Speakers

I have just been given the gen1 Play:5 from my father, as he bought it new, used it once and it has been in a cupboard ever since, he’s moving house and he gave it to me as he didn’t use it. I have tried to set it up using the Sonos S1 app and it comes up when i go to set it up but when i press the volume up button and the mute button at the same time when prompted, the chime plays and nothing happens on the app, what can be done about this? I can’t find anything online.

why is "home screen volume control" disabled?Can't there be a hint shown why the control is disabled instead of having the user browse in forums for the reason?

Connection with optical digital cable from my Hisense smart TV to Sonos Ray and keep getting massage "no signal detected". What else can I do? 

I recently upgraded from xfinity blast (had no issue for years) to gateway for more bandwidth and now I can’t connect any of my Sonos speakers to my network. When I troubleshot through the Sonos app it says that Sonos only supports Open, WPA and WPA2 security. I found that the gateway was set to wpa3. I changed it to WPA2, reset everything and tried again with no change. After connecting to my beam through the Sonos app and hitting the button on the back it asks me to put in my wifi password, after doing this it gives me the error that there was a problem connecting to the network. Any suggestions ? 

Sonos is the WORST speaker product i’ve ever used! It continues to drop and all support can say is “check your internet”. EVERYTHING IN MY HOUSE RUNS ON INTERNET AND NOTHING ELSE HAS SUCH RIDICULOUS LOGIC AS: “Short break in connection, stop running completly” . * RECONNECT after internet drops *Moderator Note: Modified in accordance with the Community Code of Conduct.*

Hi there,I have installed my XGIMI MoGo 2 in my apartment and tried to connect it to my two new Sonos Era 100s (stereo mode) via 3.5mm cable and the official Sonos Line-In adapter.In the Sonos app, the line-in is being shown as connected, however when trying to select the audio output on the projector the only two options are internal speaker or HDMI-ARC.Has anyone successfully connected their projector with Era 100s or knows what could be the reason that it won't work for me?In the Sonos app, I could change the source level from 1 to 10 but don't know whether this would change anything?Appreciate any feedback and support!Cheers from Austria

I just added an era 100 to existing sonos system. It took forever to get it to add, requiring multiple unplugs, etc. and once it finally added, it doesn't allow me to play music through it. There was an error message that said something along the lines of using a non-compatible app. I have the sonos v2 app, which is what I've been using for my two play 1 gen 2 speakers. 

So long story short -  have been escalated to tier. 3. tried to add the new era. 300 and it wouldn't add beyond the will not show up in systems, unplug BS. didn't work.  Went through all the Sonos service calls, 4 hours, none of my products can now be found.   everything. was working perfectly before I tried to add a single era 300.  now I have nothing.  zilch.  app won't recognize a single component.  any ideas?  suggestion - DO NOT ADD new products to your existing system.  I think its something with 2.4/5ghz but even SONOS doesn't know.  any help would be appreciated.  My system is now bricked and I have to wait. a week for a tier 3 appointment.  5000 of Sonos and I can't even reset my already working system.  help.  Sonos support is garbage.   unplugged everything for an hour.  deleted the app.  reinstalled and reset everything.  Everything vanished and no way to solve this.  Please try again later.  Did the forgot system.  app is still asking about speakers not even plugged in - I

Hi,As the speaker lacked high tones, I checked the pcb for blown caps and changed a bunch of -probably- blown capacitors (with buldging tops). After the repairs, the issue is still there. The tweeters don't seem to work. Does anyone know where to look on the pcb for the tweeter capacitors/resitors? It seems unlikely the tweeters are both broken.. Or can it be?Changed capacitors:5x  35V 820 uF2x 25V 470 uF1x 25V 1000 uFThank you in advance!

Hi everyone,For some time I have had Arc, Sub3, and ERA 300s as surrounds. I also had a single ERA 300 in my office.  All were absolutely fine and tuned with trueplay. Recently I bought a second ERA300 to make a stereo pair in my office and went to trueplay them. This is where the problems began. No matter what I do, they will not complete the advanced trueplay tuning.  I have tried: disabling iphone bluetooth force closing all apps except sonos separating the pair and running trueplay advanced as singles - both fail factory reset and as above - same result - fail pair them again and run advanced trueplay - failAll of the above I have also run with another iphone - same results... Oddly, the quick tune version of trueplay does complete, but only perhaps 1 time out of every 3 attempts, so we can be sure that wifi is working fine. They also happily play music from the sonos app, so again no wifi issues. Even more oddly, the sonos site says ‘Note that quick tuning is not available when an

I have replaced a device in my system (which I have recycled). How do I remove it from my sonos account?So I can no longer reset the device ! Moderator edit; combined posts

Hi last night I was streaming audio from a Fire Stick to a pair of Era 300. Everything worked great for over an hour. Then suddenly the audio stopped for about half a second, and when it returned the two speakers were not in sync, there was a half-seconds lag between them.Re-pairing Bluetooth did not fix it. We only got it to work again by breaking the Era 300 pair and then pairing them to each other again.Can anyone suggest a cause and fix?Thanks Jim    

