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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system.  Firstly, this is with...
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Edward R
Edward R
started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...
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4442 Topics
G
GBNeviusContributor I
asked in Speakers
Sonos Play one

How do I turn off the green light on top of Sonos play one?

2
Ken_Griffiths
1 year ago
T
Tommy ChongContributor I
asked in Speakers
Era 100 missing

I recently added an Era 100 to my existing system of Sonos Ones in two different rooms, Beam and Boost. The Era keeps going missing. Almost every time I want to use it I have to find missing product, turn off/on the Era and router to make the speaker appear. I have a Virgin hub and Linksys mesh router. Thanks for any suggestions…

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T
1 year ago
F
FreakinhoboContributor I
asked in Speakers
7.2.4 Atmos Speaker Layout

I just bought the Sonos ARC and am super impressed at how easy it was to setup and the sound quality I get from just the bar.  In the past I’ve bought AV receivers and speakers and always struggled with setting them up properly and optimizing sound.  I have to say I don’t think I will ever go back to the traditional setup after purchasing the ARC.With that being said, I would like to start planning a 7.2.4 setup.  What speakers do I need for a great 7.2.4 setup and how should they be placed?  Do I use all ERA 300s?  Or do you mix other speakers as well?

3
jgatie
1 year ago
C
Carlsbad TommyContributor I
posted in Speakers
Time for Class Action Suit

We need to start a class action suit against Sonos for selling defective merchandise.

4
controlav
1 year ago
A
ArgBlargContributor I
asked in Speakers
Can't connect beam to wifi!

Hi,I’d been using my sonos beam and two symfonisk speakers for about a year, but then went ahead and got a new router after changing ISP.For whatever reason, none of my new devices could then connect to the router. I could see them on my phone, they’d play the chime to register, but then wouldn’t connect to the router/wifi.After lots of attempts of trouble shooting, I reset all three devices (which might have been a mistake). I was still unable to set up the devices. Then reading a little more, I tried to plug in the beam directly to the router to set it up, but still no luck. my phone seems completely unable to see the beam while its connected.Anyone have any ideas whats going on, or any advice?

1
Sotiris C.
1 year ago
J
JimiGibbsContributor II
asked in Speakers
Play 3 "Not Connected"

I have 3 Play 3’s that show up as “not connected”. One yesterday and two today at the same time. The two were playing and just dropped out. I have tried the app fix….. Unplug speaker…. WAIT ….. unplug router …. WAIT…. and nothing. Two (that I can easily get to) have no light on. I have an eero mesh network and everywhere is getting a good signal.  Any ideas????

4
J
1 year ago
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NylfeContributor I
asked in Speakers
system

When I use sonos, my system is hopping in and out of connection everytime we listen to music.I have the sonos bridge, and not sonos 2 app, because many of my speakers are sonos os:01

1
Airgetlam
1 year ago
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NMHM1959Contributor I
asked in Speakers
Play 5 Gen 2 Line in connection

Play 5 gen 2 if I have a Line in plug connected to my Play 5 and my Iphone does the SONOS Play 5 still have to have wifi connection. If not can someone ecplain how you get music to play through the speaker.If it does have to have wifi whats the point in a line in??

11
E
1 year ago
R
ratulupadhyayContributor I
posted in Speakers
Sonos Beam Gen 1 + 2x Era 100 + TV + Turntable, would it work? How can it work?

Hey all,So right now I have a 65” inch TV connected to my Gen 1 Beam through Arc. It’s been great, sound’s amazing, especially the dialogues/spoken words can be heard clearly, which is the reason I got it.I have just bought an Audio Technica LP3XBT turntable which has bluetooth and RCA out connectivity options.Now I’m wondering how to make use of the Beam I have with perhaps adding pair of Era 100s to make this whole setup work in unison.Would my Beam Gen 1 seamlessly work if I add a pair of Era 100s? Also, would my turntable be able to make use of Beam + 2x Era 100 setup?Or what would be the best solution for this setup considering I don’t want to upgrade my Beam Gen 1 right now and want to keep the overall solution as much VFM as possible.  

10
buzz
1 year ago
J
JUllyContributor I
asked in Speakers
S1 App

Changed internet to StarLink. How do I connect to S1? I have 2 new Move systems connected to S2 app. I have legacy speakers and a Conn| Amp that I want to continue to run on S1. 

5
Airgetlam
1 year ago
I
IndySpiderContributor I
asked in Speakers
2 Sonos Five speakers left will not connect to wifi

Outdoor TV and two Sonos Fives.  TV and right speaker connects to wifi, left speaker will not connect to wifi, tried reset, tried ethernet, No success so far

1
G
1 year ago
A
AbdoulamzahContributor II
asked in Speakers
match 2 era 300 with beam gen1

Ça I have dolbi atmos matching beam gen 1 with my 2 era 300

7
A
1 year ago
K
kwal66Contributor I
posted in Speakers
Era 100 Only Playing One Side of Stereo

I’m not sure I have the right vocabulary for this. I only have one Era speaker, not two.  So this isn’t a situation where one of a pair is cutting out. This is my sole speaker in the room seems to be playing only one side of stereo (either left or right).I’m listening to Revolver on a new Victrola Stream turntable as I write this and “She Said, She Said” sounds totally different (kind of cool actually). Does anyone know how to fix this short of buying another speaker?

