Skip to main content
Question

My Sonos Eras speakers constantly cut out

  • January 13, 2026
  • 3 replies
  • 39 views
6

I have a Ray and 2 Sonos speakers. The Ray is connected with an optic cable to my TV and my Sonos speakers are connected via wifi. I never have any issues with the Ray, however, my Sonos Era speakers constantly go out. I’ve invested so much time and money into these just for the sound to be miserable.

I have upgraded my router to a high-end one that is supposed to be great for distance and wall penetration. I’ve also moved my router in hopes that would help. I have tried buying wifi extensions just in case it was a signal issue, but all signs say the signal is fine. I feel like I’ve done any troubleshooting step there is. Can anybody help? 😩

3 replies

N
Forum|alt.badge.img+19
  • nik9669a
  • Senior Virtuoso
  • January 13, 2026

Just as a test, what happens if you place the speakers elsewhere in the room? Are they set up as individual rooms, a stereo pair, or surrounds? Have you tried setting ip addresses for them? 

    6

    Just as a test, what happens if you place the speakers elsewhere in the room? Are they set up as individual rooms, a stereo pair, or surrounds? Have you tried setting ip addresses for them? 

    I've tried having them set as individuals, stereo pair, and sorrounds but they cut out with all setups. Due to outlet limitations in my apartment, I can't really move them around. I have not tried setting ip addresses for them.

    Airgetlam
    • Airgetlam
    • January 13, 2026

    My guess would be some sort of wifi interference , perhaps outside of your network. When ‘bonded’ to your Ray, they are getting the WiFi signal from your Ray, but when set up as regular stereo speakers, they are getting the WiFi directly from your router. 

    At least I’d try a network refresh, by unplugging all Sonos devices from power, then rebooting your router. Wait two minutes, then plug back in the Sonos devices. Wait another two minutes, then test.

    But if this doesn’t help, I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. Don’t post the resulting diagnostic number here, Sonos’ lawyers get sensitive about GDPR, I suspect.

    There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

    When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

    Bruce
      Terms & ConditionsCookie settingsAccessibility statement