Sub Mini wont connect

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My Sub Mini has never connected to Arc. I have a red flashing light and it says Sub not found. I do a factory reset and get a flashing white light, but still the same.

Sonos Sub Mini

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AirgetlamAnswer

I assume you’ve read the LED states FAQ. I’d be somewhat concerned about blinking red, but if you were able to get it to blinking white, that’s good.

If you’re continuing to have issue setting it up, I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. Don’t post the resulting diagnostic number here, Sonos’ lawyers get sensitive about GDPR, I suspect.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce

AirgetlamAnswer

I assume you’ve read the LED states FAQ. I’d be somewhat concerned about blinking red, but if you were able to get it to blinking white, that’s good.

If you’re continuing to have issue setting it up, I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. Don’t post the resulting diagnostic number here, Sonos’ lawyers get sensitive about GDPR, I suspect.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce

106rallye

Is wifi turned on on the Arc?

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