My Play:5 Gen 2 was flawless for years, then suddenly started to drop streaming music a couple of years ago. It’s frustrating as I see lots of others experiencing the same thing. This is happening regardless of of the streaming music service; except when I use shuffle on my Pandora Stations!? When a single station is selected (Pandora or otherwise), then it starts cutting out again. Is that a clue? What’s different? We have a 1Gbps internet, and Wifi mesh system to extend coverage. I can’t believe it’s solely due to my network as Sonos keeps saying. Maybe Sonos reduced buffering a couple of years ago? Is there a way to increase buffering?
Answered
Is there a way to increase buffering on my Play:5?
Best answer by Stanley_4
It is almost always an interaction between your Sonos and your network. Connection speed to the Internet or the Wi-Fi speed is rarely tne issue.
You can follow the wifi suggestions in the support section here, that often helps. Less convenient is submitting a diagnostic when the issue surfaces and calling support when you can, lets Sonos folks see your Ineternal data and usually identify the issue. Several good articles here.
https://support.sonos.com/en-us/search?q=Wifi
On changes, haven't noticed any and my Wi-Fi connected Play 5 gen 2 works flawlessly for hours on end streaming CD quality from my music library or whatever Amazon sends as their HD, UHD version.
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It is almost always an interaction between your Sonos and your network. Connection speed to the Internet or the Wi-Fi speed is rarely tne issue.
You can follow the wifi suggestions in the support section here, that often helps. Less convenient is submitting a diagnostic when the issue surfaces and calling support when you can, lets Sonos folks see your Ineternal data and usually identify the issue. Several good articles here.
https://support.sonos.com/en-us/search?q=Wifi
On changes, haven't noticed any and my Wi-Fi connected Play 5 gen 2 works flawlessly for hours on end streaming CD quality from my music library or whatever Amazon sends as their HD, UHD version.
+18Are you using S1 with a Sonos Bridge, perhaps? The Bridge’s power supply is prone to failing intermittently. If so you could switch over to WiFi.
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