Speakers

I have gone through the adding process and named the room; but the new device is "not registered".I see on my iPad under Settings when I try to register it: Incompatible Software VersionsThe version of the app you're using isn't compatible with your Sonos system, so some settings have been disabled.I have done every update I can find, but to no effect.And now on my system I getWe need to get Sonos running on the latest software.Choose Check for Updates to get started.So I do, and it says I am up to date; but I cannot get past that window.

I can’t get my Sonos arc to connect and work anymore. It was set up before the app upgrade, now it won’t find the product when I search it to set it up, even though it’s powered on and connected to wifi. I have 2 other speakers that are fine again with no issues… please help!! 

I am experiencing crackling sound from side firing right hand speaker this occurs with heavier bass sequences both music and film. Left side is fine. Bass setting is usually 3. Only noticed over last few weeks not sure why it is happening. Very intrusive on Dune Part 2. Had Arc for almost a year now. Anyone any ideas?

I have in ceiling Sonos speaker and I tried connecting my amp to MY SAMSUNG tv using the HDMI but it keeps showing me a spectrum app and I don’t even have that service as I’m not in the USA. I turned on the Arc in my Tv settings and nothing. I unplug the HDMI and the spectrum app goes away, I was told at Best Buy this would work so I did not  purchase the sound bar that usually helps to connect the tv to the amp.. please help 

after power outage i cant connect with my sonos play 1 .i reset speaketr and restarted router.

Is anyone still experiencing major issues issues after the app downdate (don't you dare call it an update). It's been weeks since the launch and there seems to be little improvement. As a long time owner and shareholder I can't express my disappointment enough - and what has the company offered for recourse? I don't plan to purchase another product until I see significant improvements to the app.  The speakers drop in and out repeatedly.   The app frequently says there is an issue and to try again later. The speakers drop off the app. At least one a day ever since the downdate.  While playing music the app will say there is nothing in my queue. I am frequently unable to control volume, song selections, etc using the app. Please consider user acceptance testers….like real users. It is very apparent the app was not thoroughly tested.

I’ve just bought a Sonos Era 300 but it’s not completing the setup. The app says: “There was a problem adding your Era 300 to your system”.I’ve followed all the prompts to unplug, reset my phone and router, and even factory reset the 300 - but still not working. I really like my other Sonos products but this is pretty shambolic given I’ve just paid £400 for this.How do I get it to work? 

It is like the system is out of sync. I have had troubles with multiroom / party mode, but also on single speakers.I’ll start by playing Spotify, then maybe after 30 minutes or upto a few hours later the music will start to break-up, the only way to resolve, is to stop then press play on the app. When I say break up it is like it has a connection issue, or wifi issue. I have a great home network set-up, so I don’t think it is that, but there is connection issues for sure. 

I had to reset my Sonos 1 Alexa that I've had for just over a year. I went through all the setup, and now the app is asking me to update it which unfortunately it won't for whatever reason. So, how should I go about this please?RegardsRobert

Sonos one will not power up. Tried different oulets

Cambié mi módem y router y no puedo conectar mi sub Boucher mini a la app, sin embargo mis Sonos arc y mis dos Sonos one se conectan. Que alguien me ayude por favor Moderator Note - Translation by Google:I changed my modem and router and I can't connect my Boucher mini sub to the app, however my Sonos arc and my two Sonos one connect. someone help me please

Tried using different phones and tried the Ethernet but no use 

Sonos does there down load automatically and then my system does work is anyone else havin g issues

Why can’t I find volume controls in the app?

When will Sonos admit this app does not work and give us back the previous one?   I had to factory reset my system as it just kept disconnecting and now I can’t even add the speakers back in. They are the new era speakers I should add to so it’s not like I’m using older hardware.   I can’t use them at all.   They don’t even work properly over Bluetooth.   Sonos. Listen to your customer base and do something. 

Sonos play 5 gen2 no longer shows up on the app. I also have the arc with satellite speakers and they show up fine. Please help.

Since the app update my stereo pair isn’t showing up as an option on my iPad for any air playAny ideas or it’s just another glitch in the new app.  

There was a problem adding your Sonos Arc to your system. Try again later.

Bonjour,Ma sonos five est reliée par un câble audio à un vidéoprojecteur lui même relié par un câble HDMI à ma box ou lecteur DVD.Cette configuration fonctionnait parfaitement jusqu'à la mise à jour de l'application en mai 2024.Depuis cette mise à jour, le son diffusé correspond uniquement au fond sonore du film regardé et il n'y a plus aucun dialogue.Si quelqu'un a une idée du réglage à effectuer pour que cela refonctionne ?Merci. Moderator edit:Google Translate- Good morning,My sonos five is connected by an audio cable to a video projector which is itself connected by an HDMI cable to my box or DVD player.This configuration worked perfectly until the app update in May 2024.Since this update, the sound broadcast corresponds only to the background sound of the film being watched and there is no longer any dialogue.Does anyone hav

Hi, I have had a pair of Sonos Five gen 2 in my kitchen - snug type room for some years now they are positioned horribly because wife won the war of where they go, sad I know.  I now have planning permission to move them, currently to a particular area but could always try to extend that planning permission. Attached pictures the red line is where I am looking at right now, my instinct says to place them on the left and right corners, using flexion mount and fire them into the room angled down.  The corners is going to be a little trouble due to water pipes and power plus I am doing myself and trying to limit decorative rework. One question I have is what if I place them closer together all the way to them being side by side? Or maybe have just one in the middle and place the other somewhere on the other side of the room.Basically open to ideas as I am running out of ideas.

I got hit by lighting. I cannot get my system back. Two of my amps will not light up. The other items sound bar, sub, two amps , and boost will not connect. I tried everything.  

Hi!I've recently gotten the Sub Gen3 and paired it with my Era 100s.So far, the connection seems fine, but the bass is way lower than I hoped (underwhelming). I'm not sure if I've done something wrong during setup, but currently, I have it set to +15, and it's still low.I've factory reset my sub and both of my Era 100s, reset the Wi-Fi router, and reconnected everything, but it’s still not performing well. The bass remains underwhelming. I have Trueplay on, and I’ve tried turning it off and resetting it multiple times. I’ve also moved the sub around to see if that would change the volume, but nothing changed.Is there anything else I can try to fix this? I'm certain it shouldn't be on +15 and still be this low. Honestly, my Era 100s have more impressive bass than the Sub Gen3.Thanks!

Ik bezit reeds jaren mijn SONOS One toestel. Daar de klank komend uit een smart TV toch niet zo optimaal is vroeg ik mij af of ik beide toestellen kan koppelen zodat ik een veel betere klank krijg van TV in vergelijking met nu.  Moderator edit:Google Translate-I have owned my SONOS One device for years. Since the sound coming from a smart TV is not that optimal, I wondered whether I can connect both devices so that I get a much better sound from the TV compared to now.

Hello, I recently moved my router (had to unplug and plug back in) and since then my 2 Era 100’s have not been able to connect to wifi anymore. I have done factory reset, unplugged and plugged them back in. Uninstalled the Sonos app and reinstalled it. Reset my router. nothing seems to work.

I just received a diagnostic  code and this board suggested I post it to see if that might speed up help..Code: *************New router and can’t get the sonos on my phone to even start to look for system, much less allow me to input new network name. Moderator edit: recorded and removed diagnostic number (identifying info)