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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

5,133 Topics
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F.A.Q.

Troubleshooting Sonos on WiFi

Edward R

started this topic

Can't Add New Sonos Device

Moderator note: This article has been updated in December 2024. This article is intended to get you unstuck if you are having problems addin...

5133 Topics

DarianoContributor I

Sonos play:3 speakers play in 2024/25

Description to use old Sonos speakers with S2 controller

1162

1 month ago

dkrinkerContributor I

asked in Speakers

Cannot airplay iTunes music on Windows to ERA 300 speaker

Trying to AirPlay music from iTunes on Windows to ERA 300 and it looks like it is connecting and playing but there is no sound.

913

1 month ago

Matt_MatthewContributor I

asked in Speakers

cant use Ray with Sonos App

Have had my Sonos Ray for 12 months ~ 5 months ago the app stopped working and product (deapite hours and hours) of messing around cant be added even with factory resets etc. Have spoken to Sonos twice and been cut off twice mod way through help. There ring back doesn’t work…. Its all so so rubbish. Any help from anyone would be greatly appreciated

1635

1 month ago

revoshiftContributor II

asked in Speakers

Wifi signal

Where can I find the wifi signal strength for my Sonos products? I am using the S1 controller and app.

251

1 month ago

handsOFFboyContributor I

asked in Speakers

ERA 300

My scenario is this:I have two ERA 300 speakers that I want to use just for listening to music.My living room is approximately 40’ x 22’ I do not want to connect them as a stereo pair should I just make them a group, if so will Dolby Atmos still work as well.

DMC CTContributor I

My ERA 100 I have to turn the colume level almost all the way up just to have it a little louder when I have people over. It seems like at the highest level you would really be blown away but you are not. Is something wrong? I have and LG Smart TV

577

1 month ago

ShayBelloContributor II

asked in Speakers

Unable to connect

Unable to connect message and I can't add a move 2 speaker, The other speakers are connected, It's probably something in the version update

261

1 month ago

Raja83Contributor I

asked in Speakers

sonos era 300 warranty

I bought a Sonos era 300 from UK on May 2023. I am using the speaker in India which has suddenly run into an issue. Can I get the product replaced in India if it’s still under warranty?

262

1 month ago

umbrellajiveContributor I

asked in Speakers

Can I use a Bose 321 sub with a Sonos Beam Gen 2?

Hi there, I recently got the Beam gen 2 and like it very much. I have an older TV, so it connects via the optical line in. Works well and sounds good.I’m trying to figure out if there’s any way I can use my Bose 321 subwoofer with the Beam (see image of Bose AV cable). Thank you!

WazywazContributor I

why is it i am unable to connect my devices i have 14 iproducts all app upto date no change in wifi ive rebooted wifi hard reboot all devices managed to get move connected then beam then went back on the app and another devive appeared tgat had been off for 2 days then nothing in yhe app very weird

381

1 month ago

JuanneContributor I

asked in Speakers

Best placement for era 300 with soundbar arc ultra and sub4

Hello everyone,i bought new soundbar arc ultra, sub4 and 2 era 300 for my living room.Now i need help to chose the best placement for the 2 era 300.I upload here the CAD of the living room:Distance between era 300 speaker is 344 cmThis is the living room:Green height: 225 cmRed height: 241,5 cmPink height (couch): 97 cmThis is my idea.It is ok to place era 300 like in this photo? Or is better to place them like this? Thank you everyone for help.

2285

1 month ago

thomas6789Contributor I

asked in Speakers

Why is My Sonos System Not Syncing Across Multiple Rooms?

I’ve been having an issue with my Sonos system where the audio isn't syncing properly across multiple rooms. I’ve tried restarting the system, resetting the Wi-Fi, and ensuring everything is updated, but the issue persists. Has anyone else experienced this problem, and what solutions did you find? Any tips on improving the synchronization between speakers would be greatly appreciated!

662

1 month ago

M CARMENContributor I

asked in Speakers

SERVICIO TECNICO

Me gustaria saber información para la reparación de un sistema sonos One sl en España. Soy distribuidor y no tengo información al respecto.Gracias Moderator Edit: Google Translate- I would like to know information for the repair of a Sonos One SL system in Spain. I am a distributor and I have no information about it.Thank you

191

1 month ago

PointsmanContributor I

asked in Speakers

Setup/Connection Era 300 to Orange Livebox 5

Hi, are there any users in France with an Era 300 and an Orange internet acces with a Livebox 5 router? I'm trying to set up my new Era 300, but can't get the WiFi connection to work: the initial connection to the Sonos app on my Android GSM works fine, but when I enter the WiFi password, the system can't connect. I've tried all possible router reconfigurations, incl.separate 2.4 and 5 GHz SSIDs, with and without WPA security keys/passwords, but nothing works.Grateful for any solutions or useful hints. Thanks!