6
K
1 year ago
H
HumaneerContributor I
asked in Speakers
syncing issues out of wifi

can I sync play five sonos with films on a headphone jack to jack cable from imac whilst not in wifi

1
Airgetlam
1 year ago
C
Ckc82084Contributor I
asked in Speakers
play1 constantly dropping off system

Hello. One of my Sonos play1 speakers is constantly dropping off. The other speakers continue playing but the play1 will drop out then come back for 10 seconds 30 seconds it’s always different and then drop off again. I had this issue a few times over the years and I’ve been able to fix it by resetting the system or just waiting and eventually it would work itself out. Does anyone know any other ways to quickly fix this issue? Wi-Fi router internet provider are all the same. Nothing changed on my end that I know of to cause this problem. Thank you! diagnostic number 1691235126

3
AjTrek1
1 year ago
M
MILLWALL55Contributor I
asked in Speakers
wifi new setup cant find product

Trying to set up my new Sonos beam g2 the unit cant find my wifi 

2
M
1 year ago
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Brianpaul5150Contributor II
asked in Speakers
sound out of one speaker

Hello, Sometimes when I listen to my stereo pair through connect and two ones, sound only plays through one speaker. When i switch to spotify music comes through both speakers!Example - just had a record on, first side of record was fine, flipped it over and sound only played through one side. Switched to spotify and music was in both speakers.

3
B
1 year ago
J
Jam76Contributor I
asked in Speakers
sonos One

My Sonos one was working fine but after I turned it off it will now not turn on and I can’t find it on my system. When I plug it in the red light shows for 5 seconds but then goes off. What do I do? 

1
Airgetlam
1 year ago
C
chris blakeContributor I
asked in Speakers
Product Downgrade Issue

Attempting to downgrade my Play 3 to be s1 compatible.  Sonos is “finding” a product that I don't even have…...I only have a Play 3 speaker.

6
Ken_Griffiths
1 year ago
P
PG80Producer I
posted in Speakers
Mains conditioners with Sonos

Would a mains conditioner with surge protection help the performance of the Sonos Arc? And would it provide additional protection? I have a Tacima CS947 that I’m considering using with my system but I want to know if there’s any advice from Sonos for something like this. Is it preferable plugging straight to the power socket on the wall or is a mains conditioner better?

3
buzz
1 year ago
C
cmdifioreTrending Lyricist I
asked in Speakers
Sonos Audio Dropouts When Grouping

I’m experiencing audio dropouts, only when grouping rooms together. My setup consists of 8 different “rooms” - most of which are standalone Play Ones, then a room with Playbar, Sub, and two rear Play Ones.  Then another room with Beam Gen 2, Sub, and two rear Play Ones. All of these are connected to SonosNet via Boost. I also have a Sonos Move speaker that is connected via Wi-Fi (since that one won’t connect to SonosNet).   The dropouts started after I introduced two new Play Ones. All speakers work fine individually, but only have dropouts once I start grouping. I had this issue last year, but it stopped once I introduced the Boost to get all speakers on SonosNet (versus being connected to my Eero mesh network directly).  I tried changing the SonosNet channel, but still having dropouts. There is no rhyme or reason to which speakers the dropouts occur. It has been happening on any of them once they are grouped.  I submitted a diagnostic. Can anybody from Sonos review and help me resolv

3
Airgetlam
1 year ago
W
WackersContributor I
posted in Speakers
Amp lost power, won’t turn on

My Amp has lost power. Called support and they told me to hold down button at back and plug in. This worked the first time last week but doesn’t work this time and support now offline. Don’t really understand why this now keeps happening? Everything else plugged into same extension lead fine. Changed amp in plug no luck. V confused and disappointed! Particularly by lack of Sonos support

1
buzz
1 year ago
S
Sonny.AdeAvid Contributor I
asked in Speakers
Sonos Ones + Sub vs. Sonos Play: 5s

I have 2 large rooms connected with no walls between them. My living room is connected to my Dining Room, in the living room I have 2 Play:1 (front), 2 Ones (Rear) and a Sub which sounds amazing but when I walk into the dining room I can hear the music but not like when I’m in the living room. My question is, to expand sound to the dining room, should I install 2 Sonos Ones and a 2nd Sub or 2 Play:5s and pair them in stereo, which setup will give me the richest sound and not create syncing issues. Thanks. 

2
S
1 year ago
I
iankvAvid Contributor I
posted in Speakers
Using Boost and WiFi together

I  have a Sonos Boost powering my normal Sonos speaker set up.  However, for a party,  I want to set up a Sonos speaker in the garden outside the range of the Boost.I already have a powerful wifi range extender delivering a strong wifi signal to the whole garden.Can I have the in house speakers being fed from the Boost concurrent with the garden speaker being fed from the WiFi range extender?

6
Airgetlam
1 year ago
V
vaidabhishekContributor I
asked in Speakers
Use mic on Sonos Era with windows Bluetooth

I recently bought Sonos Era 100 and use it as desktop speaker for my desktop. I connect to the speaker using Bluetooth. Since the speaker has a Mic, how do I use that as the default mic for my machine ?

4
melvimbe
1 year ago
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