Speakers

just wanted to share my experience today with Sonos Support.  It took a long time to get someone on the phone, but after I did it was great… loooong story short, when i was setting up a new sonos arc for my in-laws, it would give me an error 1101 after entering the wifi password. Support helped me manually plugging in the arc soundbar directly into our Eero main router with ethernet cable, then having to use my MacBook pro to download the sonos app and pushing an update to the arc… then after the update, i was able to unplug the soundbar ethernet cable, and place the soundbar where it was going to live, and do a factory reset, then hookup with wifi.. now it works after 60 mins on the phone with support trying many things.. but it works great now.

I have used Sonos for 7 years and have 2 Play 5’s, sub, sound bar and 2 play1’s on my TV and a Move, so I a little committed to Sonos. The new black app is a disaster, can’t control rooms or music. I called the help line and was told to disconnect the 3 WiFi discs we have in the house as Sonos is not compatible ( has been for the last 4 years) and if this fixed it I was to call BT and ask them to make the WiFi discs into Access Points, BT say this isn’t possible. I call Sonos helpline back and the operator clearly knows there’s a problem but doesn’t admit it. I’ve had no feedback or response since. When will they fix this? Why can’t we just get the old app back which worked? Was the black app tested? 

After following all the steps to connect my Sonos Play 1 to my new network, it cannot be located. What other steps might I try?

I used to stream Bluetooth music via a roam grouped with a five. Since the update of the Android Sonos app, adding the five to the Roam does not work and gives an error message about not being able to connect. Butt I can play music on both devices via wifi.The devices are on the same wifi network.  Any suggestion how to fix this?

Everything worked perfectly fine yesterday. I updated my iphone app a few weeks ago and everything was still working -- even though I could no longer see my Boost in my phone system. Today, i tried to play some music but now my system cannot be found by my iphone. Was there an overnight update or something? The odd thing is it still works on my mac, but obviously, would like to be able to stream via my phone…. How can i fix this? I have 2 connect:amps 

My era 300 speakers show strong connection but no sound is coming from them?

Instead of redesigning the app i think building some kind of mic or something for trueplay tuning should be more important because having to get hold of an IOS device just to tune some speakers is insane.I bought an iphone 7 just to tune my system and it received its final OS update the other day now theres a nice permanent message from SONOS in the app telling me "The OS on this device is no longer supported" and so many of the features i need are greyed out or missing. As i cant upgrade to IOS 16 on this device the new app cant be installed (and i wouldnt install it anyway having used it on my Android device) so for the 2nd time im having to buy an iphone just to tune some speakers :/Anyone able to confirm if iphone 12 on IOS 17 running the new updated app supports Trueplay. I did some digging but im reading different things, its broken, its coming soon, its not supported.

How do I disable the buttons on my playbar in the new app?

I just brought the ikea symfonisk and just done updating my network for the symfonisk but i am still unable to setup a new system as i am unable to find my Symfonisk in the network. 1. Router is set to 2.4g and connected to Symfonisk2. Phone is connected to the 2.4g network as well 3. Update network works fine i tried 5g, 2.4g still unable to solve the issue4. in my router settings i can see that Symfonisk and my mobile phone is connected to my 2.4g network but still unable to find each another in Sonos app.5. I disable 5G network in my router settings, therefor theres only 2.4g for symfonisk to be connected to ​​​​​​​P.S - Mobile used - SAMSUNG FOLD 5 , SAMSUNG S24 ULTRA , IPHONE 13 PRO

I have a PLAY:1 speaker that hasn’t been connected to my Sonos system (consisting of approx. 15 speakers) for a few months or so.  This means that the speaker has not received any software updates lately.In the meantime, all my other Sonos speakers have been updated AND my Android Phone has received the absolutely HORRIBLE (sorry Sonos !!!) Sonos app update.BUT: Now I’m trying to add the old PLAY:1 speaker to my system… It simply doesn’t work.  I tried all of the following:I simply powered on my old PLAY:1 and hoped that it would connect to the system (via WIFI) so that I would be able to see it in the app and then update it… But I don’t see the speaker, and if I select “Add Speaker or Component”, then the “Searching for nearby products...”-window just hangs indefinitely. I tried to factory reset the PLAY:1 (power on while passing down a few buttons and waiting  for flashing orange light), then I repeated the “Add Speaker or Compon

Good Day everyone .Since the new app is arrive, I see some changes, these are difficult changes for me,For example, if you want to change your volume it doesn’t show the percentage how loud i you listen your music. In older version was so that every time you change your volume higher or lower. It was on a site some Scale, some Percentage Number that shows you how loud you hear your music..please, if it’s possible on the next update, return this function on iPhone or every systems that works with the Sonos speakers. Thanks a lot for your kindly reply. Best regards, Hubert.