443

1 month ago

netswipeContributor II

posted in Speakers

feature request: Volume level on grouped speakers

Hey, I have a request: It would be nice if I could the volume buttons on grouped speakers to control the group volume and not the individual speaker volume. Thanks!

604

1 month ago

niclas_jonssonContributor I

asked in Speakers

Sonos Play:5 (Gen 1 ) stopping randomly when playing Spotify

Sonos Play:5 (Gen 1 ) stopping randomly for 5-10 sec when playing Spotify but works fine with Tidal and radio stations. I have done everything Sonos support suggested. Sonos support said that it is a internal memory problem (to small memory for high-res streams). But Spotify is far from high-res and Tidal works fine. I have no network problems. Please fix this Sonos!

1211

1 month ago

Rudy A-TraxxTrending Lyricist I

asked in Speakers

The current orientation of your Era 300 is not supported

Brand new joke from Sonos ? In the app recent update, this alert appears even though my surround Eras 300 are installed as mentionned in the manual when upside down. And seemed ok in the regretted Sonos 2 App. is it something new to upset us a little bit more ?

3087

1 month ago

genebaquetContributor I

asked in Speakers

Era 100 Unsupported Orientation

I just noticed that my Sonos app says that my Era 100 surrounds are in an unsupported orientation with no further instructions. They are inverted and mounted near the ceiling. Seem to work fine. Is this a known issue?

1372

1 month ago

R007Contributor I

posted in Speakers

house with concrete walls, what mesh system works better or what to do?

I'm moving to Mexico in the Baja area. building a house that has 3 separate buildings. All walls are concrete. what kind of mesh system will you recommend so I dont have any lag on my music?

403

1 month ago

nfloresContributor I

asked in Speakers

Password error Sonos Play 5

I'm trying to connect the Sonos app (version 2.0) to set up a used Sonos Play:5, but I keep getting a Wi-Fi password error. I even created a new SSID without a password, but the same error appears. I also tried using my mobile hotspot with a simple password and even without one, but I still get the error message:"We couldn’t connect to [Wi-Fi network]. Make sure you’re using the right Wi-Fi and password, then try again."Any suggestions?

301

1 month ago

PGrunContributor I

asked in Speakers

Surround speakers, NON-surround source

I learned today that when driven by a TV and watching a non-surround source, I cannot control the gain on the surround speakers.It seems to me that when watching TV, say a music video, that the surround speakers should be carrying the normal stereo left and right signals, and I should be able to control the gain on those speakers.For example, listening to a music video, I should be able to treat the Beam soundbar and the two surround speakers as four stereo speakers -two left and two right.Anybody else?

131

1 month ago

tonyyuleContributor I

asked in Speakers

play 1 doesn't show up in app once connected

As per the title description. My Play:1 won't show up in the app.... Either in the system settings menu or on the main play menu. All was fine and it was working fine until a couple of days ago when it randomly dropped out. And despite going through (several) factory resets and then connecting back via the app as a new product AND despite the app saying that connection is successful it won't show up. Funnily enough it's the Sonos which is closet to my router. About a realistic 6 feet. And it's worked perfectly until a couple of days ago like I say. And nothing else within my control has changed. Does anyone have any ideas?

CoreyRContributor I

I have a new WiFi router and cannot connect my speakers to it

741

1 month ago

toyboyChromatic Producer II

asked in Speakers

My Roam speaker sees to charge in intervals

In my phone app the battery shows for the Roam as charging and a few minutes later the charging indicator is gone. Is this normal? I’m using the base charger for the Roam.

202

1 month ago

kiki59Contributor I

asked in Speakers

How to connect my Era 300 both surround AND bluetooth (or jack line)

Hi all, I have 2 Sonos ERA 300 and a Sonos BEAM 2 and as I have activated Surround mode, I can’t connect my ERA 300 in bluetooth (and I can’t connect my Bluetooth turntable anymore). Is there an easy way to switch from my Surround config’ to my Bluetooth config, without erase all my settings… I was happy with my Sonos system to listen music AND watch some films… Thanks

1959

1 month ago

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