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rlo5455
Contributor I
January 15, 2026
Answered

Audio drop out

Client is having random audio drop outs on when playing music and watching tv. utilizing amps for distributed audio and rear speakers in tv zones. system is run on an eero network and we are suspecting there may be stp issues happening. if someone could take a look at a diag that was pulled and see if anything jumps out that would be helpful.

 

Diag# **********************

Tuesday January 6th sometime between 8pm and 839pm

 

Thank you.

 

Moderator Note: Removed Diagnostics Number. Modified in accordance with the Community Code of Conduct.

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Stanley_4
Stanley_4Answer
Grand Maestro
January 15, 2026

Nobody will look at that diagnosis, none of us users can even see it. It should not even be publicly posted, mods will delete it.

To have one looked at you need to submit it, then call Sonos.

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2 replies

Pools-3015
Pools-3015
Prodigy I
January 15, 2026

Try disabling their WIFI in each Amps settings if they are all wired to the network. When the Amps are all next to each other or stacked they can cause network interference. Turning off WiFi helps to prevent this.

If they are all wireless, look in the Eeros settings for mDNS and enable it. Then disable airtime fairness if it is enabled 

Stanley_4
Stanley_4Answer
Grand Maestro
January 15, 2026

Nobody will look at that diagnosis, none of us users can even see it. It should not even be publicly posted, mods will delete it.

To have one looked at you need to submit it, then call Sonos.

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