Ich habe einige meiner Lautsprecher ca. 3 Jahre nicht benutzt. 2x Play 3 und 2x Play 1. Eine Play 1 wurde die Zeit genutzt, jetzt nach dem Umzug in eine neue Wohnung. Wollte ich alle Boxen wieder in das neue WLAN und system einbinden. Bekomme aber immer Probleme beim Update oder teilweise schon bei der Raumauswahl.Habe alle Lautsprecher zurück gesetzt, neuen Account erstellt und bis auf den Aktuellen Play 1 bekomme ich nichts eingebunden. Die stehen maximal als unregestriert in der Sonos(S2) App. Die sind nicht für die S1 App, die sagt ich müsse ein downgrade machen.Und ich habe es auch mit LAN Kabel, anderem Handy, alles neu installiert. Egal was ich mache laut Sonos App habe ich kein Internet um das Update zu installieren.Internet funktioniert, die Fritzbox zeigt auch bei der einen Box an das die online ist. Nur bei den anderen nicht.Hat jemand noch eine Idee oder weiß zufällig ob der Server gestern down war? 

My Sonos has stopped working since the new update. 

I have 15 Sonos speakers + 2 surrounds connected via a Sonos amp. I usually have no problem playing audio in multiple rooms. I recently added an Era 300 and now my system is unstable. The music will drop out of random rooms. I have Eero 6 Pro WiFi with Gigabit Ethernet. I was previously using SonosNet to keep the speakers off my primary WiFi but ERA 300 only connects via WiFi. Is there something I need to do to make sure my configuration is stable?

What am i supposed to do with my Play:1 that simply won’t power up any more.  Is there some troubleshooting or mystery button sequence that will reset it or something?  Or will Sonos simply replace the unit?

I made it through the recent app updates pretty well and my system is working for me. At least it was until today. I was working in the house and decided to hit the “everywhere” button so that I could hear music as I moved the room to room. It was wonky, and kept selecting some rooms but not others. I finally decided to turn it off, which was a problem in itself because I had to unselect each room numerous times to get it to work.  Now I’m trying to watch TV and I realize there’s no sound from my beam and sub mini. Changing the music in various rooms doesn’t do anything either. The entire system is silent even though the app shows music playing and the TV is on Any suggestions ?

Does anyone actually know if either SonosNet is still alive but „hidden“, or will the current updates (App/Firmware) only use WiFi?

My 4 Moves (two stereo pairs) are suddenly unable to connect to my other speaker groups. I can group MOVES and stream music over them but unable to add any other speakers to the group.Any one else having a similar problem?

I have Sonos play 5 - it was not using few months - when i tried to Connect to my system - is WiFi error, cannot be update or start update and nothing happens - i contacted with Sonos chat and i got reply „we will inform You when will be update, no end date” - what I can do with this speaker I cannot use or sold. For me is not solution i have  not working speaker   

I have had a Sonos Five for a while, and I have recently purchased a Sonor Move ( not version 2).It should be possible to play them together, right? Not necessarily as a stereo pair, but to be able to play a song, and the audio comes out of both?I am able to play each of the speakers, but when I choose the speaker, and can check off for both and click “apply”, I get the message: “Unable to connect, try again later”.I have tried all these tricks: and I have also ensured that both speakers are connected to the same wifi router.  This is supposed to work, right? What am I missing?

Era one’s will not go into pairing mode.  No blue flashing light. Factory reset multiple times and reset router. I’ve had them one day.

I just transitioned from Klipsch to SONOS  in Dec 23. I was getting familiar with my ARC - until the update hit.Why would SONOS ever roll back the ability for its users to sync their personal music libraries? It was one of the qualifiers for me to even consider SONOS. Looks like I have to wait for an update now. Where are the “agile methodologies” at SONOS with waiting until essential integrations are ready before pushing out an update??? It’s simple common sense to frustrated consumers/users. Knew I hung on to my Klipsch Heresy II speakers and wireless sub for a reason. They still sound amazing after 39 years and NEVER had a tech or software issue with them!

Hallo Sonos Fans,wie ist es möglich, dass die aktuellen Sonos Apps für Windows (Sonos_79.1-53290) und für iPhone (80.02.04) wieder einmal fehlerhaft und unbrauchbar sind?Zuletzt haben die Windows App (Sonos_79.0-52294) und die iPhone App (80.01.11) zumindest in den Basis-Funktionen noch funktioniert.Mit freundlichen GrüßenB.W.Hello Sonos fans,how is it possible that the current Sonos apps for Windows (Sonos_79.1-53290) and for iPhone (80.02.04) are once again faulty and unusable? Previously, the Windows app (Sonos_79.0-52294) and the iPhone app (80.01.11) at least worked in their basic functions.Best regards, B.W

Since the app update, I can only add one surround sound speaker to my Sonos Beam can you tell me why this is?

I’ve got 4 Ones and a Beam around my apartment. We moved recently and I got 3 Ones and the Beam connected to the network and each other, working perfectly. When I placed my remaining One it wouldn’t connect to the network or set up at all. I kept getting a message after going through set up that it needed registering but wouldn’t register. After a series of app updates, speaker updates, and forced factory resets it connected and played music. The issue is that this speaker only works independently of the system. I can’t connect this One to the system if it’s playing music or if I try to connect it by starting music with another speaker the app says unable to connect. Any ideas?