I have a pair of TruePlay-adjusted stereo-paired Ones in my 12x10 home office on a built-in corner L desk setup in front of me and a little off to the sides about 6 feet apart and three feet away from me on the sides.  I’ve felt the sound was lacking a bit in mids and bass, as expected from units of this size.I considered adding a mini-sub or replacing the Ones with a pair of Fives in the bookshelf about 10 feet behind me.  I don’t think I have the room for a pair of fives there, so I decided to try one of the Fives horizontally behind me (center of the wall, ear level). Because it is behind me over my shoulder, I’m obviously not getting the full advantage of the sound from it.  I’ve found that adding/grouping my existing stereo pair of Ones on the desk at a lower relative volume adds desired depth and front-sound stage, but a slight yet noticeable echo delay between the two sets.I put the other five in the family room for music down there.  Would I be better off taking the office five

I have a Play 1 and 3 in my lounge/kitchen that have worked brilliantly for a number of years. However over the last 2/3 months the connections repeatedly drop in and out and occasionally nothing! I also have a Roam and a newer Play 1 which are working ok.  is it a case of the software not working with older hardware? Is there anything I can do?

Hi, so I have the following set up in a small office. Pair of Era 100s with Sub mini.I first noticed this sound stage issue when watching a film where the sound stage between the Era 100 pair was ‘moving’ from left to right, slowly and then back again. Its almost as if the stereo pair is trying to find the ‘centre’. If that doesn’t make sense imagine slowly sliding the ‘balance’ toggle from left to right and back again. Both speakers are outputting sound but the focal central point is moving.Sound stage slowly moves from left to right and back again with music also. This odd behaviour doesn’t happen all the time and there doesn’t seem to be a consistency to it.I must stress that it is subtle but noticeable.Has anyone else experienced this?

Recently purchased a sonos 5 gen 2 second hand.I've tried connecting to my WiFi but the Sonos 5 is not found. I've tried connecting by Etherley not found. I've reset by unplugging and holding the connect button while plugging in after a few seconds the light flashes white and orange then changes to white and green. Still no connection.

So here’s a question. I have a fairly straightforward 5.1.2 surround set up using an Arc, Sub Mini with 2 x One Gen 1 set up which I use in day-to-day use. I dusted off an old unused Beam Gen 1 with the aims of selling it but just for fun, I decided to group the Beam on left side of my room and was REALLY pleasantly surprised at how well it filled in the space, especially with music.I’m now kind of tempted to by another second hand Beam Gen 1 to do the same on the right but I just wanted to ask if anyone can explain how grouping the additional speaker works and changes the sound signature. As a 3.0 speaker, does it just serve stereo or does it serve as a 3.0 (FL-C-FR) or something else?It would be very cool to be able to add other (older or newer) speakers into the mix to serve as additional height, side or other channels and open up a lot more options.Keen to hear any thoughts and feedback. Thank in advance

I own 10 or more Sonos products.  Love the sound.  But…There is nothing more frustrating than trying to get one to connect.  I just spent 45 minutes trying to get my “Roam” to connect via wifi.  Once I got that going I was asked to reauthorize my Sirius XM account… which then proceeded to gray out all channels.  2 hours later I’m still without a working speaker after deleting Sirius, closing the app, re-adding it, deleting the app, reinstalling the app, deleting it from my laptop and phone, and so on.  I was on with customer service but then my Sirius username & PW was getting kicked back in the Sonos app (and it was the correct credentials, I signed in to the Sirius app directly with the same info) so they said it was user error.   Any suggestions?  Return all of it?Why is this so hard? My 10 year son can get his $14 blue tooth speaker in 10 seconds or less.  I’m thousands of dollars in and nothing today...

Hello, I have connected my sonos Arc, sonos Sub and 1 One SL to my freebox without problem. But Impossible to connect the second One SL to my Freebox. I reset my One SL, LED is flashing green. In my app when I add product the sonos One SL is detected but a the next step , « Preparing your Sonos One SL in progress... » , there is an error : « Your mobile device was unable to connect to your Sonos One SL. Check that your Sone One SL is plugged into a power outlet. ».I did a lot of checking. the sonos one sl is in the same place as the other products. I tried to connect it via ethernet directly to my freebox. I tried by setting channel 1, 6 and 11 on my freeBox. I deactivated the 5ghz card on my freebox.... I don't know what to do anymore. If someone has an idea ?

Trying to reconnect a One speaker, a new room was created although I picked the correct room to add it to. How to fix?

Does anybody know what the screw sizes for the official Sonos One stands are?Thanks a lot ! 

Hi,I want to buy a Sonos Port Streamer to plug my own analogue speakers and my turntable. But can I add my Era 100 box too (on top of the analogue speaker) to add an extra (3rd) speaker, or is that not possible?

Help,  sub was unplugged, plugged back in and now showing up as Sub2 but not connecting

I have recently purchased a pair of Era300 speakers however the connection to wifi is extremely unstable and i keep getting signal drops. i dont belive it is my wifi as i am able to use other devices with no loss of signal. Can anyone suggest what the problem is as i have tried resetting it several times and its too late to return for a refund. i use as s23ultra phone which has the sonos app on it.

The only way to get Era 100 on Sonosnet is by using the Sonos Combo Adapter. Without it Era 100 is relying on my home wifi to connect. My wifi isn't as stable as it should be, therefor my Era 100 is suffering from the occasional dropouts. That's saddening. Ever since I've been using Sonosnet in combination with fixed IP addresses in my router I haven't had any dropouts. That's since about 10 years!I think it's a grave mistake Sonos eliminated the Sonosnet wireless option from Era 100. I'd like it reintroduced very much.