4 Ikea bookshelf Symfonisks and successfully set two up in one room as a stereo pair. However the other two just will not connect. It says they are connected when I install them but they don’t showup on System settings (and yes I unplugged and replugged) and interestingly they never connected to the wifi during set up so I’ve factory reset both of themmultiple times but to no avail. I’m certain it’s not a wifi or connectivity issue.the two that won’t set up are going in a separate room to other speakers. has anyone had a similar problem?
Updates repeatedly fail. Individual speakers require repeated factory resets. Don’t buy SONOS if you want to take it to your vacation home for a few days. Setup is extremely painful and time consuming.
Factory reset my ROAM and connected it to network but whenever I try to add it get errors message “not able to connect, try again later’
I have many Sonos products, including ARC, Play 5, One’s and 2 x Play 3’s.Suddenly the Play3’s stopped working, after resets, they appear in App & Computer, and play together, however won’t group with any other product, it just says “Unable to Connect, Please try later.I have factory reset, and got everything else working, The Play 3’s work together, just not grouped with other products. Any advice?
Hardware update this morning. Some but not all EQ related settings changed as far as I can tell. Nothing for the Ace.Anybody have ideas what's addressed this time?
Hi Folks, I’ll share some general advice about how Sonos products connect to your network, and the kind of network problems that can result in dropping rooms, to help you understand and solve some challenges with your Sonos system.Updated 19/4/24 2.4 & 5GHz bands (and WiFi 6)A few older Sonos devices will only connect to the 2.4GHz band, whereas most will connect to the 5GHz band broadcasted from your router. A full list of which devices will connect to 5GHz can be found here on our Supported WiFi modes and security standards for Sonos products page, under “Products that can connect to 5GHz WiFi networks”. Era 100 and Era 300 will connect to 802.11ax (WiFi 6) or 802.11ac (WiFi 5).Home Theatre products will not connect to 5GHz, as the 5GHz radio is reserved for talking to the surrounds and Sub(s).Sonos will perform best on 5GHz as it is faster, has lower latency and has less congestion. 2.4GHz still has it’s advantages, however, as physics dictates that it has a better range and a s
